Agents User Manual

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Unitrends Software Corporation

7 Technology Circle, Suite 100

Columbia, SC 29203

Phone:
803
-
454
-
0300




Agents
User Manual

Version 4.
1.1














Copyright



Agents User Manual

v4.1
.1


Page |
2




Copyright


Information in this document is subject to change without notice and does not
represent a commitment on the part of UNITRENDS, Inc. The softwa
re described in
this document is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the license
agreement.


This document is copyright material and may not be copied or d
uplicated in any form.

Copyright © 2009 by Unitrends, Inc.


The following applies to all contracts and subcontracts governed by the Rights in
Technical Data and Computer Software Clause of the United States Department of
Defense Federal Acquisition Regulations Supplement.


RESTRICTED RIGHTS LEGEND: USE, DUPLICATIO
N OR DISCLOSURE BY THE UNITED
STATES GOVERNMENT IS SUBJECT TO RESTRICTIONS AS SET FORTH IN
SUBDIVISION (C)(1)(II) OF THE RIGHTS AND TECHNICAL DATA AND COMPUTER
SOFTWARE CLAUSE AT DFAR 252
-
227
-
7013. UNITRENDS CORPORATION IS THE
CONTRACTOR AND IS LOCATED AT
7 TECHNOLOGY CIRCLE, SUITE 100, COLUMBIA,
SOUTH CAROLINA 29203 USA.


Because of the nature of this material, numerous hardware and software products are
mentioned by name. In most, if not all, cases these product names are claimed as
trademarks by the comp
anies that manufacture the products. It is not our intent to
claim these names or trademarks as our own.


Backup Professional and BareMetal Plus are registered trademarks of Unitrends, Inc.

Air
-
Bag and DOS
-
TAR are trademarks of Cactus International, Inc.


UNIX is a registered trademark of UNIX System Laboratories, Inc.


XENIX, MSDOS, and Windows are registered trademarks of Microsoft Corporation.

X Window System is a trademark of the Massachusetts Institute of Technology.

SCO, Open Desktop and Open Server
are trademarks of The Santa Cruz Operation,
Inc.


Intel® Celeron is a trademark of the Intel Corporation.


OS X is a registered trademark of Apple Computer Corp.


3Ware is a registered trademark of Applied Micro Circuits Corporation.


PowerControls is a re
gistered trademark of Kroll Ontrack, Inc.



Agents User

Manual



Version 4.1
.1

Rev. B


Unitrends, Inc

7 Technology Circle

Suite 100

Columbia, South Carolina 29203 USA

Ph: (803) 454
-
0300

Fax: (843) 454
-
0308

E
-
mail:
support@unitrends.com


Table Of Contents



Agents User Manual

v4.1
.1


Page |
3




Table Of Contents

Copyright

................................
................................
................................
...

2

Table Of Contents

................................
................................
..................

3

Introduction

................................
................................
.............................

9

Appliance Agents User Manual

................................
................................
..........................

9

Contacting Unitrends Support

................................
................................
...........................

9

Microsoft Windows Appliance Agent Software

......................

11

Introduction

................................
................................
................................
............................

11

Microsoft Windows Appliance Agent Troubl
eshooting

................................
..........

139

Appliance Agent Installer for Microsoft Windows

................

13

Getting Started

................................
................................
................................
......................

14

Maintenance Mode

................................
................................
................................
...............

17

Installing Appliance Agent Software on Microsoft Vista

...

18

Appliance Agent
Upgrade for Microsoft Windows

................

19

Upgrading from 3.1 or above

................................
................................
..........................

19

Upgrading from version 3.0.1 and earlier

................................
................................
...

19

Command
-
Line Options

................................
................................
................................
......

20

Command
-
Line Examples

................................
................................
................................
..

21

Upgrading from the Command Line

................................
................................
..............

22

Software Deployment using Group Policy

................................
................................
...

22

Removing Appliance Agent Software

................................
................................
............

25

Microsoft Windows Appliance Agent Interface

......................

26

Overview of Events

................................
................................
................................
..............

26

Introduction

................................
................................
................................
............................

27

Preferences

................................
................................
................................
.............................

28

Features

................................
................................
................................
................................
...

30

Profiles

................................
................................
................................
................................
......

33


Table Of
Contents



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4




Backups

................................
................................
................................
................................
....

34

Restore

................................
................................
................................
................................
.....

37

Verify/Compare a Backup

................................
................................
................................
.

43

Options and Other Functions

................................
................................
...........................

44

Appliance Agent SQL Server Agent

................................
.............

51

Introduction

................................
................................
................................
............................

51

Launching the SQL Server Agent

................................
................................
...................

52

Features/Functionality

................................
................................
................................
........

53

SQL Server Agent Troubleshooting

................................
................................
...............

68

Appliance Agent Exchange Agent

................................
................

70

Exchange InfoStore Recovery Setup and Configuration

................................
.......

71

Exchange 2007 on Windows Server 2008

................................
................................
..

75

Store Level Functionality

................................
................................
................................
...

81

EIR and EQR Backup Schedules

................................
................................
.....................

88

Recovery Options

................................
................................
................................
.................

93

Command Line Options

................................
................................
................................
....

113

Test the Setup

................................
................................
................................
.....................

114

Testing Exch
ange Information Store Backups

................................
........................

114

Exchange Agent Troubleshooting

................................
................................
.................

115

Windows BareMetal

................................
................................
..........

116

Introducti
on

................................
................................
................................
..........................

116

Features

................................
................................
................................
................................
.

116

Setup and Configuration

................................
................................
................................
..

116

Hot BareMetal™ Disaster Recovery for Windows

...............

119

Overview

................................
................................
................................
................................

119

Setup

................................
................................
................................
................................
.......

120

Best Practices / Product Restrictions

................................
................................
..........

123

Appliance Agent Software for Microsoft Windows Server
2008

................................
................................
................................
.........

124

Special Instructions for Installing
on Microsoft Windows Server 2008
..........

124


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5




Prerequisites

................................
................................
................................
.........................

125

Applications supported

................................
................................
................................
.....

125

Volu
me Shadow Copy Service

................................
................................
.......................

125

System State Backup and Restore on Windows Server 2008

...........................

126

Active Directory Backup and Restore on Windows Server 2008

......................

127

Performing a BareMetal restore of an Active Directory server

.........................

127

Microsoft

Internet

Information

Services

(IIS)

meta
-
directory

Backup and
Restore

................................
................................
................................
................................
...

128

Certificate Services Database Backup and Restore

................................
...............

128

Cluster Database Backup
and Restore

................................
................................
.......

128

Exchange 2007 on Windows Server 2008

................................
................................

129

Hyper
-
V on Windows Server 2008

................................
................................
...............

130

Limitations

................................
................................
................................
.............................

138

Appliance Agent Software for OES on Linux

.........................

140

Introduction

................................
................................
................................
..........................

140

Installing Appliance Agent Software for OES

................................
...........................

141

Root Password Change

................................
................................
................................
.....

142

Appliance Agent Software with AppArmor

................................
................................

143

Upgrading Appliance Agent Software for OES

................................
.........................

143

Uninstalling Appliance Agent Software for OES

................................
......................

145

GroupWise Configuration for Appliance Agent Install

................................
..........

145

Using TSA based client to Restore GroupWise

................................
........................

146

eDirectory Backup and Restore

................................
................................
....................

148

XEN Virtualization in OES 2 Environment

................................
................................
.

151

Protecting OES on Linux with XEN

................................
................................
...............

153

BareMetal backup and restore of XEN virtual machines

................................
.....

153

XEN backup scenarios
................................
................................
................................
.......

156

Restrictions and Limitations

................................
................................
...........................

160

Appliance Agent Software for Novell NetWare

....................

162

Installing Appliance Agent Software on a Novell Client

................................
.......

162

Upgrading Appliance Agent Software on a Novell Client

................................
.....

164


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Uninstalling Appliance Agent Software from a

Novell Client

.............................

164

GroupWise Configuration during Appliance Agent Software Install

................

165

Using TSA based client to backup GroupWise

................................
.........................

165

Using TSA based client to Restore GroupWise

................................
........................

166

eDirectory Backup and Restore

................................
................................
....................

168

Switching Between TSA and non
-
TSA Backups

................................
......................

173

Bare Metal Optimizer Utility

................................
................................
...........................

173

Rest
rictions and Limitations

................................
................................
...........................

174

Novell Netware Agent Troubleshooting

................................
................................
......

17
5

Appliance Agent Software for Linux

................................
.........

176

Introduction

................................
................................
................................
..........................

176

Installing Appliance Agent Software for Linux

....................

177

CD
-
ROM Installation

................................
................................
................................
..........

177

Download Installation

................................
................................
................................
.......

178

Uninstalling Appliance Agent Software

................................
................................
.....

179

To register the client:

................................
................................
................................
.......

179

File

Level Backup and Restore

................................
.....................

180

Hot BareMetal™ Disaster Recovery for Linux

.......................

181

Introduction

................................
................................
................................
..........................

181

Generating the BareMetal

................................
................................
...............................

182

St
arting the BareMetal Restore

................................
................................
.....................

184

BareMetal Menu Options

................................
................................
................................
..

184

Common Situations Necessitating a Restore

................................
...........................

188

Limitations

................................
................................
................................
.............................

189

Appliance Agent Software for Mac

................................
............

190

Introduction

................................
................................
................................
..........................

190

Installing Appliance Agent Software for Mac

................................
...........................

190

To register the client:

................................
................................
................................
.......

192

Un
installing the Appliance Agent Software

................................
...............................

193


Table Of Contents



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v4.1
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Appliance Agent Software for Solaris

................................
......

194

Introduction

................................
................................
................................
..........................

194

Installing Appliance Agent Software for Solaris
................................
......................

194

To register the client:

................................
................................
................................
.......

195

Uninstalling Appliance Age
nt Software

................................
................................
......

196

BareMetal Disaster Recovery for Sun Solaris

.......................

197

Introduction

................................
................................
................................
..........................

197

Requirements

................................
................................
................................
.......................

197

Generating the BareMetal

................................
................................
...............................

198

Deploying the BareMetal

................................
................................
................................
.

200

Restore

................................
................................
................................
................................
...

203

Mirrored Drives

................................
................................
................................
....................

207

BareMetal En
vironment Variables

................................
................................
................

211

Can’t Find Your BareMetal CD or Floppy?

................................
................................
.

211

Automatically Generating a BareMetal

................................
................................
.......

212

Appliance Agent Software for SCO UNIX

................................

213

Introduction

................................
................................
................................
..........................

213

Installing App
liance Agent Software for SCO UNIX

................................
...............

213

To register the client:

................................
................................
................................
.......

214

Uninstalling Appliance Agent Software

................................
................................
......

214

Appliance Agent Software

for AIX

................................
.............

215

Introduction

................................
................................
................................
..........................

215

Installing Appliance Agent Software for AIX

................................
............................

215

To register the client:

................................
................................
................................
.......

216

Uninstalling Appliance Agent Software

................................
................................
......

216

Appliance Agent Software for UnixWare

................................

217

Introduction

................................
................................
................................
..........................

217

Installing App
liance Agent Software for UnixWare

................................
................

217

To register the client:

................................
................................
................................
.......

218

Uninstalling Appliance Agent Software

................................
................................
......

218


Table Of Contents



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8




BareMetal Disaster Recov
ery for UnixWare

..........................

219

Install UnixWare 7.13/7.14 Appliance Agent Software

................................
.......

219

Perform a Master backup of the UnixWare Client on the Appliance

...............

220

Create BareMetal Rapid Recovery CD for

UnixWare 7.13/7.14

........................

221

Features

................................
................................
................................
................................
.

221

Appliance Agent Software for HP UNIX

................................
...

229

Introduction

................................
................................
................................
..........................

229

Installing Appliance Agent Software for HP UNIX

................................
..................

229

To register the client:

................................
................................
................................
.......

230

Uninstalling Appliance Agent Software

................................
................................
......

230

Appliance Agent Software for Other UNIX

.............................

231

Introduction

................................
................................
................................
..........................

231

Installing Appliance Agent Software for UNIX

................................
.........................

231

To register the client:

................................
................................
................................
.......

232

Uninstalling Appliance Agent Software

................................
................................
......

233

Appliance Agent Software for iSeries

................................
.......

234

Introduction

................................
................................
................................
..........................

234

Getting Started

................................
................................
................................
....................

234

Master Backu
p and Restore Considerations

................................
.............................

234

Backup Operation

................................
................................
................................
...............

235

The iSeries Backup Menu

................................
................................
................................

236

Create a Profile

................................
................................
................................
....................

236

Backup Now

................................
................................
................................
..........................

238

Schedule a Backu
p

................................
................................
................................
.............

238

Restore Operation

................................
................................
................................
..............

239

Full System Restore
................................
................................
................................
...........

241

Log Files

................................
................................
................................
................................
.

241

iSeries Agent Troubleshooting

................................
................................
.......................

241




Introduction



Agents User Manual

v4.1
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9




Introduction

Agents User

Manual

The
Agents User

Manual

provides detailed instructions on installation,
configuration and
administration

of
Unitrends’
a
gent
products and fe
atures.

The most current
Agents User Manual

is always available in PDF format
on the
Unitrends FTP site:

ftp://ftp.untirends.com/documents
.

Contacting Unitrends Support

There are three ways
to

contact the Unitrends Support Center


telephone, e
-
mail and the web portal. Any registered Technical Contact from an
organization with a current Support Agreement may contact the Unitrends
Support Center using any of these methods with the following guid
elines:

Telephone

Contact via telephone may be made at any time dur
ing the hours specified by
the

chosen support plan option
(DA or DAP)
and is the preferred method for
logging high priority issues. During periods of high call volumes, you will be
given
the options to hold for the next available representative, or to leave a
voice message and have a Unitrends representative call you back.

E
-
mail


E
-
mail
s can be sent to the Support Center at any time; however, they are
only monitored between the hours of 8:00 a.m. and 5:00 p.m. ET Monday
through Friday.
E
-
mail
s received during non
-
availability hours will be
responded to during the next business day.

Web
Portal

Customers can a
ccess the Unitrends web portal 24 hours a day

via the
Support page

of the
Unitrends website
. Simply select the
Click Here To Log In

link under the Customer Support Portal Login area.
From the web portal
users

can search for solutions and information, view open cases, log cases and add
notes to
open cases. Cases logged through the web portal will fall under the
same guidelines as contact via telephone, but priority issues should be logged
via the telephone in order to assure prompt attention.


Introduction



Agents User Manual

v4.1
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10




Registration is required

to use the web portal. To re
gister, send an
e
-
mail

to
support@unitrends.com and include your name, your organization’s name,
your contact phone numbers (direct, mobile and/or fax) and your
e
-
mail

address. When your web portal account is created, you will receive an
e
-
mail

confirmatio
n with your login id, password and link to the web portal.

UConnect

UConnect is a collaboration community for Unitrends Partners and Customers
that offers valuable product support tools via such features as Forums,
Documentation, Tips & Tricks, etc.

and al
lows users to share ideas, opinions
and information quickly and easily.

Access to the UConnect site does require its own registration. To register, go
to
www.unitrends.com/uconnect

and click on the UConnec
t User Login link in
the upper right portion of the screen. On the UConnect login screen, click on
the register link. You will be asked to enter basic personal information used
only to validate your registration and you will be able to select your user
nam
e and password. You will be required to acknowledge site terms and
conditions. Upon initial registration submission, you will receive a
confirmation e
-
mail requiring you to follow the included link for
authentication.





Micro
soft Windows Appliance Agent Software



Page |
11




Microsoft Windows
A
ppliance Agent
Software

Introduction

Each Unitrends appliance comes equipped with an installation CD containing
the appliance agent software (Backup Professional). In addition, the most
recent release of the appliance agent’s software is available on the
Unitrends’
FTP site.

The
Appliance Agent installer (Backup Professional.msi) is a Microsoft installer
file

for installing, maintaining, and removing
the appliance agent

software on
Microsoft Windows clients. The following
table lists the currently supported
Microsoft operating systems along with the
the appliance agent

software

version available for each. Also listed is the Unitrends FTP location where the
most current client installation files can be downloaded.


Operatin
g
System

Client Installation Information



Agent

Client
Version

Download Locatio
n

Windows Server Operating Systems

Windows

Server

NT

BP_NT.EXE

2.1.4

ftp.unitrends.com/bp/latest_build/WindowsNT


Windows
Server
2000

Backup
Professional.msi

4.
1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows
Server
2003

Backup
Professional.msi

4.
1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows
Server 2003
64
-
bit

Backup
Professional.msi

4.
1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows
Server 2008
64
-
bit

Backup
Professional.msi

4.1.1

ftp.unitrends.com/bp/latest_build/Windows

Windows
Server 2008
32
-
bit

Backup
Professional.msi

4.1.1

ftp.unitrends.com/bp/latest_build/Windows

Windows
Small
Business
Server

Backup
Professional.msi

4.
1.1

ft
p.unitrends.com/bp/latest_build/Windows


Windows
7

Backup
Professional.msi

4.
1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows Client Operating Systems


Microsoft Windows Appliance Agent Software



Page |
12




Windows XP

Backup
Professional.msi

4.1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows
Vista



32
bit

Backup
Professional.msi

4.1.1

ftp.unitrends.com/bp/latest_build/Windows


Windows
Vista



64
bit

Backup
Professional.msi

4.1.1

ftp.unitrends.com/bp/latest_build/Windows



Appliance Agent Installer for Microsoft Windows



Page |
13




Appliance Agent

Installer for Microsoft
Windows


The various components of the
Appliance Agent

client include:



Co
re


Includes the Windows client, Windows BareMetal, and Remote
Administration.



Remote Administration


Allows remote login using putty.



Windows BareMetal
-

Used to create the Windows PE based

BareMetal
boot media.



ODM Driver


Driver used for backing up open files.



USNAPS
-

Volume level snapshot driver used for backing up open files in a
point
-
in
-
time consistent manner. This driver is also used for Hot
BareMetal™ backups and installation of th
e driver requires a reboot of the
system.



Microsoft SQL Agent


Agent used for backing up Microsoft SQL Server
databases. Database backup types include: full, differential and
transaction logs. Backups can be scheduled or
executed

manually.



Microsoft Excha
nge Agent


Agent used for backing up Microsoft Exchange
databases for both
s
tore level and
b
rick level.

By default, the Core component, which consists of the main menu and its
related interfaces, is always installed; however, other components are
installed on an
o
perating
s
ystem or application specific basis.



Appliance Agent Installer for Microsoft Windows



Page |
14




Getting Started


The Appliance Agent

Windows In
staller supports

a graphical user interface as
well as
a command
-
line installation option. There are two methods for
installing the software via the GUI: the complete installation or the custom
installation.

1.

To
begin the installation process, log into the

system

as a user that
has full access to all files and folders on the system

(i.e. local
administrator)
. Next, launch the Backup Professional.msi file that is
located on the installation media or that has been downloaded from
the Unitrends FTP site.

2.

Once

the installer has been
launched,
a message indicating the
required access and permissions will be displayed; sim
ply acknowledge
this message to continue.

3.

When
the initial Microsoft Windows Install Shield screen

is displayed,
c
lick
Next

to proceed with the installation.
Be sure to login using

a
n
administrator
account

for successful completion of the installation.

4.

R
eview the license agreement

and select

the radio button
that
corresponds to acceptance of terms and conditions of the agreeme
nt.
P
rint a copy of the license agreement by clicking on the
Print

button
before continuing.

5.

Select the

Com
plete

or
Custom

option and proceed by clicking the
button labeled
Next
.


Appliance Agent Installer for Microsoft Windows



Page |
15




Complete Installation

By default, the Complete Installation method installs

the Core component;
which includes Windows
BareMetal
, Remote Administration and the ODM
driver. By default, the USNAPS driver will be installed only on the Microsoft
Windows
Server
2000 and Microsoft XP operating systems. Installation of the
USNAPS driver

will always require a reboot of the client following installation.

If the
Appliance Agent

installer detects that Microsoft
Exchange server

is
installed on the system, then the Exchange Agent will be installed. Likewise, if
Microsoft SQL Server is detected

on the system, the SQL Agent will be
installed. The installation directory for the complete install is C:
\
PCBP.

The Exchange Agent requires installation of .NET 2.0 Framework

or higher

in
order to function properly. The installer automatically checks for
the
installation of the .NET 2.0 Framework software. If the installer detects that
.NET Framework is not installed or that the incorrect version is installed, a
message will be displayed reinforcing the requirement. The installation will
continue without t
he appropriate version of .NET Framework installed,
however, the Exchange Agent will not function properly.

1.

Enter the IP address of the
appliance

where the client will be
registered and click Next to continue.


2.

At this point, all necessary information to
begin installation has been
obtained. Click the Back button to review or modify data, otherwise,
click the Install button to begin the installation process.

3.

Denote whether or not the
appliance

is secured behind a firewall by
responding appropriately to the

question. The installation will take only
a few minutes to configure the system and to copy necessary files.
When the process is complete, a message will be displayed indicating
the status of the install
.

Appliance Agent Installer for Microsoft Wi
ndows



Page |
16




Custom Installation

The Custom Installation method

allows the selection of desired components to
be installed on the system. Any combination of components may be selected
for installation. The
Appliance Agent

installer does not prohibit the installation
of a component when the underlying software is not i
nstalled on

the system.
For example, the
SQL Agent may be selected for installation on the client
even when the Microsoft SQL Server software is not installed. In this case, the
Appliance Agent

component will not function as designed. Therefore, it is
reco
mmended that all appropriate software is installed or planned for
installation, prio
r to installing the corresponding
Agent.

The
E
xchange Agent requires installation of .NET 2.0 Framework
or higher
in
order to function properly. The installer automatically

checks for the
installation of the .NET 2.0 Framework software. If the installer detects that
.NET Framework is not installed or that the incorrect version is installed, a
message will be displayed reinforcing the requirement. The installation will
contin
ue without the appropriate version of .NET Framework installed,
however, BP Exchange Agent will not function properly.

1.

B
egin by accepting the license agreement to enable the
Next

button.

2.

Select the
Custom

installation method and continue by clicking the
Next

button.

3.

Determine the components to be installed on the system and click
Next

to pro
cee
d.

The Custom installation method
allows for specification of an
installation
directory.

1.

En
ter the IP address of the
appliance

where the client will be
registered.

2.

Confirm the information that has been entered. Click the
Back

button
to make necessary changes or click the
Install

button to begin the
installation process.

3.

Indicate whether or not the
appliance

is secured behind a firewall.

4.

The
installation will take onl
y a few minutes to configure the system
and to copy

necessary files onto the system. When the process is
complete, a message will be displayed indicating the status of the
install.

Appliance Agent Installer for Microsoft Windows



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17




Maintenance Mode

When
the Appliance Agent software

has been installed, exec
ute the
Backup
Professional.msi

installer

file

again to initiate maintenance mode.


Select the
Modify

option to make changes to the currently installed options;
add or remove components as desired. Select the
Repair

option to restore an
existing installation to operating form and choose
Remove

to delete
the
appliance agent software

from the client.

Installing Appliance Agent Software on Microsoft Vista



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18




Installing
Appliance Agent Software
on Microsoft Vista

Administrator privileges are required to install
the appliance ag
ent software

on the Vista operating system. Ple
ase make certain that the user executing
the
the appliance agent software

installer has been assigned administrator
privileges. Members of the Administrator group who have not been assigned
administrator privi
leges will not be able to ins
tall the product successfully.

In addition, the following commands must be executed on
each Vista client
in
order to achieve a successful
BareMetal

operation:

BC
DEDIT /set {bootmgr} device boot

BCDEDIT /set {default} device boo
t

BC
DEDIT /set {default} osdevice boot


Several features, such as a GUI framework, automated client distribution and
deployment capabilities, and silent install/uninstall options make the installer
a viable alternative to stand
-
alone executable installer f
rameworks.

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Appliance Agent Upgrade for Microsoft
Windows

Upgrading from 3.1 or above

If the system is installed with Appliance Agent software version 3.1 or higher,
follow these instructions to upgrade to the latest version.

1.

Log into the system

as a user

that has full access to all files and folders
.

2.

Do
wnload both the upgrade file (
BackupProfessionalUpgrade.exe
) and the
Windows installation file (Backup Professional.msi) from the Unitrends FTP
site:
ftp://ftp.unitrends.com/bp/latest_build/Windows/


Place both files into the same directory.

Note
:The

current versions of both the upgrade file and the installation file
must be located in the same directory in order for the upgrade to be
successful.

3.

Double click the
BackupProfessionalUpgrade.exe

file to initiate the
upgrade.
Once launched,
a message will

be displayed indicating required
access and permission level; s
imply acknowledge this message to
continue.

4.

Select
Yes

to
begin the Appliance Agent
upgrade.
Be sure to login
as a
user with administrative privileges to complete the upgrade successfully.

5.

During the upgrade, the installer
will save

the

existing master.ini

file prior
to installing a new
one. When the upgrade has completed,

a message
will
be
displayed to compare the old and new master.ini files
. If the old file
contains customized settings, t
hese will not be apparent in the new file.
Therefore, the new master.ini file must be updated to incorporate all
previous settings.

Upgrading from version 3.0.1 and earlier

If the system is installed with Appliance Agent software version 3.0.1 or prior,
un
install the existing software and install the current version.

Use the
Add/Remove Programs

interface to uninstall the current version of
the Appliance Agent software. After the uninstall process completes, reboot
the system and perform a complete install
of the current software.
Appliance Agent Upgrade for Microsoft Windows



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20




Instructions for performing a new installation of Appliance Agent software is
outlined in the section titled:
Getting Started
.

Command
-
Line Options

The
Appliance Agent

software
command
-
line option
allows the installation,
removal and maintenance of the
appliance agent

software from the
command
-
line. In addition, these command line options may be used in
conjunction with Microsoft’s Group Policy methodology to deploy mass
installations of clients.

The
Appliance Agent

installer utilizes the
msiexec

command to manage
the
appliance agent

software from the command
-
line. However, not all of the
msiexec default parameters are
supported with the
installer. The following
msiexec parameters are available:

/
I



Installs and modifies the
software
.

/f



Repairs the
software
.

/uninstall



Removes the
software
.

/quiet



Installs
software

in quiet mode with no user interaction.

/l*



Enables logging.

The option below is used to manage the restart of a client afte
r the
installation is complete:

FORCE_BOOT


If set to True
,

will restart the system after installation. If
set to
F
alse, will suppress restart after installation.

The following table depicts the optional parameters available for specification
on the comma
nd
-
line. Please note that these parameters are case sensitive
and must be entered in upper case on the command line. The values specified
for the parameter is not case sensitive.


Parameter Name

(Upper Case)

Parameter Value

Default Value

USNAPS

True |
False

False

BARE_METAL

True | False

True

REMOTE_ADMIN

True | False

True

ODM

True | False

True

SQL_AGENT

True | False

True if SQL Server is installed on
the client; otherwise false.

EXCHANGE_AGENT

True | False

True if
Microsoft Exchange server

is
installed on the client; otherwise
false.

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21




INSTALLDIR


“C:
\
PCBP”

NOTE: Directory name must not
contain spaces and must be
included in double quotes.

IP


127.0.0.1

FIREWALL

True | False

False

Command
-
Line Examples

Example 1
: Install
software

into directory C:
\
PCBP with options USNAPS and
EXCHANGE_AGENT

msiexec /quiet /i "C:
\
Deploy
\
Backup Professional.msi" INSTALLDIR="
C:
\
PCBP" USNAPS=TRUE BARE_METAL=False EXCHANGE_AGENT=true ODM=false
SQL_AGENT=false REMOTE_ADMIN=false

Where “
C:
\
Deploy
\
Backup

Professional.msi”

i
s the full path location of
the
installer file and must be included in double quotes.

Example 2
: Install
software

with default values and turn on logging.

msiexec /quiet /l* “C:
\
temp
\
BP.log” /i "C:
\
Deploy
\
Backup
Professional.msi"

Where


C:
\
temp
\
BPlog”

is the full path location of the log file named
BP.log.

Example 3
: Install
software

with default values and do not reboot after
installation.

msiexec /quiet /i "C:
\
Deploy
\
Backup Professional.msi" FORCE_BOOT=false

Example 4
: Un
-
Install
soft
ware

from the system.

msiexec /quiet /uninstall "C:
\
Deploy
\
Backup Professional.msi"

Example 5
: Repair the existing installation.

msiexec /quiet /f "C:
\
Deploy
\
Backup Professional.msi"

Example 6
: Modify the existing installation to remove the SQL Agent if
it is
currently installed.

msiexec /quiet /i "C:
\
Deploy
\
Backup Professional.msi" SQL_AGENT=false


Appliance Agent Upgrade for Microsoft Windows



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Upgrading from the Command Line

Unitrends provides a separate executable for upgrading
Appliance Agebt

software from one version to the next.

Backup Professio
nal Upgrade.
exe

and
Backup Professional.msi

are

both required to perform the upgrade and
they must reside in the same location. They are
provided on the installation
media

or

can be
downloaded from the Unitrends FTP site
:
ftp://ftp.unitrends.com/bp/latest_build/Windows/
.

To apply the upgrade from the command line:



Copy both the upgrade file (
BackupProfessionalUpgrade.exe
) and the
Windows installation file (Backup Professional.msi) into the sam
e
directory.

Note
:

The current versions of both the upgrade file and the
installation file must be in the same directory in order for the upgrade to
be successful.



Issue the following command:

BackupProfessionalUpgrade.exe /l /upgrade Backup Professional.m
si

Software Deployment using Group Policy

Deploying software is typically
a

simple task. However, this is not necessarily
the case when the software being deployed must be installed on dozens, or
even hundreds of computers. The idea of physically installin
g software on
every single machine can be a burdensome task. Fortunately, Microsoft
provides a much easier method through group policy
-
based software
installation.

With the BP installer and command
-
line options, the desire to mass deploy BP
installations is essentially at your fingertips.

Please see the specific Microsoft Group Policy literature for details regarding
the download and use of Group Policy software.

W
hile the group policy
-
based technology may provide a number of ways to
deploy software
,

this section maintains the use of customized scripts for
software deployment. BP’s command
-
line interface provides the functional
ity
needed to develop customize

the app
liance agent

installation, upgrade or
removal scripts. These scripts can be tailored to address organization needs
using the various BP command
-
line parameters.

To deploy BP software via Group Policy, an Active Directory
-
based domain is
needed. First, cre
ate a customized BP script using the command
-
line
parameters.

Appliance Agent Upgrade for Microsoft Windows



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23




Next, create a new Group Policy Object (see Microsoft documentation for
details).


When the object has been created, select and edit it. If using the Group Policy
Management Console, this acti
on will invoke the Group Policy Object Editor.


Determine whether the Group Policy Object will be a computer configuration
or a user configuration. Depending on the configuration selected, expand the
Windows Settings folder and select the Scripts option.
Add the BP customized
script to the Group Policy Object and close the GPO editor.

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oft Windows



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24





Link the Group Policy Object to the domain by dragging the object to the
domain name.



Appliance Agent Upgrade for Microsoft Windows



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25




Finally, double click the Group Policy Object name to add computers or users
to
the object.


It the computer configuration was selected, the BP software will be installed
on the elected computer(s) whenever it is restarted. If the user configuration
was selected, the BP software will be installed on any computer in the domain
where t
he elected user(s) logs in to the domain.

Once installed, an entry for the BP software will be displayed in the
Add/Remove Programs interface of the Microsoft Windows operating system.

Removing

Appliance Agent

Software

The
appliance agent

software can be r
emoved via the
Add/Remove Program

interface of the Microsoft Windows operating system or by using any of the
other removal conventions identified in this chapter
.



Microsoft Windows Appliance Agent Interface



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26




Microsoft
Windows

Appliance Agent
Interface

Overview of
E
vents

The
appliance agent

Windows

user interface allows clients to queue Backup,
Restore and Verify requests to a

Unitrends appliance
. These requests are then
processed by the server and when the resources of the server are available,
those requests are made to the client.


When the serve
r contacts the windows client it does so by connecting to the
appliance

agent that is running either as a service or in the task tray. The
agent then launches the backup engine which performs the backup or restore
of the client as resources become availabl
e.

If the server is busy handling other requests it may be some time before your
request is performed.

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Once the backup engine is running you may expand it from the Task tray to
view the files that are being backed up or restored.

Introduction

Backups and Restores can be initiated from the
Unitrends’ appliance (Data
Protection Unit


DPU)

as well as from the client.

This chapter will outline the
steps necessary to configure the Windows client in order to perform a backup
or restore directly from

the workstation.


Microsoft Windows Appliance Agent Interface



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28




Preferences

To change the preferences, open the
appliance agent

Preferences window by
choosing
Profile > Preferences

from the main menu options.


Environment Settings

These are global settings that

effect the environment across all profiles.

The
following comprise the environment settings (the default settings are in
parenthesis):



Station Name

-

This is a generic title of the workstation used for reporting
purposes.



Base Directory

(installation dire
ctory)

-

This is the directory where the BP
product is installed.



Default Profile

(installation directory/profiles.dir/master.spr)

-

This is the
default profile that is loaded each time BP requester starts.



Lines per Page

(66)

-

This is the number of lines

to load into dialogs that
maintain lists.

Depending on the amount of memory available this value
can be changed.



Catalog Directory

(installation dir/catalogs.dir)

-

This is the directory that
will contain the local copies of the backup catalogs.

If a larg
e history of
catalogs needs to be maintained on the local workstation change this
directory to a drive with more space available.



Low Priority

-

Set this if using the workstation while backups are being
performed.

When not checked backups will pretty much
take over the
system and perform the backup as fast possible.

When checked other
applications can be working at the same time as the backup with very
little notice, but backup speeds will decrease as well.

Microsoft Windows Appliance Agent Interface



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29






Log Level

(
0
)

This specifies the log level that th
e applications run at.

It can be specified
for the GUI interface (wbpr), the Backup engine (wbps), the service
(bpnetd).

The minimum and maximum debug levels are:



Minimum Debug Level

-

0 (Error Log only)



Maximum Debug Level
-

6 (Log All)

Current Profile
Settings

These settings only affect the currently loaded profile.

The following comprise
the current profile settings:



Block Size

(
120
)

-

This is the network frame size that will be used when
the backup or restore is being per
formed.

Generally leave this at 120
unless you have serious performance problems.

In which case, lowering
this may help (i.e. 20).



Directory Depth

(
0
)

-

This is the default Directory Depth for the backup.

Directory depth is how many levels down in the dire
ctory tree the backups
should go before stopping.

Zero indicates all levels.

Advanced Preferences

Clicking on the Advance button displays the advanced preference dialog.


Backup Preferences



Backup File Properties

-

Enable
\
Disable backup of file properties such as
security information, extended attributes alternate data streams etc.

This
applies to NTFS volumes only.



Backup Registry Security Info

-

Enable
\
Disable backup of security
information associated with regis
try keys.

Microsoft Windows Appliance Agent Interface



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30




Restore Preferences



Enable Automatic Restart

-

This enables
\
disables the automatic restart
after a restore operation.

In case this is dis
abled, the engine will only
inform the user that a restart is needed.

User may restart the machine at
their
convenience.

Open Data Manager

The Open Data Manager is used to backup locked files (files locked for
exclusive use by other programs) in the system.



Enable ODM

-

Enable
\
Disable the Open Data Manager. If the ODM is
di
sabled and a locked file is encountered, an error will be reported unless
the file is in the skip list.



Log Level

-

Sets the log level for the Open Data Manager.

This value can
be:

0
-

Er
ror Log

1
-

Warning Log

2
-

Info Log

3
-

Suc
cess Log



Write Cache

-

This option applies to Windows 2000 systems only.

If this
button is enabled, the ODM will internally cache NTFS metadata writes.



Use Default Dir

-

Use a cache directory computed by the ODM internally.



Cache Dir

-

Specify the cache directory that should be
used by the ODM.

Features

Features of the Windows client are listed in the following tables.


Feature

OS
Version

During Backup

During Restore

Sparse files

Windows
2000 and
above

A
sparse file
is a very large file which is
not made up of a great deal of data.
When the sparse file facilities are used,
the system does not allocate hard drive
space to a file except in regions where
it contains something other th
an zeros.

Sparse files are backed up in a way that
only valid data blocks of the files are
stored on the backup media, thus
saving space that would oth
erwise be
taken up by zero filled blocks

The data blocks
are recon
structed
to restore the
sparse file i
n its
original form.

Encrypted
files

Windows
2000
Windows 2000 and above support
encryption of files and folders.
For encrypted files
the raw encrypted
Microsoft Windows Appliance Agent Interface



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Feature

OS
Version

During Backup

During Restore

systems
and above
(NTFS vol
-
umes
only).

Encrypted fold
ers are backed up and
restored encrypted.

When backing up encrypted files, the
file data is not decrypted; instead, raw
encrypted data is read and backed up.

data that was
stored to the
backup media is
restored back into
a file.

Recovery a
gents
may be required
in order to access
the file if it is
restored to a
different system.

Hard links

Windows
2000
systems
and above
(NTFS vol
-
umes
only).

A
hard link
is a file sys
tem
-
level
shortcut fo
r a given file. When a hard
link is cre
ated to an existing file, infor
-
mation is added to its directory entry at
the NTFS level. The original file now has
two or more names that can be used to
access the same content.

When backing up such files, the backu
p
engine saves the contents of a hard
linked file only once. When it encoun
-
ters a different name of the linked file
that has already been backed up, it
simply saves the link between the
names instead of saving the contents of
the file again.

Since the bac
kup
engine saves the
information about
the links between
files, hard links
are restored
seamlessly, so
that the same file
contents can be
accessed using
many names.
Restore of a hard
link succeeds only
if the original file
containing the
contents already
e
xists on the
system. In case
that the file refer
-
enced by the hard
link is not already
present in the
sys
tem, the user
is notified that
he/she needs to
restore the
original file first.

Offline files

Windows
2000
systems
and above
(NTFS vol
-
umes
only).

Offline files

are files whose data is not
immediately available. The file data
may have been physically moved to
offline storage. Remote storage and the
hierarchical storage management soft
-
ware support

these types of files.

When such a file is backed up, the
engine indicates to the system that the
file data is requested, but it should
continue to reside in remote storage. It
should not be transported back to local
storage.

Offline files are
restored lik
e
normal files.

Junctions
and volume
mount
points

Windows
2000
systems
and above
(NTFS vol
-
umes
Volume mount points

are based on
reparse points; they allow
administrators to graft access to the
root of one local volume.

Similarly,
junctions
are used to graft a
target folder onto another NTFS folder
The engine
restores the rep
-
arse data that
was backed up for

a junction or
volume mount
point. For the
Microsoft Windows Appliance Agent Interface



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Feature

OS
Version

During Backup

During Restore

only).

or “mount” a volume onto an NTFS
junction point.

When the engine encoun
ters a directory
junction/volume mount point, it does
not backup the targeted volume/
directory. Instead, the rep
arse data
associated with the directory
junction/volume mount point is backed
up.

restore process to
be valid the target
directory/volume
should also exist
in the system.

Compressed
files

Windows
NT4
systems
and above
(NTFS vol
-
umes
on
ly).

On the NTFS volume each file and
directory has a com
pression bit. If this
bit is set, all data in the file is com
-
pressed. The backup engine backs up
uncompressed data on a file.

During restore,
the engine marks
a file/folder as
com
pressed
before da
ta is
written to the file.

Therefore, when
data is restored,
the system auto
-
matically
compresses it and
the file/folders are
restored in their
original
compressed state.

Registry
aliases

Windows
NT4

systems
and
above.

Registry aliases

are links in the registry
from one key to another. When a
registry link is traversed, the path
search
ing continues at the target of the
link.

The backup engine detects these links
in the registry and saves these links
instead of copying the target key to
which they point. Thus, a lot of
duplicate data is elimi
nated from the
registry backup and restore process.

The registry
aliases are
restored as links.
The target of the
link has to
present in order
for the link to
wor
k correctly.

Registry
security
information

Windows
2000
systems
and
above.

The engine provides a mech
anism to
save the security information related to
a reg
istry key. The user can turn this
mechanism on or off using the
BackupRegSec

flag in the master.ini
file.

If the security
information of the
registry keys was
backed up then it
is reapplied to the
keys during a
restore pro
cess.


Feature

OS Version

During

Backup

Temporary
files

Windows NT4
systems and
above (NTFS
vol
umes
only).

The engine provides a mechanism to allow the user to
exclude temporary files during a backup

process. This
option can be chosen from the client GUI by selecting
the “Exclude Tempo
rary Files” option in the backup
menus.

Once selected, this option will exclude the following:

All files in the Internet cache and the temporary folder
of all users in
the system.

All files marked with the flag
Microsoft Windows Appliance Agent Interface



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33




Feature

OS Version

During

Backup

FILE_ATTRIBUTE_TEMPORARY.

All files of the form ~xxx.tmp.

Wild card
exclusion

All systems.

It is possible for the client side GUI user to specify a
path containing wild cards to be excluded. The following
steps describe the process:

Select Backup
-
>Master/Selective
-
>Exclude Files.

Specify the wildcard path in the “Filter” edit box.

No other file in the list box can be selected.

Click “ADD”.

Exclusion of
files

Windows
2000
systems and
above.

The engine maintains a list of files and folders that are
excluded from a backup or a restore process. This list
con
tains files such as the page file, tem
porary files, etc.

Controlling
automatic
shutdown for
reboot

All systems.

A flag in the
windows local
master.ini file called
EnableAutomaticRe
start

can be specified to control
automatic restart
behavior. This flag can be set to either
Yes or No.

At the end of a restore process, if a reboot is required, a
dialog box is presented to query whether the engine
should reboot the system. If the dialog box times out
without a response, then the status of

the flag is used to
resolve if the system should be automatically restarted.

Profiles

Profiles are files that contain textual information about a backup. The user
does not have to use profi
les to use the program. Profiles can be used to save
frequently performed types of backups. The default profile is what is used to
initially start the program and provide basic backup information.

B
ackup information like backup type, files to backup, files to exclude
can be
changed
and this information
can then be saved
in a new profile by using the
Save As

menu item.

O
n
ce a profile is saved it can be loaded from the
Profile



Load
menu item
and then

run with or without any further modifications.


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Backups

There are three types of backups: Master, Incremental and Selective.

A
Master backup is a complete backup of the systems files.

An Incremental
backup is a backup of all files created or modified si
nce the date of the last
master backup.

A Selective backup is a backup of one or more specifically
selected files from the system. The backed up data will be stored on D2D
devices on the
appliance
.

To perform a backup, click on
Backup

from the main menu, t
hen choose the
type of backup you would like to perform.

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Master Backups

A Master backup of the Windows client will first backup the registry and then
begin with the C: drive and follow with any other subsequent drives
.

Choose the
Backup



Master

option to display the
Master Backup

dialog.
To request an Incremental backup, select the

Backup



Incremental

option. The Master and Incremental option dialogs are functionally identical.
The steps to perform a Master or Incremental backup request from a
Windows client are as follow:

1.

Select

the
appliance

from the
Server Name

drop
-
down menu
.

2.

Select the
Device Name

that the server should use to store the
backup. In this example we select the device
D2DBackups
. A list of
device names can be requested from the server by clicking on the
arrow

button to the right of the name. This connects to the server and
returns all
known device names to the client. When dealing with disk
-
to
-
disk devices that represent single disk files, there are restrictions
regarding the devices that appear in the selection list. The only disk
-
to
-
disk devices that appear are those that have never h
ad a backup
performed or those devices that contain a previous backup of data
from this client machine.

3.

Choose any files or disk drives to exclude from the backup by selecting
the tab,
Exclude Files
. Each choice has a respective dialog that
presents you w
ith a list of drives or directories to exclude. Once
the
user

ha
s

chosen the drives or files to exclude, click on
OK
.

4.

If backup needs to be verified, select a verification level from the
Options
tab
. Options are
None, Level 1


CRC Checking, Level 2


Bit
Level
. Generally,
Bit Level

is the best choice if any verification is
needed.


5.

The
Keep a local Catalog
under the
Options

tab

option can be
toggled on or off. This option is useful to have on so that if the user
Microsoft Windows Appliance Agent Interface



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wants to see what was backed up on a specifi
c day it can be queried
locally without having to make a request to the server. These files are
automatically purged every seven days by default. This can be
changed
by updating the number of days associated with each backup
type under the [Purger] section

of

the
local
master.ini

file
to
whatever interval you wish.

6.

To run any local commands before and/or after the task has
completed, select the
Advanced Options
tab
. The command to run
before and/or after the backup can be setup by activating the
appropriate

check box. The command should be some form of a batch
file, since only one command can be specified to run.

7.

The backup settings can be saved to the default profile by pressing the
Save Profile

button at the bottom of the dialog. It can be s
aved as a
new or existing profile. This allows
the user

to recall it by name at a
later date and saves you the time of re
-
entering the options again.

8.

Once all choices have been made select the
Submit to server

button
to process the backup request.


Incremental Backups

An Incremental backup of the Windows client will first backup the registry and
then begin with the C: drive and any other subsequent drives. The server wil
l
determine when the last successful Master backup was and tell the client to
backup only those files that are newer (on NT only those registry entries that
are newer as well). The DOS archive bit is not used at all.
The appliance
agent software

will reset

the archive bit when the file is backed up but this
can cause problems with licensing programs. The resetting of the archive bit
can be disabled in the settings file.

This backup type backs up all the files that have changed or been created
since the last

master, If directories or files had been excluded in the master
but not in the incremental , then all those directories and files will be backed
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up as well during an incremental backup, creating a larger than expected
incremental.


Selective File Backups

Selective file and directory backups allow the user to select specific files to be
backed up. To specify the files and/or directories, click on the
Include Files
tab and then on the

Add
button
.

The concept behind this dialog is to select
files from the left hand list and use the
Add

button to add them to the right
hand list.

Double clicking on a directory leads to that directory. Users are
allowed to type in a path or type

in selections in the
Filter

box and click the
Add

button. Wildcards like
myfiles.*

are acceptable entries as well.
After
selecting the files
, click
OK
. It is generally best to save the backup profile
entries prior to submitting to the server.

Rest
ore

Restore is used to restore files from a backup back to your system.

There are
three restore methods that can be used.

Each method uses the latest backup
unless the user selects an alternate backup from the restore window.

1.

Entire B
ackup

-

This type of restore is intended to restore an entire
backup with options. One of the most commonly used options is the
exclude files

option. Use this option to exclude files or directories
from the full restore.

2.

Selective Files

-

This type of
restore is intended to restore just
selective files or directories. Use one of the methods listed above to
find or specify the files or directories you wish to restore.

3.

From Inclusion list

-

This type of restore is intended to restore a list of
files from
a text file that is currently residing on the PC. This list
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contains one filename per line.

The complete path of the file should be
given starting with the drive letter.

Only the files specified in the list
will be restored.


Entire Backup

Restore
s

This o
ption allows

for the

restore of all the files of an entire backup to a
system.

The
Server

tab is described here:



Server Name:

This tab allows the user to select the Server Name that
you wish to restore from.

If the Server Name is not correct, click on
the
Server name combo box.

If the host table is setup correctly then
the server can be chosen from the dropdown list that displays the list
of servers.



Device Name:

Select the Device Name to which the restore should be
done.

If the device name is not correct,
open the dropdown list from
the combo box to select from the list of devices on the server.

This will
select the device for this task only.

To make the device name be the
default click on the Save Profile button.



Backup No/Tape No:

To select a backup numbe
r from which the
restore should occur, click on the Select Backup Number button to get
a listing of all available backups to restore from.

If you leave the
Latest and Using original device without specifying a backup number
explicitly, a restore of the las
t backup found on the device that is in
the drive now

that belongs to this workstation, will take place



Submit to Server:

When ready to perform the backup click the Submit
to Server button and BP will connect to the Server and submit the task
into the sche
duler.

Once the resources on the Server become available
the Server scheduler will connect to your machine and begin the
restore you requested.

Generally, the restores are performed in the
background.

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Save Profile:

Hit the Save Profile button to save the c
urrent settings
into the profile.

This will
o
pen a “Save As” dialog, from which
the user

can either overwrite an existing profile or create a new one.

Select Backup Number

For entire restore operation, select a particular backup click on the backup
line
you wish to restore from.

Then click on the OK button.

Also,
the user

can view the files of a particular backup by checking the
Show
Files

check box.

On clicking the Show files button, the dialog will look as
follows:


The
File Listing

list box will be up
dated with the files as the user clicks on
different backup lines in the
Backup Listing.

The page buttons will help navigate through the file listing as follows:



>
Next Page



<

Previous Page




>> Last Page




<< First Page

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Insert a page number in the edit box and press the
Goto

button to jump to a
particular page.


In the Preference Dialog the user can specify how many filenames should be
displayed in a page.

The default is 66.

That means that each page contains 66
files.

Th
e indicator box at left indicates the current page and the total number
of pages in the list, for example in the above figure you see Page 1 of 1388.


Selective Restores

The Selective restore option allows the selection of files

that the user wants to
res
tore
.

From the Selective Restore Server tab, choose the
Server Name

(
appliance
) and
Device Name

(disk device) that contains the backup file to
be restored from.


Include Files Tab

To add files to the restore list
, use one of the following from the
Select
file
from

options
:

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Use the
A backup listing

button to select

files from a backup listing