Contact by Evo Technologies

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2 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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2006 Evo Technologies 888
-
950
-
5155

www.evot.net

1


The Evolution of Technology Starts Here…


Contact by Evo Technologies


Installation and Configuration Guide





Downloading

Contact.NET








2


Install.NET Framework 2.0:







3


Install SQL Server:








3


Install
Contact.NET
:








4


Datbase Con
figurqation:







5


System Configuration
:








6


System
Settings:








7


Database Implementation:







17


User Interface:









23


Conference Room Calendar:







27


Reports:









28


Email Browser:








29


Email Server:









30










2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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Installation

and Running
Contact.NET


To
access the Contact setup and database files enter the following address in your intent browser
http://apps.evot.net/contact/console/

and click on the
fol
lowing links to download configure Contact:























































2006 Evo Technologies 888
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-
5155

www.evot.net

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Install.NET Framework 2.0:


The
Microsoft .NET Framework

is a component of the

Windows op
erating system. It provides a large body of pre
-
coded solutions to co
mmon program requirements, and manages the execution of programs written specifically
for the framework. The .NET Framework is a key Microsoft offering, and is intended to be used by most new
applications created for the Windows platform.

Contact Version 4
.X (
Contact.NET
) requires
.NET Framework 2.0
to be installed.


To install .NET Framework 2.0 click the Install .NET Framework 2.0 link and follow the instructions contained in
the Microsoft .NET Framework 2.0 installation Wizard.


Note: the .NET Framework
2.0 must be installed on every PC that will run the Contact.NET console application as
well as the server PC that will hold the SQL Server database.


Install SQL Server:


The dat
a
base backbone used by
Contact.NET

is Microsoft SQL Server.
The MSDE version o
f SQL Server will
support up to eight (8) concurrent users per datbase.
This DOES NOT mean that
Contact.NET

is limited to eight
(8) installations per dat
a
base, only that eight (8) users can access t
he MSDE version of SQL simultane
ously.
Users who require m
ore than eight (8) concurrent users will have to upgrade to Microsoft’s full SQL server
package.


Contact.NET requires that SQL Server be installed on a computer that all reception PC’s will have access to. This
is typically a server located in the facili
ty, but it can also just be a designated reception PC that is started first thing
in the morning.


Note: SQL Server does not need to be installed on every reception PC.


The
Install SQL Server

link
found on
http://apps.evot.net/contact/console/

will download the Evo Technologies
MSDE SQL Server installation utility.
It is recommended that the
Contact.NET

SQL dat
abase be

installed
on a
central server that is available via LAN/WAN access to all rec
e
ption

positions
.


To install
the
Contact.NET

SQL dat
a
base
simply click
“Install”
. There is no need to change the installation path or
create sub folders or directories. The Evo Technologies MSDE SQL Server installation utility will automatically
create and conf
igure all dat
a
base structures needed for
Contact.NET
.




























2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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After the
Evo Technologies MSDE SQL Server installation utility has finished creating and configuring the
dat
a
base structures needed for
Contact.NET
, the PC or server must be

restarted for the instal
l
ation to be
compete. For servers and
that cannot be restarted, the MSDE SQL instalation can be completed by enabling
MSDE SQL in the Service
s area of Windows Control Panel or by typing “
net start MSSQL$EVO
” at the
command prompt.




Install
Contact.NET
:


After .NET Framework 2.0 and MSDE SQL Server have been installed and configured,
Contact.NET

is ready to
be installed
.


To install
Contact.NET
, download
and run
the setup file from the
Install Contact

link found on
http://apps.evot.net/contact/console/

and

simply click “Install”. There is no need to change the installation path or
create sub folders or directories. The
Contact.NET

installation utility will automatically create
d
irecto
ries and file
structures required by

Contact.NET
.





























Once
the
Contact.NET

installation utility has complete
d
,
Contact.NET

can be a
ccessed via the PC’s start menu

as follows: Start > Programs > Evo Technologies >
Contact.NET

> Console.


Before
Contact.NET

can be loaded for further configuration, a License ID must be obtained from Evo
Technologies. To obtain a License ID from Evo Technologies via phone, please dial toll free
(888) 950
-
5155
.
To
obtain a License ID from Evo Tech
nologies via

email please use
support@evot.net
.










2006 Evo Technologies 888
-
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-
5155

www.evot.net

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After
verifying the License ID provided by Evo Technologies, a message will appear prompting the user to
configure the
Contact.NET

database.









A
fter selecting “OK” the
Contact.NET

database settings window will open and provide an interface to enter details
for connectivity with the
Contact.NET

SQL database.


Primary Database:


Server Name: Enter the full computer name or static IP address for
the server that contains the
Contact.NET

SQL
database

followed by “
\
EVO” e.g. “192.168.1.1
\
EVO” or “Server2k
\
EVO”
.
Note: If the
Contact.NET

SQL database
is stored locally, localhost
\
EVO

should be entered in the Server Name field.


User ID: sa

Password:
c
o
ntact

Database: Contact


See picture below for an example configuration.



Note: Backup database settings are no longer used in current version of Contact.



2006 Evo Technologies 888
-
950
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5155

www.evot.net

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System Configuration
:


After database connectivity has been established,
Contact.NET

wi
ll provide a Welcome to Contact interface and
prompt for User Name, Password and Phone.


User Name: Admin (default)

Password: Admin (default)

Phone: Test Phone (default)
















2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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After entering the username and password and selecting Login, the
C
ontact.NET

the user interface will load. To
enter the settings area
,

select

Tools


followed by

Settings

.






































Settings:


Upon entering the settings area of
Contact.NET
, the user is presented with a tab interface that a
llows for local and
network configuration of
Contact.NET
.


Database:


See
Primary Database

and
Backup Database

description
found on page five of this document.
















2006 Evo Technologies 888
-
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5155

www.evot.net

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System
:























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Logging Level:

Logging Level is used for advanced troubleshooting by the Evo Technologies helpdesk.


License ID:

License ID obtained from Evo Technologies for verification against the Evo Technologies valid client
list.


Site Name:

The user’s business

center name as
it will be displayed on the
Contact.NET

title bar
. Example: My
Business Center
, Blairstown Business Center, etc.


Station Name:

The individual operator station where
Contact.NET

is installed. Example: Station 1, Reception 2,
etc.


Associate
s List Format:

Sorting of the client list by name on the
Contact.NET

main screen, first name first
versus last name first.


Status Box Color:

Selects background color of the Status Box on the
Contact.NET

main screen.


Instructions Box Color:

Selects backgr
ound color of the Instructions Box on the
Contact.NET

main screen.


Automatically Login:

Allows users to bypass the
Contact.NET

username and password when logging into
Contact.NET
.

Enable Time Zone Specific Settings:

Displays a client’s local time zone as
part of the greeting on the
Contact.NET

main screen.


Users:

Provides an interface to add, remove or modify access to
Contact.NET

features and functionality on a per
user basis.


Phone:























2006 Evo Technologies 888
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Phone Profiles:

Allows users to sele
ct the phone system or device that
Contact.NET

is connected to.



New:

Select a new phone.




Edit:

Edit an existing phone.




Remove:
Remove an existing phone.


Voicemail Template:

Provides an interface to create a system specific voicemail

transfer script. Example: 8000 ?
[MAILBOX] # would script the following: Dial 8000 to access the voicemail system, “?” after dialing 8000 wait for
the user to initiate the next digits to be dialed, [MAILBOX] enter the voice mailbox number for the client
that is
having a call transferred to the voicemail system, # enter an
octathorp

(pound sign) as required by the voicemail
system. This script will vary from system to system.


External Calls Prefix:
Allows a user to enter the digits required to access an
outside line as need for initiating or
transferring calls to outside numbers.


Min External # Length:

Allows a user to distinguish the number of digits that form an external versus and internal
number.


Call Appearances:

The number of lines that will be di
splayed on the
Contact.NET

main screen.

Use Hook Flash:

Allows various systems to utilize Telco hook flash functionality for external call transfers.


Enable Call Notes:

Enables per call note taking functionality on the
Contact.NET

main screen.


Auto
-
Comp
lete VoiceMail Transfers:
Automatically completes the transfer of calls sent to in
-
house voicemail
systems.


Play sound when calls waiting changes:

Plays an audible tone when the number of calls waiting to be
answered changes.


More Phone:



2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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Ring Sound F
ile:

Allows a user to browse to a WAV or other audio file to be played as incoming calls are
presented to the
Contact.NET

user interface.


Default Redirect #:

Allows a user to enter a system redirect number for after
-
hours and periods when an
operator is u
navailable. Note: this feature only applies to phone systems that support this feature.



















Presets:



2006 Evo Technologies 888
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-
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Valid Tokens:

Tokens allow a user to automatically insert
information such as the date and time <DATETIME>,
date <DATE>, time <TIME>, th
e day <DAY> and the operator who was logged in when the change was made
<OPERATOR> into client records as changes are made to the pertinent information (Alert) and whereabouts
(Status) fields on the
Contact.NET

main screen.


Preset Alerts:

Alerts are int
ended to track a business center

s clients important instructions
. Example:

Page me
if Alex Calls


or

Do Not Disturb While on Conference Call”. Preset Alerts allow

a user to ente
r preset Alert
information
based on an individual business center

s client b
ase and needs.


Preset Statuses:

Statuse
s are intended to track a business center

s clients
Whereabouts. Example: “In the
Office”, “Out of the Office”, “In a Meeting” or “On Vacation”. Preset Statuses allow

a user to ente
r preset Status
information based
on an individual business center’s client base and needs.


Preset Events:

Events allow a business center to track billable events and enter routine reminders.

Preset Event
Types allow
a user to pre
-
enter items that are billed for based on an individual bus
iness center’s needs.












Shortcuts/Toolbar:



2006 Evo Technologies 888
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950
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5155

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All Commands:

A list of all possible commands available for use with the
Contact.NET

user interface. Note that
commands are applicable based on the PBX that
Contact.NET

is integrated with.


Current Toolbar:

A list of the currently selected
commands in the order that they will be displayed on the
Contact/NET toolbar.


Reset Toolbar:

A shortcut that resets the Current Toolbar to the
Contact.NET

default tool bar configurat
ion.


Change Shortcut:

An interface that allows users to assign shortcut keys to any/all of the commands available to
Contact/NET toolbar.


















Email:



2006 Evo Technologies 888
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-
5155

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Use Default Email Application/Use Contact Email Server:

Allows a user to choose betwee
n standard desktop
email applications and the Evo Technologies Email Server application.


Email Address:

Allows a user to enter the email address that will be displayed in the “From” field on outgoing
emails.


Default Subject:

Allows a user to create a def
ault subject that will populate the subject field in outgoing

emails.


Email on Voicemail:

Email on Voicemail is an enhancement of the
Contact.NET

email functionality that allows
business centers to automatically generate and send emails when callers are t
ransferred to a client’s voice
mailbox.


Email Subject:

Allows a user to create a default subject that will populate the subject field in outgoing

emails
sent via the Email on Voicemail feature.


Email Body:

Allows a user to create a default body that wi
ll populate a portion of the body field in outgoing
emails sent via the Email on Voicemail feature.


Show Notification when new email arrives:

Enables end user notification of incoming emails on the main
Contact.NET

screen.








Speed Dials:



2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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Speed Di
als:

A user defined list of frequently dialed number accessible the main
Contact.NET

screen.


Add:

Allows a user to enter a new speed dial number.


Edit:

Allows a user to edit an existing Speed Dial entry.


Remove:

Allows a user to remove an existing Speed

Dial entry.





















Calendar:



2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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Calendar Interval
: Allows a user to define the intervals to be used with the
Contact.NET

conference room
calendar.


Calendar Start Time:

Allows a user to define the
Contact.NET

conference room calendar start
time.


Calendar End Time:

Allows a user to define the
Contact.NET

conference room calendar end time.






















My Settings:



2006 Evo Technologies 888
-
950
-
5155

www.evot.net

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Show Window on Screen Pop:

Causes
Contact.NET

to automatically capture the PC screen if

a user is working
in another application upon an incoming call being presented.


Clear Screen on Hangup:

Automatically
clears the
Contact.NET

main screen upon hanging up a call.


Show Shortcut Keys on Toolbar:

Displays the shortcuts configured on th
e Toolbar/Shortcut tab on the
Contact.NET

main screen.


Enable Number Pad Dialing:

Enables the Keyboard number pad to be used to dial numbers for initiating or
transferring calls from the CDontact.NET main screen.


Reverse Number Pad:

Rever
ses the standa
rd Keyboard number pad to emulate a standard telephone dial pad.
















Database Implementation:



2006 Evo Technologies 888
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-
5155

www.evot.net

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Before using
Contact.NET

to answer and transfer calls, a clients must be entered into the
Contact.NET

SQL
database.
To add a new client to the
Contact
.NET

SQL database, select Client followed by New Client in the
Contact.NET

toolbar.

























































Personal:



2006 Evo Technologies 888
-
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-
5155

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First Name:

The client’s first name. Example: Alexander


Last Name:

The client’s las
t name. Example: Harrington


Title:

The client’s Title. Example: Account Manager


Status:

Where the client is. Example: In the Office or On Vacation


Alert:

Important information. Example: Please Page Me if Patrick Calls!


Email Address:

The client’s emai
l address. Example:
alex.harrington@evot.net
. Note that multiple email
addresses can be entered for a client by separating the addresses with a ; Example:
alex.harrington@evot.net;sales@evot.net



Instructions:

A brief set of instructions to assist reception in call handling. Examples: “In
-
House Client” or “Virtual
Client”. Instructions such as: “Screen All Calls” or “Do Not Screen Calls” could a
lso be entered in this space.


Emergency:

Any emergency information that the client would like entered. Examples: Contact information for a
Husband, Wife, Lawyer or Doctor.


Keywords:

A description of a client’s job description. Examples: Sales, Support, M
arketing.


Ext Account ID:

Used to integrate
Contact.NET

with third part applications such as Quickbooks.


Thumbnail:

Allows a user to browse to
an image of a client or a company logo to be displayed on the
Contact.NET

main screen.


Time of Day Profiles:

Allows for setting up multiple Greeting, Alert and Status profiles that change automatically
based on a preset schedule.













Company:



2006 Evo Technologies 888
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5155

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Company Name
:
Enter the Client’s company name. Example: Evo Technologies. Note: Once a company name
has be
en entered for a specific company, it can be accessed by the dropdown arrow to the right of the Company
Name field. When adding new clients to an existing company it is recommended that Company Name Dropdown
List is
utilized over reentering an existing com
pany name.


Greeting:

Enter the client’s greeting to be displayed on the
Contact.NET

main screen as incoming calls are
presented.


Web:

Enter the client’s web or other relevant internet addresses. Example: www.evot.net


Location:

The Client’s location with
in your business center. Example: 6
th

Floor Suite 12
.


Street 1/2:

Enter the client’s street address.


City/State/Zip:

Enter the clients’ city, state (or province)
, and postal code.


Time Zone:

Selecting a standard Windows Time Zone will display a client
’s local time zone next to the client’s
greeting. Note: This option must also be enabled in the Settings Area.























Phone:



2006 Evo Technologies 888
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5155

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Screen Pop:

Enter the client’s DID (Direct Inward Dial). Typically the last four digits are
used. Example: 580
-
920
-
9019 would be entered as 9019.
If a client has more than one DID pointed to your reception desk
, multiple DIDs
can be entered for a single client by separating them with a comma. Note: Forwarded numbers will occasionally
have to be e
nter
ed

in their entirety depending on how the local telco provider is forwarding numbers. Example: if
580
-
920
-
9019 is being call forwarded it may need to be entered as 5809209019.


Fax:
Enter the Clients FAX number for display on the
Contact.NET

main scre
en.


Voice Mail:

Enter the client’s

voicemail

box number

as it is entered in the voicemail system.




Redirect #:

Redirect is phone system specific and when enabled
calls can be diverted to another destination
without being answered.


Send email on voicem
ail:

Send email on voicemail is a per client option that when enabled automatically sends
an email to the client each time a caller is transferred to voicemail via
Contact.NET
. Note: The
Contact.NET

Email
Server must be installed and configured to enable t
his feature.


Phone Numbers:

Phone numbers are any number that will be user for dialing or transferring callers to a client.




Name:

Enter the name of the dial string you are creating. Example: Desk, Cell, Home.


Digits:

Enter the
actual
digits to be dial
ed.

Contact.NET

automatically filters out all non
-
numerical
characters other than commas, pound signs, asterisks and question marks. Commas create a half
second pause in a dial string. Example: 5809209019,,1234. The pound sand asterisk are often used by
vo
icemail systems. To create a dial string that connects to an external voicemail system might look like
this: 4770176,,8000#. That dial string would have dialed 477
-
0176, waited one second then dialed 8000
followed by a pound. Question marks cause an actual

pause in the dial string. It is often difficult to
estimate ring times or system delays when transferring to external numbers. Modifying 4770176,,8000# to
use paused dialing would look like this: 4770176?8000# and would have dialed 477
-
0176, waited for th
e
operator to have clicked the transfer button again then dialed 8000 followed by a pound.


Auto Complete:

Auto Complete allows for the automatic completion of call transfers and does not require
the operator to hang up after initiating a call transfer.


Automatically show call notes for client calls:

Enables a text area where notes specific to a client can be
taken.


Incoming/Outgoing Call Templates:

Allows for the creation of preset fields in the call notes area.

Links/Fields:



2006 Evo Technologies 888
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Link
s:

Links allow a
user to access external web pages, databases, spreadsheets or documents from the
Contact.NET

user interface.


Name:

Allows a user to create a unique name for each
web page, database, spreadsheet or document.


URL:

Allows a user to enter a
web address or browse to a

web page, database, spreadsheet or
document.


Open in new window:

By default,
web pages, databases, spreadsheets or documents will open within
the
Contact.NET

user interface. By choosing “Open in new window”
Contact.NET

will open

the selected
web pages, databases, spreadsheets or documents in a separate window.


Custom Fields:

Allows a user to create unique fields within the
Contact.NET

user interface.



Name:

Example: Copy Code or Long Distance Code.



Value:

Example: 1234.
























More Information:



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More Information allows a user to enter up to 32,000 characters of information about a client’s services or
company profile.
Virtually any information about the client can be entered
in the More In
formation field

to be
displayed on the
Contact.NET

main screen

as needed

to assist receptionists while routing and transferring
callers.


HTML:




















HTML allows a user to create a mini web page within a client’s database record or enter addi
tional text as needed
to assist receptionists while routing and transferring callers.















User Interface:



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File:

(Logout) Provides and option to log one user out and another user to login. (Exit) close Contact.NE
T.


View:

(Events) Opens the Events view window within Contact.NET. (Call History) Provides a view of recent call
history. (Groups) Provides a view of email groups setup within Cntact.NET. (Reports) Access the reporting area of
Contact.NET. (Clear Window)

Clears the current client record from the Contact.NET main screen.
(Busy/Work)
Locks the lower portion of the Contact.NET main screen to allow a user to implement changes without being
disrupted by incoming calls. (Refresh) Refreshes the Contact.NET main
screen.


Client:

(Open in New Window) Opens the currently selected client record in a new window. (New Client) Opens
the Contact.NET database area to a blank record for new client data entry.
(Edit Client) Opens the Contact.NET
database area to the current
ly selected client.
(Alert) Allows a user to change the Alert information for the
currently selected client. (Status) Allows a user to change the Status information for the currently selected client.
(Email) Allows a user to create an email for the current
ly selected client. (Event) Allows a user to initiate an Event
for the currently selected client. (Search) Allows a user to search the Contact.NET database.


Phone:

Provides menu based access to the Contact.NET call controls.


Tools:

(Real
-
time Log) Provi
des access to system logs as needed for Evo Technologies technical support.
(Tools) Provides access to the Contact.NET configuration area.


Help:

(Log Error)
Provides an interface for logging errors encounter while using Contact.NET.
(Update Software)
Down
loads and installs the most recent version of Contact.NET from the Evo Technologies server.
(
Support)
Opens the Evo Technologies technical support web page.




Lines:



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Ringing:

As new incoming calls are presented to a user, ringing lines are d
isplayed in red.
A Call Duration is
displayed to inform the user of how long the call has been ringing.


Connected:

Once an incoming call has been answered by a user,
its

status changes from ringing to connected.
Connected lines are displayed in blue. A C
all Duration is displayed to inform the user of how long the call has
been connected.


Call Notes:

Call Notes allow a user to label a line to assist in call transferring. By clicking “Click to Take
Notes”

a user could enter text as needed. Example: Alex ca
lling for Patrick.


Hold:

When a line is placed on hold, its color changes to yellow to indicate its status. A Hold Time is displayed to
inform the user of how long the call has been in a held state. A hold count is also displayed to alert a user as to
the

number of times a call has been placed on hold. The hold count is also color coded in either ed or black text.
Red text indicates that a held call is the longest currently held call. Black text indicates a standard held call.



Transferring:

When a user

t
ransfers a

caller, the line being transferred turns green to visually indicate an active
call transfer.



No Active Calls:

Idle lines are presented to the user in grey and are labeled No Active Call.




























Greeting and Primary S
earches:



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Greeting:

Displays the greeting for the company or person being called or selected as the current record.


Everyone/Associates:

Provides a means of searching the Contact.NET database on a name basis. By clicking
the hyperlink the search tog
gles between Everyone, a listing of all clients in the Contact.NET database and
Associates, a listing of all clients who work within the company or person being called or selected as the current
record.


Company:

Provides a means of searching the Contact
.NET database on a company basis.


Select Keywords:

Allows a user to search for an individual based on his or her title or specialty.


Call Control
/Client Toolbar
:


The Contact.NET Call Control and Client Toolbar are completely configurable
. Buttons can
be added or removed
and keyboard shortcuts can be assigned by the end user via the Contact.NET settings area







Answer:

Answers incoming external or internal calls or retrieves a longest held call.


Phone (1 through 6):

Contact.NET supports up to six
transfer numbers per individual client. Each transfer
number can be labeled accordingly. Examples: Desk, Cell, Home.


Voicemail:

Enables a user to transfer a caller directly to a client’s voice mailbox.


Dial:

Enables a user to

initiate a call from Contact
.NET.



Connect:


Completes a call transfer to an internal or external phone number.


Hold:

Places a current active call on hold.


Goodbye:

Hangs a current active call up.


Stop Transfer:

Terminates an active transfer and reconnects a caller with the Co
ntact.NET user.


Status:

Provides an interface for a user to change a client or company’
s S
tatus.


Alert:

Provides an interface for a user to change a client or company’s
Alert
.


Email:

Provides an interface for a user to create and send an email to a cli
ent.


Event:

Provides an interface for a user to generate an event for a client or a company.


Search:

Provides an interface for a user to conduct an advanced search of the Contact.NET database.


Edit Client:

Opens the Contact.NET database area to the curr
ently selected client.







Client Details:



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The client detail area displays all of the relevant client information needed to transfer callers and provide services
for a selected client.


































Conferenc
e Room Calendar:



2006 Evo Technologies 888
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The Contact.NET Conference Room Calendar allows users to book conference rooms and other facilities on a
center or organization wide basis. Rooms booked by any user are viable by all users. Note: It is advised that
users first search for
and select a client before booking a conference room.






















New Room:

Adds a new conference room.


Rename:

Renames an existing room.


Delete Room:

Remove a room from the list of available rooms. Note.
At least one conference room must rem
ain
in the Contact.NET database at all times.


Print Schedule:

Prints the current conference room schedule.




























Reports:



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The Contact.NET reporting module allows users to view details in several areas including i
ncoming client calls,
conference room usage, operator efficiency and billable client events. Users can generate reports on a monthly,
weekly or annual basis and select between the entire Contact.NET database, individual companies or individual
clients.





































Email Browser:



2006 Evo Technologies 888
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The Contact.NET email browser provides an in
-
application email browser and editor that allows users to create,
send, receive and read email. The Contact.NET email browser allows users
to contact clients with relevant
information and to forward messages to clients from their clients. The Contact.NET email browser also allows
clients to update their Status and Alert information without interaction with the reception staff.


Remote Notific
ation:


Status:

Clients can update their Status
information
independent of the reception staff by sending an email to the
Contact.NET email browser. Example:


To:


recprtion@yourbusinesscenter.com


From:


client@clientsemailaddress.com

Subject:

STATUS

Body:


In Meeting all day


Alert:

Clients can update their Alert information independent of the reception st
aff by sending an email to the
Contact.
NET email browser. Example:


To:


recprtion@yourbusinesscenter.com

From:


client@clientsemailaddress.com

Subject:

ALERT

Body:


Please page me i
f Alex Calls!


Upon receiving the Status or Alert email notification for the client, the Contact.NET email browser will
automatically update the client’s record accordingly. Note: A unique email address must be created and assigned
to the Contact.NET email

browser and the Contact.NET Email Server must be configured.














Email Server:



2006 Evo Technologies 888
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The Contact.NET Email Server is a background application that sends and receives emails from/to the
Contact.NET email browser.
The Contact.NET

Email Server is linked to the Contact.NET email browser via the
Contact.NET SQL database. The Contact.NET Email Server is configured via the Settings menu and provides an
interface for users to input relevant username, password, SMTP and POP3 information.

Note: It is recommended
that the Contact.NET Email Server is ran and configured on the same PC/Server as the Contact.NET SQL
database.