VMware End User Computing

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10 Δεκ 2013 (πριν από 3 χρόνια και 8 μήνες)

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© 2010 VMware Inc. All rights reserved

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VMware End User Computing

VMware View 5: Your Cloud, Your Desktop, Just Got Better

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OS

USERS

DEVICES

APPS

User Requirements are Dynamic and Diverse

ACCESS:

U.S. Employees Survey

37% use do
-
it
-
yourself tech

97% carry > 2 devices

DEVICES:

2010 Shipments

Tablets + Smartphones > PC

2015 shipments

1.1B cell phones, 300M tablets

APPS:

2015 Mobile App Market

$38B

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IT Challenges

OS

USERS

DEVICES

APPS

STUCK IN A

VICIOUS

SPIRAL

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Breaking the Cycle: How to Make Things Better

Improve
what
you have now

Rationalize and

re
-
invest savings

Embrace
the Cloud

Exploit increasing
marginal returns
to accelerate

Escape
to
Your Cloud

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VMware EUC Platform for the Post
-
PC Era

CONNECT

MANAGE

SIMPLIFY

Desktop

Service

App Catalog

Service

Data

Service

Secure

Universal

Access

Users, Apps,

Data Policies

Universal

Services

Broker

End Users

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Where are We Headed for the User?

My Apps, My Files, Native Device Experience

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\

Improve
what you
have now

Prepare to
Break Out

Better Desktops,

Better Applications

View 5

ThinApp

Horizon

AppBlast

Octopus

Social Apps

View 5

ThinApp

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The Desktop as a Managed Service

CONNECT

MANAGE

SIMPLIFY

Desktop

Service

Secure

Universal

Access

App Catalog

Service

Data

Service

Users, Apps,

Data Policies

View

Broker

End Users

View

ThinApp

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Introducing VMware View 5


Industry leading desktop virtualization
solution delivers:


The best end
-
user experience across the

LAN and WAN


The easiest solution to deploy and manage
desktops


The lowest desktop total cost of ownership



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Increase security and ensure compliance


Reduce desktop costs up to 50%


Desktop management efficiency


Simplify and automate IT tasks


Zero downtime infrastructure


Responsive and agile infrastructure


On
-
demand resources

VMware View Delivers Benefits


Reduce end
-
user downtime


Increase access flexibility


Better desktop availability


Desktop DR and backup

End User Freedom

My cloud on the go

Cloud Infrastructure

Always on, always
responsive business

IT Control

Secure and control

your cloud

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VMware View Use Cases

State/Local
Education

2121

Financial
Services

Federal
Gov

Retail

Healthcare

Business Process Desktop

OS Migration

Application Compatibility

Always On Desktop

Follow Me Desktop

ROBO

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Summary: What’s New in View 5


PCoIP

Optimization Controls
(Reduce bandwidth use up to 75%)


View Media Services
(3D graphics, Unified Communications integration)


PCoIP

Continuity Services


Addition of Korean Language support

End User Freedom : User Experience


View Persona Management


PCoIP

Extension Services

IT Control : Management


vSphere

5.0 Platform Support

Cloud Infrastructure : Platform

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User Experience

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New protocol settings configurable in GPO


Client Side Caching on or off


Build to lossless on or off


Default CODEC optimization for fonts


Overview

Benefits


Can reduce bandwidth up to 75%


Increased scalability over WAN for better
user experience


Higher user density on WAN links


Customizable experience based on user,
use case, available conditions



PCoIP Optimization Controls

Gain control of user experience performance requirements

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When to use Lossless vs. Perceptually Lossless


Image quality prioritized over bandwidth efficiency.


Examples include:


Healthcare Imaging


Designers, Illustrators

Lossless


(Default setting with build to lossless)


Bandwidth efficiency prioritized over image quality.


Examples include:


Majority of common desktop use cases


Knowledge workers


Task Workers

Perceptually lossless

(Disable build to lossless)

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Overview

Benefits


QoS

for high quality VOIP


Follow me desktop and communications


Seamless end user experience to
increase productivity


Leverage existing investments
-

no
additional purchase



View Media Services for Unified Communications

Integrated and scalable UC and virtual desktop solution


Seamless UC integration via View APIs


Integrated call control within desktop


Separation of VOIP encoding and
decoding at client media engine


Direct point to point call connection

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Overview

Benefits


Easily enable 3D apps for users


Eliminate need to purchase physical GPUs
or special client devices

View Media Services for 3D Graphics

Enabling richer graphics and applications for end users


Non
-
hardware accelerated 3D graphics


Support for DirectX 9 and OpenGL 2.1


Support for Aero and Office 2010


Acceptable WAN performance up to 100ms

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Overview

Benefits


Seamless user experience


Reduce user disruption and downtime


Improve user experience, n
o user
intervention required


PCoIP Continuity Services

Automatically reconnect user sessions


Auto detects loss in connectivity


Auto reconnects session within 30 seconds

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Management

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Overview

Benefits


Reduce desktop costs (TCO)


Enable lower cost floating desktops


Better user experience


Improve performance with faster log in
times

View Persona Management

Efficiently Preserve Settings and Data


Just in time retrieval of user persona


No infrastructure required


Maintain personalization between sessions


No dependency on Roaming Profiles


Support for Win 7, Vista, XP

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Overview

Benefits


Enable performance monitoring


Proactively troubleshoot issues


Quick issue resolution


Easily integrates with existing tools


PCoIP Extension Services

Gain insight for troubleshooting and issue resolution


Per session statistics to monitor protocol
performance and network impact


23 statistics available in 4 categories


Supports WMI based tools


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Platform

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Integration with vSphere 5

Revolutionize desktops and enable
cloud computing


Dynamic
allocation of optimized
compute resources on
-
demand


Elastic
resources quickly scale up
and down to respond to changing
business requirements


Simplify

business infrastructure and
standardize on a single easy to
deploy platform

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Getting Started

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As Heard from Desktop Virtualization Customers


Standardize key steps to successful adoption


What experiences are common and uncover unique ones


Feedback on what is and is not working in the real world


Interviewed over 50 customers worldwide

The adoption journey is based on real customer experiences to
help ease the adoption process with key steps to avoiding
common pitfalls and leveraging best practices.

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RINSE & REPEAT

3 Key Steps to Adoption

Solution
Assessment

Pilot

Production

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Solution Assessment


1.
Identify the business trigger >

what is the catalyst for change

2.
Map trigger to the solution and develop business case

3.
Define sponsorship, ownership and work team

4.
Baseline current performance

5.
Audit environment, users, applications, skillset



Solution
Assessment

Pilot

Production

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The Follow Me Desktop

Common Challenges


M&A, Expansion


High Desktop Costs


Real Estate Constraints


Limited Access


Bring your own device


Contractor / Temp
Employees


Painful OS Migrations

Solution Benefits


Accelerate integration


Reduce TCO up to 50%


Flexible access and
mobility


Secure access from any
device


Instant provisioning and
de
-
provisioning


Guaranteed updates and
patches

Enable easily managed and accessible desktops for the on
campus end user

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The Business Process Desktop

Common Challenges


Off
-
shoring / outsourcing
business services


High management costs


Expensive infrastructure


Rigid deployment


Remote call centers


Remote
dev

& test

Solution Benefits


Secure access and control


Reduce TCO up to 50%


Datacenter cost
avoidance


Elastic resources instantly
scale up and down


Integrated UC


Secure corporate IP in
datacenter

Delivering easily managed and integrated desktops for
all
agents.

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Tips for Getting Started on the Right Foot

Focus

Engage with management to define need,
benefit, budget.

Team
Dynamics

Engage with cross functional teams early

to gain support…

Perception

Educate key constituents on the solution,
requirements and benefits

Environment

Run an assessment to uncover any
environmental landmines

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Pilot


1.
Design
and document the solution architecture
prototype

2.
Define and approve project milestones

3.
Roll out to < 200 users for controlled
testing

4.
Watch
for business and technical obstacles
that can stall
production

5.
Monitor & Tune Performance

6.
Identify metrics for value reporting


Solution
Assessment

Pilot

Production

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Pilot: Technical Best Practices

Server

Image
Design

Storage

Network

Apps

End Users

Build on server virtualization skills and add
desktop virtualization skills

Optimize images for virtual deployment

Design storage for scalability and performance
(IOPS, spindles)

Consider LAN, WAN, Wireless, Remote and Home
networks
QoS

or SLAs.

Virtualize and stream as many as possible

Involve them in planning and testing

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Pilot: Business Best Practices

Expectation

Focus on OPEX savings and tie benefits

to business initiatives

Process

Redefine process to work with,

not against virtualization

Change

Management needs to be the first users.
Advertise internally and provide incentives

End Users

Engage them early, include in testing

and partner for evangelism

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Pilot: Example of Metrics for Reporting


Reporting value is KEY to demonstrating results and

justifying investment

Business Value


Time to market


Cost Avoidance


Helpdesk volume


Admin task time


Issue resolution


Agent to user ratio


System downtime

End User Value


Downtime


Accessibility


Flexibility


Availability

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Production


1.
Expand
pilot to remaining
users in use case

2.
Leverage pilot users to evangelize and educate

3.
Monitor, Optimize and Tune for scale

4.
Transition deployment to IT Operations

5.
Report value from metrics tracking

6.
Apply
learnings

to physical environment

7.
Expansion to address other business triggers


Solution
Assessment

Pilot

Production

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Reporting Value: Real Results from Real Customers

Increase teaching
time by 90 hours per
teacher per year!

Decrease acquisition
integration time from
3 months to < 3 days!

Provision in
under 2 minutes

Instant virus
remediation

50% reduction
in desktop TCO

Session
portability for
clinicians

Support 40%
more machines
with same staff

92% reduction in
login time

96% reduction in user
downtime for re
-
imaging

Cost avoidance of
new datacenter

Reduce real estate
needs and costs

Quick response
time to changes

Secure access for

all employees

© 2010 VMware Inc. All rights reserved

Confidential

The End

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Appendix


Customer Examples

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Remote Clinical Imaging


Upgrade desktops across 25 sites in 3
New York counties

Needs


VMware View


Supporting MEDITECH EHR,
Allscripts

ED.,
eClinical

works and
Amicas

PACS

Solution


Dramatically accelerated time for
MEDITECH deployment


Enable remote access for physicians


Increase access to applications

Benefits

All the applications they
need are right there at
their fingertips, giving
them a more global
picture of their patients
than ever before.”

Cathy Crowley


CIO ,
Columbia Memorial
Hospital


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High Performance at a Distance


Centralize financial operations to Costa Rica


Need high performance user experience


Did not want local datacenter (no time and
security issues)

Needs


VMware View and
ThinApp

Solution


Cannot tell the desktops are remote


Reduce security risks


Eliminate spyware, blue screens of death


Costa Rica project a model for worldwide
Amway operations

Benefits


We’ve been able to
build a system that is
completely dynamic,
manageable and
scalable and deliver it
thousands of miles
away
.”


Josiah Becker,

Systems Support Analyst