Technical Specifications - The Institute of Company Secretaries of ...

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ICSI/TD/EL








2
nd

February
, 2009


ICSI House, 22, Institutional Area,

Lodi Road, New Delhi




TENDER DOCUMENT


FOR


WAN INFRASTUCTURE


AT



The Institute of Company Secretaries of India

‘ICSI House’, 22 Institutional Area,

Lodi Road, New Delhi
-
1
10003









Cost of Tender Rs 1000/
-

(Rupees One Thousand only)


INDEX


S.
No.

CONTENTS

Page
No.

1

General Terms & Conditions



4

2

Scope of Work


14

3

Technical Specifications


16

4

Basis of Evaluation


20

5

Bill of Materials


21

6

Service Lev
el Agreement


24



















Chapter 1


General Terms and Conditions


The Institute of Company Secretaries of India (ICSI), a Statutory Body
established under an Act of Parliament, intends to design, configure and
establish the Wide Area Network fo
r its various offices all over India
.

The
work includes Designing, Supply, Installation, Configuration support and
Maintenance of the network (Routers, Firewall, WAN Links between 7
locations (ICSI Lodi Road New Delhi; ICSI Sector


62 Noida; ICSI
-
NIRO Pra
sad
Nagar, New Delhi; ICSI
-
WIRO Nariman Point Mumbai; ICSI
-
EIRO Ahiripukur
Kolkata; ICSI
-
SIRO Nungambakkam Chennai; ICSI
-
CCRT,CBD Belapur Navi
Mumbai), Internet Bandwidth, Other accessories & software, if any, for a
period of three years from installation

and configuration. Sealed tenders are,
invited for the aforesaid purpose.


The following conditions should be carefully noted:


GENERAL CONDITIONS


1.

The bidder must be a reputed service provider. The authority for all
products provided from the manufacture
r must be submitted.
The bids
received without authority are liable to be rejected.


2.

Quotations should be submitted in two separate sealed covers. First cover
containing,
"TECHNICAL BID",
should provide only technical
specification of the network & related

system offered along with literature,
pamphlets, drawing etc. This cover should contain complete technical
specifications of the network & redundancy level, make of equipment,
model, and names of Tenderer/manufacturer etc. of the system offered.
The solut
ion as proposed should be defined.


Second cover containing,
"COMMERCIAL BID"
should provide only
Price, as per the Bill of Quantity annexed hereto. In case there are any
optional items which are necessary in the efficient running of the
Equipment mentione
d in this tender, the prices must be quoted for these
Optional Items also, however these will not be considered for tender
evaluation.
Both the covers should first be sealed separately
,
and then
both the covers should be kept
in a single sealed bigger env
elop
.
This
envelope should be addressed to, Shri N. K. Jain, Secretary & CEO, The
Institute of Company Secretaries of India, 22, Institutional Area, Lodi Road,
New Delhi. The Envelope should bear the inscription
"Quotation for
setting up of the WAN for ICS
I, New Delhi”.


3.

Bids should be valid for a minimum period of 180(One hundred eighty)
days after the due date.


4.

The
last date for receipt of sealed b
ids
in the Institute is
25
th

February
2009 by
3
:00
PM

(‘due date’)
and the technical bids will be opened
on
the
2
6
th

February
2009 at 11:00 AM

in the presence of the intending
Tenderers or their authorized representatives, who wish to be present. In
the event of due date being a closed holiday or declared Holiday for
Central Government offices, the due date for
opening of the bids will be
the following working day at the appointed date, time & venue.


5.

The tender document
may be obtained during working hours from
2
nd

to
25
th

February 2009 (till

2
.00 PM)
on all working days on payment of
Rs.
1000/
-

from the Recept
ion Counter of the Institute on cash payment

or by
submitting a demand draft in favour of “The Institute of Company
Secretaries of India”, payable at New Delhi. The tender document can also
be down loaded from the website of the Institute (
www.icsi.edu
) for which
suppliers would be required to enclose a demand draft of Rs. 1000/
-

towards the cost of the tender document alongwith their quotes, failing
which the tender shall be out rightly rejected.


6.

The work as detailed

in this tender shall be executed and completed
within the period stipulated in the Work Order that will be issued in
accordance with the Tender documents. Technical Specifications, Bill of
Quantities and Drawings are required to the satisfaction of ICSI.
The work
shall however be carried out and completed in phases for which start date
and completion date shall be mutually discussed and agreed upon before
the award of work order. The work shall not be considered as completed
until ICSI certifies in writing

that the same has been completed.


7.

The rates should be quoted in Indian Rupees (INR) (in case of imported
item) for delivery/installation at the premises of ICSI, New Delhi. All prices
shall be final and shall not be subject to escalation of any kind. Th
e rates
must be quoted as per the bill of quantities attached hereto.


8.

Quoted prices should be inclusive of all taxes and duties F.O.R. destination
basis.


9.

Bidders are requested to clearly specify brand, model, make quoted for
Financial bid without make /
model / brand will be treated as incomplete.
BID without equipments make/model will be deemed to be treated as
misleading information.


10.

The Tenderer should maintain the quality of service as per Service Level
Agreement (SLA), quote the products strictly as

per the tender
specifications given. Complete Technical details along with make, model
number, complete specification, pamphlets, and literature of the systems
highlighting the special features of their offer should be supplied along
with the quotation. N
o deviations in the specifications of the items or in SLA
would be accepted. Quotations not adhering to the specifications will be
outrightly rejected.


11.

The Institute reserves the right to accept or reject any or all the
tenders/Bids without assigning a
ny reason whatsoever may be.


12.

Incomplete quotations shall be rejected.


13.

The Tenderer should sign all pages of quotation and drawings
accompanying the quotation.


14.

The Tenderer should quote for all the items strictly, as per the
specifications on which price

comparison shall be made.


15.

The bills shall be raised in favor of The Institute of Company Secretaries of
India, 22, Institutional Area, Lodi Road, New Delhi
-
110003.


16.

The Tenderer should be an Authorized Service Provider/Channel Partner
of the products (Ac
tive & Passive) and should provide authorization letter
from Principal manufacturer for this particular tender.


In case the Service
Provider fails to maintain the equipment and software/s provided, the
Principle Manufacturer shall be liable to maintain a
ll services for which a
letter from the Principal Manufacturer is obtained and attached to the
tender/bid.


17.

The Tenderer should have executed at least three projects of WAN Links,
internet Bandwidth and Network securities during the last immediately
preced
ing three financial years each costing not less than Rs.50.00 (fifty)
Lakhs and submit the proof for the same. Completion certificate should be
submitted along with a copy of purchase order/Tender letter. The above
three executed projects should have WAN
links between multiple office
locations and installation & commissioning of Routers, Firewall, wireless
network, VOIP and Bandwidth monitoring.


18.

Tenderer should have a turnover of minimum 10 Crores per year in the last
three preceding financial years and s
hould furnish the documents such as
last three years audited balance sheet.


19.

At least one of the Tender/order mentioned above should be in Central
Government/PSU.


20.

The Tenderer will have to arrange for all the testing equipment & tools
required for install
ation, testing & maintenance etc.


21.

Aviation Lamp to be placed on the top of the mast (if radio link quoted) , it
includes electric cable, sockets, switches etc required for the fitting of the
same from electric supply from server room.


22.

The service provide
r / Principal Manufacturer of the active components
are to be directly present in India with their own office.


23.

The Principal Manufacturer must have a local logistics support by
maintaining a direct spare warehouse in the Country. This is to ensure
immedia
te delivery of spare parts from Principal Manufacturer of
equipment to its Channel Partner/Service Provider. Toll free no. or call
logging via Internet from India should be accessible for technical
assistance for Customer & Service Provider.


24.

For smooth, s
eamless and easy manageability, operation and
maintenance, all the routers including firewalls should be of same make
and managed by Network Management Software (NMS) like Cisco works
SNMS as per the specification.


25.

The Tenderers should give clause
-

by
-
cl
ause compliance for the technical
specification of the equipments in their technical bids. They should also
give compliance of all the terms & conditions as mentioned in the Tender
document.


26.

ICSI will have the right to reject the component/equipments supp
lied, if it
does not comply with the specifications at any point of
installation/inspections.


27.

The Tenderer will ensure smooth integration of the proposed network with
any existing network at ICSI’s offices located all over India.


28.

The proposed quantity as

specified in the price bid Performa is subject to
change depending on ICSI priority vis
-
a
-
vis financial constraints.


29.

The Tenderer shall submit the following document along with the Tender:
-


a)

Plan of implementation starting with zero date. The project rep
ort with
date wise scheduling and implementation of each component and the
requisite configuration and customization of software and hardware.

b)

Letter of the Principle Manufacturer of software and hardware.

c)

Copies of Annual reports or documents for paid up
capital for last 3
years.

d)

Detailed pamphlets of each and every component including wires.

e)

List of firms with name, address, phone numbers, e
-
mail address of the
contact persons where major projects have been implemented by your
Organization.

f)

Power of attor
ney in the name of the person who will sign the document
or tender.

g)

Name of the sub
-
Tenderers to be employed in the project.

h)

Details of present commitments giving Tender values, details of work
date of commencement of work, percentage completed as on date
and
schedule date of completion along with the completion certificate.

i)

Permanent Account Number received from Income Tax Department.

j)

Details of EMD furnished in accordance with clause 31.


30.

Inspection

ICSI or its authorized representative shall have the rig
ht to inspect or to
test the items to verify their conformity to the ordered specifications. The
Tenderer shall provide all reasonable facilities and assistance to the
inspector at no charge to ICSI. In case the inspected or tested goods fail to
conform to

the specifications, ICSI, New Delhi shall reject them and
Tenderer / supplier shall either replace the rejected goods or make all
alterations necessary to meet specification required free of cost to ICSI.


31.

Earnest Money Deposit

(i)

The quotations must be
accompanied by Earnest Money Deposit (EMD)
of Rs. 50,000/
-

(Rupees Fifty Thousand only) in the form of Demand
Draft/Pay Order payable at New Delhi.
Quotations received without
Earnest Money Deposit shall be rejected summarily. No interest will be
payable
by ICSI on EMD.


(ii)

Earnest Money Deposit is liable to be forfeited and bid is liable to be
rejected, if the Tenderer / supplier withdraw or amends, impairs or
derogates from the tender in any respect within the period of validity of
the tender which is
180 (One Hundred and Eighty) days from the close
of the bid


32.

Security Deposit

The tenderer whose tender is accepted by ICSI shall be required to give a
security deposit for faithful performance of the Tender.


The total amount of security deposit shall be
Rs.1, 00, 000/
-
(Rupees One
Lakh only).
No interest will be payable by ICSI on the security deposit, so
held.
Out of which, The EMD of Rs.50, 000/
-
(Rupees Fifty Thousand only)
will be converted into security deposit and the balance of the security
deposit a
mounting to Rs.50, 000/
-

(Rupees fifty Thousand only) shall be
provided by the tenderer through an irrecoverable Bank Guarantee from
any Nationalized Bank in favor of the Institute of Company Secretaries of
India. The Bank Guarantee shall be valid for a pe
riod of 3 (Three) years
and shall be submitted within 10(ten) days of the award of work.
In case
Tenderer fails to execute the work as per the tender; or fails to deliver the
satisfactory after sales service within the warranty period as stipulated in
cla
use 33, or fails to execute SLA, the ICSI shall have the right to invoke the
said Bank Guarantee and shall also forfeit the amount of Rs.50, 000/
-
(Rupees Fifty Thousand only) being part of the security deposit. No
interest will be payable by ICSI on the s
ecurity deposit, so held.


33.

Warranty

Standards Warranty for Hardware shall include free maintenance of the
whole equipment supplied including free replacement of parts. The
defects, if any shall be attended to within 4(four) working hours. The
comprehensive

on site warranty shall be for a minimum period of 3(three)
years from the date of installation of the equipment and successful
acceptance of it’s functioning by ICSI duly certified by the designated
officer of ICSI. The comprehensive warranty includes ons
ite warranty with
parts. Duration of leased components would be for three years.


The successful Tenderer shall be required to execute a Service Level
Agreement (SLA) as per the format attached hereto. The said Agreement
forms an integral part of this tend
er and shall be signed within 10(ten) days
of the award of the contract. The service charges payable under the said
SLA shall however be fixed and firm for a period of 3 (three) years.



Penalty of Rs.500/
-
(Rupees Five hundred only) per day or part of day
of
default will be levied if the defect reported by ICSI is not attended within
the time stipulated above. In case of default, the ICSI reserves the right to
get the product rectified / replaced or procured afresh incase the default
is beyond five days. Th
e amount so incurred by the ICSI will be deducted
from the charges to be paid to the vendor or from the security
deposit/bank guarantee. Penalty of Rs.500/
-

(Rs.Five Hundred Only) per
day will be levied for any default of the terms of the tender if the pen
alty
for any default is not explicitly mentioned individually against the clauses


34.

Delivery Period & Site Details

The Delivery, installation & commissioning will be completed within
4(Four) weeks on placement of the purchase or work order. Any delay by
t
he Tenderer in the delivery of items shall render the Tenderer liable to
any or all of the sanctions viz. invocation of Bank Guarantee / forfeiture of
security deposit, imposition of liquidated damage, etc.



Site for delivery & installation of equipment a
re as under:

The Institute of Company Secretaries of India

ICSI House, 22, Institutional Area Lodi Road

New Delhi
-
110003


The Institute of Company Secretaries of India

C
-
37, Sector

62, Noida (U.P.)


NIRC of the ICSI

4, Institutional Area, Prasad Nagar

Ne
w Delhi


110005


EIRC of the ICSI

ICSI
-
EIRC Building, 3
-
A, Ahiripukur, 1
st

Lane,

Kolkata


700019


SIRC of the ICSI

‘ICSI
-
SIRC House’, No. 9. Wheat Crofts Road,

Nungambakkam,

Chennai


600034


WIRC of the ICSI

13, Jolly Maker Chambers,

No. 2 (First Floor)
, Nariman Point,

Mumbai
-

400021


ICSI
-
CCRT

Plot No. 101, Sector


15,

Institutional Area, CBD Belapur,

Navi Mumbai


400614



35.

Liquidated Damages

If the Tenderer fails to deliver any or all of the goods or complete the
installation/ commissioning within th
e period specified in the purchase
order, ICSI, shall without prejudice to its other remedies, deduct as
liquidated damage 1.0(one) percent of the price of the delayed goods for
every week of delay or part thereof.


36.

Payment Terms

a.

100 % payment on the suppl
ied items shall be made after supply,
physical acceptance, successful installation and commissioning of the
equipment on running accounts bills. A Purchase Order will be issued
by the ICSI, which will detail the Equipment and the delivery schedule.


b.

Lease
d components cost, if any would be paid on annual basis and
calculation would be done on three years basis



c.

The service charges if any payable per annum under the said SLA for 3
(three) years, shall however be fixed and firm and mentioned cl
early in
the price Bid.


37.

ICSI does not bind itself to accept the lowest or any tender or to assign any
reason thereof and also reserves the right of accepting the tender in whole
or in part.


38.

Assignment and Subletting
:

The whole work included in the Tende
r shall be executed by the Tenderer
and the Tenderer shall not directly or indirectly transfer assign or sublet
the contact or any part thereof or interest therein without the written
consent of ICSI.


39.

Rates quoted must include the following:

a)

Site clearanc
e all the time

b)

Setting out the work


The Tenderer shall comply with and give all notices required by any
authority under any act of Parliament.


40.

Cases where no specifications provided in tender

In case of any work for which there is no specification in the

Tender, such
work shall be carried out in accordance with the directions of the ICSI or
its authorized representative.


41.

A few goods/materials may be selected or ordered or procured on
complimentary basis/subsidized basis/discounted rates from any
manufact
urers or firms by the ICSI at its sole discretion and the ICSI
reserves the right of making the payment directly for such goods or
materials. In such a situation the market value of the goods/materials so
procured would be deducted from the value of Tender
. Whether the goods
are ordered by the Tenderer or ICSI, the Tenderer shall at his own cost, fix
the same if called upon to do so and the Tenderer shall also receive and
sign for such goods and be responsible for their safe custody from the date
of their d
elivery till the date of their incorporation in the works.


42.

Daily project programme will be drawn up by the Tenderer, after
considering availability of materials, work fronts and the joint programme
of execution. The Tenderer shall adhere to the targets /
programme. A
penalty of Rs.1000/
-

per day of delay will be enforced on the Tenderer for
any deviation from the time schedule.



43.

The Tenderer shall examine carefully all the tender documents consisting
of:


-

Invitation to Tenderers.

-

General Terms & C
onditions

-

Technical Specifications.

-

Bill of Quantities.

-

Service Level Agreement (SLA)


These shall form integral part of the Agreement.


The Tenderer is advised to visit and inspect the sites at his own cost and
responsibility and to secure all nec
essary information, which may be
required for completing the tender. Ignorance of site conditions or local
information shall not be considered as an excuse for non
-
performance of
the contract. All costs, charges and expenses that may be incurred by the
Ten
derer in connection with the preparation of his tender shall be borne
by him and the ICSI will not accept any liability whatsoever in this regard.


44.

Time is the essence of the contract and the tenderer’s are required to
complete the work in all respects wit
hin the stipulated time of completion
and hand over the same, complete in all respects to the satisfaction of the
ICSI.


45.

All corrections in the tender shall be attested by initials of the Tenderers.
Corrections, if not attested may entail rejection of tend
er.


46.

It shall be clearly understood that the rates quoted in the tender will be
for complete work at site, as per instructions to Tenderers, conditions of
Contract, specifications and drawings, and also for all such works as are
necessary for the proper
completion of the contract, although specific
mention thereof may not have been made in the specifications or drawings
or tender documents. The rates shall be firm and shall not be subject to
cost escalation.


47.

Every page of the tender shall be signed on th
e left side bottom corner by
the person or persons submitting the tender in token of his/their having
acquainted himself / themselves with the general conditions etc. as laid
down. Any tender is liable to be treated as defective and liable to be
rejected i
f any of the pages is not signed. All erasures and alterations
made while filling the tender must be attested by initials of the Tenderer.
Overwriting of figures is not permitted. Failure to comply with either of
these conditions will render the tender li
able for rejection. No advice of
any change in rate after the opening of the tender will be entertained.


48.

The ICSI does not bind itself to accept the lowest tender and reserves the
right to reject any or all the tenders with out assigning any reason thereo
f
and also reserve the right of accepting the whole or part of the tender. The
part acceptance of the tender will not violate the terms and conditions of
the contract and the Tenderer will execute the work at the specified rates
without any extra charges o
r compensation with in the stipulated period.


49.

ICSI shall have power to make any alterations or additions to the stipulated
specifications, drawings, designs, and instructions that may appeal to him
to be necessary or advisable during the progress of the w
ork and the
Tenderer shall abide by the instructions of ICSI if any claim for
compensation on account of such alterations or additions. The Tenderer
shall be bound to carry out the work in accordance with any instructions
which may be given to him in writ
ing signed by ICSI and such alterations
shall not invalidate the contract, and any additional work which the
Tenderer may be directed to do in the manner above specified, as part of
the work, shall be carried out by the Tenderer on the same conditions in
all respects on the basis of which he agreed to do the main work and at the
same rates as are specified in the tender for the main work with out any
deviation. The time for the completion of the work shall be extended in the
proportion that the additional
work bears to the original contract work and
the certificate of the ICSI shall be conclusive as to such proportions.


50.

The Tenderer shall, on the written order of the ICSI, suspend the progress
of the work or any part thereof for such time or times and in s
uch a manner
as the ICSI may consider necessary and shall during such suspension
properly protect and secure the work as considered necessary in the
opinion of the ICSI or its representative. No compensation shall be payable
to the Tenderer on whatsoever a
ccount for suspension of work.


51.

Termination of the Contract.


The Contract in whole or part can be terminated at the option of ICSI, if the
ICSI for any reason whatsoever does not require the whole or part of the
job thereof as specified in the tender to
be carried out, ICSI shall give
notice in writing of the fact to the Tenderer who shall have no claim to any
payment or compensation whatsoever on account of any profit or
advantage, which would have derived from the execution of the work in
full, but whic
h he did not derive in consequences the full amount of the
work not having been carried out, neither shall he have any claim on
compensation by reason of any alterations having been made in the
original specification or the designs and instruction which sh
all involve
any curtailment of the work contemplated.


52.

Claim of Interest:


No claim for interest will be entertained by ICSI with respect to any
moneys or balances, which may be in its hands owing to a dispute
between itself and the Tenderer.


53.

Any dispute
arising out of or connected with the tender shall be referred to
the sole arbitrator appointed by the Secretary & CEO, ICSI or his nominee.
The arbitration proceedings shall be conducted in accordance with the
Arbitration & conciliation Act, 1996 and the d
ecision of the arbitrator shall
be final and binding on the parties. The arbitration proceedings will be
conducted in Delhi and will be subject to the jurisdiction of the courts in
Delhi.


54.

For any further details /clarifications, Shri Ankur Yadav, Director

Information & Technology in ICSI (0120
-
4264445) may be contacted.









31
st

January 2009






( P K GROVER )









JOINT DIRECTOR











Chapter 2


SCOPE OF WORK


The Institute of Companies’ Secretaries of Indi
a intends to hire MPLS VPN &
Internet services for its offices called the ICSI Lodi Road New Delhi; ICSI
Sector


62 Noida; ICSI
-
NIRO Prasad Nagar, New Delhi; ICSI
-
WIRO Nariman
Point Mumbai; ICSI
-
EIRO Ahiripukur Kolkata; ICSI
-
SIRO Nungambakkam
Chennai; IC
SI
-
CCRT, CBD Belapur Navi Mumbai on end
-
to
-
end basis for a
period of three year. Services as per the Service Level Agreement will have to
be started after completion of work within three weeks of the award of
contract.


Scope of work would be defined in th
ree parts.


It includes end
-
to
-
end connectivity between the ICSI Noida Office (central
node) and all other remaining six locations as given in the technical
specification section.


1. Link provisioning of last mile

2. Internet Bandwidth

3. Routing and S
ecurity


Qualified bidder can submit bid for either of the part of tender or in
association of with second party but ownership in all respects like supply of
equipments ,implementation, configuration ,day to day support, faulty
equipments replacements a
nd escalations will be of only primary vendor
who will bid for tender. Single party or joint party would be preferred.


Site for delivery & installation of equipment are as under


Shri P K Grover

Joint Director Administration & Purchase

The Institute of
company secretaries of India

ICSI House, 22, Institutional Area Lodi Road

New Delhi
-
110003

Ph: 24617321
-
24 /Extn: 1312



Shri A K Rath

Dy.Director

The Institute of company secretaries of India

C
-
37, Sector

62, Noida (U.P.)

Ph: 0120 4264446


Shri T R Me
hta

Executive Officer

NIRC of the ICSI

4, Institutional Area, Prasad Nagar

New Delhi


110005

Ph: 011
-
25816593


Shri S Mukherjee

Executive Officer

EIRC of the ICSI

ICSI
-
EIRC Building, 3
-
A, Ahiripukur, 1
st

Lane,

Kolkata


700019

Ph: 033
-

22816542


Ms. Sar
ah Arokiaswamy

Dy.Director

SIRC of the ICSI

‘ICSI
-
SIRC House’, No. 9. Wheat Crofts Road,

Nungambakkam,

Chennai


600034

Ph: 044
-

28279898


Shri Pal Sudipto

Joint Director

WIRC of the ICSI

13, Jolly Maker Chambers,

No. 2 (First Floor), Nariman Point,

Mumba
i


400021

Ph:022
-

22021826


Shri Gopal Chalam

Dean

ICSI
-
CCRT

Plot No. 101, Sector


15,

Institutional Area, CBD Belapur,

Navi Mumbai


400614

Ph: 022
-

27561229


Chapter 3


Technical Specifications


3.1.1 Part
-
1:

Specification for Link provisioning be
tween Noida

and other office of the
Institute

a.

The data exchange between the all the locations shall be over a
dedicated high
-
speed link of 256 / 512 Kbps and up gradable to 4
Mbps or above.

b.

Last mile connectivity to be extended from between locations base
d on
leased fiber /leased copper /Radio link or any others.

c.

Bandwidth on the link shall be 1:1 dedicated.

d.

RF connectivity equipments must support the IP VPN pass through or
VPN capability based on 3 DES (256bits) and AES (256bits)

e.

MPLS VPN link shall supp
ort 5 Mbps or above throughput in any
conditions.

f.

RF equipments if required must be installed with lightening arrestor
and power over Ethernet modules to avoid any additional power
requirements.

g.

Bidders are required to have any Site survey for submission o
f
commercials for commissioning of link between ICSI Delhi and ICSI
Noida Office. ICSI will permit on basis of written request by the bidders
in one
-
day advance.

h.

RF Equipments must support Point to Point or Point to Multipoint at
Central Location.

i.

ICSI has

provisioned serial interface on router (for all offices in Delhi
and Noida Only) the link by assumption of leased serial link and if RF
link option is quoted then vendor must change the serial interface to
Ethernet interface on router configuration. Apart

from this ICSI has
provisioned two Ethernet interface on router for local LAN and Internet
link connectivity.

j.

ICSI has provisioned to purchase the WAN routers wherever required.

k.

ISDN auto dialup backup option or RF link shall be quoted and ICSI will
provi
de the ISDN lines at both sides and BRI interface on routers.
Vendor shall quote for configuration and installation of ISDN line.

l.

WPC/SACFA Liaisoning Processing charges i.e. clearance/operating
License Processing for the period of three years till warrant
y period
must be build in the installation cost.


3.1.2 Part
-
2:

Internet Bandwidth at Delhi, Lodhi Road and Noida office of the ICSI


The following technical requirement shall be complied with:

a)

A Dedicated 512 Kbps link (unlimited data transf
er rate) at the location
ICSI Lodhi Road, Delhi and 2 Mbps link at Noida Office with 1:1
sharing. Committed access rate till last mile.

b)

Routers will be installed at both the ends with hardware firewall at both
sites.(Hardware would be provided by service
provider on the
locations where the same is not available as on date)

c)

Independent gateways would be used for both the locations and if one
link goes down then all Internet traffic routed to available gateways.

d)

Last mile connectivity to be extended from b
etween locations based on
leased fiber /leased copper /Radio link or any others.

e)

Internet bandwidth should support secured Site
-
to
-
Site IP VPN and it
can be used as backup link for both the offices. Available backup
Bandwidth should not be less than the me
ntioned bandwidth in any
circumstances. The back
-
up should be available both for VPN as well
as internet bandwidth

f)

ISP (Service Provider) should preferably be Class
-
A Service Provider
and should have min. STM 1 (155 MBPS) or higher bandwidth with
backup.

ISP should have local peering for National traffic; Traffic should
be routed to secondary Gateway once the primary fails.

g)

RF equipments must be installed with lightening arrestor and power
over Ethernet modules to avoid any additional power requirements.

h)

Backup Option should be supported based on IP VPN or any other
options like ISDN etc

i)

Additional termination equipments (if required), for providing Internet
connectivity at ICSI Delhi and ICSI Noida shall be supplied by ISP on
lease with bundle cost of In
ternet bandwidth. ICSI has provisioned
Ethernet interface on routers, which are also part of this tender.

j)

Any equipment like radio mast etc shall be on lease to ICSI for the
duration of the contract and only space for installation would be
provided.

k)

Intern
et bandwidth shall be provided through static IP without NAT.

l)

ISDN auto dialup backup option with same bandwidth shall be quoted
and ICSI will provide the ISDN lines at both sides and BRI interface on
routers. If vendor can quote for ISDN line that will be

acceptable to
ICSI.

m)

SNMP monitoring shall be enabled at all locations to monitor entry and
exit of data at all times.

n)

The Institute has a disaster recovery site at ICSI Lodhi Road, Delhi.
During disaster all operations will be shifted from the Nodia Offi
ce to
the disaster recovery site. The vendor is binded to up
-
grade/down
-
grade the bandwidth within four hours of intimation. The active site will
be established at Noida and Delhi, Lodi Road will be the passive site.

o)

In case link at either of the two site
s goes down the vendor will ensure
that internet bandwidth is routed from the other office to all offices.



.

3.1.3 Part
-
3:

Router for location of ICSI

Routers at three locations are available. Make is CISCO 2811, other
locations which require routers
should have specification as CISCO
2811.



Hardware Firewall/UTM:
Presently UTM Firewall is available at 2 location.
(Delhi & Noida). The UTM Firewall is providing additional functionality of IPS,
bandwidth management, HTTP Proxy, web and content filtering
, and
reporting. It is the responsibility of the Service Provider to maintain/manage
the fire wall also. ICSI is using Cyberoam CR 100i firewall/UTM as on date (It
may be noted that ICSI has similar penal terms with the provider of Cyberoam
and the owners
hip will be fixed on the vendor for all coordination as required.
A Service Provider is expected to depute personnel within 4 hrs of disruption
/degradation of traffic at the site.



Technical Sheet for Technical Bid


1.

Specifications of Hardware and su
pport

a.

Router Specification with all required accessories (make, modal,
part No. with detailed brochure). Details of association with the
principal manufacturer to be listed)

b.

Firewall Specification with all required accessories (The Institute
has
Cyberoa
m CR 100i
firewall installed at the Delhi, Lodhi Road,
Office and ICSI Noida Office. Preference may be given to the
Service Provider who will take leverage from the existing setup).
Cyberoam
make and model is CR100i manufactured by M/s
Elitecore.

Technolo
gies Ltd..


c.

Functionalities of IPS (Intrusion Prevention System), bandwidth
management, web and content filtering are already available
with the Cyberoam UTM/Firewall, and may be reconfigured.

d.

Specifications and details any other hardware for connectivity,

security and backup ISDN, if required (make, modal, part No.
with detailed broacher). Details of association with the principal
manufacturer to be listed)

e.

The Service Provider should submit written consent that the
warranty and penalty terms have been no
ted in the tender and
the SLA and is in agreement with the same.

f.

Detail pamphlets of each and every component

g.

SMS warning on disruption, restoration and degradation.


2.

Details of the firm



a.

Paid up capital in INR


b.

Details of

the sites with contact details where project worth not
less than Rs.50 lacs has been executed by the firm.


c.

Details of the solution with design and specifications of all



entities including back
-
up arrangement. A diagram of the plan



must be encl
osed with the written details.


d.

Details of escalation levels in the organization.


e.

Detail of support, National level toll free number and held desk



toll free number and the held desk established by the



organization.


f.

Details on how the link
will be managed and monitored on 24 X 7



basis for degradation.

g.

Gnatt Chart of time frame for implementation starting from 0 day.
The project report with day wise scheduling and implementation
of each component and requisite configuration and customizat
ion
of the hardware and software

h.

Letter of the principal manufacturer of the hardware and
software.

i.

Copies of Annual reports or documents for paid
-
up capital ( or
turnover).

j.

Power of attorney in the name of the person who will sign the
document.

k.

Name and d
etails of sub
-
tenders to be employed in the project.

l.

Permanent account No, received from income
-
tax department.

m.

Details of EMD furnished in accordance with clause 31.


Value Addition:


ICSI shall give weight age to firms which can provide value added servi
ces as
a part of this tender. The value added services may be VoIP, integrated FMS
services or any services as provided.


The Service Provider must note that presently ICSI has Siemens Hipath 3000
exchange at two locations and VOIP is already enabled for
the voice
communications of the two locations.
Chapter 4


Basis of Evaluation


The basis of evaluation for the contract shall be:

1.

The technical bid should be evaluated on the eligibility criteria
mentioned in the Technical Specification of the bid

2.

Th
e lowest financial bid based on competency in providing technical
solution will be awarded the contract.


The bidder should quote the prices as per the details given below:

a. One Time Fixed Cost.

Total one time cost with break up.

b. Recurring Cost on ann
ual basis.

Recurring cost would be based on following

i
. H/W & S/W required on lease at ICSI premises, for provisioning of
link between both offices and Internet Services on end
-
to
-
end basis.

ii
. Link Charges.

(Leased/Fiber/Radio Link). The charges shall

be on
actual Basis inclusive of all taxes.(The actual rates and taxes may be
mentioned separately)


Chapter : 5

Bill of Material


Section


A


Link between 7 locations (Central location being the ICSI, Noida Office)

Rates for different bandwidth as und
er in the format placed below:


Sl.

No.

Site Name

Route
r

Any
Other
Hardwa
re

Implementat
ion cost

Annual Charges
for Internet

RF/ISDN
(Backup
BRI Lines to
be
provided)






2Mbps

3
m
bp
s

4
mbp
s

5
mbp
s


1

Noida

AA*













256
kbps

51
2
kb
ps

1
mbp
s

2
mb
p
s


2

Delhi(lodhi
Road)

AA*








Sl.

No
.

Site Name

Route
r

Any
Other
Hard
ware

Implementatio
n cost

Annual Charges for
VPN

RF/ISDN
(Backup
BRI Lines
to be
provided






256
kbps

51
2
kb
ps

1
mbp
s

2
mbp
s


1

Delhi (Lodhi
Road)

AA*








2

Noida

AA*








3

NIRO (Delhi)

AA*








4

EIRC (Kolkata)









5

SIRO (Chennai)









6

WIRO
(Mumbai)









7

CCRT ( Navi
Mumbai)










BRI Lines will be provided by ICSI


* AA
-

already available CISCO 2811.

AA**
-

already available CYBEROAM CR 100i




The Institute will require 40 static IP addresses (15 at ICSI Lodhi Road and 15t
ICSI Noida which should be built in the annual cost and 10 at any other
location to be determined by the Institute)


Section
-

B


The following is already available in the In
stitute:


1.

Router CISCO


2811. This router is available at three sites i.e., Delhi
Lodhi Road, Delhi Prasad Nagar and ICSI Noida.

2.

CYBEROAM CR 100i UTM/Firewall is available with 1

unrestricted
user licenses each at ICSI Lodhi Road and ICSI Noida.

3.

It must

be noted by the Service Provider that for VPN the star
topology has been shortlisted by the Institute with ICSI Noida being
the central hub.

4.

The IVPN has to be established in two offices only i.e.ICSI Lodhi Road,
and ICSI Noida. The same shall be configu
red to be providing for
controlled access for internet which can be defined by ICSI
administrator to all the offices in the network. In case the IVPN at ICSI
Noida fails the link at ICSI Lodhi Road will provide for internet needs
of all the offices of the

Institute automatically without human
intervention.

5.

An interface must be provided where the bandwidth at each office
can be controlled and monitored on minute to minute basis.


S.No.

Description

UOM

Qty

Unit price in Rs.
(Inclusive of
taxes)

1

Routing a
nd Security (Hardware should
be with all accessories, accessories and
fully loaded
)





A

Supply, Installation and configuration of
CISCO 2811 Router for ICSI
-
EIRC, Kolkata

Nos.

1


B

Supply, Installation and configuration of
WAN Router for ICSI
-
SIRC, Che
nnai

Nos.

1


C

Supply, Installation and configuration of
WAN Router for ICSI
-
WIRC, Mumbai

Nos.

1


D

Supply, Installation and configuration of
WAN Router for ICSI
-
CCRT, Navi Mumbai

Nos.

1


E

Hardware Firewall +VPN configuration
(it must be noted that IC
SI already has
Cyber UAT device which can be used by
the Service Provider) )

Nos.

1


2

Service Level Agreement




A

SLA Charges yearly Basis

1

1


3

Charges for 40 public IP


40




GRAND TOTAL









GRAND TOTAL in words for the items
quoted in INR

Chapter
-

6

Service Level Agreement



SERVICE LEVEL AGREEMENT


This Agreement dated this the ... day of ...., 2009, is made by and
between
................(SERVICE PROVIDER’S NAME)

a company
incorporated under the Companies Act 1956., with its r
egistered office
located at
---------------

and its corporate office located at
---------------------------
-

(hereinafter appropriately referred to
as "Service Provider"

which term
shall include its successors and permitted assigns), of the
One Part


And


The Institute of Company Secretaries of India, a statutory body
constituted under the Company Secretaries Act, 1980
having its Head
Office at ICSI House, 22, Institutional Area, New Delhi


110 003 (hereinafter
referred to as

"ICSI"

which term sh
all include in its successors and
permitted assigns) of the
OTHER PART


WHEREAS:


Service Provider’s

is willing to provide
ICSI

with the post installation support
and warranty services in accordance with the terms and conditions of this
Agreement;




NOW
THEREFORE
, in consideration of the mutual promises set forth below,
and in the attachments hereto which form an integral part of this Agreement,
the Parties hereby agree to the following:


I.

DEFINITIONS


1.1

WAN & Internet bandwidth

Availability

shall m
ean the average
network time available annually for an ICSI subject to the provisions of
this Agreement.


1.2

ICSI

Equipment

shall mean any and all hardware and software owned,
leased or rented by ICSI which is provided by the Service Provider
under this

Agreement but coexists together with the Equipment with
which they operate in tandem or in isolation.


1.3.

ICSI

Premises

shall mean the site or sites designated by the ICSI
where the Network Equipment (hereinafter referred to as
“Equipment”) is installed

including areas to access the
Service
Provider’s

installed Equipment.


1.4.

Normal Office Hours

shall mean the working hours on any working
day of the
Service Provider

which shall be between 9.00 A.M to 6.00
P.M on Monday through Saturday.

1.5.

Service
Activation Date

shall be the date when Service Provider
installs and commissions Equipment at
ICSI

site.


1.6
.
Scope of Agreement

Service Provider shall ensure the link availability & throughputs
including the last
-
mile (Leased Line / Wireless

broadband link / Fiber)
at ICSI router. Link availability up to ICSI network router shall be in the
scope of service provider/Bidder and shall include Parameters/factors
like Optical Fiber Cable / Radio Connectivity, and Equipment failures.
End Routers in
cluding firewall configuration, reconfiguration and
management at all the locations would be covered in responsibility of
service provider.


Service Provider

shall provide service as mentioned below and in
accordance with the specifications set

forth in this agreement at
ICSI

designated locations:



1.7.
Maintenance Service

Service Provide shall provide maintenance services for the links
and Equipments including preventive maintenance (external and
internal cleaning of the equipment,

benchmarking and generating
reports pertaining to satisfactory through put in the network) once
every month (within first three working days of the month) during the
period of this Agreement.


Service Provider shall keep WAN & Internet Links operating at
all
times. The Service Provider personnel contacts, telephone numbers,
and other procedures of fault reports like call escalation processes,
data bases with historical information will be made available by the
Service Provider’s to the ICSI within 7 (seven
) days of the signing of this
Agreement.

In case of default the penalty of Rs.500/
-

(Rupees Five
Hundred only) will be levied on the Service Provider by ICSI. In case of
any change the same must be brought to the notice of the Institute
within seven days o
f the change else a penalty of Rs.500/
-

per day will
be levied.


The Small Network Management Protocol (SNMP) components and
patch management on supplied and leased equipments in the ICSI will
be done by the Service Provider to enable the Network Managemen
t
Software (NMS) to identify the equipments and related software.
Service Provider will do load balancing and fine
-
tuning of all
equipments.


Service Provider shall do the configuration and implementation of the
security policies on firewalls and router
s as desired by ICSI Service
provider will provide the services to ICSI for three years.


1.8.
Corrective Maintenance


In accordance with the terms of this Agreement, Service Provider shall
perform corrective maintenance. Service Provider shall repair

Equipment using the procedures of corrective maintenance as
required:

b)

The faults if any reported to Service Provider’s will be checked
immediately and resolved initially through telephonically and incase
problem remains unresolved, then technical expert v
isit site to resolve
and close the problem.


c)

Replacement of any faulty unit on site to be undertaken either through
Service Provider’s service engineers or a third party as determined by
the Service Provider depending on the location.


d.

Reconfigurations of
the system (as and when new updates of software
version are released) by the Service Provider.


The Service Provider personnel should respond with in 15 min. after
logging in of call and rectify the fault within 2 working hours. The fault
should be resolve
d in 4(four) hours of recording of the same. In case
the equipment is to be replaced the total time allowed will be 72
(seventy two) hours for implementing the new Equipment
notwithstanding that the Network is up and running within 4 (four)
hours by standb
y with same functionality arrangement before taking
any equipment for replacement. In case of default of any or all of the
mentioned conditions a penalty of Rs.500/
-

(Five Hundred only) per
hour or part of hour will be levied on the Service Provider.


1.9.

Services Availability

Network Availability is the percentage of the total available time to the
total time under consideration for An IP Port subscribed by Customer,
where total available time is the sum of the usable time for an IP Port.

a. Network
up Time:

The bidder shall ensure minimum 99% uptime on 24 x 7 x 365 basis
from ICSI Router’s Point to ISP’s point of presence.

b. Packet Loss:

Maximum packet loss on a monthly basis shall not exceed 1
-
2% in 99%
of instances.

c. Network through put:

Ensure
98% throughput of the minimum committed bandwidth from
ICSI router to its International Gateway on 24 x 7 x 365 basis. The
peering on International links must be given in technical tender.

d. Network Latency:

Maximum Network Latency between ICSI Router poi
nts to International
Gateway (Western and Easter Coast of USA) latency shall not exceed
300
-
320 ms, in worst situation else the link shall be considered as down
or unavailable.

e. Availability of Leased Line Link/ wireless broadband link:

The availability
of the leased line link / wireless broadband link shall
be 99% on 24 x 7 x 365 basis.

f. Network Usage Reports.

The bidder shall provide following network usage reports, online
and/or printable:

• Monthly Usage Reports (Daily / Hourly reports provided on m
onthly
basis).

•Monthly Network Bandwidth Availability, for both up/down links data
transaction. (Daily Reports provided on a monthly basis).

•Network Latency Report. Network Performance Monitoring Software
(MRTG & other associated software packages, or eq
uivalent) module
shall be accessible to in ICSI premises, by the bidder at no extra cost to
ICSI.

g.

Network monitoring

Interface terminated at ICSI from ISP should be SNMP enabled so that
ICSI can monitor WAN port through NMS.


1.10.

Compensation aga
inst Network Non Performance.

In case the service is continuously unavailable beyond 30 minutes, for
any reasons, whether under Control of the bidder or beyond, the
bidder shall extend the period of service by one day for every 30
minutes of down time, How
ever, the total downtime shall not extend
1(one) day/24 hours in a quarter. ICSI reserves the right to review and
terminate the services of the bidder or can charge Rs. 500 per 30
minutes down time.

The down time shall start from the time of observance
of the service non
-
availability by ICSI and end at the time of restoration of the services by the
vendor, to the satisfaction of the ICSI. The delay due to no response of the
vendor, in registering the service call and subsequent issuance of service
call d
ocket number shall have no bearing on Total Service Down time.

There should be a provision to upgrade for future expansion and WAN
Network Up gradation. The NMS shall be configured to determine the
throughput of the leased line/cable or any other Internet
Connection.
Degradation in signal is to be logged immediately. The ICSI or its
authorized organization / person will be responsible to lodge the
complaint to the Internet Service Provider (ISP) and log will be maintained
by each party. ISP will send the ca
ll log report on during first three days of
the month (on monthly basis).


1.11.

End
-
to
-
End Service Requirement
.

The bidder shall be responsible for providing Internet services on End
-
to
-
End basis, implying that all hardware and software required for
i
mplementation of services shall be sole responsibility of the bidder,
up to the ICSI router. Likewise, the operation and maintenance of the
service shall also be on end
-
to
-
end basis.


1.12.

Infrastructure at ICSI premises
.

ICSI shall provide at its prem
ises a, 230V, Single Phase, 50 Hz, UPS
Power supply point, for bidders end terminal equipment. Bidder shall
spell out in the bid any specific requirement for operation of its end
terminal equipment.


1.13.

Reduction

The bidder shall be a class A ISP Lic
ensee (Documentary evidence to
be submitted) and shall offer the quotation as per the guidelines
announced by TRAI / Govt. Regulatory Authority. However, in case of
reducing tariff policies the bidder shall offer/agree to reduce
bandwidth charges proportio
nately on the offered prices.



1.14
. Preventive Maintenance


Service Provider shall perform preventive maintenance for the
Equipment on the ICSI site. The preventive Maintenance includes
normal checks on a periodic basis to check the quality of the
per
formance of the Equipment. The preventive maintenance means
external and internal cleaning of the Equipment, benchmarking and
generating reports pertaining to satisfactory through put in the network
once in two months (within first three working days of th
e month)
during the warranty period. In case of default of any or all of the
mentioned conditions a penalty of Rs.500/
-
(Five Hundred only) per day
or part of day will be levied on the Service Provider.


1.15


Spare Parts Support


The failed Equipment sha
ll be replaced with in four hours through an
exchange consisting of returning the failed unit and replacing an
equivalent spare in good condition. These faulty units are sent back for
repair to the service provider test facility.


1.16
.

Service Calls



T
he Service Provider will configure the existing
Network Management
Software (
NMS) at ICSI and his own location such that the fault is
communicated immediately to the concerned engineer of the Service
Provider through SMS or / and E
-
mail. The software for

all such calls
will maintain a log. The Service Provider will maintain record for
necessary action taken till the closing of the call. Monthly MIS of all
such faults to the action taken closing date and time will be provided by
the Service Provider on the

first working day of the next month by 11:00
AM. In case the fault report is not received by ICSI the penalty of
Rs.500/
-

(Rupees Five Hundred only) per day of the delay will be levied
on the Service Provider.


1.17

Response Time:



The calls will be

communicated to your local office through Telephone,
email and in writing. Calls should be responded with in 15 min. after
logging the call with ISP. Call must be resolved with in 2 hrs and it
should not exceed 2 hrs. under any circumstances. It would be
the
responsibility of vendor to ensure the desired uptime to avoid any
penalties .Any Breakdown calls made before 1600 hrs is attended on
same day and call made After 1600 hrs and cleared before 1200 hrs of
next working day will not attract any penalty. Ot
herwise the penalty
will be levied @ Rs 1000/
-

per day.



1.18.

Bandwidth Management


The ICSI has procured Internet bandwidth from service providers. The
Service Provider shall test the bandwidth on regular basis and provide
a monthly report on the ex
act bandwidth provided to ICSI. The report
must be made available by the 5
th

of the month on which it is due. In
case of default a penalty of Rs.500/
-
(Five Hundred only) per day of
default will be levied.


The Service Provider will ensure that proper log
is maintained on the
services provided by them to the ICSI. ICSI will lodge the complaint to
the service providers help desk through phone or email or NMS and
complaint number will be issued to ICSI. Further a monthly log of the
disruption in services will

be provided to the ICSI by the 3
rd

day of the
next month eg for June 2005, the disruption log is to be provided by 3
rd

of July 2005. In case of default in lodging the complaint or non
-
providing of log by due date a penalty of Rs.500/
-

(Five Hundred only)
per day of default will be levied.



1.19

Configuration Management


ICSI has procured equipments like Routers ,Firewall , internet links and
point to point link from service provider .The service provider shall
responsible for any configuration changes or manag
ement of devices
.Service provider shall coordinate for any problem faced in day to day
operation till the problem get resolved .If ICSI desire any configuration
change or setup changes in benefit of institute at any stage and same
will be done by the ser
vice provider. Firewall includes the VPN
configuration for site to site, remote clients and SSL configuration.

Service provider shall
be responsible for providing technical support
and coordination to integrate of all devices supplied by service
provider w
ith existing services or connected devices running at ICSI.
Service provider will visit the office of ICSI within four hours of lodging
the request.

In case the service provide does not report at the ICSI
premises within the desired time a penalty of rs
.500/
-

per hour of the
delay shall be levied.


1.20

Deliverables


Service provider shall deliver the services as per as per the
expectation of the Institute.

Service provider will submit the complete project documentation
including the configuration details of
all the devices supplied or
deployed by the service provider with implementation time line.

Service provider will submit the monthly reports as defined in 1.9 f
network usage reports.


Service provider will submit monthly call log report that wi
ll be verified
by the ICSI database.


Service provider will maintain the firewall, router configuration history
log and same will be submitted to ICSI and will seek for approval in
writing from ICSI before making any changes in firewall configuration
or wi
th other devices.


Service provider will maintain incident management log that will be
submitted to ICSI on the third of every month for the previous month.

Administrative Passwords of devices will be maintained by service
provider but devic
e monitoring passwords shall be provided to ICSI.






2.

TERM


The term of this Agreement shall be three years beginning on the date
of this Agreement. After the initial term, this Agreement may be
renewed each year for an additional twelve (12) month pe
riod as per
mutual understanding between the parties.




3.

CONSIDERATION


In consideration of services being rendered by the Service Provider
under this Agreement, ICSI shall pay an amount of Rs.___________
(Rupees ________________________________only) pe
r year during the
term of this Agreement. After the expiry of the term, the service
charges shall be revised as per mutual agreement between the parties.


4.

ICSI RESPONSIBILITIES


To facilitate
Service Provider’s

provision of Equipment and Services,
ICSI

agrees to perform the following obligations:



4.1

Access

:

ICSI

shall grant access at all times to Equipment,
related sites, office areas and other facilities to Service
Provider and its authorized representatives, subject to
ICSI
's
reason
able security restrictions.
ICSI

shall arrange for
permission for access to offices of third parties for purposes of
carrying out the work to be performed by Service

Provider

under this Agreement.


ICSI

shall give access to
Service Provider

or its au
thorized
representative to sources of electrical power, and any other
necessary utilities and facilities, including telephone access to
Service Provider

‘s Network Operations Center or to ICSI’s
offices which may be required in order for
Service Provid
er

to
provide efficient Service.


4.2

Installation
:

ICSI
'’s personnel shall co
-
operate and support
Service Provider's representatives, as required, for
Equipment installation, problem diagnosis and isolation of
faults.


4.3

Additi
onal ICSI Responsibilities
:

a) Provide space for indoors equipment and for routers,
modems, spare and test Equipment;

b) Provide for all necessary electricity and UPS systems of
required rating for each site;

c) Furnish all facilities from ICSI equipment

to be interconnected
with the Network;

d) Provide access to
Service Provider

personnel during working
hours and any subsequent assignee to all
ICSI

Premises;


5.

FORCE MAJEURE


Service Provider

shall not be responsible for delays or interruptions in
the i
nstallation of the Equipment or provision of Services when such
delays or interruptions are caused beyond the reasonable control of
Service Provider
including acts of Government, acts of God, fire, flood,
plague, earthquake, war, terrorism, civil strike or

commotion.


6.

INDEPENDENT TENDEROR OR SUBTENDEROR

The relationship of
Service Provider

to
ICSI

under this Agreement shall
be that of an independent Tenderer.


7.

Project Contacts
:
ICSI

designates Director, Information Technology
and Service Provider

designates________ as the responsible person
representing them for the Installation and Services Start
-
up Program.
These persons shall represent the respective Parties in all aspects of
the provision of Equipment and Services.


8.

TERMINATION

ICSI sh
all be entitled to terminate this Agreement forthwith and without
prior notice or any liability, in case there is any violation of the terms of
agreement or in case there are more than 3 penalties on the Service
Provider in any month.


9.

ADDITIONAL CONDI
TIONS


9.1

Governmental Approvals
:
Service Provider
will obtain all
necessary licenses and approvals, including those of local, State,
and Central Government for the successful implementation of all
equipment.


The Parties shall co
-
operate to facilitate

the obtainment of any
necessary Governmental licenses and approvals.

9.2

Complete Agreement
: This Agreement and all of its Attachments
constitute the complete Agreement between the Parties and
replace any written or oral Agreement or understanding with
respect to the subject matter. Changes, amendments or
interpretations of this Agreement shall be valid only if they are in
writing and signed by both parties, except that each Party may
make a change of domicile or change of the name of the person
to whom
notifications shall be sent. This notification shall be
made through a written document to the other Party to this
Agreement.


9.3

Non Waiver
: Failure to exercise by either party of any right
under this Agreement in one or more instances shall not
consti
tute a waiver of those rights in another instance. Such
waiver by one Party of any of the rights established herein shall
not be considered as a waiver of another right established
herein.


9.4

Notifications
: All notifications or notices related to this
A
greement shall be made in writing and shall be effective when
they are delivered personally or sent by registered mail to the
addresses indicated in this Agreement. Any change of Address
should be notified. The notification must only be made to the
designa
ted authority in ICSI.


9.5

Headings
: The headings used in this Agreement are for purposes
of convenience only and shall not control the language or
meaning of the provision following.


9.6

Precedence
: In the event of any ambiguity or doubt or dispute
o
n the terms and conditions applicable the order of precedence
for the purposes of resolving such ambiguity, doubt or dispute
shall be :



(1) This Agreement


(2) The Attachments


(3) The Purchase Order


(4) The Offer


10.

ARBITRATION

Any
dispute arising out of or connected with the tender shall be
referred to the sole arbitrator appointed by the Secretary & CEO, ICSI
or his nominee. The arbitration proceedings shall be conducted in
accordance with the Arbitration & conciliation Act, 1996 a
nd the
decision of the arbitrator shall be final and binding on the parties. The
arbitration proceedings will be conducted in Delhi and will be subject
to the jurisdiction of the courts in Delhi.


In case the service provider fails to appoint an arbitrator

within 30 days
from the receipt of the request to do so by the ICSI, Secretary & CEO ,
ICSI will designate the sole arbitrator.


Subject to as aforesaid, the provisions of the Arbitration and
Conciliation Act. 1996 and any statutory modifications or re
-
en
actment
in lieu thereof shall apply to the arbitration proceedings under the
clause.



11.

JURISDICTION OF COURTS:

All disputes arising out of or relating to the Tender shall be deemed to
have arisen in New Delhi and only courts having jurisdiction over De
lhi
shall determine the same.


IN WITNESS WHEREOF, the parties hereto have caused this Agreement
to be executed in duplicate as of the day and month and year first
written above.




FOR……Service Provider’s


FOR the Institute of Company
Secretaries of India





AUTHORISED SIGNATORY



AUTHORISED SIGNATORY


NAME:






NAME:


DESIGNATION:





DESIGNATION:


DATE:







DATE:



In presence of


1.


2.