Indianapolis Public Transportation Corporation __________________ Public Board Meeting

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Indianapolis
Public
Transportation
Corporation

__________________

Public Board Meeting

________________________________________________


on


Thursday, October 25
, 201
2



I
NDIANAPOLIS
P
UBLIC
T
RANSPORTATION
C
ORPORATION

I
NDY
G
O

B
OARD OF
D
IRECTORS


P
UBLIC
M
EETING

A
GENDA

O
CTOBER
25,

2012



New Business



A1

Consideration of Approval of Minutes from Board Meeting held on
August
27, 2012


Danny Crenshaw


A2

Consideration of Vendor Selection and
Approval of Contracts for Employee
Benefit Insurance Coverage



Chris Perkins (Old National), Mike Birch and
Traci Davidson


A3

Ratification of Fuel Purchase
-

Traci Davidson


A4

Consideration of Adoption of Environmental Policy
-

Trevor Ocock


A5

Consider
ation of Designation of Andrew Jackson as IPTC Controller
-

Michael Terry




Old Business



I
NFORMATION ITEMS


I1

Consideration of Receipt of the
Finance Report for August/September 2012



Andy Jackson


I2

Consideration of Receipt of
Operations Report for August/September 2012


Trevor Ocock


I3

Consideration of Receipt of
Business Development Report for
August/September 2012


Samantha Cross


I4

Consideration of Receipt of Human Resources Report
-

Including Clinic and
Wellness
Presentation

-

Mike Birch


I5

CEO Update


Mike Terry





Executive Session Prior to Board Meeting

[Per IC 5
-
14
-
1.5.6.1(b) (2) (A) and (B) & IC 5
-
14
-
1.5.6.1 (b) (9)]


Our next Board Meeting will be Thursday, November 15, 2012

IndyGo Agenda

10
-
25
-
2012

Item
No. A


1








TO:


Board of Directors

FROM:

Janice E. Kreuscher, General Counsel

A
PPROVAL OF
M
INUTES




I
SSUE
:

Attached for your review and approval are the minutes from the Board of Directors’
Public Board Meeting that was held on Monday, August 27,
2012.










R
ECOMMENDATION
:

Approve the minutes for the above listed meeting.








Janice E. Kreuscher

General Counsel




Attachment

IndyGo Agenda

10/25/2012

Item No. A
-

2




TO:


Chair and Board of Directors

FROM:

Mike Birch, Vice President of Human Resources



Traci Davidson
, Contract Specialist




SUBJECT
:

RFP 12
-
08
-
112 Group Medical Insurance




BACKGROUND
:


IPTC provides a variety of employee benefits to its workforce.


In addition to medical coverage,
IPTC employees also receive dental, vision, short and long
-
term disability and life insurance, of
which all have multiyear contracts in place. While the major
ity of IPTC employees are members
of the Amalgamated Transit Union Local 1070 and the benefits are negotiable per the collective
bargaining agreement, IPTC realizes the importance of wellness and health of its team which has
an operational and financial im
pact.




In the past couple of years, IPTC has taken progressive strides in creating a healthier workforce.


The first step was building an on
-
site clinic currently staffed with a doctor, nurse practitioner and
medical assistant.


Employees can use the cli
nic for a variety of reasons, most notably primary
and immediate care.


In addition to the clinic, IPTC created a wellness program that is outlined in
the current collective bargaining agreement.


With new programs encouraging health
maintenance, personal
responsibility and financial relief, the corporation and employees are
realizing decreasing healthcare costs over prior years.


The focus on wellness and smarter consumerism has enabled the corporation to review more
competitive proposals from insurance pr
oviders and lower the financial impact on its operating
budget. The trend of lower costs started in 2010 with the implementation of an onsite health
clinic, and has improved through the subsequent years including the proposed 2013 coverage
being presented

today.


An evaluation team made up of departmental leadership, Human Resource staff and an ATU
representative reviewed all proposals with guidance from our Old National insurance consultant.


PROCUREMENT PROCESS

IPTC released RFP 12
-
08
-
112 on August 22, 2
012, published with a posting on IPTC’s website
at
www.indygo.net

and advertisements placed in The Indianapolis Star, The Court and
Commercial Record, the Indianapolis Business Journal, and La Voz De Indiana on August

22,
2012 through August 29, 2012.



Agenda Item A
-

2

Page 2





On Tuesday September 4, 2012 at 10:00am a pre
-
proposal meeting was held at the Old National
Insurance Office in which two people attended representing two firms.


IPTC received 11 questions in response to the RFP for Group Medical Insurance and issued one
addendum to answer those questions.


Proposals were due Thursday September 27, 2017 and IPTC received three responses from the
incumbent carrier Anthem, Allied Be
nefit Systems, and Advantage Health Solutions. All three
carriers were found to be responsive and responsible.


All proposals were evaluated against the published evaluation criteria, which was 30% for cost,
20% provider network, 15% administrative flexib
ility, 15% implementation, 10% client retention
and 10% multiple years.


The evaluation team met on October 8
th

and our Old National insurance consultant broke down
the contents of each bid for the evaluation committee. After further review Allied Benefit
Systems was eliminated from the evaluation process due to insufficient documentation. IPTC
extended an invitati
on for formal presentations from Anthem and Advantage; both interviews
took place on October 11, 2012 at the Old National Insurance office. The evaluation committee
was given an opportunity to ask each carrier questions based on their proposals and
presen
tations.


See Attached (Comparison Cost Sheet).


FUNDING
: Funding for
employee benefits is
funded by the operational budget.


RECOMMENDATION
:

In a manner consistent with IndyGo procurement and contract award
standards, we request that the Board authoriz
e the President and CEO to negotiate and enter a
one year contract for employee group medical insurance with Advantage Health Solutions for a
price not exceed $5,054,982.





Mike Birch





Traci Davidson



VP Human Resources



Contract Specialist







IndyGo Agenda

10/25/2012

Item No. A



3




TO:


Chair and Board of Directors


FROM:

Trevor Ocock, Vice President / Chief Operating Officer

Traci Davidson, Contract Specialist





SUBJECT
:


Ratification of Fuel Contract IFB 12
-
10
-
117


BACKGROUND
:


IPTC’s annual fuel consumption is approximately 2 million gallons per year, including 1.7
million gallons for IPTC’s fixed route buses and the balance is provided to MV Transportation
for the paratransit Operation. Over the past few years, fuel prices hav
e been very volatile. While
locking in a price for fuel over a long period of time may sometimes seem prudent when a long
term price increase is expected it can also be a significant disadvantage if fuel prices fall below
expectations. For this reason, IP
TC has planned a conservative approach to buying fuel with the
intent of buying in minimal amounts when the price is high and planning larger contracted
amounts when fuel prices are lower. By separating the qualifications process from the bidding
process,
IPTC established a list of qualified fuel suppliers that would be able to competitively bid
on fuel contracts. This strategy meets FTA requirements for full and open competition and
simultaneously maintains the agility to take advantage of sometimes signi
ficant price swings in
the fuel market, removing some of the risks associated with contracting large fuel purchases in a
volatile market. Our pre
-
qualified list of suppliers was updated in June 2012.


PROCUREMENT PROCESS
:



On September 28, 2012 IPTC relea
sed IFB 12
-
10
-
117 to all 2012 IPTC qualified fuel suppliers
for bids due on October 8, 2012. The IFB offered 1 (1) contract for fuel for #2 ultra low sulfur
diesel fuel for delivery October through November 2012. This fuel contract is to supplement
current

contracts for 2012 as IPTC utilized more fuel than anticipated during the months of July
and August 2012.


On the due date, IPTC received bids ranging from $3.2389 to $3.4385 for 112,500 gallons of #2
ultra low sulfur diesel to be delivered October throu
gh November 2012


IPTC elected to accept the lowest bid on all three contracts, for $3.2389 for a total amount of
$364,376.25.




Agenda Item A



3

Page 2





FUNDING:


Fuel is funded by the operational budget.



RECOMMENDATION
:



In a manner consistent with IndyGo contract award standards, ratify the following contract:


Contract #1 112, 500 gallons #2 ultra low sulfur diesel with Atlas Oil for an amount not to
exceed $364,376.25.



Trevor Ocock






Traci Davidson


Vice Preside
nt / Chief Operating Officer



Contract Specialist



IndyGo Agenda

10/25/2012

Item No. A



4



TO:


Chair and Board of Directors


FROM:

Trevor Ocock, Vice President/Chief Operating Officer



SUBJECT
:


IPTC Environmental Policy



BACKGROUND
:


The Federal Transit Administration maintains an 80% ownership of transit system assets and
oversees approximately $10 Billion annually. As part of the FTA’s commitment to sustainability
and effective management of public resources, it encourages transit s
ystems to implement
policies to focus on similar goals.


The principles of sustainability have been gaining ground in the public transportation industry.
Sustainability, at its core, is a way to make our communities more livable by integrating and
balanci
ng economic, social and environmental needs. Sustainability is about practices that make
good business sense and good environmental sense. It is balancing the economic, social and
environmental needs of a community. For the public transportation industry,

this means:



Employing practices in design and capital construction, such as using sustainable
building materials, recycled materials, and solar and other renewable energy
sources to make facilities as 'green' as possible.



Employing practices in operations

and maintenance such as reducing hazardous
waste, increasing fuel efficiency, creating more efficient lighting and using
energy
-
efficient propulsion systems.



Employing community
-
based strategies to encourage land use and transit
-
oriented
development desig
ned to increase public transit ridership.



Sustainability, preserving the environment, being socially responsible and maintaining economic
viability, with an overall contribution to quality of life, is an integral part of public
transportation. Many
public transit agencies are making sustainability a strategic objective and
have made great strides to increase the sustainability of their own organizations, in great part as a
way to become more resource efficient, engage more with employees and customer
s and grow
ridership, market share and funding support. And the drive towards sustainability is increasing as
issues such as climate change, energy independence, preservation of resources and quality of life
rise to the forefront in the public and politica
l arenas.


The American Public Transportation Association (APTA) developed a sustainability
commitment that aims to give APTA members credit for the efforts they are already making as
well as support those who are taking first steps. The commitment sets ou
t common sustainability
principles, an action plan and a course for progress. The commitment also supports the exchange

IndyGo Agenda

10/25/2012

Item No. A



4





of good practice and aims to mark the achievements in sustainability the public transportat
ion
industry is making overall. Through the commitment, the public transportation industry is
demonstrating its significant contribution to and measurable leadership on sustainability.


As part of this initiative, staff is asking the IPTC board to adopt
an environmental policy which
supports the goals of the transit industry as a voluntary endeavor. The Environmental Policy
states that IPTC declares its commitment to be a responsible corporate citizen in protecting the
environment. It is committed to co
mplying with accepted environmental practices, including the
commitment to meet or exceed applicable legal and other requirements, to strive for continual
improvement in its environmental management system, and to minimize the creation of wastes
and pollut
ion. IPTC will, therefore, manage process, materials and people in order to reduce the
environmental impacts associated with its work. Furthermore, IPTC pledges to implement and
operate its Environmental Management System to further enhance environmental

performance,
with main objectives to include:




Remain compliant with local and state environmental regulations;



Investigate the reduction of hazardous and toxic chemicals;



Reduce, reuse and recycle waste and packaging;



Improve the efficiency of energy us
age including but not limited to petroleum.


RECOMMENDATION
:



Authorize the President/CEO to adopt the attached Environmental Policy.





Trevor Ocock









Vice President / Chief Operating Officer


Attachment

IPTC Agenda











10
-
25
-
12











Item No. A



5




TO:


Board of Directors


FROM:

Michael A. Terry, President/CEO




SUBJECT
:


DESIGNATION OF IPTC CONTROLLER




The Board of Directors hereby approves Andrew Jackson as the designated Controller for the
Indianapolis Public Transportation
Corporation effective immediately.









Michael A. Terry

President/CEO


IPTC FINANCE NARRATIVE SEPTEMBER 2012











IPTC Agenda

Item No. I


1











To:


Chair and Board of
Directors


From:


Andy Jackson, Vice President Finance/Controller


FINANCIAL REPORT

September 2012


Notes to the Comparative Statement of Activities


General Fund

For the Nine Months Ended September 30, 2012


REVENUE


Passenger Service Revenue

Passenger service revenue continues to be strong. Revenue exceeded
budget expectations by 12% in the reporting period and 15% year to
date; consistent with increased ridership.



PMTF

Revenue for the Public Mass Transportation Fund is recorded based on
the actual award. The annual award for 2012 is $10,573,121 and on
budget.



Property & Excise Tax

IPTC received the first six months distribution for property tax in June.
YTD Actual compared to YTD Budget is $805,151 favorable (6%). This
represents 52% of budget. The larger distribution is the result of
individuals paying a full year property tax as

well as delinquent
payments from past collection periods. The “Circuit Breaker” reduction
for 2012 was budgeted at $3,000,000 but will be closer to $2,600,000
which should result in a positive increase in property tax of $400,000.
The budget projection f
or the end of the year remains on target to collect
102% of budgeted amount.



FTA Assistance

Federal assistance consists of proceeds from grants that partially
reimburse IPTC for expenditures for preventive maintenance, para
-
transit
services and acti
vities to promote public transit. This revenue category
also accounts for CMAQ, JARC and New Freedom grants for several
transit projects; several are pass
-
through grants to sub recipients. An
adjustment was made from last reporting period due to the inco
rrect
assignment of a grant payment. Year to date this category is on target
with the budget projection with a slight favorable variance.



Total Revenue

Revenue for the period is 1% favorable with a positive balance of
$65,178. Year to Date revenue has a

4% favorable balance at
$1,864,176. Most of the monthly and YTD favorable balance is due to
the passenger service revenue up 12% for the month and 15% for the
year.

Item I
-

1

Page 2


EXPENSES


Personal Services

Costs for this category have a favorable

variance for the reporting period
(1%) and year to date (4%) $923,235. The reduction in the expense for
healthcare insurance and controlling overtime continues to impact the
budget in a positive way.



Fuel and Lubricants

This reporting period diesel fue
l expense has a favorable variance of
15%. The expense averaging approach to procuring fuel by quantity and
time is proving successful for 2012. Average fuel costs YTD are below
the budget projection of $3.18/gallon of ultra
-
low sulfur diesel
(delivered)
. YTD fuel and lubricants have a favorable variance of 5%.




Maintenance Materials

There is a 16% unfavorable variance to budget in this reporting period.
However, the need to replace engines and transmissions for an aging
fleet of buses is resulting
in an unfavorable variance YTD for
maintenance materials by 10%; ($297,323) over budget.



Services

Services and Charges category Year to Date has a favorable variance of
8%. This category includes actual expenditures related to the Open Door
para trans
it service contract; training and technical support for
continuous improvements; utilities; and hardware and software
maintenance agreements.



Claims

The unfavorable variance in claims is due to a refunding of the account
for the third party provider

handling tort cases and expenses related to
workers compensation claims. Year to Date claims is exceeding the
budget by $247,421.



Total Expenses

Total expenses for the reporting period has a favorable variance of
$206,821 (5%) and Year To Date is favor
able $1,583,692 (5%).



SUMMARY


For the reporting period ending September, 2012, there is an unfavorable
variance of $(44,962). Year to date there is a favorable variance of
$3,406,081. This variance will continue to decrease over the next few
months du
e to the timing of the property tax distribution and pass
through federal grants (less revenue).




Andy Jackson

Vice President of Finance/CFO/Controller

OPERATIONS DIVISION REPORT AUGUST/SEPTEMBER 2012

10
-
25
-
12

Item No. I



2








TO:


Chair and
Board of Directors


FROM:

Trevor Ocock



VP/Chief Operating Officer



CONSIDERATION

OF

OPERATIONS DIVISION REPORT FOR
AUGUST/SEPTEMBER 2012


I
SSUE
:

A report of IndyGo Operations Division will be
presented at the board meeting.




R
ECOMMENDATION
:

Receive
the report.




Trevor Ocock

VP/Chief Operating Officer


Attachments




Contributing Staff includes:

Juan Battle
, Director of Operations

Victoria Learn
, Director of Maintenance

M
ark Emmons
,
Director of Safety, Training & Security

Mike Birch
, VP of Human
Resources

Paula Haskin,
Director of Flexible and Contracted Services

Karin Gray,
Operations Data Analyst









OPERATIONS DIVISION REPORT

AUGUST/SEPTEMBER 2012



Employee Recognition

Commendations



A salute goes out to the following employees for their
extraordinary customer service:

Star
Dalton, Shawntel McGraw, Frank Hann, Nichelle Green, Marilyn Hughes, Jeffery Howard, Marc
Stewart, Warren Williams, Donna Sullivan, Joe Monaughan, James Denton, Arthurene
Thompkins, Donald Owens, Lloyd Gee, James Whel,
Victor Garrett, Christopher Mihay, Lisa
Bishop, Verna White, Kimberly Snorten, Fred Allen, Donna Sullivan, Scott Wynn, Wardene
Muff, Candice Draper, Honey Mason, Dionna McCaine, Edgar Birdsong, and Donnisha
Johnson.




The Employees of the Month for August
are:

o

Professional Coach Operator Billy Crutcher


Fixed Route, Training and Scheduling
category

o

Vehicle Maintenance employee Jared Durham
-

Maintenance, Procurement and
Finance category



The Employees of the Month for September are:

o

Professional Coach Ope
rator Desmond Miles


Fixed Route, Training and
Scheduling category

o

Facilities Maintenance employee Sam Dolce
-

Maintenance, Procurement and
Finance category




The following operators are commended for receiving Safe Driver awards:



Samuel Garri獯n


P4 ye
ars




䩯hn Davi猠


O8 years



Ronnie Burton


OR years




Sandra Dillard
-
Morton 24 years



Roanne Thame猠


N9 years




Stephen Edmond猠


N4 years



Phillip Boose’


NN years




Ri捨ard Boy獥n


NM years



Nilla Wil獯n


9 years




Tommy Harden


9 years



䩯e Monaughan



T years




Edward White


T years



Mary William猠


4 years




Billy Crut捨er


4 years



Toya Roger猠


4 years




Roger Bobbitt


P years



Alvin Kno


P years




Toure Meadow猠


P years



Dwayne Thoma猠


P years




Horten獩a Smith


P years


Item I



2

Page 2





Claude Crawford


2 years




LaTonya Fryerson


2 years



Bobby Morgan


2 years




Beverlyn Robinson


2 years



Jennifer Journey


1 year




Ashley Roberson


1 year



Rhonda Manual


1 year




James Whel


1 year



Sandrah Wooten


1 year




Scott Wynne


1 year


Flexible & Contracted Services



IndyGo currently operates 74 paratransit vehicles in its Open Door service, which
provides transportation to the disabled community of Marion County. While the
paratransit fleet currently operates well, it is vital that thes
e vehicles are replaced
before problems negatively affect the operation of this service. This type of
vehicle is considered to have reached its useful life at 5yrs/150,000 miles. In
2009, 75% of the fleet was replaced with new vehicles. As a result, 75%
of the
fleet will be beyond its useful life in 2014. The current fleet has an average age of
3.2 years and average lifetime miles of 140,000. IndyGo staff continues to seek
ways to obtain funding to replace this fleet in the coming years.




In 2009, th
e Operations team developed metrics to evaluate the performance of
contractors providing service for the Operations Division. Since the start of the
new Open Door contract in 2009, Flexible Services staff utilizes these metrics to
evaluate the performance

of its contractor, MV Transportation, by providing a
monthly report which measures how well it is performing on these metrics. Open
Door staff also meets with MV to discuss ways to improve performance. This
process has helped the Paratransit department g
reatly in increasing service
efficiencies and helps the contractor know exactly how they are performing and
where improvements need to be made.




In an effort to operate more efficiently and limit inconvenience for other
customers by reducing the number of
customers who fail to cancel their rides in a
timely manner, the late cancellation and no show policy for Open Door customers
has been consistently enforced, reevaluated, and even changed over the past
few years. In 2009 when consistent enforcement of the

cancellation policy
began, there was an average of 40 customers scheduled for suspension of
service each month due to excessive late cancellations of rides, per the policy.
In 2010 that number was reduced by more than one
-
half. In 2011 with utilization





Item I



2

Page 3



of electronic manifests (the schedule of passenger rides for an operator) the
policy changed to require only a 2 hour advance notice to cancel a ride rather
than a prior day notice. This change further reduced the number of
customers
with service suspensions to an average of just 3 customers per month in 2011.
For the current year to date, the average number of individuals facing suspension
of service due to violations of the late cancellation and no show policy is currently

one customer per month.


Fixed Route Services



Staff continues to prepare for the May 2013 American Public Transportation
Association (APTA) Bus & Paratransit conference. As part of the host requirements,
Trevor Ocock, Samantha Cross and Juan Battle
attended planning committee
meetings in Washington D.C. to work with the team of transit agencies that will help
facilitate the conference and Bus Roadeo. Preceding the conference is the
International Bus Roadeo competition. Professional Coach Operators s
how off their
driving skills on an obstacle course and customer service challenge
. The conference
programming includes topics such as policy and planning, operations and
maintenance, public transportation in today’s operating environment, technology,
safe
ty and security, procurement, professional development, and special issues on
accessible transportation. The conference includes over 30 specialized
educational sessions, technical training workshops, interactive presentations,
special events, tours, and

also a bus display and exhibitor showcase featuring the
latest bus and paratransit vehicles, products, and services.




Staff participated in the Marion County Emergency Planning Committee 2012
hazardous materials exercise. This was a tabletop exercise ba
sed on a scenario
involving the release of hazardous materials from a railcar near the University of
Indianapolis campus.




Juan Battle assisted chaperoning 48 students from Arsenal
Technical High School to the
NHRA’s Youth &

Education
Services program presented by the U.S. Army at the
Indianapolis Motor Speedway. As the first and only
program of its kind in the world of motorsports, it continues
to inspire and provide career guidance to thousands of high
school students acro
ss the U.S. The YES program
demonstrates to young men and women the variety of
career opportunities in motorsports, the U.S. Army, and the
automotive industry, including opportunities in the
transportation industry.



Item I



2

Page 4


The central
themes of the YES program are the need for continued education; the
value of job
-
specific training; the relevance of establishing clear, attainable goals;
and awareness of the variety of career options surrounding motorsports.

Vehicle and Facility Maintena
nce



Phase II of the building rehabilitation is on schedule. The Health Clinic has
moved back to their permanent location. The Radio Room which had been
relocated offsite during the HVAC upgrade has been moved back to the IndyGo
facility on Washington Street.

The I.T. Department worked closely with the
Facility Manager to maintain dispatching operations during the staggered move
so that no down time of this function occurred.




September 2012 is off to a great start for temperature control onboard fixed rout
e
buses. Already, two days have had temperatures below 40 degrees, which is
thirteen degrees below the average temperature for September. IndyGo's
Vehicle Maintenance Department has started its pre
-
season heat checks earlier
than anticipated due to the m
ild September days and cool mornings. The table
below provides a count of days where temperatures reached certain thresholds.



August

2010


2011


2012

September
2010


2011


2012





90+ 16 12 8 90+ 5 3

0




100+


0 0 0 100+ 0
1 0


40
-

0 0 2




When comparing the weather trends from the past, it is clear that temperatures
play a large role in the costs to maintain onboard air conditioning. In September
of 2010, there were five days where temperatures
exceeded 90 degrees, with
labor and material costs reaching almost $13,000 as compared to our current
September with zero 90 degree days and just $2,400 in labor and material costs.
Further information regarding the work to maintain air conditioning onboa
rd fixed
route buses is provided below.



August

2010

2011

2012

Number of Orders

194

62

84

# Days WO Open

308

66

67

Avg Days to Close

1.6

1.1

0.8

Act Lab Hrs

441

237

232

Act Mat Cost

34,861

20,426

34,604

Total Costs

60,193

27,544

47,128

September

2010

2011

2012

Number of Orders

24

13

9

# Days WO Open

128

4

2

Avg Days to Close

5.3

0.3

0.2

Act Lab Hrs

82

20

34

Act Mat Cost

10,530

1,584

1,359

Total Costs

12,997

2,176

2,371

Item I



2

Page 5





During the month of September, the Vehicle Maintenance Department starts planning
pre
-
season heat checks and winterization projects for fixed route vehicles, such as air
dryer cartridge replacement. Though it can be difficult to predict when to begin thes
e
seasonal projects in time for the anticipated weather change, it is a vital function in order
to provide our passengers and operators with as much comfort as possible throughout
the summer and winter months.




Maintenance staff has worked very hard at p
ainting and branding the first half of
the used buses purchased from COTA. The custom electrical harnesses needed
for the CAD/AVL system started arriving the first week of October. Maintenance
has also been addressing the winterization process with these
coaches, such as
testing and replacing the batteries, checking air dryers, brakes and other
mechanical components that receive high use during cold months. Maintenance
is working closely with the IT department on the arrival of the remaining
harnesses and

also transferring the destination signs from the buses IndyGo is
disposing of for use on these buses.




Monthly preventative maintenance data is critical in our strategy for cost
reduction on parts and labor..The table below shows the oil sample test
results
for 106 vehicles done as part of the preventive maintenance program. Of these,
samples, 10 vehicles showed an abnormal or critical state (severity of 3 or 4 on a
0
-
4 scale). The component failure on these vehicles was identified and repaired,
and o
il samples were then retested.




















September

PM
Task's








106

Oil Analysis

Sev 0

Sev 1

Sev 2

Sev 3

Sev 4




Normal

Normal

Abnormal

Abnormal

Critical




47

43

16

4

6

Item I



2

Page 6




Below is a count of engine and transmission
replacements for August 2012 and
August 2011.


September 2011 September 2012


Engines



1




0

Transmissions


2




2





The Bus Restoration Project for the 2003 model year units is almost complete. Below is
the

chart of progress through September. One unit remains to be sent out for
restoration. This project is on time and under budget.








Completed

Offsite

Remaining

24 Units

18

5

1












September is the start of the Diesel Technician program at Arsenal Tech High School.
Trevor Ocock and Vicki Learn are advisors of this school program.




Maintenance has been working with Business Development on identifying and
prioritizing the downtown b
us shelters selected for restoration and painting. Currently,
the two large shelters at the Ohio/Penn/Bank One stops were selected to be restored
first. See pictures below.



A shelter being prepared for restoration at Ohio/Illinois. A newly restored shelter at Ohio/Pennsylvania


Item I



2

Page 7





On
-
going Campaigns / Projects & Seasonal issues:




Year 2003 buses restoration project



Phase II construction project



Used CO
TA buses
-

Intake process, branding & stocked parts additions



Pre
-
Season Heat checks on buses



Winterization



New MV
-
1 paratransit vehicle Intake process



Bus Shelter Restoration



Safety, Security and Operations Training
. .



Trevor Ocock, Mark Emmons and
Traci Davidson met with representatives from one of
IPTC’s insurance carriers and another company that provided a comprehensive review
of all IPTC insurance policies. Staff is preparing a scope of work seeking professional
services of a
n

insurance expert
to assist with setting appropriate coverage amounts and
develop strategies to group policies in the most efficient manner.



Simplex Grinnell preformed the yearly inspection on all of the building emergency lights
and signs. They also performed the yearl
y inspection on all of the fire extinguishers in
both the building and on all revenue vehicles.



Security Director Mark Emmons and IT Director Brent Humphress participated in a
telephone conference with Safety Vision, the company that provides the onboard

camera system, about the equipment that is being delivered for a new wireless video
recording system. This system will allow the Risk Department to download video
segments that are requested for use in supervising, customer complaint resolution, or
any r
eason instead of having to manually pull a physical tape from the drives located on
the vehicles every night. This can speed up the time it takes to get video to the
requestor and more promptly resolve issues. As well, it may decrease the number of
times
requested video is unable to be viewed due to damage or errors that occur when
physically handling the tape drives.



Mark Emmons and Transportation Manager Dwight Benjamin attended a tabletop
exercise held at the University of Indianapolis. The exercise
was a “no
-
fault discussion”
about how participating parties would handle a railroad tanker car's hazardous material
spill near the university. Many groups participated and the event went well with lessons
were learned by everyone. Public transportation i
s an integral part of homeland security.
The Central Indiana region realizes the benefit IndyGo provides as a key stakeholder
and first responder.



During the month of September Transit Officers made 2,125 contacts with operators,
2,525 passenger contacts
at transfer points (boarding/alighting the bus), 677 downtown
details (enforcing IndyGo policies at stops or onboard vehicles), 61 ride checks (officers
travel onboard for a portion of service), and 18 arrests. Of the 18 arrests, 16 of the
arrests were fo
r issues such as public intoxication, theft, assaults, wanted on warrant,
disorderly conduct, resisting law enforcement, and criminal trespass. They also helped
on four occasions with someone needing medical assistance.

Item I



2

Page 8



Transit officer
s are issuing trespass warnings to individuals who repeatedly cause
disruptions to service. Transit Officers have been working with two schools to address
issues caused by large groups of students after being released from school at the end of
the day.
The high visibility of transit police officers has significantly reduced the number
of incidents with children at bus stops and on board buses

.

September IndyGo Weekly Security Performance Data







Staff met with American Rope and Sling and Fall
Protection Systems to get a quote
to place ridged life line structures in the garage. This is a form of fall protection that
will be used when an employee must climb on top of a coach to complete work.



Safe Metrics, IndyGo’s environmental management
service contractor, meets each
month with staff from the Safety, Maintenance, and Compliance departments to
focus on the corporation’s safety initiatives. This meeting was to review the
continuing progress of goals that IndyGo is working towards be compli
ant with the
new sustainably policy that will be presented at the Board meeting.


Item I



2

Page 9




The IndyGo Fixed Route Operator class #1202 trainees completed the “subbing”
phase of training in late September. This process of the training involves th
e trainee
working with a full time coach operator, where the trainee will perform all aspects of
operating a bus in revenue service. The full time operator evaluates the trainee and
assists when needed. As part of this process, IndyGo Master Instructors
conduct
random ride checks to evaluate performance and recognize and resolve issues
before transferring students to the Transportation Department in early October.



Training staff completed four retraining sessions for operators with preventable
accidents
. This process involves reviewing the employees’ accident history, relevant
videos and reports. Training staff then identifies methods to help prevent similar
accidents or incidents from occurring.



Training staff worked with two operators that have ret
urned to work after extended
leave. This training reviewed any changes in policy and procedures while the
employee was away from work.



Procurement

The following Procurement highlights occurred in the last month:



Procurement staff exercised “option
years” on two (2) Contracts:

o

Legal Services (7 firms renewed)

o

Snow Removal


The following solicitations were released:

o

Architectural & Engineering Design Services for the Downtown Transit Center
(DTC)

o

Purchasing of Passenger Bus Shelters




On September 25
th
, Michael Terry, Trevor Ocock, Jill Russell and Traci Davidson
attended the Federal Transit Administration’s “Opening DOORs” workshop
program. The program provided education and training sessions for DBEs/SBEs,
State DOTs, Transit Agencies and Prime Con
tractors; an Interactive Small
Business Coaching Session; and other activities to connect businesses and
public agencies.





Item I



2

Page 10






On September 26
th
, the Procurement Department held a D/M/W/VBE outreach
event. This event was advertised

in four local publications and on the IndyGo
website. During this meeting Procurement staff talked about upcoming
procurements that will possibly have a D/M/W/VBE goal(s), explained how
companies can register as a vendor on the IndyGo website, and allowed

prime
contractors and subcontractors to network. There were 36 participants
representing 29 firms in attendance for this outreach event.



Information Technology




IndyGo’s IT, Procurement and Maintenance teams are working with AddOns, Inc.
on a monthly
basis to modify Ellipse system settings, implement new processes
and features and troubleshoot system issues.




Trapeze CAD/AVL wiring harnesses

for the used COTA buses have arrived.


IT
is working diligently with ERS and Maintenance to get the CAD/AVL equipment
removed from IndyGo’s old buses and transferred to the used buses purchased
from COTA.



IT worked with each business division to verify ne
eds for the new Avaya phone
system upgrade.


IT coordinated the system installation and configuration with
the vendor during September, and the new system went live October 3, 2012.




On September 26, 2012, IT coordinated and successfully moved IndyGo’s
dis
patch center from the Perry site back to IndyGo’s main office with no
disruption in service.






IT continues to support facilities with office moves and relocations as a result of
the Phase 2 HVAC project.


In September, IT helped Facilities relocate the
A
dmin, HR, Finance and IT departments to temporary locations.


Recent moves
include the I
-
Fit Wellness Clinic and Open Door Assessments.




The IT Department will be upgrading IndyGo’s paratransit scheduling software
“PASS” in the near future.


The Trapeze PA
SS software upgrade contract is
being routed internally for signatures.


IT has been working with Trapeze on
hardware requirements for this upgrade, and IT will be working closely with
Trapeze and IndyGo’s paratransit department to identify a timeline for
the
upgrade.




Item I



2

Page 11






Staff from IT and Scheduling departments attended a Giro Hastus User Group
conference, hosted in Los Angeles, CA, in September.


This conference allowed
IndyGo to get current information on the latest software updates
for Hastus and
other Giro products.


IndyGo uses Hastus for its fixed route scheduling software.




IT Staff responded to 70 work orders in September 2012.



Service Delivery Performance


Preventable Accidents



For Fixed Route, there were 12 preventable
accidents in August, which is down four
from July and down four from August 2011. There were 14 preventable accidents in
September, which is up two from August and up three from September 2011




In Flexible Services, there were four preventable accidents in August, which is
unchanged from July and up two from August 2011.


There were five preventable
accidents in September, which is up one from August and up three from September
2011.





Complain
ts



The number of complaints in Fixed Route increased to 311 complaints in August (or
34 per 100,000 passenger boardings).


This is down one per 100,000 boardings from
July because ridership increased. The number of complaints then decreased to 310
complai
nts in September (or an increase of three to 37 per 100,000 passenger
boardings).


This is the lowest customer complaints have been in Open Door since
July 2009.




The number of complaints in Flexible Services increased to 64 complaints in August
(or 3 per
1,000 passenger boardings).


The complaints per 1,000 passenger
boardings is up one from July. The number of complaints in Flexible Services
decreased to 33 complaints in September (or 2 per 1,000 passenger boardings).


The
complaints per 1,000 passenger
boardings is down one from August.




On
-
Time Performance



On
-
time performance for both August and September is 70% for Fixed Route service,
as measured by CAD/AVL data based on over 250,000 time point crossings.


Flexible
Services on
-
time performance for b
oth August and September was

97%.



Item I



2

Page 12





A Flexible Services bus is considered on time when the customer is picked up
within their 30
-
minute “window”. There were no service denials, and the
department continues to provide service above the
legal requirement.




As it has for the past two years that IndyGo has utilized CAD/AVL data for
reporting ontime performance of its fixed route buses, the ontime performance
during the late summer months has dipped to around 70%. This dip in ontime
performa
nce mirrors an increase in ridership over the same period. As ridership
increases, ontime performance declines. This is due in part to the buses making
more stops for passengers and also making longer stops to board more
passengers. Judging by past perform
ance, one would expect that ridership will
decline and ontime performance will increase in coming months.






BUSINESS DEVELOPMENT REPORT AUGUST/SEPTEMBER 2012

10
-
25
-
12

Item No. I


3








TO:


Chair and Board of Directors


FROM:


Samantha Cross



VP
of Business Development



CONSIDERATION

OF

BUSINESS DEVELOPMENT REPORT AUGUST/SEPTEMBER 2012


I
SSUE
:

A report of IndyGo Business Development will be presented at the board meeting.




R
ECOMMENDATION
:

Receive the report.




Samantha Cross

Vice President of
Business Development



Attachments





Contributing Staff includes:

Annette Darrow
, Planning & Scheduling Manager

Bryan Luellen
, Marketing Manager

Roscoe Brown,
Director Coordinated Transportation Programs








Lauren Albert
, Marketing Specialist








BUSINESS DEVELOPMENT

REPORT

AUGUST/SEPTEMBER 2012


August Ridership

Current Month

IndyGo

Year to Date

Aug
-
11

Aug
-
12


% Change

Fixed Route Ridership

2011

2012


% Change

19,298

23,476

21.6%


2 E. 34th St.

141,987

167,425

17.9%

33,846

33,680

-
0.5%


3 Michigan St.

227,221

241,086

6.1%

23,091

27,153

17.6%


4 Fort Harrison

151,194

177,268

17.2%

38,569

39,295

1.9%


5 E. 25th/N.Harding

266,388

281,446

5.7%

114,343

122,610

7.2%


8 Washington St.

816,998

904,949

10.8%

98,353

105,247

7.0%


10 10th St.

682,725

775,284

13.6%

6,512

7,370

13.2%


11 E. 16th St.

44,113

54,278

23.0%

4,773

4,704

-
1.4%


12 Minnesota

35,130

33,176

-
5.6%

3,271

2,975

-
9.0%


13 Raymond

23,368

24,667

5.6%

9,210

9,519

3.4%


14 Prospect

65,412

69,695

6.5%

25,647

26,329

2.7%


15 Riverside

178,173

185,378

4.0%

12,990

14,500

11.6%


16 Beech Grove

89,498

106,049

18.5%

30,262

31,117

2.8%


17 College

220,069

234,021

6.3%

19,360

21,119

9.1%


18 Nora

143,326

149,256

4.1%

32,506

32,686

0.6%


19 Castleton

222,850

243,452

9.2%

16,752

16,481

-
1.6%


21 East 21st St.

116,324

122,097

5.0%

10,392

11,606

11.7%


22 Shelby

68,189

82,527

21.0%

10,045

10,827

7.8%


24 Mars Hill

74,581

84,651

13.5%

18,472

19,991

8.2%


25 W. 16th St.

128,592

144,937

12.7%

17,233

18,206

5.6%


26 Keystone

112,515

130,026

15.6%

21,667

22,207

2.5%


28 St. Vincent

144,087

160,605

11.5%

10,366

11,695

12.8%


30 30th St.

68,529

79,174

15.5%

26,651

30,036

12.7%


31 Greenwood

190,809

224,860

17.8%

26,233

26,319

0.3%


34 Michigan Rd.

178,558

195,549

9.5%

46,983

53,346

13.5%


37 Park 100

320,477

351,189

9.6%

43,124

47,180

9.4%


38 Lafayette Square

302,595

337,514

11.5%

120,462

127,557

5.9%


39 E. 38th St.

801,390

885,990

10.6%

11,676

8,855

-
24.2%


50 Red Line

85,139

67,531

-
20.7%

4,327

4,880

12.8%


55 English

29,967

34,632

15.6%

7,659

10,560

37.9%


87 Eastside Circulator

48,363

71,780

48.4%

354

810

128.8%


Others

6,690

6,972

4.2%

864,427

922,336

6.7%

Total

5,985,257

6,627,464

10.7%




Item I



3

Page 2



Green Line
Ridership


4,219

4,952

17.4%

205 Airport Express

29,140

33,123

13.7%



S
-
Pass Ridership

45,726

43,808

-
4.2%

31 Day S
-
Pass

286,632

363,627

26.9%


Flexible Services Ridership


14,425

15,881

10.1%

Open Door Riders on Fixed Route

93,455

109,352

17.0%

23,254

23,528

1.2%

Open Door

165,620

180,172

8.8%

588

566

-
3.7%

Open Door Taxi Vouchers

4,291

4,469

4.1%

6

0

-
100.0%

Late Night Flex Taxi Vouchers

20

0

-
100.0%


September Ridership

Current Month

IndyGo

Year to Date

Sep
-
11

Sep
-
12


% Change

Fixed Route
Ridership

2011

2012


% Change

18,963

21,398

12.8%


2 E. 34th St.

160,950

188,823

17.3%

33,767

31,075

-
8.0%


3 Michigan St.

260,988

272,161

4.3%

22,795

23,136

1.5%


4 Fort Harrison

173,989

200,404

15.2%

36,326

36,481

0.4%


5 E. 25th/N.Harding

302,714

317,927

5.0%

107,775

112,455

4.3%


8 Washington St.

924,773

1,017,404

10.0%

91,371

93,581

2.4%


10 10th St.

774,096

868,865

12.2%

6,155

6,146

-
0.1%


11 E. 16th St.

50,268

60,424

20.2%

4,620

4,440

-
3.9%


12 Minnesota

39,750

37,616

-
5.4%

3,104

3,049

-
1.8%


13 Raymond

26,472

27,716

4.7%

9,145

8,855

-
3.2%


14 Prospect

74,557

78,550

5.4%

23,834

23,235

-
2.5%


15 Riverside

202,007

208,613

3.3%

11,940

12,678

6.2%


16 Beech Grove

101,438

118,727

17.0%

28,518

28,502

-
0.1%


17 College

248,587

262,523

5.6%

19,343

18,218

-
5.8%


18 Nora

162,669

167,474

3.0%

30,371

31,461

3.6%


19 Castleton

253,221

274,913

8.6%

16,844

16,215

-
3.7%


21 East 21st St.

133,168

138,312

3.9%

9,808

10,126

3.2%


22 Shelby

77,997

92,653

18.8%

9,374

10,006

6.7%


24 Mars Hill

83,955

94,657

12.7%

16,827

17,926

6.5%


25 W. 16th St.

145,419

162,863

12.0%

15,833

16,405

3.6%


26 Keystone

128,348

146,431

14.1%

Item I



3

Page 3


21,125

21,280

0.7%


28 St. Vincent

165,212

181,885

10.1%

10,117

10,618

5.0%


30 30th St.

78,646

89,792

14.2%

26,223

27,705

5.7%


31 Greenwood

217,032

252,565

16.4%

24,263

22,122

-
8.8%


34 Michigan Rd.

202,821

217,671

7.3%

44,420

46,150

3.9%


37 Park 100

364,897

397,339

8.9%

41,170

44,776

8.8%


38 Lafayette Square

343,765

382,290

11.2%

110,643

112,239

1.4%


39 E. 38th St.

912,033

998,229

9.5%

12,610

8,456

-
32.9%


50 Red Line

97,749

75,987

-
22.3%

3,840

3,840

0.0%


55 English

33,807

38,472

13.8%

7,532

9,108

20.9%


87 Eastside Circulator

55,895

80,888

44.7%

89

868

875.3%


Others

6,779

7,840

15.7%

818,745

832,550

1.7%

Total

6,804,002

7,460,014

9.6%


Green Line Ridership (service ended September 16, 2012)


3,865

1,651

-
57.3%

205 Airport Express

33,005

34,774

5.4%


S
-
Pass Ridership

71,728

52,473

-
26.8%

31 Day
S
-
Pass

358,360

416,100

16.1%


Flexible Services Ridership

14,365

14,539

1.2%

Open Door Riders on Fixed Route

107,820

123,891

14.9%

21,803

20,768

-
4.7%

Open Door

187,423

200,940

7.2%

478

524

9.6%

Open Door Taxi Vouchers

4,769

4,993

4.7%

5

4

-
20.0%

Late

Night Flex Taxi Vouchers

25

15

-
40.0%


Ridership at a glance


Fixed Route


MONTH

09 Rides

% from
08

10
Rides

% from
09

11
Rides

% from
10

12
Rides

% from
11

JANUARY

605,922

-
15.80%

627,670

5.90%

678,216

8.10%

807,671

19.10%

FEBRUARY

608,624

-
11.90%

632,450

4.80%

627,036

1.00%

847,309

35.10%

MARCH

676,406

-
9.80%

755,547

7.20%

777,571

4.90%

842,484

19.90%

APRIL

700,942

-
14.10%

733,509

4.60%

747,865

3.80%

796,128

6.50%

MAY

678,944

-
20.40%

682,210

5.30%

762,415

13.60%

828,009

8.60%

JUNE

702,180

-
19.80%

707,413

4.50%

789,217

13.60%

805,445

2.10%

JULY

705,887

-
18.70%

706,977

3.80%

738,510

6.00%

778,082

5.40%

AUGUST

718,009

-
19.30%

757,195

4.10%

864,427

16.30%

922,336

6.70%

SEPTEMBER

733,025

-
17.10%

754,641

3.90%

818,745

8.70%

832,550

1.70%

Item

I



3

Page 4


Flexible Services


Month
-

2012

OD
rides

% from
10

OD on
FR

OD V
Used

LN V
used

JANUARY

21,924

4.20%

14,154

592

6

FEBRUARY

22,637

23.70%

12,226

536

0

MARCH

23,454

-
2.00%

13,502

590

na

APRIL

22,442

0.70%

13,443

549

5

MAY

23,083

7.10%

14,529

571

0

JUNE

21,825

-
0.30%

13,352

627

0

JULY

21,279

4.60%

12,265

538

0

AUGUST

23,528

1.20%

15,881

566

0

SEPTEMBER

21,803

na

14,539

524

4


Marketing (stats, outreach, media relations, advertising)


Social Media Stats

Twitter: 1.1% increase

August
16
-

955 Followers







October 9
-

1,032








Item I



3

Page 5



Facebook: 1.4% increase

August 16
-

1,665 Likes






October 9
-

2,271



September E
-
newsletter Stats

Mailed: 6532

Received: 6362

Opens: 758




Other Statistics

Web Site


www.IndyGo.net


Month

2004

2005

2006

2007

2008

2009

2010

2011

2012

January

na

10,009

13,097

15,988

22,521

26,508

30,405

44,813

85,671

February

na

8707

12,511

14,972

21,116

23,523

30,962

43,138

75,164

March

na

10,519

15,527

16,344

26,998

26,733

33,833

40,864

43,720

Apri l

na

11,741

14,043

16,569

25,673

25,208

31,945

39,207

41,632

May

na

13,211

19,036

26,089

38,232

26,190

35,473

43,303

45,197

June

3427

13,549

19,067

20,318

33,861

27,072

33,119

43,960

45,217

Jul y

12,030

12,060

18,167

20,981

34,603

27,600

34,799

43,032

44,805

August

12,165

16,019

22,443

20,510

32,425

30,277

41,282

48,959

51,882

Sept

9650

15,174

16,554

18,864

29,061

27,459

37,943

43,206

48,292





Item I



3

Page 6



Call Center

Month
-

12

# of
Calls

# Calls Answered

Answer %

January

52,879

49,218

93.08%

February

50,871

46,878

92.15%

March

47,457

44,618

94.02%

Apri l

44,469

42,725

96.08%

May

48,761

45,877

94.09%

June

46,998

43,588

92.74%

Jul y

45,475

42,902

94.34%

August

53,312

49,479

92.81%

September

43,120

39,001

90.45%



Customer Comments


Month

2006

2007

2008

2009

2010

2011

2012

January

268

374

410

279

282

338

551

February

250

252

434

306

453

342

448

March

324

372

419

282

458

465

495

Apri l

263

276

304

326

334

600

454

May

203

266

308

360

490

494

488

June

295

302

360

443

326

570

439

Jul y

273

392

423

376

344

533

448

August

385

439

323

491

516

622

462

September

338

324

623

363

445

614

451




Press Releases



August 22


IndyGo Green Line Downtown/Airport Express Makes Final
Trips



September 13


Foundation for Indy’s Transit Future



September 13


IndyGo and Jazz Fest: Pitch Perfect Partnership



October 2


IndyGo announces Slight Service Changes Effective October 14



October 8


IndyGo announces Slight Service Changes Effective
October 14





Item I



3

Page 7


Media Coverage


Date

Publication

Title

Tone

Notes

AUGUST

8.14.12

Urban Indy

Complete Streets
policy passes City
Council

Positive

Tells that City
-
County passed the
Complete Streets proposal 28
-
0 and
highlights pieces of
the Complete
Streets proposal. Although is
skeptical about whether the section
about exceptions will allow
developers to conform to the
absolute minimum to get by on
specific projects.

8.15.12

IBJ

Council approves
'Complete
Streets' proposal

Positive

Note
s that City
-
County Council
passed Complete Streets proposal
unanimously. Also outlines what the
proposal is designed to do.

8.15.12

Nuvo

Thumbs up: Get
connected

Positive

Notes that local transportation
advocates have plenty to celebrate
this week
-

city
-
county council
approved Complete Streets
ordinance and Indy Connect Day at
the Fair. Mentions IndyGo as part of
Indy Connect partnership.

8.15.12

Indy Star

IndyGo budget
includes
increased bus
service

Neutral

Outlines public budget hearing (time,
location, 8.3M increase)

8.16.12

Indy Star

May the transit
force be with us

Negative
and
Positive

With a lot of events happening in
downtown, traffic congestion and
parking become huge issues and
highlight's Indy's mass transit issues.
Says IndyGo is one of the most
underfunded and least functional bus
systems in the nation. But also
encourages investm
ent in transit and
hopes transit is finally moving
forward with it being an election year
and transit advocates now being
better organized.

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8.16.12

Nuvo

Just because I'm
standing on the
corner…

Negative
and
Positive

Girl, in Transit
series
-

Author writes
about how she was solicited by man
driving by as she stood at bus stop.
Goes on to praise city
-
county council
for passing Complete Streets
Ordinance stating that it means
someday she'll "have a more obvious
bus stop to stand beneath.
" Also tells
readers to stop by Indy Connect Day
at the Fair.

8.17.12

Fox59.com

Indy Connect Day
the Indiana State
Fair

Neutral

Just states Friday is Indy Connect Day
at the Fair.

8.17.12

Naptown
Buzz

2012 Indiana
State Fair Day
#15

Neutral

Highlights
events on Indy Connect
Day at the Fair

8.22.12

WISHTV.com

IndyGo
downtown,
airport service to
end

Neutral

Tells that the Green Line is ending
and that we are encouraging Route
8. It also gives information about
Route 8's frequency, cost and
boarding locat
ion.

8.22.12

IBJ

IndyGo airport
express route
ending

Neutral

Announces that the Green Line is
ending (cites incorrect date
-

Aug. 25)
due to an exhausted federal grant.
Says we recommend Route 8.

8.22.12

Indy Star

IndyGo express
bus to airport
victim of
funding
cut

Positive
and
Negative

Outlines why Green Line is ending,
talks about Route 8 but makes note it
is less comfortable and a longer trip.
Quotes Ehren Bingaman from CIRTA
on Indy Connect plan but doesn't
mention it by name and Bryan
Luellen who say
s Green Line was a
demonstration project. Also
mentions several other cities ways of
handling downtown to airport
transit.





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8.22.12

Topix

Express bus to
airport victim of
funding cut;
IndyGo says cost
high while
ridership low

Positive
and
Negative

Rerun of Indy Star article " IndyGo
express bus to airport victim of
funding cut"

8.22.12

WTHR.com

IndyGo
discontinues
Green Line
service between
airport,
downtown

Neutral

States that the Green Line is ending
and that IndyGo
encourages people
to use Route 8. It gives Internal News
Release info about the Green Line
and info about Route 8's frequency,
cost, boarding location and the loop.

8.22.12

Fox59.com

IndyGo airport
express route to
end as federal
grant runs out

Neutral

Sa
ys the Green Line will end on Sept.
16 and to use Route 8. Gives
information on Route 8 cost,
frequency and length.

8.22.12

Inside
Indiana
Business

IndyGo to End
Airport
-
Downtown Line

Neutral

Ran the IndyGo News Release

8.22.12

Indy Star

Erika D. Smith:
Mass transit
backers need
momentum on
their side

Positive

Talks about how Indy Connect plan
has trouble gaining momentum and
says the first meaningful battle over
transit in Indiana will be waged over
the IndyGo budget plan that asks for
a tax increase. Sa
ys that if our budget
passes that maybe advocates will
have enough momentum to convince
the General Assembly to allow
residents to vote on the Indy
Connect Plan.

8.22.12

Advance
Indiana

IndyGo Ends
Express Bus
Service to Airport

Negative

Outlines why the

Green Line is
ending and Indy Connect plan (but
not by name). Asks why CIB didn't
step up to the plate and cover cost.
Also claims voters won't approve an
income tax to pay for mass transit
and that $1.3B won't begin to cover
the costs, it would just be a

down
payment.



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8.23.12

Metro
Magazine

IndyGo ends
costly airport
express service

Positive
and
Negative

Rerun of Indy Star article "IndyGo
express bus to airport victim of
funding cut"
-

adds IndyGo has been
paying 700,000 a year for

the past
two years to keep it going

8.23.12

Indy Star

Indianapolis
Mayor Greg
Ballard Oks
domestic partner
benefits

Positive

Mentions that Mayor Ballard signed
the Complete Streets ordinance
along with 32 other ordinances. Tells
what the ordinance does
and that it
helps the city move forward.

8.23.12

Indy Star

Lessons from
Green Line's
failures

Negative

Says that lack of communication and
efficiency were failures of the green
line. The Green Line should have
been advertised more and the
benefits of regi
onal transit message
should be tailored to different
audiences. That taxpayers were
paying the $35 per
-
rider subsidy to
operate the Green Line
-

and that
taxpayers should pay a reasonable
amount (which the Green Line
wasn't) to build and operate transit
li
nes.

8.24.12

Nuvo

Riding the bus:
Not what you'd
expect

Positive

Girl, in Transit Series
-

She talks
about how she was surprised to see a
bunch of white males in suits on trip
to Broad Ripple as it's not the
expected. She talked with several
and found that they were choosing
transit to save money.

8.27.12

Indy Star

IndyGo board
OK's budget
increase; library
budget vote set

Positive

Tells that IndyGo Board adopted the
$65,2 million operating budget for
2013. Also outlined budget
-

increase
in frequency, added hours and a new
route. Mentions Indy Connect plan
-

althoug
h not by name and transit
center. Notes that Council President
Maggie Lewis is receptive to budget
increase.


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8.27.12

Fox59.com

IndyGo buys
secondhand
buses to replace
old ones

Negative

Outlines our purchase of used buses
from
Columbus
-

and says it saved us
hundreds of thousands of dollars.
Quotes Mike Terry saying the buses
are reliable but were not operating a
sustainable business model relying
on earmarks, special grants,
appropriations and special grants to
fund our capital

needs
-

we need
local funding. Also quotes a rider
who says our buses break down and
half the signs don't work.

8.27.12

Indianapolis
Star

Light rail would
require even
more subsidies

Negative

Writes that the $7 Green Line fare
was dwarfed by $35 taxpayer

subsidy, and asks if anyone believes a
light rail system would be any less of
an economic disaster

8.28.12

Topix

Budget votes set
today for IndyGo,
Indianapolis
Public Library

Positive

Rerun of Indy Start article "IndyGo
board OK's budget increase;
library
budget vote set

8.28.12

Indianapolis
Star

Raising doubts
about mass
transit concept

Negative

Focuses on the Green Line subsidy
and uses that to raise doubts about
Indy Connect Plan (not mentioned by
name). Says Indy does not have the
population de
nsity or interest to
support such a huge investment.

8.28.12

Indianapolis
Star

Library, IndyGo
budgets adopted

Positive

Tells that IndyGo Board adopted the
2013 budget and Indianapolis Public
Library adopted their 2013 budget.
Outlines what the extra
money for
IndyGo will do and states the Council
President Maggie Lewis has said she's
receptive to the idea.







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SEPTEMBER

9.4.12

Indy Star

Indy Connect
plan powered by
you

Positive

Article written by Ehren Bingaman,
Mike Terry and

Anna Tyszkiewicz
thanking Erika Smith's article on the
need and benefits of the Indy
Connect plan. This article outlines
the plan and its timeline, costs and
benefits. Emphasizes that the plan
was designed by the Indianapolis
community.

9.6.12

Indy Star

New bus line will
connect
Plainfield,
Downtown
Indianapolis

Positive

Outlines New Plainfield Connector
service to begin on Oct. 1. Will
connect people to jobs in the
Industrial Parks. Also mentions
Express Bus to Carmel and Fishers.

9.6.12

Nuvo

The High
Cost of
Driving

Positive

Girl, in Transit Series
-

She calculates
the costs she incurred and time spent
parking/walking/being early to class
and work in one week of driving a car
vs. riding the bus and riding the bus
was the much better alternative

9.7.12

WISHTV.com

CIRTA Launches
New Plainfield
Route

Positive

Talks about Plainfield Connector
service: costs, pick
-
up/drop
-
off
location, route, how it's good for
employment

9.7.12

6 News at 6
p.m.

Broadcast

Positive

Mentions Plainfield Connector as a
shuttle
service from West side of
Indy to work sites. Tells it's a $1 with
IndyGo pass, more without one.

9.10.12

Indianapolis
Business
Journal

Subsidizing
Commuters

Positive

Article outlines driving alternatives
and the tax breaks that you can
receive. One aspec
t of the article is
transit and outlines the savings of a
hotel employee who rides IndyGo's
Route 18 to and from work. Her
employer allows employees to
purchase monthly passes with a tax
-
free payroll deduction of $40 and she
saves an estimated $339 a year.


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9.11.12

WISHTV.com

Best Eco
Transportation

Positive

Outlines 5 easy ways to live greener
-

Commuter Connect is one of the five
and it outlines the service

9.12.12

Nuvo

IndyGo's
proposed budget
open for public
comment

Positive

Talks

about IndyGo Budget process
and encourages people to voice their
opinion in favor of the budget
increase at the City
-
County Council
meets in the next month.

9.13.12

Inside
Indiana
Business

IndyGo Plans
Improvements

Positive

They ran the "Foundation for I
ndy's
Transit Future" News Release

9.13.12

Indy Star

IndyGo Ridership
Peaks in August,
Budget Looks to
Add More Routes

Positive

Wrote August was IndyGo's busiest
month ever (922,000) riders and that
in Feb. usage was up 30% from
previous year. Also noted
that we are
requesting budget increase to make
routes more frequent, add weekend
service and new cross
-
town service.

9.13.12

Noodls

IndyGo and Indy
Jazz Fest: Pitch
Perfect
Partnership

Positive

Ran the IndyGo News Release

9.13.12

Danville
Republican

Shuttle Service to
Plainfield

Neutral

Outlines Plainfield Connector: Price,
route, funding, start date

9.16.12

Indy Star

Erika D. Smith:
Let's give IndyGo
the tools it needs
to meet the
growing demand
for bus service

Positive

Author notes how she has been

hearing more people talk about
riding the bus and IndyGo's August
ridership data supports that. Author
also happy IndyGo is asking for larger
budget to reduce barriers to riding
the bus for the non
-
transit
dependent. Also encourages people
to go to City
-
C
ounty Council public
hearing on budget to help