a Brampton and Microsoft Cloud Case Study

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24 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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a Brampton and Microsoft Cloud Case Study

ALBER HANNA

Manager, IT Architecture & Planning

City of Brampton, IT Division

416.874.3636

a
lber.hanna@brampton.ca

Cloud Power

Cloud Power

“As pressure continue to exist to
simultaneously cut costs, rationalize
investments, improve productivity, and
boost innovation and IT capability, Cloud
computing is becoming an attractive
alternative”

Gary
Mutuszak
, Global Chair, KPMG International,

Information, Communication & Entertainment Practice.

Cloud Power

BUSINESS DRIVERS &
CHALLENGES

SBO
-

SERVICE BRAMPTON ONLINE

Cloud Power

CLOUD FOR US

Question 1 ?


REDUCE COSTS

-
Reduce
Costs Lower total cost
of
ownership

-
Reduce
IT hardware, software,
and/or services
costs

-
Reduce
data center facility
costs



IMPROVE AGILITY AND
RELIABILITY

-
Improve
Agility and
Reliability

-
Enable
faster time to
market

-
Improve
availability and
scalability

-
Improve
disaster recovery and
data
backup





Cloud Power

CLOUD FOR US

Question 2 ?


SERVICE DELIVERY

-
Productivity Tools

-
Team
collaboration
& UC

-
On demand Self
-
Service channel
that is scalable and agile

-
Integrated Service delivery platform

-
Enhanced customer service
channel



LINE OF BUSINESS APPLICATION

-
Application Development &
Hosting



IT AS A SERVICE

-
IT
Management &
Storage

-
Virtualization







Cloud Power

CLOUD FOR US?

Question 3 ?


CONTROL

-
Physical control

-
Data sovereignty

-
Day
-
to
-
day management

-
Financial


support for existing
investments
and migration /
integration
costs



SECURITY

-
Data integrity

-
Data privacy

-
Data access

-
Regulatory compliance





Cloud Power

SBO

Federated Authentication

CLOUD CASE STUDY # 1
(Partner: ADX Studio)

Challenge:


Administration overhead to manage Citizen accounts and
personalization


Potential Integration issue to provide end
-
to
-
end service

Success:


Citizen can register and access personalized municipal services
using OPEN ID (such as Hotmail, Live, Yahoo, Google) or
register their own domain to our Cloud Directory


Brampton Domain is Registered to allow pass
-
through service
collaboration


This is a first step toward integrated service delivery via Cloud
in the most secure and efficient way

Service Offering:


Property Tax information


Complaints and enforcement


Lost & Found


Property Tax account management for financial institutions


Subscriptions including payments

Cloud Power

SBO

Brampton Day Mobile App

CLOUD CASE STUDY # 2
(Partner:
RedBite

Development)

Challenge:


Need to analyze the level of engagement and
participation of citizens in Brampton Day


Conventional way depending

on coordinator
feedback and aerial pictures were inaccurate
and takes a long time to prepare


Drill

down analysis based on Ward and
boundaries were insufficient


SUCCESS:


In 2 month, Mobile application was developed
and deployed on the Cloud


Real
-
Time data and information collected


Automated analysis with more attributes to
foster better decision making and planning


Minimal cost compared to conventional process


City of Brampton has a very large population
and young demographics, hence the need to
reach out to Bramptonians via the media they
use day
-
to
-
day , and most convenient for them
anywhere, anytime… Mobile Apps on the Cloud
was the answer.

Cloud Power


Phase 1


Q3/2013


Complete PIA


Expand SBO

Phase 2

Q1/2014


Office 365


Exchange
Online


Phase 3


Q4/2014


Cloud XRM


Cloud SharePoint XX

Phase 4

Q2/2015


Data Centre
on the Cloud


Dev. On the
Cloud

Phase 1:

1.
Complete and endorse the
Privacy Impact Assessment

2.
Expand more e
-
Services via
Service Brampton Online to the
Cloud


Phase 2:

1.
Launch Office 365

2.
Launch Exchange online


Phase 3:

1.
Implement Cloud XRM

2.
Implement Cloud SharePoint


Phase 4:

1.
Explore Data Centre on the
Cloud

2.
Migrate Development platform
to the Cloud


SBO

Next Steps

Cloud For Brampton

Cloud Power

THANK YOU



Questions

&

Answers

Cloud Power

APPENDICES

SBO CLOUD

Cloud Power

SBO

Business Case

Business users of Cloud computing services move from
capital based expenditure for IT services to a lean
operating
-
base model with an on
-

demand capacity
acquisition. There is no need to over provision or
procure hardware and related infrastructure in
anticipation of growth. Today, 40% of most enterprises’
private data
centre’s

rack space are not being utilized.

1. Cost Avoidance

CIOs and CFOs can better
forecast and manage
operating cash outflows,
resulting in significant cost
avoidance and better
sustainability in despite of the
increased demand of the use
of information technology.


“The Future of IT will
be closely tied to Cloud
services”


VICTOR GARCIA
,

Chief Technology Officer, HP

KPMG Cloud Summit, 2010

Cloud Power

Cloud computing facilitates an
improved IT service delivery
chain:


“Just
-
in time” means more now to IT
professionals than before! Users computing and
solutions needs can now be delivered in matter
of minutes instead of days.

SBO

Business Case

2. Scalability, Elasticity and improved Flexibility and Agility

Cloud computing drives a culture of IT
solutions’ readiness and agility:


New types of services, software, or technologies
can be deployed easily in Cloud environment as
the base infrastructure is already in place prior to
the need being identified by the business.

Cloud Power

4. Mobility



The functionality and suite of
solutions provided by the Cloud is
available to any person connected
to the internet.


Many Cloud applications are ready
to be utilized by public and staff on
many device platforms and
Operating Systems.


“Place and time are fused in Cloud
computing” said Mary Lou Maher,
CFO/CAO KPMG.


5. IT professionals to focus
on Value added Services



Cloud provides self
-
life
-
cycle
management by design.


IT professionals do not have to
worry about repair and
replacement, patching, upgrades
and security as it’s now being
looked after by the Cloud provider.


Freeing up these resources allows
IT to focus on other value added
services to their business partners.

SBO

Business Case

Cloud Power

KEY BUSINESS RISKS OF
USING
CLOUD

COMPUTING

SBO

Cloud Power


IT leaders when considering outsourcing or
alternative delivery models where there is a
perceived loss of control. Subscribers to Cloud
services are no different.



There is fear of local laws (such as USA
patriot Act) that may afford
government/agencies the right to access
proprietary business date.



On the other hand, some IT professionals fear
the loss of control and management of the
day
-
to
-
day operations of their infrastructure.

“It’s about jurisdiction


you want to access data
from everywhere, but
should keep your own
data on shore,
especially when dealing
with the USA Patriot Act”


ROB DOWLER


Corporate Chief Strategies
Government of Ontario

SBO

Key Business Risks

1. Privacy and Security

Cloud Power

SBO

Key Business Risks


Cloud based Services are locked into the
Service Providers’ Platform, technology and
management practices.


It’s extremely difficult to migrate data and
applications from a cloud based service to
another


Cloud service subscribers should develop
Service Level Agreement (SLA) with the
provider and agree on happy & unhappy
relationship including rights to audit.

2. Vendor Lock
-
in

What are your options if it becomes
necessary to switch vendors or
repatriate applications? Effective
outsourcing relationship needs to be
guided by good governance.”


YVON AUDETTE
, Financial Post