Here are some FAQs for Billing:
I took some of them from the Billing Statement Training Binder.
Q. Who do I call if I have questions regarding a specific charge on my Billing Statement?
A. A contact name and telephone number for each service area ca
n be found at the end of the
information for that particular service area. If a customer receives a statement via SCI, the contact
names and numbers can be found by clicking on "Contact FRB Staff" on the left hand side of the
Q. How much earning
s credits do I need to earn to offset my monthly services charges?
A. To calculate what your clearing balance requirement should be, have the past 3 months billing
statements (Summary Statement of Service Charges) and go to the following website:
Earnings credits are earned on clearing balance requirements.
Q. When can I receive my billing statement?
A. The billing statement is available to the customer's on the 6th Business day of the month
When will I be charged for my monthly services?
A. On the 15th of each month. However, if the 15th is on a weekend or holiday, you will be charged
the next business day.