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© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

Advanced

Technical

Support

May 3, 2011

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

John Medamana

Vice
-
President

Advanced Technical Support






IP/MPLS
backbones in the
US and most of
the world to create
a seamless global
infrastructure for
all IP
-
network
-
based services.


IP edge
routers
and infrastructure
for enabling IP
services, including
VPN, INTERNET,
DSL, Mobility, U
-
Verse, and VoIP.



Metro
and WAN
Ethernet
infrastructures.


IP
related services
provisioning
support.


Legacy
IP/MPLS
networks.

Layer 1
Transport


Rick Lyon

ATS Services




Taso
Devetzis

Executive Director

Layer 3

Global IP



Jim
Zatloukal

Executive Director

Global Layer 2 and
Broadband
Aggregation
Networks


Mike Pepe

Executive Director

Global Layer 1
Transport,
Switching, ISDN,
E911, DATEC,
Power, & Sync

Rick
Lyon

Executive Director

Vendor Mgmt,
Reliability Engr. &
GSAT



Ethelyn
Lusain

Executive Director


Global
L2 Frame &
ATM networks,
Ethernet to the
Cell Site and
Broadband Access
Aggregation
including DSL.


Maintenance
engineering
support,
performing
reliability audits
and partnering
with other
organizations to
ensure network
reliability for
global Layer 2/3
and Access
Aggregation
networks.


Mobility
Switching,
VMS, RAN/UTRAN,
E911, and
Microwave
networks and
elements.


Mobility
Software
Quality Assurance
Element Audits
and Proactive
Analysis.


Video
Services, U
-
verse/CVoIP
Service Path, U
-
verse NTI,
including
packaging and
automation,
chronics, Tier 3
and PSK testing.


VoIP
/ Network
Services


BVoIP,
CVoIP, Mobility &
LTE VoIP, DNS,
DHCP, RADIUS,
LDAP, NTP.


Mobility/LTE
applications, E2E
services, quality
monitoring for
video, VoIP,
Mobility (LTE) and
hardware
diagnostics
.


Management
of
GNO Maintenance
Expense program,
Vendor Mgt and
development of
reliability engr.
best practices.


AIN
and SS7
platforms, tools,
as well as
providing Element
Management
System (EMS) and
access support for
Layer 1, 2, and 3
elements, Global
Service
Applications and
Technology
(GSAT).


Production
and
analysis of metrics
vendor scorecards,
and dashboards.



DC
power, power
generation, and
power alarms.


Technical support for
maintenance
,
provisioning, service
assurance/reliability
of the
transport,
switching, and
Mobility
networks,
and specialized
support for
AFN,
E911
and ISDN.


Maintenance
, and
service assurance
/reliability
for all PRS
and TSG network
timing systems
.


Vendor
management/
vendor network
reliability.


Mobility Switching,
VMS, RAN/UTRAN,
E911 & Microwave



Glenn
Shull

Executive Director

2

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.




Layer 1
Transport


Rick Lyon

3

Rick Lyon

Executive Director

Global Layer 1 Advanced
Technical Support

Global Layer 1
Wireline & Mobility
Transport ESAC



Mike Gaines

Director


SONET/DWDM/DCS
and
Transport products.


Vendor
m
anagement
/vendor network
reliability.


Project
management of
the AFN Network
retirement by 6/30/11.


Tier
3
technical
s
upport
for E911.

Global Layer 1 Wireline
and Mobility Transport
& Switching Field
Technical Support &
DATEC

Marla Spielman

Director


Tier 3 field technical
support for
Layer 1
Transport, Switching,
Mobility, AFN, and
ISDN.


Certification of critical
installations, reliability
audits for central offices
and MTSOs, FOAs, and
FFAs.


Global DATEC support,
including layer 1, 2,
and 3.


Tier 3 technical support
for the GSA
maintenance
organization.


Onsite support for
hardware and software
upgrades.

Global Layer 1
Wireline & Mobility
Central Office Power
Technical Support


Carol Will

Director


Tier
3 remote and field
power
technical
s
upport
for Wireline, Mobility,
IDCs and CRE.


Certification for
all new
power installations.


Performing
power
audits to ensure
network reliability.


Performing
RCAs for
power and grounding
related network
outages.


Providing
portable
power generation for
emergencies as well as
long term support.

Global Layer 1
Wireline & Mobility
Network Timing &
Synchronization


Rick Brown

Area Manager


Tier
3
technical
s
upport
for all synchronization
elements within AT&T’s
wireline core network
and Mobility. This
includes providing 7X24
critical network event
restoration support.


Providing
on
-
site and
remote Sync
Conversion Project
Management.


Provide
remote and on
-
site support for test and
acceptance,
maintenance, and
service assurance and
reliability.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.




Layer 1
Transport


Rick Lyon

4

Mike Pepe

Executive Director

ATS Global Layer 2 & Broadband
Aggregation Networks

ATS Global Layer 2/3
Technical Support



Jeff Hall

Principal Member of
Tech Staff


Provide technical
support to Layer 2
Tier 3 organization.


Support
EDRD/DG/MOP
development for
MSN and SIAD.


Support tool
development.

ATS Global Layer 2/3
Field Technical
Support



David Sporer

Director


Tier 3 field SME and
technical support for
all Layer 2/3 network
elements and office
infrastructure for
AT&T's domestic
networks.


Certification for all
premium element
installations within
the networks.


Build, configure,
jumpstart, patch and
deploy network
servers and
appliances.

ATS Global Layer 2
and Access
Aggregation
Networks


Bob Ferraris

Director


Tier 3 technical
support for AT&T
ATM/FR, DSL and
Access Aggregation
networks.


Tier 3 technical
support for all
Mobility MSN, SIAD
and EMUX devices.


© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

ATS Certification

5

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

ATS Certification

6

What is certification?

Certification is an inspection performed on a critical network element installation to ensure
that AT&T installation and turn up practices and guidelines are followed by the Installation
Vendor.

Who does the certification?

ATS Field personnel in the Transport Layer 1
-
3, Synchronization and Power groups perform
certification on critical platforms that they support.

When is certification done?

Certification is generally performed during the test and turn up phase of the installation
process. Dates are established with the Installation Vendor to meet on site in order to capture
any defects that may be corrected immediately so ready for service dates are not
jeopardized.

What do we do with the results?

Certification findings are entered into the AT&T Remedy database in order to track installation
defects by vendor and equipment. Results are shared with Engineering and the Vendor in
order to help eliminate similar errors on subsequent installations.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

ATS Certification Checklist Categories

7


Equipment










Cooling Fans



Power









Timing









Cabling









Grounding









Ironwork









Equipment Designation




Documentation








Software Validation







Reliability Testing








Alarm Verification

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

ATS Certification Platforms

Layer 1, 2, 3, and Power

8

Emerging Technologies

Critical Elements

Power


New Technology Introduction (NTI)


FOA/FCA


IPAG (Juniper MX480, MX960, WIPM)


VPLS
-
PE (Juniper T640, WIPM)


ATM Switch ESS


ALU 7670 RSP
(Mobility)


VOIP Platforms (BVOIP, CVOIP e.g.
OSR)


Lightspeed (ALU7450, 7750, 7330 IP
DSLAM)


Ciena NTE


Adtran TA5000 EOC


Next Gen BITS Clocks


Nortel OME6500


ICDS Major Build
(Dell/HP/Foundry/Sun Server)






CALEA (Cisco 6504
-
E), SIMS


Cisco CRS
-
1 Router (Core, Remote
Aggregation and Multi
-
Chassis)


GSR (Cisco 12xxx Series) Router


SONUS (Mobility), Cisco 7609
(Mobility)


MSC Tellabs 8860 (Mobility)


GigaScope (Mobility/Broadband)


Tellabs 532, 5320L, 5500, NGX
-
S


Telmar 1630 GSX, 1631 SMC, 1633
SX, 1680 OGX, DEXCS 1/S/L/VL,
ECS1


Alcatel 1631, 1671, 1677


Lucent DACS II, III, IV


Ciena Core Director


Nokia Siemens HIT 7500 ULH (40G)
DWDM


Nortel OME6500


FEI US5G


Symmetricom TC4500, TH5



All Primary DC Power

















© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

ATS Certifications

9

1Q2011 Total Certifications performed: 737


Certifications with
deviations


vs. no
deviations

Total deviations: 1076


Major
vs.
minor deviations

416
321
Deviations
No Deviations
615
461
Major
Minor
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

1Q2011 ATS Certifications

Total Deviations: 1076


10

376

205

169

157

77

32

22

14

11

6

5

2

Cables are outside
the cable trough.

Extra cable length is
coiled at the top of
the bay blocking
equipment.

Cable ties were
never cut.

Cables improperly
run across the
equipment, blocking
access.



© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

11

1Q2011 ATS Certifications

Total Equipment Designation Deviations: 376


107

71

66

56

22

20

11

9

7

4

2

1

Labels are ripped
and illegible. New
labels are required.




© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

12

1Q2011 ATS Certifications

Total Cabling Deviations: 205


83

44

38

23

6

5

5

1

Improper routing

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

13

1Q2011 ATS Certifications

Total Power Deviations: 169

53

41

36

19

10

6

4

Exposed
electrical
wires

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

14

1Q2011 ATS Certifications

Total Equipment Deviations: 157

41

36

31

16

12

8

8

3

1

1

Missing hardware

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

15

1Q2011 ATS Certifications

Total Grounding Deviations: 77

57

12

5

2

1

Ground cable run
incorrectly.



Incorrect cable
length and improper
dressing causing
congestion.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.

16

The

to our success together is




Attention to detail


Compliance with standards


Mutual cooperation