Aon Affinity Advantage

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18 Νοε 2013 (πριν από 3 χρόνια και 8 μήνες)

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Aon Affinity Advantage

2011


Aon


A World of Resources

1

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance
brokerage, and human resource solutions and outsourcing services.



Aon Affinity

2

Premier provider of insurance solutions to individuals and groups across a broad spectrum of industries.


17 million individual customers

(10 million travel / debt cancellation)



$1.9 billion total insurance premium



200 client organizations



10,000 independent agents





59 active websites



8 million calls per year

(5 million travel / debt cancellation)



Aon Affinity Organization

3

Aon Affinity

Specialty

Consumer

Emerging
Markets


Life & Health

Healthcare

3
rd

Party

Distribution

Associations


Professional

Firms


Personal


Life


Disability


Health


Personal Umbrella


And more


Specialty


Sports, Leisure &
Entertainment


Travel


Pet Health


Event Cancellation


Wedding / Private Event


Fine Arts


Tenant Rent Default


And more


Professional Liability


D&O Liability


Package, BOP


Network Risk


General Liability


And more

Professional / Business

Aon Affinity Insurance Programs

4

Bringing Distinctive Value


Helping our clients



Attract and retain members



Increase member value



Foster member loyalty



Grow non
-
dues revenue


5



More than insurance



Client advocate



Risk advisor



Revenue partner



Strategic carrier alliances

Aon Affinity

Integrated Marketing

Helping our clients


Market new products


Increase retention


Cross
-
sell


Build brand recognition


Create value
-
added programs


Measure program success



6

PIMA

“Best of Show”
Award

IMCA “
Award of Excellence”

PDMA Award


Internet

PIMA Award


E
-
Commerce Websites

Award
-
winning Solutions




Technology Platform

How we deliver Aon to our customers


Global platform technologies


Improving efficiencies


Correspondence, claims and call handling


Reducing costs


Providing insights into customer behaviors


Data analytics


Creating a better end
-
user experience


Convenient online, self
-
service tools


Simple, easy transactions


More options


Customers can contact us how and when they prefer












Efficiencies of scale






Business continuity






Customer Relationship Management (CRM)
















7

Advantages:


People


Client Delivery

8

How we deliver on our promise


Full
-
service capabilities


Fully licensed professionals


Subject matter expertise


Multiple contact centers


Exceptional customer experience


Tailored programs, personalized service





Managing annually:



8 million calls



(5 million travel / debt cancellation)



2 million transactions



150,000 claims



Client Value & Impact

9

Live Our
Values

Deliver Distinctive
Client Value

Develop
Unmatched Teams

Build Differentiated Capability Through
Innovation

Deliver
Business Results

With Excellence

Client Value & Impact


Aon


A World of Resources

10

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance
brokerage, and human resource solutions and outsourcing services.



Aon Affinity Organization

11

Aon Affinity

BerkelyTravel

Integramark

Insurmark

Bankers
Insurance
Services

Life & Health

AICPA
Insurance
Trust

Johnson
Rooney

Welch


HPSO

NSO

Dentist’s

Advantage

Healthcare
Firms

Healthy Paws

Aon Rent

Protect

Small
Commercial

K&K

Underwriters

Marine

Huntington

T. Block

Ian H. Graham

ASAE

LeadingAge


Specialty

Consumer


Professional

Firms


Emerging

Markets


Life & Health

Healthcare

3
rd

Party

Distribution

AICPA

Attorneys
Advantage

A&E
Advantage

Insurance
Agents and
Agencies

Specialty Consumer

12

Travel Industry



Trip cancellation services



85% share of North American cruise industry



Serving 5 million customers annually



Financial Industry



Debt cancellation services



Driving high
-
margin ancillary revenue stream



More efficient alternative to credit insurance



Serving 9 million customers annually



Professional Firms

13

American Institute

of CPAs (AICPA)


342,000 Members


15 Insurance product
solutions


Monitored by the

AICPA Professional and
Personal Liability
Insurance Programs
(PLIP) Committee

Healthcare

14

14


Integrated social media strategy

“Outstanding Nurse Search”


Expanding product reach and circle of
relevance beyond traditional insurance

One million nurses and allied
healthcare professionals insured

Award Winner!

Award Winner!

Life & Health

15

PURL campaign

Moves customer from
mail to web using
personal URL

Award Winner!

Award Winner!

Emerging Markets

16

Healthy Paws

#1 Rated Pet Insurance Company



Fastest growing market



Partnering with Aon to reach millions





Innovative distribution channels




Retail



Vets



Licensing services



Employee benefit platform



Keyword search engine marketing



Partners

PetMD

AIChE

1
-
800
-
PET

OnlyNatural Pet




Award Winner!

Emerging Markets

17

Aon Rent Protect

Renter default insurance



Successful overseas business model



38 million potential universe



Channel partners



Property managers



Real estate agents



Third
-
party administrator


tenant checking



Landlords



Investors







3rd Party Distribution

18

Sports, Leisure and Entertainment









60 Specialty insurance programs


300,000 Events / organizations
insured


95% business subproduced



Motorcycle dealerships



Camps and campgrounds



Events and attractions



Recreation



Sports



Venues and gaming



Entertainment



Outfitters and guides


“Insuring the


world’s fun ”


®

Strategic Carrier Relationships
-

Client



$54 billion Aon Risk Solutions carrier
premium


Relationships with major (rated A) carriers


Customized programs: Choice model,
exclusive carrier, or multi
-
products


Extensive niche program knowledge


Ongoing management, audit and
reporting on carrier performance


Underwriting Authority


Risk management resources




19


Strategic Carrier Relationships
-

Carrier


Customized programs


Insurance product and service design driven by trend and data analytics


Choice model, exclusive carrier, or multi
-
products


Program Administration


Underwriting expertise


Call center management


Distribution


Sponsorship Endorsements


Cross
-
sell opportunities


Subproducers


Direct Marketing

20

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