Digital Services RM1043 Formal Invitation to Further Competition

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Digital Services Further Competition Tender



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Digital Services RM1043

Formal Invitation to
Further Competition





Origin/Author

:

[ ]



Date Approved

:

dd
/
mm
/201
3



Status


:

Draft








Government Procurement Ser
vice

Rosebery Court

St Andrew’s Business Park

Norwich

NR7 0HS


Phone
:

0345 410 2222







Digital Services Further Competition Tender



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Contents

1.

F
ormal
Request for
Proposal

(RF
P
)

................................
................................
........................

3

2.

Scope detail

................................
................................
................................
...............................

4

3.

Selection Process

................................
................................
................................
......................

5

4.

Requirement

................................
................................
................................
...............................

9

5.

Digital
Service
Specification

................................
.......................

Error! Bookmark not defined.

6.

Delivery Team Site Locations

................................
.....................

Error! Bookmark not defined.

7.

Security Requirements

................................
................................
................................
...........
12

8.

Warranty

Requirements

................................
................................
................................
..........
13

9.

Management Information & Reporting

................................
.......

Error! Bookmark not defined.

10.

Pricing
................................
................................
................................
................................
.......
21

11.

Special Terms

................................
................................
................................
..........................
16

12.

Timescales

................................
................................
................................
...............................
19

13.

Evidence of Capability

................................
................................
................................
............
20

14.

Clarification
Qu
estions and Answers

................................
................................
....................
21






Digital Services Further Competition Tender



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1.

Formal
Request for
Proposal

(RF
P
)

The purpose of this
formal
Request for

Proposal

(
RF
P
) document is to outline the requirements for a
digital
service or capabilities

to facilitate the selection of

a
supplier

or suppliers

to
design

and
build digit
al services

(as defined in Appendix B of this document) for
[
Government Procurement Service on behalf of/or
Customer
name
]
, using the approach detailed in the Gov
ernment Service Design Manual
https://www.gov
.uk/service
-
manual

and complying with
the Digital by Default Standard
https://www.gov.uk/service
-
manual/digital
-
by
-
default
.


1.1

This document is a formal
Request for
Proposal

(RF
P
)
for the
design and build of

[
Digital S
ervice
Project name]

Project
phase
(s)
: delete as required

Discovery

https://www.gov.uk/service
-
manual/phases/discovery.html
,

Alpha

https://www.gov.uk/service
-
manual/phases/alpha.html
,

Beta

https://www.gov.uk/service
-
manual/phases/beta.html
,

Live

https://www.gov.uk/service
-
manual/phases/live.html

1.2

Proposed Start date:
[ 201
3
]

1.3

Regional Location(s): delete as required



London and South East of England

West of England and Wales

The Midlands

North of England and Scotland

Northern Ireland


Customer
Project team locations [
cities or towns


list all that may be in scope for de
livery teams to
visit]


1.4

Suppliers are invited to respond to the
technical
capability
questions outlined in the
evaluation
guidance
.

Please ensure that your
answers correspond with
the format stated
e.g. no additional
words or
characters, using tables

if required and only use attachments if specifically requested
.



Any and all costs associated with the production of such a response must be borne by the Supplier.
Government Procurement Service

will not contribute in any way to meeting production costs

of any
quotation
response.

1.1

Government Procurement Service

has entered into a
framework agreement

(
Digital Services
) with
successful suppliers

for the provision a wide range of
Digital

S
ervices
; described in terms of

capabilities by
delivery phase, digital

roles, in 5 geographic loca
tions
. Under the terms of the
Digital Services framework
,
Government Procurement Services
are the
Contracting Authority for call off contracts for all Central
Government departments, devolved administrations, arms length bodies

and executive agencies

support
ing

them in the
further competition for digital services
.



In the context of this procurement,
Government Digital Service

will be responsible for
supporting Central
Government customers (as described above), in defining the
ir technical requirements.





Digital Services Further Competition Tender



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This
procurement will be transacted via the Government Procurement Service e Sourcing tool,

to ensure fair
and open
competition. For the avoidance of doubt,
Government Digital Service

will not participate in the

scoring and eval
uation of the RF
P

exercise, nor will they be party to information contained within the
Supplier responses until point of contract award with the successful Supplier.

2.1

Government Procurement Service as the contracting authority for Central Government will

ma
nage
this
procurement
.
Broadly responsibilities are as follows:




The procurement and selection will be managed by
Government Procurement Service for Central
Government customers (as defined above)



Government Digital Service

will provide sign
-
off for the p
roposed
requirements
, evaluation criteria

& digital service
specification (as detailed in Section 4.1 of this document)



The Supplier evaluation will be performed by a joint selection board including
Government
Procurement Service and Central Government cus
tomer



The selection will follow a G
overnment
P
rocurement
S
ervice

proces
s,
[
using the
Government

Procurement Service eAuction tool


if auction is applicable
]



The contract will be owned by
Government Procurement Service
, using the
Digital Service

framework
terms plus
Statement of Work

(SoW)
specific

requirements

(please see Appendix C)



The purchase order

relating to SoW

will be transacted by
the Central Government customer



Central Government customer

may have operational responsibility for managing specific

areas of
the final contract

3.1

Information contained within this document is confidential and must not be revealed to any third party
without prior written consent from
Government Procurement Service
.




2.

Scope detail

2.1

In Scope

The scope of
this furthe
r compet
ition is to establish a Call O
ff

Agreement for

the design, build and
delivery of Digital Services using an agile
delivery methodology [
including Scrum or Continuous
Delivery
]
. The digital opportunity is expressed in terms of the customer’s required outcom
es
covering all remaining phases of this digital project, or as many of the remaining project stages that
may wish to cover withou
t the need to recomplete. The Call O
ff
Contract
provides the cover

to
raise multiple
SoW(s)


within stated project phase sco
pe detailed above, this may be one or more
project phases. There is no commitment to raise SoW under this Call Off, and the Call Off will
expire on Completion of SoW or 1 month after commencement of contract.


2.2

Out of Scope

Products and services out of sco
pe include but are not limited to any/all hardware & infrastructure, hosting,
software or software licensing
, or non digital software development services, networks or connectivity
services.

This framework should not be used for purchasing consultancy ser
vices or contractors


the
Consultancy One and Contingent Labour One, or Non Permanent Staff are the appropriate frameworks for
these requirements.


2.3

P
urpose

The purpose of this
tender

exercise is to identify a suitable Supplier
or Suppliers
who can demonst
rate their
ability to meet the
Digital Service project outcomes

and user needs

to design, create and deliver an online
solution

that best meets the specification of requirements.






Digital Services Further Competition Tender



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The customer is looking for [
one or more
] Suppliers to provide individual p
eopl
e/roles and / or team of people
[delete as appropriate].


The objective for the Supplier therefore is to supply
the optimum people in the appropriate numbers with the
right skills

at the right time who are familiar with and follow the Service Design Ma
nual principles and Digital
by default standards.

T
he Supplier shall provide
a full cost breakdown
for
each
project phase
using the price matrix in section 10

When requested suppliers must be prepared to provide a transparent cost breakdown
showing full co
st
transparency of the make
-
up of the Contract Charges including details of direct and indirect costs,
overheads, salary costs of Supplier Staff, material costs and other labour costs to a level of detail agreed in
advance with the Customer/GPS


The Suppli
er shall provide the discount structure as per framework



see section 10


3.

Selection Process
:

Further Competition process

We recommend that t
he
tender
process be
run

using the
e Sourcing suite where there are templates already
available
:

F
ormal tender process with 2
step evaluation
Technical

Evaluate the technical capability of proposed solution

Only
suppliers that successfully meet the requirements of technical
capability move to next stage: Price evaluation via E Auction option
Price

Open only to suppliers who successfully met Technical evaluation eligible

Price only option via electronic reverse auction

Evaluation based on Supplier with the lowest bid
Catalogue search / filter =‘Long list’
Light
pre Tender Market Engagement
-
availability
= ‘Short list’








Digital Services Further Competition Tender



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1
Catalogue search/filter to create ‘long list’

2
pre Tender Market
Engagement



from long list customer will email suppliers with details of the project
opportunity


suppliers will respond with:


Please respond with the following b
y Date:____________________2013

[Delete or amend questions below


as you wish to get the market feedback you want]


1.

Availability of your people or team to meet the proposed start date of:
[enables you to target tender
to optimum market availability]


2.

You
r high level outline proposal to meet the business outcomes and user needs above:


3.


Proposed team structure and make up i.e. a matrix showing how many of which people, by role, for
how long, for the first phase of the work (whatever phase you are currently

at):

[enables you to scope your tender in terms of single supplier or how you want to structure multi
supplier team and potential pricing models you may wish to adopt on each SoW as you let them]


4.

Detailed estimated cost breakdown for above, phase by p
hase


see template below

[may help you formulate your internal outline business case cost]


5.

Estimated cost breakdown for remaining phases, should the customer decide to continue with
selected supplier and not to recompete at the end of the current SoW/pha
se.

[may help you decide on scope for call off


depending on certainty or uncertainty of further project
phase delivery]


The customer will
review

the responses

informing the preparation of the tender and creating a short list.
Suppliers can only be dese
lected from the Request for Proposal if they confirm that they are either not
available and the date remains same from pre Market Engagement to RFP or if supplier is not interested in
pursuing this specific opportunity. All ‘capable’ suppliers must be inv
ited to tender, you cannot deselect on
any other basis.


Formal
Request for Proposal (RFP)

-

via e Sourcing suite (or customer alternative system)

This document is the formal
RFP

which forms part of the qualification stage outlined below
. The Link for the
GPS portal is:

https://gpsesourcing.cabinetoffice.gov.uk/e1/index.jsp?_eps_=Y


You will need to be logged on, then:



Select

Manage
RF(x)s
”.



Select the “
Templates
” tab
,



Locate
the template for the Framework and Lot identified at Section 7.

This may be done by selecting

(new window opens) enter eg *RM37* in the “
Name
“ field and select
. The screen will now display all templates containing the phrase RM37.



Select (
using
checkbo
x on right of screen) the required template
.



Select
, confirm when requested.

T
his
uses
a pre
-
defined template that include
s

the

Framework Reference, Master Category and the
suppliers

to be invited when the event is opened.



Suppliers should note that t
he time from submission of th
is
formal
RFP

to the required response date
is [
date
& time
]
.


Indicative timelines are included in Section 13 of this document.






Digital Services Further Competition Tender



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We recommend that t
he formal
RFP

include
2

st
eps
, with evaluation and de
-
selection at each s
te
p

for
suppliers who do not meet the requirements.


In order for suppliers to progress to the next stage of the process they must fully meet the requirements at
evaluation of preceding stage. Further detail of this
2 step

selection process is included be
low:


1)


Technical Evaluation

This will be evaluating the
proposed technical
solution together with the make
up of the
proposed team, including number, type and level of role, dur
ation and CV’s of key personnel.
Remember to include all of the roles that you

might need, as the day rates will be set at Call Off
Contract for any SoW under that Contract.


Only successfully meeting Technical evaluation criteria will allow progress to

price/
eAuction.


2)

Price or
E Auction


This will be a straight price only evaluati
on

(for the project delivery cost as a single bid supported
by breakdown by role x time from tender)



all suppliers being evaluated having already passed
technical evaluation. This will be done via price evaluation from the tender response or via e
Aucti
on [
delete as appropriate


e Auction allows suppliers full transpar
ency on pricing
]

Please refer to Appendix A for the eAuction Participation Rules.

Suppliers must accept the E
-
Auction Participation Rules, prior to the
e
Auction. Please confirm that the
e
A
uction Participation
Rules are acceptable.

Key process steps are outlined below:




Electronic reverse auction based on price. This will be facilitated using the Government
Procurement Service standard eAuction tool.



Full training and test auction will be p
rovided to all Suppliers who successfully met the technical
evaluation stage of the process, even if Supplier has recently used this system.



Supplier to provide opening bid price

in their tender response as a total price
, we suggest

for next
phase, broken

down role by role, by duration, as this is most certain scope and delivery of work.
You can have a longer scope to include subsequent project phases but please weigh up the
risks and benefits... remember that the shape and size of the team, the scope and
deliverables
may change significantly as the project develops and you may not continue with the same
supplier(s) but choose to recompete you requirements at any point. Depending on how
uncertain the supplier is about your requirements they may choose to i
nflate their bid to cover
unforsee changes.



eAuction will be based on a single bid for the
total value

(project delivery cost)
.

A reserve price
may be set by Cabinet Office and if this reserve price isn’t met by the time the eAuction finishes
[
the custome
r
]

reserves the right not to place any order with the winning supplier.

Suppliers will
be notified of any reserve price prior to the e
-
auction via the Portal.



Post eAuction, the Supplier will provide a
role by role x
duration

unit price breakdown which
mad
e up their final total bid.



Bids will be validated.



10 day standstill period.



Digital Services
Model Contract

and Statement of Work

population by winning supplier.



Contract signed



[
Customer
]

purchase order in the
Digital Service

purchase order format.





Digital Services Further Competition Tender



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The

Customer

reserves the right not to proceed with this procurement or to award any contract.
Nothing shall constitute a commitment to ordering until
[
the customer
]

has
raised a Statement of
Work with

a purchase order with the winning bidder. For the avoid
ance of doubt this right shall
remain in force before and after the e
A
uction itself.


You can opt for a weighted evaluation but please weigh up the risks and benefits, you may end
up compromising quality over price.


3.2

Evaluation Criteria




Further Compe
tition Award Criteria


Criteria Number

Further Competition Award Criteria

1 criteria

weighting 20%
or more (up to 8
0%)

Whole life cost: cost effectiveness (typically

round

66%
current bid phase, 33% whole life cost
*
); price and running
costs;

2 Criteria

weighting
10% or more (up to
40%)

Technical merit & functional fit: solution to deliver the project
outcomes

3 Criteria weighting
10% or more (up to
40%)

Cultural fit: supplier team & customer team ability to work as
an integrated, co
-
located effective,

efficient team


*
Supplie
rs will be assessed against their bid for total cost of ownership over the life of the
solution,
proposed

solution in meeting the project outcomes
,
the proposed make up of the project
team or specific roles, [
their conformance to
the Special Terms (Appendix C)
]
and the proven
ability to provide
Digital S
ervices

from evidence of past project

of similar scale and complexity
.


Other
evaluation criteria
may

include:




Timescale



time to market for digital product



Ability to sat
isfy spe
cification requirements



Demonstration of
prosposed solution



Ability to demonstrate robust security arrangements around the
solution


There are several requirements that are critical
to [the customer]
, these are:




Cost advantage



Cost of maintenance and chan
ges in the future



Certainty of
solution build, scalability & stability



Timely
provisio
n of required people/roles/skill
s



Ability to meet required
design

and
build

timelines



Ability to interface in a cost effective way to existing technology [
customer to sp
ecify
]








Digital Services Further Competition Tender



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4.

Requirement

[Use this opening section to clearly communicate a summary of the current / previous situation, the goals of
the Customer, the desired project outcomes, the digital service it relates to, its users and other stakeholders]


For exampl
e:

“The current Alpha project provides significant learning for the organisation in developing its understanding
and adoption of:



Simplification of policy and process with particular focus on what information is asked for from users;



User
-
centred design in
cluding testing at every stage of development with real users; and



Agile delivery including continuous integration, automated testing enabling regular, iterative
releases.”]


The purpose of this section is to outline the high level requirements of
[the Cus
tomer]

in terms of capabilities
required, desired outcomes and user needs for a
[new / redesigned/ replacement]

digital service, to which a
Potential Provider can respond with their proposed approach
that focuses on delivery
: of these capabilities;
achievi
ng these outcomes; and meeting the user needs.


Current situation

[Add what we know already, e.g. the user needs defined so far, user feedback gained so far, the level of
service development (alpha, private beta, etc), readiness of code, availability and l
ocation of code, etc. Or if
nothing has so far been developed, describe the service / process that will be replaced by the new or
redesigned digital service, to give context to the Customer’s ‘Desired Outcomes’
]


For example:

“The current Alpha has deliver
ed production
-
ready code providing a product catalogue, and sections of the
customer journey.”

Roles and responsibilities

[Include here the delivery team roles that are already in place, if any]

Technologies and languages

[Add information on legacy systems

and existing software that may have an impact on the suppliers’
proposed approaches. Also add information on what’s been developed so far using an agile approach]


For example: “The current Alpha is based on a micro
-
service architecture using RESTful web
services, Java
and Scala as programming languages and open source technologies including a MongoDB datastore.”]


Business Outcomes and User Needs

The Customer is looking for
[one or more Suppliers
] to work co
-
located with the customer/multi supplier team
w
ho can demonstrate the following:

[For example:



“A focus on user needs;



A team with experience in use of the technologies used to build the current Alpha;



Specialist bespoke software application development, including web development;



Expertise in using ag
ile delivery methodologies including Scrum and Continuous Delivery;



Leadership in Agile adoption in large organisations;



Proven experience in using open source technology;



Specialist infrastructure and web operations skills to design, setup and run a large

scale online
service;





Digital Services Further Competition Tender



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Experience of scaling processes and approach to meet challenging needs such as complex
integration with legacy systems;



Experience of successful collaborative working as part of a multi
-
supplier delivery team;



Capability of standing
up the team from [date];



Ability to deploy the team onsite at the Customer’s [location];



A team with at minimum CTC clearance for all personnel (required prior to [date]); and



Competitive whole life costs”]



4.1

Project Dependencies


4.2

Source C
ode
Management
Re
pository
Requirements

IPR is owned by the supplier, with Royalty free, perpetual licence to use


make sure you define who can
benefit from this


in terms of scope, ie customer
-

public sector, Central government etc. to ensure we
benefit from the transf
erability and investment in the first customer to create any IRP that can be re
-
used by
other public sector organisation, refer to Call Off
Contract
terms:


19 INTELLECTUAL P
ROPERTY RIGHTS


And


18

DOCUMENT AND SOURCE
CODE MANAGEMENT REPO
SITORY

18.1
The
Supplier shall, at the end of each Sprint (unless otherwise agreed with the Customer) upload to the
Repository the following items: all developed live code for the current software release, daily software builds,
test scripts, technical libraries, archive
libraries, source code, object code, automated build configurations,
dependencies, environments, schema, Sprint and Release details, current development orders, change
control notices, Product Backlog/ice box) and any other project specific documentation o
r items as may be
requested by the Customer.



4.3

Test & Development Requirements

Do you want control and access to code being developed or are you satisfied that your supplier will provide
and if or when you change supplier you will not have access to this g
oing forward
.







Digital Services Further Competition Tender



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5

Digital Service
Design Requirements


5.1

Proposed Solution &
compliance with
Open Source, Open Standards






Digital Services Further Competition Tender



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6

Delivery Team Site Locations

Development teams will be co
-
located on customer site or sites


all day rates are inclusive of T&S to name
d
development sites in the call off, only exceptional T&S to non named sites will be within scope for supplier to
request, and customer to approve T&S in addition to day rates in line with the customer T&S policy.



The main delivery sites for co
-
located p
roject are in the following locations (including town or cities that
apply)

Location

Site
-

Towns or Cities

London and South East of England


West of England and Wales


The Midlands


North of England and Scotland


Northern Ireland






Digital Services Further Competition Tender



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7

Security Require
ments

7.1

The supplier must be compliant with the
[customer’s
] security policies.

Please provide details of any relevant security accreditation for your organisation.





Digital Services Further Competition Tender



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8

Warranty
Requirements


Complex software development products consider what kind of warranty

you require to ensure that the
product works as you expect post acceptance.





Digital Services Further Competition Tender



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9

Management Information

and Reporting

In addition to the standard framework MI requirements the supplier will

provide delivery performance
reporting at the end of each Sprint to t
he customer and GPS, recording the outcome of the Sprint
delivery and customer satisfaction see Call off terms


10.

REPORTS

10.1

The Supplier shall provide the Customer with a report of its performance for the applicable
Sprint(s) at each Retrospective during the
Delivery Stage (or as may be otherwise specified by the
Customer in a SOW) including (as a minimum) the following details:

the Metrics which measure the Supplier’s productivity in relation to Story Cycle Time and Velocity.

10.1.1

the Metrics which measure the qua
lity of the Software in relation to:

10.1.1.1

Defect Density

-

This measures the total known Defects divided by the size of the program
at the end of a Sprint, which shall be compared against the Contract Charges paid in respect of
that Sprint.

10.1.1.2

Cyclometric Comple
xity



This measures the number of linearly independent paths through
the source code. Fewer paths is likely to mean a greater level of stability in the program and
results in source code which is easier to understand, maintain and develop.

10.1.1.3

Code Coverage

-

This measures the extent to which the source code of the program has
been tested and may include function coverage, statement coverage, decision coverage,
condition coverage, parameter value coverage; and state coverage.

10.1.2

and any other metrics specified a
t paragraph
Error! Reference source not found.

of the
SOW.



9.1


Standard Reporting






Digital Services Further Competition Tender



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10

Pricing

10.1

Pricing terms

The Supplier should
confirm compliance to
the following pricing requirements:




Pricing includes day rates

for all people/roles potentially required and will be fixed

for the duration
of the call off project



Day rate pricing
includes travel and subsistence to all locations in Site Locations above
,
any travel required in addition or outside of these locations o
nly will be paid if agreed in advance
and in line with the customer’s own travel policy limits



Volume discount has been included [where applicable see volume discount tables]



For capped price model


actual time incurred is chargeable up to the agreed cap




Please refe
r to Special Terms
for required payment terms


There are 4 pricing models that you can chose at SoW level

depending on where you are in the project
lifecyle


just select the most appropriate
:




T&M



Fixed Price



Capped T&M or



Story Point Delivery



The Supplier

must

provide a full cost breakdown for
each
project phase using this matrix



Project Phase:
[
Discovery, Alpha, Beta, Live delete as appropriate
]


Role

No
People

No days
per role*

Day
Rate £

Total £

Developer


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p湲










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Delivery Manager
-

Jnr






Product Manager
-

Snr






Prod
uct Manager
-

Jnr






Designer
-

Snr






Designer
-

Jnr






Content Designer
-

Snr






Content Designer
-

Jnr






Web Operations
-

Snr






Web Operations
-

Jnr






Security Specialist
-

Snr






Security Specialist
-

Jnr






Database Speci
alist
-

Snr






Database Specialist
-

Jnr






Network Specialist
-

Snr






Network Specialist
-

Jnr






Researcher
-

Snr






Researcher
-

Jnr






Agile Coach


Snr (only no
Jnr)





Total cost [
Discovery, Alpha,
Beta, Live delete as
appropriat
e
] phase






*Day duration to nearest half day

** Day rates include T&S for Delivery Site Locations names above, only exceptional travel outside of
these locations will be considered for approval on a case by case basis, and in line with the
customers i
nternal T&S policy.


[The customer
]

reserves the right not to proceed with this procurement or to award any contract. Nothing
shall constitute a commitment to ordering until
[The customer
]

has
confirmed a Statement of Work and
placed a purchase order wit
h the winning bidder. For the avoidance of doubt this right shall remain in force
before and after the e
-
auction itself.

Please confirm that this is acceptable.







Digital Services Further Competition Tender



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The Supplier
must

provide
any

discount structure as per framework

(note not all suppliers
have chosen to
submit discounts, but where they have ensure that these are included)


Commitment Duration



Supplier
Discount
Percentage

Up to 20 Working Days





over 20 Working Days and up to 50 Working Days



over 50 Working Days and up to 90 Working

Days



over 90 Working Days and up to 130 Working Days






10.1

eAuction total bid price

Suppliers should note that

the eAuction will be based on a
single bid

price as outlined
in
Section 3 (Process)
and will include:




Price for
Project Phase or Statement o
f Work
,

[
including
warranty

if applicable
]

depending on the
scope you choose to use either current phase or remaining project phases


The Supplier will be required to break
-
down the pricing for the
Project phase and Statement of Work

by role,
level, durati
on and where applicable volume discount
:




Prior to eAuction to enable
The customer
] v
alidation of opening bid price



Price broken down post
-
eAuction to enable
The customer
]
validation of final auction bid


Please confirm your proposed opening bid price fo
r the eAuction, please note, you may be required to re
-
confirm your auction pre
-
bid value once ITQ evaluation is completed. You will be notified accordingly through
the
Auction

portal.
Please also provide the unbundled pricing for each element of your prop
osed
Project
Phase

which makes up this starting bid price

in the bid sheet
.











Digital Services Further Competition Tender



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11

Special Terms

The terms and conditions of contract will be as per the
Digital Services f
ramework plus additional Special
Terms included in Appendix C of this document.


In

response to this
formal ITQ
,

Suppliers
must

confirm compliance to the Special Terms. Such confirmation
of compliance will be deemed to be acceptance of these terms, which will then flow
-
through into the formal
contract for the successful Supplier.


The
key commercial principles are outlined below, with the proposed contract wording included in Appendix
C. For the avoidance of doubt, the Supplier will be required to comply with all Special Terms to avoid de
-
selection.





11.1

Professional Indemnity

11.2

SLA R
equi
rements

11.3

KPI Requirements






Digital Services Further Competition Tender



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12

Timescales


P
rocurement
Time
table

The timetable for this
procurement

is set out in the table below.

This timetable may be changed by the
customer

at any time. Changes to any of the dates will be
made in accordance with the Reg
ulations (where applicable). Potential Providers will be informed
through the e
-
Sourcing Portal if the

customer

decides that changes to this timetable are necessary.




DATE

ACTIVITY

dd/mm/
201
x

Publication of the
Further competition tender

dd/mm/201x

Cl
arification period starts

dd/mm/201x

e
-
Sourcing Portal opens

dd/mm/201x

Clarification period closes

dd/mm/201x

Deadline for the publication of responses to Clarification
questions

dd/mm/201x

Deadline for submission of Tenders to the Authority (“
Tende
r
Submission Deadline
”)

dd to dd/mm/
201
x

Compliance checking and then evaluation

dd to dd/mm/
201
x

Consensus scoring and notification to successful and
unsuccessful suppliers who / will not be taken forward to the
eAuction.

dd/mm/201x

eAuction Training S
essions
-

Webinar

dd/mm/201x

eAuction for Pricing

dd/mm/201x

Intention to award notification issued to successful and
unsuccessful Potential Providers.

dd to dd/mm/
201
x

10 day standstill (in accordance with Regulation 32)

dd/mm/201x

Expected “Commencem
ent Date” for
Call off

Agreement(s)







Digital Services Further Competition Tender



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13.

Evidence of Capability



Please provide information on how you propose to deliver the overall solution and in detail the next project
phase with reference to past experience to substantiate your approach.




This wil
l be a key assessment / qualification criteria which will enable suppliers to proceed to the next stage
of the formal ITQ selection process (i.e. to the technical evaluation stage).



Technical



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Response guidance

Potential Providers’ proposed approaches should be descri
bed in terms:




That are aligned with the
Government Service Design Manual
; and



Of how the [new / redesigned] digital service will comply with the
Digital by Default Service Standard
.

Capability specific guidance

Covering each of its capabilities, a Potential Provider’s proposed approach should include:




A high
-
level release plan;



Ideas, suggestions and rationale of how they would

prioritise user stories in the product backlog to
arrive at a minimum viable product (‘MVP’) and the subsequent sprints aligned with the high
-
level
release plan;



Estimates of



The user stories in story points;



Overall complexity (size) of delivering the [i
mmediate project stage: Alpha / Beta / etc] in
story points; and



Delivery team velocity in story points per sprint;



A high
-
level role plan:



How many are in its proposed delivery team;



What roles/tasks they would perform; and





Digital Services Further Competition Tender



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People
-
specific skills, experie
nces and capabilities
-

CVs for each person are required



Examples of comparable digital projects previously or currently undertaken to substantiate their
proposed approach;



Indicative / fixed technical & commercial proposals (including rough order of magni
tude (‘ROM’)
costs) for delivering all remaining project stages, corresponding to the high
-
level release and role
plans; and



Firm technical & commercial proposals (including costs) for delivering the [Current project phase,
e.g. Alpha, Beta, etc] phase, co
rresponding to the high
-
level release and role plans.







Digital Services Further Competition Tender



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14.

Clarification
Questions and Answers

Suppliers
ha
ve

the opportunity

to clarify the requirements contained within this
formal
ITQ, or to ask
questions about the formal ITQ process
. If you have any ques
tions related to this ITQ, please submit through
the on
-
line messaging facility provided (see “Messages” button) on the Government Procurement Service’s
e
-
Sourcing portal (link below)


[
insert

Emptor is
link address
]


No requests for clarification will be
accepted after
[
Date & time
]
.


To ensure equality of information to all Suppliers, responses will not be made to individual bidders about the
IT
Q
;
they will be sent to all suppliers.
Responses
to q
uestions will not identify the originator.


It is the Su
ppliers’ responsibility to monitor the online messaging facility.










Digital Services Further Competition Tender



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APPENDICES















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Appendix A:

E
-
Auction Participation Rules







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Appendix B:

Project/
Business
Outcomes

and User Needs