KM chapter 3

quartercircleΤεχνίτη Νοημοσύνη και Ρομποτική

14 Νοε 2013 (πριν από 3 χρόνια και 1 μήνα)

72 εμφανίσεις

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Knowledge Management

Module III


KM Technologies and Techniques

2


Goals



To understand the role of IT within the framework of
Knowledge Management


3


Learning Outcomes

Trainees will be able to


~

Discuss several information technologies and how they
could be utilized in KM practices




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K Representation Technologies

Photography









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K Representation Technologies

Photography


For example


University gardeners could use photography to document
type of plants that are grown on campus and types of
diseases that they have encountered and types of
treatments they used, etc.








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K Representation Technologies

Video


Videos are actually moving photography, so we could
think of video as a form of richer information


We revert to video when static photography is not
sufficient to transfer the targeted knowledge

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K Representation Technologies

Video


For example


Surgeons could develop a video library that preserves the
procedures they perform, thus allowing medical students
to learn from them

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K Representation Technologies

Virtual Reality









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K Representation Technologies

Virtual Reality


VR is a very interesting technology


VR allows learners to experience knowledge that
neither photography nor video could provide





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K Representation Technologies

Virtual Reality


For example


A VR model of a human body would allow the
students to travel inside it and observe how it
works in a unique way







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K Representation Technologies

Modeling


Modeling is very effective and efficient in
documenting how experts conceive the reality of
many things


Computers have made modeling easier than ever
through many modeling softwares

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K Representation Technologies

Modeling




has

Toxic matter

Types of pollution

Water pollution

Prevention

Solutions

Ground water

Clean up

Surface water

Agricultural chemicals

Acid

impacts

including

has

affects

including

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K Creation Technologies

Simulation


Quantitative modeling techniques allow the user to
run simulations


Manual simulation could be cumbersome but
computers have made simulation very convenient

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K Creation Technologies

Simulation


For example


Streets of a city could be modeled using ARENA
and the data on traffic could be used to test
different setups of traffic directions in order to
optimize congestion

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K Creation Technologies

Data Mining


Data mining is the process of extracting patterns from
data. Data mining is becoming an increasingly important
tool to transform this data into information.


It is commonly used in a wide range of profiling practices,
such as marketing, surveillance, fraud detection and
scientific discovery


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K Storage Technologies

Decision Support Systems


~

Transaction Processing Systems are the most common

~

TPS deal with data storage and retrieval

~
MIS structure data to generate information

~
DSS analyze data to generate information


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K Storage Technologies

Decision Support Systems


Components of a DSS

~

database

~

model

~
user interface




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K Storage Technologies

Decision Support Systems









TPS

External data

Model

DSS

DB

User interface

user

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K Storage Technologies

Decision Support Systems


Developing a model requires knowledge and this
knowledge will remain stored in the system


The system will provide managers with the information
required to make better decisions






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K Storage Technologies

Expert Systems


DSS supports managers,

but Expert Systems replaces managers

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K Storage Technologies

Expert Systems


Components of an ES

~

knowledgebase

~

inference engine

~
user interface

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K Sharing Technologies

Collaboration Technologies


Group Decision Support Systems


isee Netsim

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K Sharing Technologies

Access to Knowledge Storages


The Internet is playing a major role in providing
global access to knowledge storages

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K Sharing Techniques

Social Networks


Community of Practice (CoP)

A group of people who have a particular activity in common, and as
a consequence have some common knowledge, a sense of
community identity, and some element of overlapping values


The internet is enabling global CoPs


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K Sharing Techniques

Story Telling


Storytelling is a key leadership technique because it is
quick, powerful, free, natural, refreshing, energizing,
collaborative, persuasive, holistic, entertaining, moving,
memorable and authentic. Stories help us make sense of
organizations



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END

MODULE III