ICT as an Economic Enabler for Local Government

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8 Δεκ 2013 (πριν από 3 χρόνια και 8 μήνες)

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ICT as an Economic
Enabler for Local
Government


Douglas Cohen

dcohen@salga.org.za

012 3698012


25 August 2009


Economic Development &
Planning Directorate

SALGA mandate:

1.
Representative of Local Government (Voice)

2.
Advisor to municipalities

3.
Profiling Local Government

The Role of Salga

1.
Consolidating local government policy perspective on
ICT policy matters and lobbing National Government on
such issues

2.
Sharing experiences and providing guidance on good
practices on ICT matters

3.
Building capacity and awareness to best leverage ICT’s

4.
Developing partnerships within, across and beyond Gov.

SALGA therefore becomes a platform for…

According to the South
African Constitution,
different levels of
government are
responsible for particular
functions.

The way these functions
are carried out and which
ones local government is
responsible for are dealt
with in Schedules 4B and
5B of the Constitution.


"to build a people
-
centred, inclusive and development
-
oriented Information Society, where everyone can create,
access, utilize and share information and knowledge,
enabling individuals, communities and peoples to achieve
their full potential in promoting their sustainable
development and improving their quality of life.“

Charter of the United Nations and respecting fully and upholding the Universal Declaration of Human Rights



“Some municipalities see the vision of ICT as a tool
-

and that’s often the larger municipalities. Smaller
municipalities still view ICT as a computer instead of
seeing the bigger picture.”

Municipal ICT Researcher, Forge Ahead

ICT’s @ LG

How ICT can change Local Government


Deployment of ICT systems can enhance management of local
government, as well as streamlining of processes and flow of
information and hence Service Delivery


Technology in service delivery is crucial and ICT can transform local
government by promoting good governance through an increased
capacity to deliver.


This will allow for more effective and efficient processing and
delivering information greater involvement on the part of residents,
and even permit them to monitor what the municipality is doing.


Not only does ICT assist in speeding up and improving delivery of
services, it encourages transparency and accountability.


Citizens and business community transact online and engage in
other e
-
Government activities.


ICT’s @ LG

Citizen
Demand

(Needs)

Municipality Supply


Product/Services

ICT Application
Systems

Water

Water

provision and
reticulation infrastructure

SCADA and information
systems

Electricity

Electricity Distribution network

Data Acquisition Systems
and information system

Refuse Collection

Refuse Collection Transport

Fleet Management
Systems

Licensing

Motor

Vehicle and other

Licensing Systems

Road

Supervision

Road and Traffic Control

Traffic Fine system

Building

land

Land survey, demarcation and
allocation

Geographic Information
System

9

ICT’s @ LG

Citizen Centric Service Delivery Model

Management
Level

Institutional Level

ICT Application Systems

Top Management
-
Executives

Strategic

Executive Information, Dash Board,
Performance Management , Planning,
etc

Middle Management
-

Tactical

Operational
-

Tactical

Electricity, Water, Rates, Licensing
Billing, Geographical Information System
and other information system, Customer
Relation Management

Middle Management
-

Tactical


Functional Support
-

Tactical

Supply Chain, Procurement, Human
Resources, Business Intelligent

Lower Management

-

Supervisory and
Operatives

Basic


Operative Level

Office, Messaging, Personal Productivity,
Content Management System

10

ICT’s @ LG

Corporate Service Centric Delivery Model

ICT @ LG

Focus

Description

Choices Service delivery

Local Government must inculcate a culture of quality service.
Choices that can easily be provided for through successful
implementation of effective ICT strategies.

Inclusive municipal ICT
transformation

Increasing the use ICT infrastructure in rural areas creates the
possibility of having multipurpose service centres making
government services "faster, cheaper and smarter through ICT.

Affordable Access


Local Government has a significant role in the development of
sustainable broadband services, particularly in regional areas
where the business case may be insufficient to attract
commercial suppliers.

Socio
-
Economic Centric Delivery Model

ICT is an ideal means of making Government more ‘people
-
centric’ and a powerful instrument in increasing productivity,
generating economic growth and creating job opportunities.



ICT and Economic Growth

o
enhanced competitiveness




o
increased business opportunities


o
access to market for rural communities



ICT and Improved Delivery of Social Services


ICT for Greater Transparency

o
improved efficiency on government
procurement

o
increased civil society participation


ICT for Empowerment of the Poor


Local economic impacts in the broadband
economy



ICT’s and LED

Multi
-
dimensional
Approach

Social

Technological

Economic

Administrative

Policy


Mobile Citizens

Single Public
Service

Affordable
Access

Service Delivery

E
-
Government

User generated
Content /web 2.0

Open Source &
Open Standards

PPP’s

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Disaster
Recovery

Budgets

De
-
regulation

Challenges for Local Government in driving their ICT agenda


Budget constraints and lack of skills and high employee turnover


Responsiveness of government services is not currently promoted
through e
-
governance


Lack of planning between IT and departments people within the
departments


Web development requires greater attention to content management in
all municipalities


ICT Department reporting to the Finance or any other department
instead of at the strategic management level due to cross
-
cutting/cross
-
functional support role.


Web presence will have no value in poor communities as long as there
is limited access or awareness to the internet


Limited / outdated Fiscal Management & Reporting systems


Challenges

Challenges for Local Government in driving their ICT agenda


Metros are relatively well advanced in formulating and implementing
e
-
governance strategies, these do not necessarily align strongly to
the social and local economic development priorities


Districts and local municipalities generally lack an explicit strategy
and are struggling to build e
-
administration


Managing partnerships with the private sector


Absence of National Policy for Local Government


The increasing divergence between the big city and others
experience makes universal policy development difficult


Insufficient levers for economies of scale


Shared
-
services philosophy not fully explored





Challenges


The application of Information and Communication Technologies lies
both within good governance as well as within the field of socio
-
economic development.


While there are legislative and political measures to facilitate or enable
application of ICT’s, local government has not activity participated or
benefitted.


There is a need to assess, formalise and build a greater ICT voice /
network and coordination across the LG level


Greater alignment/co
-
operation between LM’s /DMs /Provinces


Salga’s focus for 2009/10 within three broad areas:

o
ICT infrastructure and Access;

o
e
-
Government Strategy and Services; and

o
ICT Awareness and Capacity.


Salga’s Approach to
ICT “Sector Support”

Lobbying

USAASA Funding

Frequency Spectrum
(ISCASA)

National / Provincial
Broadband Strategy (DoC
)

E
-
Government


Single Public Service

Knowledge & Information

Good practice
guidelines

MFMA / PFMA Issues

Tender Process

Business Model Options

Access Technologies (wireless / fibre debate)

Peer to peer learning

Guidance

ECAct

and other legislation (impact /
opportunities on municipalities)

ICT Infrastructure Policy and By
-
Laws
(trenches)

Internal verse External Services
(
eGovernanace

and Service Delivery)

SLA’s

Capacity Building

Building Awareness

Project Management

Community ICT Awareness

Monitoring and Evaluation

Partnerships

IDC

DBSA

Private
Sector

DoC

Salga’s Approach to
ICT “Sector Support”

Douglas Cohen

dcohen@salga.org.za

012 3698012