Email for Android
MAKE SURE THAT YOU HAVE OBTAINED APPROVAL VIA
SERVICE DESK PRIOR TO USING THESE
INSTRUCTIONS. YOU WILL NOT BE ABLE TO COMPLETE
SETUP IF YOU HAVE NOT DONE SO ALREADY.
10 to 15
on your device and pick
Add an Account
as the type.
Type in your
Palmetto Health Email Address
Palmetto Health Network Login
Fill in the follo
wing and tap
is replaced by your
Palmetto Health Network Login.
For example, if you are John B. Doe and your login is jbdoe, you will type
should be automatically retained. If it is not, enter your
Network Login Password.
Place a check mark next to
Use SSL Connection
. Leave the other settings at their defaults. Tap
Remote Security Administration Prompt
erase any data on your
Pick your settings for mail sync
and then tap
carries the highest battery penalty, but means you will
when you have an internet connection.
means you must manually sync the account when you open the
means that it will poll for updates at the frequency
indicated, this means that there will often be a delay
For days to sync, this is how far back your ph
one will keep email on the device.
Increasing this amount increases the amount of storage used on your device.
Each of the check boxes corresponds to a particular facet of your exchange account, you
may enable and disable features as you see fit.
from this account by default means that all messages you send via
email from your device will normally be sent by Palmetto Health unless
otherwise specified when you are drafting your email.
Notify when mail arrives does not affect whether or not you recei
for calendar appointments, those must be disabled separately.
Attachments are not normally downloaded unless you tap the icon and specify
that you wish to, enabling “automatically download attachments over wi
circumvents that, but only wh
en connected to a home or office wireless local
Sync over wi
fi only, when enabled, prevents your device from using the
frequency you’ve picked out above until you are on a home or
local area network. This is useful for travel
ers who do not wish to use
You will be prompted with the
Active Device Administrator
at this point, tap
erase any data on your device. You will be forced to pick a
to unlock your phone
and must contain at
Lastly, you may be prompted to enter an
, this may be anything you wish to keep
track of which account is which on your device and will not be visible to anyone but you.
customize any settings yo
u have picked in the future, open
, go to
and tap the
Palmetto Health account in the list. Each account has individual settings on the device. Do not
forget to read the following “Things You Should Know” section if this is the first time
configured your device to get email from Palmetto Health.
Things You Should Know
DO NOT ACCEPT CALENDAR / MEETING / APPOINTMENT INVITATIONS FROM YOUR DEVICE.
THIS CAN POTENTIALLY DESTROY THE CALENDAR ENTRY FOR OTHER PEOPLE ON THE
MEETING. IT IS CU
RRENTLY A KNOWN BUG IN BOTH ANDROID AND IOS.
Every time you change your password on the computer,
you must change it on your device
exceptions. Failure to do so will result in your account being locked out.
, go to
Tap the Palme
tto Health account in the list.
Incoming Server Settings
, change your
, press the
you’ve finished. The next time your phone syncs, it will use the new password.
If you are leaving the country, you will want to change your
sync settings or remove your
account. To turn off sync so you don’t use your data plan internationally:
, go to
Tap the Palmetto Health Account in the list.
Inbox Checking Frequency
. You can also just pick
if you have no intention of checking your messages while out of the
button when you’re finished modifying settings.
This means that you will now have to update your inbox manually when you
to check for new email, which is done via the
icon in the inbox of the
If you have any problems not listed here, contact