Switch Expert™ (SE) Overview - Real Time Monitors, Inc.

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Switch Expert v7.0
-

Network Management

Operations Support System (OSS)




711 S
Carson, Ste 4

Carson City, NV 89701

Phone/Fax: (877) 464
-
7864

Web::
http://www.rtmi.com



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Table of Contents

Switch Expert™
(SE) Overview
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4

Switch Expert™ Key Features
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4

SE follows the FCAPS model:

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4

Op
tional Features
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5

Basic System Configuration

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6

SE Key Benefits to the End User

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7

Compatibility and Value
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7

Connection to Network
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7

Softwa
re Requirement s

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7

Engineering Rules
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7

Typical Server Hardware
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7

Network Element Monitor Screenshot

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8

System Event Monitor Screenshot

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9

Real
-
Time Call Accounting Screenshot

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10

Integrated IE Browser Screenshot

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11

Integrated VB Configurator Screenshot

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12

Trunk Busy Hour Screenshot

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13

System Graphics Capabi lities Screenshot

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14

IP Intrusion Detection and Notification

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15

Supply and Service Readiness

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16

Site Preparation Requirements

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16

Annual
Subscription Plan (Maintenance)

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16

Telephone Technical Support

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16

Maintenance support
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16

“Parts to Site” Timeframe Commitment and S
pares
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16

Warranty Service

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16

AS5300


Hardware Requirements

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18

AS5300


Ports and Protocols

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19

AS5300


Reports

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19

CS2100


Hardwar
e Requirements

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21

CS2100


Technical interface

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21

CS2100


Ports and Protocols

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22

CS2100


Reports

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22

DMS/SL
-
100


Hardware Requirements

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23

DMS/SL
-
100


Technical Int erface

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23

Switch Expert interfaces to the MSL / DMS through multiple RS232 connections.

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23

DMS/SL
-
100


Ports and Protocols

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24

DMS/SL
-
100


Reports

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24

MG 1000/CS 1000/Meridian
-
1


Hardware requirements
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25

MG 1000/CS 1000/Meridian
-
1


Technical Interface

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25

MG 1000/CS 1000/Meridian
-
1


Ports and Protocols

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26

MG 1000/CS 1000/Meridian
-
1


Reports

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26

Network Management Operational Support System (OSS)

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27

High Availability Option
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List of Figures

Figure 1: SE V7.0 server WITH OPTIONAL HIGH AVAILABILITY

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6

Figure 2: Network Element Monitor Screenshot

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8

Figure 3: System Event Monitor Screenshot

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9

Figure 4: Real
-
Time Call Accounting Screenshot
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10

Figure 5: Integrated IE Browser Screenshot

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11

Figure 6: Integrat ed VB Configurator Screenshot

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12

Figure 7: Trunk Busy Hour Screenshot

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13

Figure 8: System Graphics Capabilities Screenshot

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14

Figure 9: IP Intrusion Detection and Notification

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15


List of Drawings

Drawing 1: Typical Rack layout
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17

Drawing 2: AS 5300 configuration

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18

Drawing 3: CS 2100 Configuration

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21

Drawing 4: Dms/msl
-
100 Configuration

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S
WITCH
E
XPERT


(SE)

O
VERVIEW

Switch Expert (SE) is an IP based client/server network
element monitoring application that utilizes Advanced
Encryption Standard (AES)
strong encryption and meets
the Telecommunication Management Network (TMN)
mandatory requirements. Switch Expert is JITC and IA
certified for military networks and may be used by the
NOC to simultaneously monitor multiple network
elements (NE) in real
-
tim
e and provide point and click
access to Call Detail Records (Billing), Quality of Service
(QOS), Syst em Events (Alarms), Traffic Analysis, Secure
Switch Access with integrate
d VBScripting and IP
Intrusion D
etection. SE traffic module provides
short/long
-
t
erm traffic trending statistics essential for
proper provisioning of trunk groups, lines modules and
remote switching sites.

SE

may be
configured in a parent/child relationship; this
configuration enabl es the SE children to relay locally
processed call det
ail records
, traffic
and system events
to its parent. SE maintains an alarm process that
monitors and det ects loop contact closures from
external devices
,

such as syst em alarm status,
environmental alarms,
and
switch room access
,

etc.

SE may be deployed

in a High Availability (HA)

configuration.

The HA configuration synchronizes
between
the Primary and

Backup

Server. Each server is
capable of running standalone in the event one fails.


SE

version
7.0

includes functionality that allows the
application t
o process

AS 5300,

CS 2100, MSL
-
100, MG
1000M , CS 1000, Meridi an 1 PBX Syst em Events (
Fault
)
,
Secure Switch Access with VBScripting (
Configuration
),
Station Message/Call Detail Recording (
Accounting
),
Operational Measurements
and Quality of Service
(
Performance
)

and IP Intrusion (
Security
)
.

A us
er accesses the Real Time Monitors Switch Expert
Client 7.0 application through a site
-
provided
Management Workstation. The user logs into the
workstation through two
-
factor authentication. The user
also log
s into the Client application with a username and
password and enters the associated Personal
Identification Number (PIN) to their Common Access
Card (CAC) for t wo
-
factor authentication access.
Switch
Expert uses

FIPS

140
-
2 compliant AES 128/256
-
bit
encr
ypted
TLS

for client/server traffic
.



S
WITCH
E
XPERT


K
EY
F
EATURES

SE

FOLLOWS THE
FCAPS

MODEL
:

AULT



This
module processes all events and
alarm
s

produced by the switching system and
incorporates

an integrated system event analyzer
.

ONFIGURATION



Th
is
module
provides users
with a Secure
Switch Access (SSA) for command
line maintenance

along with integrated predefined and
customizable VB Scripting

for terminal sessions via
RS232, Telnet Rlogin, SSH,
AS 5300,
CS 2100,
MSL
-
100,
CS 1000,
Survivabl e Remot
e Gateway (SRG),

and
M
eridian
1.


CCOUNTING




This
module consist of ad
-
hoc call
detail recording queries along with assignabl e
cost code
s

for
automated
bill
delivery processes
.

ERFORMANCE



This
module will process raw
switch data used to produce
meaningful switch
performance report s
,

which

include s
hort and long
attendant console

report
s and trunk

utilization studies.

ECURITY



This
module
can be configured to
record

every key st
r
oke issued to the host system
(CS 2100, CS 1000, MG 1000, and Mer
idi an) by service
order or maint enance personnel utilizing the secure
switch access process. Authorized security personnel
may then perform security audits by retrieving the
recorded commands by Date, Time, User or Command
used. The security module also
includes IP Intrusion and
Detection
,

allowing Switch Expert to scan a range of IP
addresses for open port
s

and known vulnerabilities.
Scanning intervals are customer definabl e with optional
Critical, Major or Minor alarms for newly found IP
address
es
, open

IP ports and/or

vulnerabilities.

Station Message/Call Detail Recording



Provides real
-
time tracing of all completed calls. The real
-
time t racing
is accomplished through a powerful and easy
-
to
-
use
report wizard that can search for individual station
usa
ge, authorization
-
code usage, bomb threat and
harassment calls at a rate of 1.5 million records per
minute. This automated process replaces manual, time
-
consuming and error prone procedures that could take
days to complete.


Operational Measurements (Perf
ormance)



SE
provides
numerous

reports

to

supervisors

and
administrators
,

along with long
-
t erm traffic trending
F

C

A

P

S


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statistics essential for proper provisioning of trunk
groups, lines modules and remote switching sites.

Network Element Monitor (NEM)



Allows one
SE

Primary/Parent
server to collect the Call Detail Records,
Traffic Reports
,

and System Events from
M1/CS 1000/AS
5300

systems with a maximum of 250,000 busy
hour attempts per
deployed system
.


S
ystem Event Monitoring (Alarms)


Provides
struct
ured access to all syst em events
generat ed by the managed
telephone systems.
This
module also p
rovides alarm
notifications
via Email and
SNMPv2 and v3.


Command Line Polling (CMD)


Provides a
method of polling the secret logs. This process
records all co
mmands entered into the MSL
-
100
system by maintenance or service order personnel. This
feature is also used to detect hackers attempting to
access the MSL
-
100 system. For
CS 2100/MSL
-
100

systems only.

Secure Switch Access (Configuration)


Provides
author
ized clients with remote switch access with
integrated VBScripting through the SE server.

Report Scheduler (RPT)


Allows the customer to
schedule Traffic, System Events, and SMDR/CDR reports
and have the output produced in HTML, XLS, PDF and
Tabbed Text. These reports can then be automatically
sent via email and/or FTP to their desired destinations.

Station Message
/Call Detail Recording (SMDR/CDR)
Real
-
Time Redirect


This feature allows the SE parent
to collect SMDR/CDR records from all children and
redi rect them to the billing server based on customer
definabl e dialing parameters. This feature allows SE to
record

all calls
,

i.e.
,

Trunk
-
Line, Line
-
Line, Trunk
-
Trunk
and Line
-
Trunk
,

and redirects only the toll calls to the
billing server via FTP, RS232 or TCP client/server
network connections. The redi rected records can be the
original raw ASCII dat a produced by the

system

or can
be reformatted into tabbed delimited records with
customer definable fields.

Enhanced Map (MAP)


The

map allows centralized
clients’ visual alarm indications and point and click
access to multiple sites with seamless alarm filtering.

Syst
em Event Analyzer (SEA)


Allows point and click
analysis of thousands of critical, major and minor system
events. SE accomplishes the analysis by allowing the
end user to breakdown/analyze like events based on
selectable text within the events.

System
Alarm Management (SAM)


Provides a
hardware alarm
-
monitoring and notification process.
The hardware alarm
-
monitoring is
accomplished via an optionally provisioned USB
Alarm Interface Unit (AIU). The AIU provides
the customer with sixt een (16) incoming a
nd
sixteen (16) outgoing
definabl e loop contact
closure points. Contact
closures may be assigned
Critical, Major or Minor alarm
severity.

Toll Fraud Monitoring (TFM)


Provides
notifi
cation of completed calls, i.e.,
simultaneous/abusive authorization cod
e usage
,

along
with excessive/unusual domestic and international calls,
such as long duration and unexplainable tandem calls.

Email and SNMP notifications and paging
are
based on
customer definable System Event, Hard Alarm, and Toll
Fraud triggers.

All c
lient/server communications are secured via TLS and
AES strong encryption.

O
PTIONAL

F
EATURES

Quality of Service (QoS)



Provides real
-
time Qo
S
collection of completed VOIP calls. The real
-
time tracing
is accomplished through a powerful and easy
-
to
-
use
re
port wizard that c
an search through 1.5 million Qo
S
records per minute. For CS 2100 & AS 5300 only.

IP Intrusion and Detection (Security)



Provides the
ability to define and scan a range of IP addresses.
Once
scanned,
the identity of each reported IP and

open port
in

the
report ed
scan
may be set
as a baseline (all is
known) scan. Switch Expert will then
,

on a definable
time interval
,

rescan the IP range and compare aga
inst
the known baseline. I
f a new IP or open port or
vulnerability is discovered, SE pr
ovides notifications via
Email and/or an SNMP trap
.

Core Billing Monitor (CBM)

-

Enabl es

customer
definabl e cost codes with definabl e billing codes. The
CBM

generat es a monthly bill based on call usage for
groups of lines, authorization codes and trunks.
The bill

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is generated in PDF or Excel
formats
and is automatically
delivered to an email address, FTP site,
network

location

or all
of the
above.

See FIG 3

on page 8.

B
ASIC
S
YSTEM
C
ONFIGURATION


FIGURE
1
: SE V7.0 SERVER WIT
H OPTIONAL HIGH AVAI
LABILITY


The SE application is built on the standard Windows platform. This model allows for on
-
site IS and switch trained
personnel to perform all the installation requirements. A single in
stallation consists of a Windows

2003/2008 Standard
server typically located in close proximity
to

the
switch

and, depending on the
system type
, multiple IP or RS232
connections will be established to feed raw data f
rom the switch to the SE Server
.


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SE

K
EY
B
ENEFITS TO
THE
E
ND
U
SER



Provides a centralized fault management system



Provides a potential
cost savings

tool by performing trunk provisioning analysis



One server can manage multiple PBX locations via IP connections



Provides an automated traffic
report delivery system



Provide
s

an automated call costing and bill delivery system (optional)



Provides the ability to easily perform ad
-
hoc queries and analysis of the PBX system



Provides powerful and easy to use point and click interface to multiple PBX s
ystems



Provides the ability to easily monitor and access multiple systems simultaneously



Provides PBX access through TLS and AES strong encryption and built in IE browser



Provides a toll fraud detection and notification process



Provides an IP intrusion det
ection and notification process (optional)



Provides Quality of Service Monitoring and Reporting (option
al)


C
OMPATIBILITY AND
V
ALUE

SE is currently deployed at approximately
eighty
percent (80%) of INSIGHT
-
100 member sites

and
growing.


New or existing Avaya users will appreciate SE’s power
and ease
-
of
-
use as it relates to retrieving information
from the
communications

system. Maintenance and
administrative personnel report an immediate
understanding of their system when viewed through

the
SE application. This understanding significantly reduces
the amount of training required to maintain the system
and increases confidence in the Avaya system.

C
ONNECTION TO
N
ETWORK

The
SE

Parent
requires standard Ethernet network
connection with a sta
tic IP that will be used to listen for
client connections. The IP listening port is customer
definable from 0


32765, with a default of port 80.

Note: All data passed between the
Parent / Child and
Client

is in a compressed and encrypted at up to
Advance

Encryption Standard (
AES
)

256 bit.

S
OFTWARE
R
EQUIREMENTS

The
Server

software must be installed on a Windows
2003 Server or greater. The SE client software should be
installed on each user’s PC that requires access to the SE
application server. Supported
workstation operating
systems are W
indows XP, Vista, and Windows 7.


E
NGINEERING
R
ULES

The
SE

server is a real
-
time CPU
-
intensive application
requiring available CPU and memory resources at all
times. All efforts should be taken to restrict other CPU
and memory intensive application
s

from running on the
same server as the
SE

server software.


T
YP
ICAL
S
ERVER
H
ARDWARE

Minimum Server Requirements:



Processor
: Dual Xeon, 2.8 GHz or greater



Memory: 4GB minimum



Drives: 146GB RAID 1



One available PCIe slot (For Digi Serial Card)



Four USB ports (Security Key, AIU, Keyboard,
Mouse)



Operating System:



Windo
ws Server® 2003, Standard Edition or

Windows Server® 2008, Standard Edition


Each Switch Expert system is
capable of hand
l
ing
250,000 busy hour processed events
,

which include
individual call detail record, QoS records, alarm events,
Operational Measurements, etc.
A
dditional servers
may
be added
if
the
event capacity exceeds
the
maximum
limit.





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N
ETWORK
E
LEMENT
M
ONITOR
S
CREENSHOT

Allows one SE parent server to collect and process in real
-
time System Events, Call Detail Recording and half
-
hourly traffic
reports via two IP connection
s and features.




Up To 100
Sites Per SE Parent Server



Allows Viewing of Raw Data on IP Ports



Definable Trunk Access Codes



Customizable Traffic Processing



Supports Telnet and SSH2 Terminal Servers &
Buffer Boxes with Connection Status, Received
Bytes and Processed Record Counts



Integrated into System Event Monitor



FIGURE
2
:
NETWORK ELEMENT MONI
TOR SCREENSHOT


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S
YSTEM
E
VENT
M
ONITOR
S
CREENSHOT

Provides real
-
time alarm viewing of multiple servers connected to various

switching systems and features.


FIGURE
3
: SYSTEM EVENT MONIT
OR SCREENSHOT




Intuitive Alarm Filtering



Multiple Site Monitoring (NOC)



Severity Sorting



Attachable Event Notes



Ad
-
hoc Queries on Historical data



Detects Loop Closures



Integrated Event Analyzer



Integrated Report Wizard



Notifications: Email, SNMP, POTS Paging






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R
EAL
-
T
IME
C
ALL
A
CCOUNTING
S
CREENSHOT


Provides real
-
time call accounting from variou
s network elements and features.



FIGURE
4
: REAL
-
TIME CALL ACCOUNTING

SCREENSHOT




Definable Billing Rates



Supports Formats Excel and PDF



Directory Number Accounting



Ma
s
ter Rollup Summary



Authorization Code Accounting



Integrated Searching Capabilities



Automated Bill Delivery






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I
NTEGRATED
IE

B
ROWSER
S
CREENSHOT

Provides real
-
time access to multiple elements via in
tegrated tabbed browser windows.




Integrated with SE ‘s enterprise map



Manages multiple session
s



Provides point and click access to enterprise elements



No popup
s




FIGURE
5
:
INTEGRATED IE BROWSE
R SCREENSHOT


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I
NTEGRATED
VB

C
ONFIGURATOR
S
CREENSHOT

Provides real
-
time access to multiple servers connected to various

switching systems and features.


FIGURE
6
:
INTEGRATED VB CONFIG
URATOR SCREENSHOT




Standard VT Emulation



Supports Rlogin



Secure Switch Access



Support
RS232



Supports SSH2



Integrated VBScripting



Supports Telnet







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T
RUNK
B
USY
H
OUR
S
CREENSHOT

Provides easy to underst and Trunk Busy Hour dat a, which may be used to determine optimal trunk group sizes and
potential cost savings.


FIGURE
7
: TRUNK BUSY HOUR
SCREENSHOT




Trunk Capacities



Short and Long Term Reporting



ACD Statistics



Automated Report



Console Studies



Scheduling Customer Definable



Host Traffic



Reports and Charts



Remote Traffic



Integrated Report Wizard





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S
YSTEM
G
RAPHICS
C
APABILITIES
S
CREENSHOT


Provides a visual display of report data. Graphs may be produced in a variety of 2D and 3D formats.



FIGURE
8
:
SYSTEM GRAPHICS CAPA
BILITIES SCREENSHOT





2D and 3D Charting



Bar, Line,
Area and Step Charts



Predefined Templates for each module



Automated Char
t

Delivery



Customizable Template



Customer Definable Schedules



Custom Lighting Effects



Integrated Report Wizard



3D Rotation






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IP

I
NTRUSION
D
ETECTION AND
N
OTIFICATION

Provides automated IP port scanning and detection of variou
s network elements and features.




Multiple Definable IP Ranges



Definable Base Line Scan



Definable Scan Intervals Hourly, Daily



Definable Descriptions for IP and Open ports



Definable Scan Types



Integrated Scanning Comparisons



Automated Alarm Notification on new Vulnerabilities




FIGURE
9
:

IP INTRUSION DETECTI
ON AND NOTIFICATION

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S
UPPLY AND
S
ERVICE
R
EADINESS

S
ITE
P
REPARATION
R
EQUIREMENTS

Rack
space required for
SE

server, designation of dry contact closures for Alarm Interface Unit (AIU) and a network
connec
tion with a static IP address.
Switch Expert

require
s

the SMTP mail server
s

IP address
and a dedicat ed email
address
to allow

it

to send automated reports and alarm notification
s
.



Server is mounted



Power is available. One
120v
AC outlet

is required per server; two

per server if redundant power will be used.



Cables have been Identified and ran (Network, IOM,
and/or TTY)



Any required information for site access has been requested and received from RTMI

A
NNUAL
S
UBSCRIPTION
P
LAN
(M
AINTENANCE
)

The Switch Expert Annual Subscription Plan covers the following through the term of the contract:

T
ELEPHONE
T
ECHNICAL
S
UPP
ORT



New Releases and Maintenance for Switch Expert Software Updates via Web



Updates to Purchased Switch Expert Modules



Help
-
line service is currently availabl e to all customers enrolled in a subscription/support program. Technical
support is provided only
to registered users of Switch Expert. When requesting support a user must provide the
product serial number. The serial can be found in the products About Box.

M
AINTENANCE SUPPORT



Telephone support


available Monday thru Friday from 8am to 5pm (Central
Ti
me) at 877
-
464
-
7864, option 3.



Email. Only basic questions are handl ed through this forum. The email address is
support@rtmi.com
.

More complex questions require telephone support.



Case Resolution. An action plan for
all calls that generat e an open case is developed within 48 hours. The status of
an open case is communicated at least once a week.


“P
ARTS TO
S
ITE


T
IMEFRAME
C
OMMITMENT AND
S
PARES

Each customer site receives a custom installation CD for that specific site.

If a probl em is determined to be with the Alarm Interface Unit (AIU) hardware, RTMI will ship a replacement to the site via
best way from their
Nevada

warehouse. The site will
be responsible for returning the faulty AIU unit
.

Customers may purchase a spare
Alarm Interface Unit
, if desired.

W
ARRANTY
S
ERVICE

RTMI warrants that (a) the SOFTWARE PRODUCT will perform substantially in accordance with the accompanying written
and on
-
line materials for a period of one (1) year from the date of installation, and (b) any hardware accompanying the
SOFTWARE PRODUCT will be free from defects in materials and workmanship under normal use and service for a period
of one (1) year from the date

of installation.

Warranty support request
s

should be
made

to RTMI via phone at
877
-
464
-
7864.

When requesting support a user must
provide the product serial number located in the product’s “About” box.

All diagnostics will be performed remotely. If the pr
oblem is determined to be with the Alarm Interface Unit (AIU)
hardware, RTMI will ship a replacement to the site via courier to the customer site. If the probl em is found to be within th
e
SE

software, RTMI will resolve the probl em and will place an updat e
d software fix to the
RTMI secure website. The
customers'
internal IS prime or authorized channel resource, as appropriat e, may then download the software and perform
an update procedure to install the fix.

Typical Rack Configuration


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This figure depicts Switch Expert in a High Availability configuration. Switch Expert may also be configured with a single
server stand
-
alone or in a multiple server
s parent/child configuration.


DRAWING
1
:
TYPICAL RACK LAYOUT

AS5300

Configuration

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DRAWING
2
: AS 5300

CONFIGURATION


AS5300



H
ARDWARE
R
EQUIREMENTS

1.

Each AS5300 requires a dedicated server

2.

IP connection to
the AS 5300

3.

1 USB Alarm Interface U
nit

(Optional)




AS 5300 Reports
-

Continued


19

|
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AS5300



P
ORTS AND
P
ROTOCOLS

ITEM

PORT

DESCRIPTION

System E
vents

TCP Raw 4000

These
non
-
secure
events are processed real time and can be viewed in
the system event monitor.

Security events

TCP Raw 4100


These
security related
events are processed real time and can be
viewed in the system event monitor

by privileged users.

OM
-
Traffic

TCP

Raw 4200

Provides AS5300 specific performance reporting.

OM
-
OTP

TCP Raw 4300

Provides AS5300 specific performance reporting.

IPDR

TCP Raw 4400

Collects and aggregates multiple c
all records
in real time to be

viewed
using the report wizard.

QoS

UDP
RTCP
-
XR
5060

QoS records are processed in real time and can be viewed through the
report wizard and the optional QoS module.

System Manager OMI

TCP
HTTPS

12121

Used

to pull the topology and the element instance states
.

OPI Provisioning

TCP
HTTPS
8443

A
llows the users to provision the 5300 using the VB Configurator
.

SFTP

TCP 22

Used

to pull OMs and alarms missed during an outage.

SNMP

UDP 161, 162,
and 12117

Used to receive SNMP traps and to query the MAS instances state and
active alarms on the AS5300
.

SysLogs

UDP 514

Switch Expert can receive SysLogs
.


AS5300



R
EPORTS



AS001


Recording System



AS031


Mobile Converged Desktop



AS002


SIP Inbound Response Report



AS032


Server CPU and Memory



AS003


SIP Outbound Response Report



AS033


Perform
Database Queries and
Updates



AS004


SIP Transaction Report



AS034


Standard Record Stream



AS005


SIP TCP Report



AS035


Synchronization Checkpoints



AS006


SIP Delay Report



AS036


Standard Record Stream Record
Collectors



AS007


SIP Transaction
Report



AS037


IO Channel



AS008


Database Monitor



AS038


Server Interface



AS009


IP Telephony Transactions



AS039


Server Partition



AS010


Fault Tolerance



AS040


Server Processor Load



AS011


Voice Mail Monitor



AS041


Transfer



AS012


Emergency
Monitor



AS042


User Provisioning



AS013


CP Check Point



AS043


H323 Transaction



AS014


Auth



AS044


H323 Message



AS015


Message Validator



AS045


HA Layer



AS016


Service Package



AS046


MPCP



AS017


Presence Service



AS047


NCAS Link Usage



AS018



Media Security



AS048


Ports Border Control Point



AS019


Presence Event Report



AS049


SIP Report



AS020


Registration



AS050


SIP Transaction



AS021


Publish



AS051


Subscriber OPI



AS022


Persistence Job Manager



AS052


TCP Connections



AS023


Converged Desktop Service



AS053


Web Services



AS024


DB Summary



AS054


Blade connections

AS 5300 Reports
-

Continued


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|
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AS025


Server Process Statistics



AS055


Conference Locator



AS026


Oracle Replication Link Stats



AS056


Diameter Messages



AS027


Oracle System Table
Counters



AS057


PCMM Policy Server



AS028


Packet Cable Multimedia Aggregate



AS058


Media Portal Instance



AS029


IP Client Manager



AS059


Open Provisioning Interface



AS030


Media Portal




CS 2100 Configuration

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CS2100



H
ARDWARE
R
EQUIREMENTS

1.

Each CS 2100 requires a dedicated server

2.

IP connection to CS LAN

3.

1 USB Alarm Interface Unit (Optional)



CS2100



T
ECHNICAL INTERFACE

Switch Expert interfaces
to the CS2100 through
multiple IP

connections.


DRAWING
3
: CS 2100 CONFIGURAT
ION


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|
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CS2100



P
ORTS AND
P
ROTOCOLS

ITEM

PORT

DESCRIPTION

System Events

TCP

Raw 8555


The syst em event port i s used t o recei ve al arms vi a t he IEMS
nort hbound feed

SMDR


TCP

Raw 4550


The SMDR port i s used for cal l records. Thi s al l ows you t o t race
cal l s and used t he opt i onal bi l l i ng modul e.


Command Pol l i ng


TCP

22 / CBM
Pass
-
Thru
account / core
user account


Thi s port i s used for Swi t ch Expert t o pul l secret l ogs and
t he
operat i onal measurement s report s

Cl i ent Connect i on

TCP

2045

Is used for the Switch Expert client to connect to server

Secure Remote
access


Provides Switch Access through Switch Expert via telnet, SSH, or
RS232


CS2100



R
EPORTS



Announcements (ANN)



Remote Call Forwarding (RCF)



Attendant Consoles (ATD)



Switch Performance Monitoring (SPMS)



Automatic Call Distribution (ACD)



Subscriber Line Usage (SLU)



Conference Circuits (CNF)



Trunk Traffic (TRK)



Hunt Groups (HNT)



Uniform Call Distribution (UCD)



Li
ne Modules (LMD)



XPM Link (XPM)



Office Traffic (OFZ)



Virtual Facility Groups (VFG)

DMS/MSL
-
100 Configuration


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|
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D
RAWING
4
:

D
MS
/
MSL
-
100

C
ONFIGURATION

DMS/SL
-
100




H
ARDWARE
R
EQUIREMENTS

1.

Each MSL /DMS requires a

dedicated server

2.

4 ea. NTRX26GA IOM cable that will reach from the IOM Terminal block to the SE server.


(Verify the length)

3.

4 ea. NTFX34AA which is the RS232 Smart Connector

4.

4 ea. NT40UF female
to female NULL modem connectors


5.

4 ea. IOM

Ports

6.

IP Connect
ion to the CS LAN

7.

1 USB alarm Interface Unit

(Optional)

DMS/SL
-
100




T
ECHNICAL
I
NTERFACE

S
WITCH

E
XPERT INTERFACES TO
THE
MSL

/

DMS

THROUGH MULTIPLE
RS232

CONNECTIONS
.


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|
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DMS/SL
-
100




P
ORTS AND
P
ROTOCOLS

ITEM

PORT

DESCRIPTION

Operational
Measurements

IOM
serial
connection

Used

for Switch Expert to receive the operational measurements
reports
.

System Events


IOM serial
connection

Used

for the Switch Expert server to receive switch alarms
.

SMDR

IOM serial
connection

Used

for the Switch Expert server to rec
eive SMDR records
.


Command Polling


IOM serial
connection

Used
for Switch Expert to receive secret logs. Requires a dedicated
User ID for SE to logon.

Secure remote Access


TCP 22 + serial
connection

Used

to allow clients to connect the switch through the switch expert
server.

DMS/SL
-
100




R
EPORTS



Announcements (ANN)



Remote Call Forwarding (RCF)



Attendant Consoles (ATD)



Switch Performance Monitoring (SPMS)



Automatic Call Distribution (ACD)



Subscriber
Line Usage (SLU)



Conference Circuits (CNF)



Trunk Traffic (TRK)



Hunt Groups (HNT)



Uniform Call Distribution (UCD)



Line Modules (LMD)



XPM Link (XPM)



Office Traffic (OFZ)



Virtual Facility Groups (VFG)

MG 1000/CS 1000/Meridian
-
1 Configuration

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MG

1000/CS

1000/M
ERIDIAN
-
1



H
ARDWARE REQUIREMENTS

1.

Each M1 requires a dedicated server or 2 port terminal server

2.

2 SDI TTY RS232 ports


3.

1 USB alarm interface unit

(Optional)


MG

1000/CS

1000/M
ERIDIAN
-
1



T
ECHNICAL
I
NTERFACE

Switch Expert interfaces
to the CS2100 through multiple RS232

connections




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MG

1000/CS

1000/M
ERIDIAN
-
1



P
ORTS AND
P
ROTOCOLS

ITEM

PORT

DESCRIPTION

Operational
Measurements

TTY serial

Used for

Traffic and Call Detail Records
.

System Events

TTY serial

Used for

all the alarms
.

Secure Remote Access

TCP 22 + serial
connection

Used

to allow clients to connect the switch through the switch expert
server
.


MG

1000/CS

1000/M
ERIDIAN
-
1



R
EPORTS



TFS000
-

Traffic Print Program Entry



TFS012
-

Multi
-
Purpose ISDN Signaling Processor
D
-
channel



TFS002
-

Service Loops



TFS013
-

Multi
-
Purpose ISDN Signaling Processor
Messages



TFS003
-

Dial Tone Delay



TFS014
-

ISDN BRI Trunk DSL System Report



TFS004
-

Processor Load



TFS015
-

Meridian Packet Handler Traffic Report



TFS005
-

Measurement on Selected Terminals



TFS016
-

QoS IP Statistics Report



TFS007
-

Junctor Measurements



TFS101
-

Dial Tone Speed
Threshold



TFS008
-

Command Status Link and Application



TFS102
-

Loop T
raffic Threshold



TFS009
-

D
-
channel



TFS105
-

Junctor Traffic Threshold



TFS010
-

ISDN GF Transport



TFS301
-

Initialization



TFS011
-

Multi
-
Purpose ISDN Signaling Processor
Traffic



TFS302
-

Traffic Schedule Change



TFC001
-

Networks



TFC009
-

Network Attendant Service



TFC002


Trunk Traffic



TFC012
-

DSP Peg Counter



TFC003
-

Customer Console Queue
Measurements



TFC101
-

Incoming Matching Loss Threshold



TFC004
-

Individual Console
Measurements



TFC102
-

Outgoing Matching Loss Threshold



TFC005
-

Feature Key Usage



TFC103
-

Average Speed of Answer Threshold



TFC006
-

Radio Paging



TFC104
-

Percent All Trunks Busy Threshold



TFC007
-

Call Park



TFC105
-

ISPC Links Establishment Report



TFC008
-

Messaging and Auxiliary Processor links



TFC111
-

Usage of Broadcasting Routes



TFN001
-

Route List Measurements



TFN003
-

Incoming Trunk Group Measurements



TFN002
-

Network Class of Service
Measurements



TFN101
-

OHQ Overflow Threshold




Network Management Operational Support System

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N
ETWORK
M
ANAGEMENT
O
PERATIONAL
S
UPPORT
S
YSTEM

(OSS)

The parent child connections allow multiple
remote servers to connect to one
central parent server. The remote sites save
all data locally and also transfer that data to the parent
site.



High Availability Option

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|
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H
IGH
A
VAILABILITY

O
PTION

In a high availability configuration there are t wo Switch Expert servers. Each server is simultaneously receiving all data.
The two

servers synchronize between each other and are capable of running stand alone in the event one fails.