Cloud Administrator - The Cloud Credential Council

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Course Syllabus


Syllabus

for
the certification

course
Cloud
Provisioning
and

Administration

leading to the CCC
Professional
Cloud
Administrator certification



Cloud
Administrator






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3

Cloud Credential Council.
All rights reserved.

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2




List of contributors

Lead Author:

Vladimir Baranek, Deloitte


Contributors & Reviewers:

Kevin L. Jackson


NJVC

Mari J. Spina, D.Sc.


NJVC

Allen Stewart


Microsoft

Antonella Corno


Cisco

Jason Eden


Eucalyptus

Mark Skilton


Capgemini

Phil Cohen

VMWare

Ajeet Bagga


VCE

Bill Wilder
-

Development Partners Software

Peter HJ van Eijk



Digital Infrastructures

Tom Huibregtse



HP

Karl Childs


HP




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3

Cloud Credential Council.
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3




Contents

1.

Overall Purpose of the Syllabus

................................
................................
................

4

2.

Structure of the Syllabus

................................
................................
............................

4

3.

The Role of the Professional Cloud

Administrator

................................
..................

4

4.

Learning Level of the Syllabus
................................
................................
...................

4

5.

Syllabus


C
ore Skills

................................
................................
................................
.

5

Module 1.

Cloud Provisioning and Administration

................................
................................
......................

5

Module 2.

Cloud Bursting

................................
................................
................................
............................

6

Module 3.

Cloud Interoperability

................................
................................
................................
.................

6

Module 4.

Strategic policy design for cloud usage and complianc
e

................................
...........................

7

Module 5.

Disaster Recovery and Business Continuity strategies for Cloud

................................
..............

8

Module 6.

Performance Measures, Monitoring and Optimization in Production

................................
.........

9

Module 7.

Cloud Security Fundamentals

................................
................................
................................
..

10

Module 8.

Federated controls and strategies for multiple cloud and non
-
cloud administration

................

10

6.

Syllabus
-

Advanced Skills

................................
................................
.......................

11

Module 9.

IaaS: Deployment of Virtual Clouds, Virtual DCs and Virtual Networks

................................
..

12

Module 10.

IaaS: Virtual Storage Provisioning and Management

................................
............................

12

Module 11.

IaaS: Cloud Infrastructure Benchmarking

................................
................................
..............

13

Module 12.

IaaS: Deployment Automation And Elastic Sizing Of Environments
................................
......

13

Module 13.

IaaS: Workload Definition

................................
................................
................................
.......

14

Module 14.

IaaS: VM Deployment And Maintenance Life Cycle

................................
..............................

15

Module 15.

PaaS Deployment, Administration and Security of Cloud
-
Enabled Platforms

.......................

15

Module 16.

PaaS Application Conta
iner Management Issues

................................
................................
..

16

Module 17.

PaaS Cloud Broker Platforms

................................
................................
................................

16

Module 18.

SaaS: Cloud service catalogs and application marketplaces

................................
................

17

Module 19.

SaaS: Multi
-
Te
nant Data Management

................................
................................
..................

17

7.

Specific Technical Knowledge for Cloud Administrators

................................
......

18

8.

Course & Exam Details

................................
................................
.............................

20





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4



1.

Overall Purpose of the Syllabus

The purpose of this syllabus
is
to provide a clear statement of the knowledge and skills required by a
professional cloud administrator. This syllabus inf
orms courseware providers of the training content required
for accreditation. Furthermore, it provides guidance to instructors on which areas must be emphasized to
give candidates the best possible chance of exam success. Finally, the syllabus also provide
s candidates
themselves with clarity on what they must do to pass the exam and achieve certification.

2.

Structure of the Syllabus

The structure of this syllabus is
as follows.

First, t
he role itself is briefly described in relation to the background context
of cloud computing.

Then, e
ach module has a
clearly stated

purpose and introductory synopsis followed by key topics and the
specific learning objectives that must be met in order to achieve the required standard.

The flow of the learning modules is designe
d to build both understanding of the topics and practice in
applying that knowledge to the administrator role.

3.

The Role of the Professional Cloud Administrator

As cloud computing continues to evolve, so does the role of the professional cloud administrator
. The
modules in this syllabus systematically lay out the core components of the cloud administrator function and
necessary skills. However, it is worth being aware that these functions are carried out within the context of
the following emerging new trend
s and leading administration solutions:



The administrator role is increasingly being shifted to external cloud providers, having an impact on
outsourcing and offshoring services and strategies.



Cloud computing is encouraging a consolidation across traditio
nal infrastructure silos (i.e. server, network,
storage). However, the roles of operations manager and administrator remain separate and distinct,
irrespective of cloud computing.



Operations administrators must be knowledgeable and proficient across compo
nent infrastructure areas
(i.e. server, OS, network, storage) as opposed to specializing in a single area.



The administrative remit is broadening to include IT environments that are elastic and involve self
-
service
administration via third parties (e.g. da
tabase administrator, products build manager, etc.) that may have
limited or multi
-
tenant access controls available to them.

4.

Learning Level of the Syllabus

The modern version of Bloom’s taxonomy of learning is a widely used classification framework for
course
syllabi and assessments for certification. The taxonomy classifies learning into six ascending levels.

Level 1



the Knowing Level: Exhibit memory of previously learned materials by recalling facts,
terms, basic concepts and answers

Level 2



the Co
mprehension level: Demonstrative understanding of facts and ideas by organizing,
comparing, translating, interpreting, giving descriptions, and stating main ideas

Level 3



the Application level: Using new knowledge. Solve problems to new situations by app
lying
acquired knowledge, facts, techniques and rules in a different way.




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Level 4
: the Analysis level: Examine and break information into parts by identifying motives or
causes. Make inferences and find evidence to support generalizations.

Level 5
: the Eva
luate level: Present and defend opinions by making judgments about information,
validity of ideas or quality of work based on a set of criteria

Level 6
: the Creation level: Compile information together in a different way by combining elements in
a new patt
ern or proposing alternative solutions

The
overall
level of this advanced course for the Professional Cloud Administrator role is level
3
-
4 (Apply,
Analyze
)
.

5.

Syllabus



Core
Skills

Module 1.

Cloud Provisioning and Administration

Module Purpose and Overview

The aim o
f this module is to explore the role of the administrator in cloud computing so that the candidate
fully understands the scope and background of the administrator responsibilities.

Material will include the administration activities involved in different t
ypes of cloud services


SaaS, PaaS,
IaaS


and the types of deployment models: private cloud, public cloud, community cloud and hybrid cloud.
In today’s modern cloud environments, new types of workload in mobile cloud, data analytics as well as
combinatio
ns of cloud and non
-
cloud environments are constantly pushing the issues of performance,
security, availability and usage on premise and off premise.

Key Topics



Fit criteria for cloud and non
-
cloud

usage scenarios



Thin provisioning concepts



Workload
analysis concepts and features for selecting types of cloud products and services



Selection criteria for deployment to public, private, hybrid, community clouds



Standards design for environment setup and management



Ability to deploy VM to various hyperviso
rs



Ability to Install and Manage Private and Hybrid Clouds



Decision criteria for hosting,

outsourcing, CoLoc versus cloud



Commercial and non
-
commercial types of

cloud services (open source movement,

freemium models)



Availability and capacity optimization
policy controls



Multi
-
cloud program management



Provisioning environments and platform services in cloud



Cross technology issues and management options



Movement controls of applications between cloud and non
-
cloud environments



Legacy applications migration
to cloud



Ability to install and manage PaaS and cloud
-
enabled PaaS



Cloud security and management tools



Criteria and selection of security standards and design issues for administrators



Dedicated capacity versus spot capacity versus long term capacity plann
ing and usage patterns



Capacity isolation management



Provisioning management tools and allocation models for capacity



Spot cloud resource management




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6



Learning Objectives



(L2) Explains

the differing workload analysis concepts and features and their impact on

choice of cloud
service.



(L3
)
Relates

the differing options available when capacity planning in light of a given scenario.



(L4) Analyzes

the administration issues of migration to the cloud.

References

Links to content and books



http://searchcloudprovider.techtarget.com/definition/cloud
-
provisioning



Example Vendor Administrator Roles
http://www.eucalyptus.com/blog/2011/03/02/what
-
are
-
it
-
roles
-
cloud
-
computing




http://www.cio.com/article/722991/10_Cloud_Ad
ministration_Must_Haves_You_Can_t_Have_Yet_


Module 2.

Cloud Bursting

Module Purpose and Overview

The aim of this module is to establish the concepts of elasticity and scalability so that the candidate can
manage changes in cloud capacity on demand.

The concepts of
elasticity and scalability are central to cloud computing functionality. The term bursting
refers to the ability to expand and contract capacity on demand and to enable cloud services to deliver and
operate where and when required.


The cloud administrator

role needs to understand these capabilities and the operating constraints and
conditions that enable this to be achieved successfully.

Key Topics



Cloud bursting concepts



Definition and pre
-
configuration of non
-
active
VMs,

ready for cloud burst in order t
o solve elasticity issues

Learning Objectives



(L3) Shows the application of key cloud bursting concepts.



(L4) Illustrates

appropriate configuration strategies to anticipate elasticity demands.

References

Links to content and books



http://searchcloudcomputing.techtarget.com/definition/cloud
-
bursting




Vendor Example definition
https://devcentral.f5.com/blogs/us/cloud
-
balancing
-
cloud
-
bursting
-
and
-
intercloud


Module 3.

Cloud Interoperability

Module Purpose and Overview

The aim of this module is to establish the complexity of layered cloud environments so that the candida
te
can appropriately support migrations and multiple/hybrid setups.




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The architecture of information systems has evolved in cloud computing technology to embrace multi
-
tiered
layers of devices, networks, applications, computers, storage, databases and vario
us management tools and
standards. The impact of this has been the emergence of distributed architectures that offer unique
challenges to administrators from both consumer and provider perspectives: whether the cloud in on
-
premise
or off
-
premise; the types

of privacy and security levels required by the user; and business, marketplace and
national legislation. These are issues that become significant if services are moved from hosting to a cloud
environment or where multiple cloud and/or non
-
cloud environmen
ts

may need to operate together.
Portability and interoperability methods, policies and standards are key issues in these scenarios and how
they enable business and IT to operate and maximize their capabilities using cloud computing models.

Key Topics



Inte
roperability and portability strategy planning.



Standards, interoperability and portability options and capabilities, lock
-
in and lock
-
out issues
management.



Tenant
-
aware
error tracking

and recovery.



Horizontal scalability to support real
-
time addition of
new tenants or users.



Interoperable platforms.

Learning Objectives



(L3) Shows interoperability and portability strategies with appropriate administrative action.



(L4) Identifies

tenant
-
aware error
-
tracking options in a given scenario.

References

Links to c
ontent and books



The Open Group Presentation
http://www.infoq.com/presentations/Cloud
-
Interoperability



Vendor Example definition
http://gigaom.com/cloud/the
-
great
-
challenge
-
and
-
opportunity
-
of
-
cloud
-
interoperability/




Vendor Example definition
http://www.microsoft.com/cloud/inter
op/


Module 4.

Strategic policy design for cloud usage and compliance

Module Purpose and Overview

The aim of this module is to identify the capacity management issues so that the candidate can apply their
understanding to the full variety of cloud environments.

Capa
city management through demand and supply planning are essential to establishing types of usage
patterns and cloud service requirements. Whether these are forward planned or on
-
demand, the role of the
administrator is to understand how capacity management
is analyzed and evaluated for the differing types of
cloud service (SaaS, PaaS, IaaS) and the types of deployment model (private cloud, public cloud,
community cloud, hybrid cloud).

Key Topics



Understand SLA , QoS and OLA for cloud environments.



Metering a
nd billing management for account controls and self service.



Cloud SLA performance measurement.



Licensing and compliance management issues for cloud assets.

Learning Objectives



(L3) Shows

the capacity management issues in a given scenario.




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(L4) Analyzes

the differences and relative pros and cons of the various SLA, QoS and OLA for cloud
environments

References

Links to content and books



http://www.cio.com/article/654471/Cloud_Makes_Capacity_Planning_Harder_3_Fight_Back_Tips




Vendor example definition
http://blogs.vmware.com/managemen
t/2012/09/capacity
-
management
-
planning
-
private
-
cloud.html


Module 5.

Disaster Recovery and Business Continuity strategies for
Cloud

Module Purpose and Overview

The aim of this module is to explore the key continuity issues for cloud environments so that the candidat
e
can make practical contributions to maintaining service provision.

Performance management and SLA assurance is often underpinned by a clear strategy with robust
processes to ensure reliability of service.
Disaster Recovery (
DR
)

and
Business Continuity (
B
C
)

planning are
essential skills and processes to enable cloud service reliability and recover. The level

of 9’s performance,
RTO, RPO and other availability and reliability objectives need an effective administration and management
plan to enable service
continuity.



The administrator can play a key role from the consumer and provider perspectives to ensure service fidelity,
tenancy partitioning and other environment objectives are met while preserving the elasticity and operating
level agreement objectiv
es are met.

Key Topics



DR and BC Concepts for Cloud



Failover driven by XaaS model



e
-
Discovery and traceability

Learning Objectives



(L3) Discovers

the administrative elements of a failover strategy in a XaaS case study.



(L4) Analyzes

and recommend key admi
nistrative actions to maintain the achievement of environment
objectives.

References

Links to content and books



http://www.eweek.com/c/a/Cloud
-
Computing/How
-
to
-
Ensure
-
Business
-
Continuity
-
with
-
Cloud
-
Computing/




http://searchcio
-
midmarket.techtarget.com/tip/Virtualizations
-
next
-
phase
-
DR
-
BC
-
and
-
cloud
-
computing




http://searchcio.techtarget.com/podcas
t/How
-
cloud
-
computing
-
and
-
mobile
-
IT
-
help
-
and
-
hurt
-
DR
-
strategies




http://www.ion.icaew.com/itcounts/21946




Vendor Example Definition
http://www.itworld.com/cloud
-
computing/285099/cloud
-
solutions
-
bcdr





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Cloud Credential Council.
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9



Module 6.

Performance Measures, Monitoring and Optimization in
Production

Module Purpose and Overview

The aim of this module is to examine the role of metrics in service administratio
n so that the candidate can
apply that knowledge to planning and managing service use.

The monitoring, tracking and
analyzing

of cloud services is critical to establishing both the boundaries of
contracted and reasonable usage and the levels of capacity management needed from consumer and
provider perspectives.

The cloud administrator must understand how to read performance dash
board
information and therefore determine operational elasticity limits and optimized resource allocations. The
administrator can play a role in supporting operational performance improvements of production systems.


Key Topics



Measuring of Services


ITI
L Metrics Tree and the ITSM life cycle



How thresholds and performance levels matter in cloud computing and compliance



Examples of performance dashboard in cloud monitoring and reporting



Analysis of ITSM performance metrics for cloud environments



Analysis o
f a range of functional and non
-
functional metrics that affect SLA , quality of service and security
issues





The production management life cycle in ITSM and measuring processes and tasks in cloud computing
services



Improvement initiatives and benchmarkin
g concepts of cloud environments

Learning Objectives




(L
2
)

Examples of

the key metrics that pertain to cloud and non
-
cloud environments and their service
performance



(L3) Analyzes service performance to identify current SLA compliance and gaps in service

performance



(L4) Critiques cloud services to determine improvements from the consumer and provider perspectives
and the implications on cloud monitoring and forensics auditing for cloud services .


References

Links to content and books



http://www.opengroup.org/cloud/whitepapers/ccroi/kpis.htm




http://www.nist.gov/itl/cloud/upload/SP_500_293_volumeI
-
2.pdf




http://www.itservicemanagement
-
itil.com/category/service
-
metrics/



http://www.darkreading.com/security
-
monitoring/167901086/security/perimeter
-
security/232600679/five
-
tactical
-
security
-
metrics
-
to
-
watch.html




ITIL metrics
http://simplicable.com/new/20
-
easy
-
to
-
use
-
ITIL
-
metrics




ITIL metrics
http://www.youtube.com/watch?v=yRKdBJ2_UJU




Vendor example
http:
//status.aws.amazon.com/




Vendor example
http://www.openstack.org/software/openstack
-
dashboard/




Vendor example
http://www.ibm.com/developerworks/cloud/library/cl
-
cloudperformmetrics/





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Cloud Credential Council.
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www.cloudcredential.org

10



Module 7.

Cloud Security Fundamentals

Module Purpose and Overview

The aim of this module is to establish the differences when architecting for cloud computing solutions so that
the candidate can apply their understanding of single user, multi
-
user and multi
-
tenant solutions and
analogies.

Cloud computing has had an impact on the scope and type of security threats and management that is
necessary to preserve the privacy, integrity

and reliability and compliance of IT and business.

Understanding the key security issues in identity and access management, encryption and non
-
repudiation
authentication and authorization, compliance and certification are the key scenarios in which the
a
dministrator needs to be knowledgeable and able to analyze and evaluate their impact and policy
management.


Key Topics



Access management for cloud providers and database management



Federated Identity management concepts and directory services in the cloud



Strategies for cloud security



Criteria and selection of security standards and design issues for administrators



Identity as a Service



Authentication and authorization design for cloud security



Trust zones and model assessment in cloud

Learning Objectives



(L3) Shows

the key security issues in the differing cloud deployment models.



(L4
)
Compares

the different access management options to a variety of cloud environments.

References

Links to content and books



http://www.cio.com/article/703064/How_Secure_Is_the_Cloud_IT_Pros_Speak_Up




https://cloudsecurityalliance.org/




Vend
or Example definition
http://www
-
03.ibm.com/security/cloud
-
security.html


Module 8.

Federated controls and strategies for multiple cloud and
non
-
cloud administration

Module Purpose and Overview

The a
im of this module is to consider security, compliance, performance and reliability as well as portability
and interoperability scenarios so that the candidate can provide bespoke, tailored administration services
that meet individual situational requiremen
ts.

The evolution of cloud computing services and environments across private, public, community and hybrid
clouds is now a worldwide phenomenon. It is typical for an individual or an organization to potentially use
multiple cloud services which raises the

question of how to control the use and integration of these services.
There is no “one size fits all”

approach. Some cloud providers may offer multiple types of cloud service.
Other scenarios may involve federated services across on
-
premise and off
-
premis
e cloud and non
-
cloud
environments.




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11



The administrator must understand the appropriate actions in a number of security, compliance,
performance, reliability, portability and interoperability scenarios.

Key Topics



Service guarantees methods



Systems
management of versioning



Cloud Performance monitoring tools



Performance Measures, Monitoring, and Optimization in Production

Learning Objectives



(L3) Prepares

the various administrative issues that may arise in a number of given scenarios.



(L4) Differentia
tes

and recommend federated controls and strategies for multiple cloud and non
-
cloud
circumstances.

References

Links to content and books



http://whatis.techtarget.com/
definition/federated
-
cloud
-
cloud
-
federation




http://www.cloudpro.co.uk/cloud
-
essentials/public
-
cloud/5107/why
-
2013
-
will
-
be
-
year
-
federated
-
clo
ud




Vendor Example definition
http://gigaom.com/cloud/do
-
federated
-
clouds
-
matter/


6.

Syllabus
-

Advanced
Skills

The aim of th
e
s
e

module
s

is to identify the scope of the IaaS
, PaaS and SaaS

administrator role
s

and
activities in depth so that the candidate can apply their skills to this particular cloud environment.

Iaas
:
The IaaS cloud environment offers some specific challenges for the administrator role: types of virtual
clouds, data cente
rs and networks

together with the standards and benchmarking processes needed to
establish controls and automation of these environments. In addition the issues of workload definitions and
VM deployment and maintenance life cycles are of importance.

PaaS
:
Platform as a Service is a rapid development environment that enables new cloud
-
enabled
capabilities to be both used and developed. This learning unit explores the specific challenges of
administrating a PaaS environment and the specific capabilities that
the tools, standards, templates are and
how they are applied.


PaaS is part of the development of application functionality, its integration and the various cloud deployment
models that can today include APIs, “apps stores” and mash
-
ups, RIA (Rich Internet

Applications) and the
middleware and federated integration, portability and interoperability of services.

SaaS
:

Software as a Service usage and environments potentially cover many of the main business
enterprise and social media services in a modern organization. Email, collaboration, productivity, social
media storage as well as main stream sales, finance, work ac
tivity and across various on premise and off
premise locations and the interactions with businesses, marketplaces and consumers.

Cloud Administration in the SaaS context may involve multiple SaaS solutions and services across a number
of different SaaS pr
oviders, their impact on security, SLA contracts, Licensing and availability.

There is also
the potential administrative issues of mobility and smart device access using SaaS applications,

the use of
self
-
service marketplaces that may provide “Apps on Dema
nd” to down load and use almost instantly across
different devices and service networks owned by the enterprise or through

3
rd

party managed hosting
services.

The SaaS Administrator role needs to understand and evaluate the benefits and issues that SaaS
ca
n enable and bring to the organization and the various different types of user communities and methods of
using SaaS, its tracking and performance management.




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12



Module 9.

IaaS
:
Deployment of Virtual Clouds, Virtual DCs and
Virtual Networks

Key Topics



Latency and band
width concepts



Caching concepts



Virtual switches and network optimization issues



How virtual networks and VLANs work in cloud environments



Deployment of public / private / hybrid and virtual clouds

Learning Objective



(L3
)
Shows

the critical administrative functions in maintaining virtual networks in an IaaS cloud
environment.



(L4) Breaks down the

cloud technical architecture into deployment blocks in dependency of deployment
models, environments and IaaS layers.

References

Links

to content and books



http://www.cloudadmins.org/tag/iaas/



http://www.op
endatacenteralliance.org/docs/Infrastructure_as_a_Service_(Iaas)_Privileged_User_Access
_Rev_1.0_b.pdf




Vendor Example definition
h
ttp://www.techrepublic.com/blog/datacenter/start
-
using
-
your
-
first
-
azure
-
iaas
-
vm
-
in
-
less
-
than
-
15
-
minutes/5648


Module 10.

IaaS:
Virtual Storage Provisioning and Management

Module Overview

Cloud Storage can embrace many types of formats and standards of database
structure. The movement
from relational databases to new forms of in
-
memory database and Big Data processing are examples of

new storage technologies.

How data is connected through storage APIs, then stored, used, archived, tracked and traced in on
-
premise

and off
-
premise solutions is an important concern in today’s explosion of cloud
-
enabled storage and social
network use.


The administrator is a key role in understanding how data and storage is put to use and managed efficiently
within rules of use and se
curity compliance.

Key Topics



Virtual storage provisioning design



Virtual storage management controls concepts



IaaS and ITSM

Learning Objectives



(L4) Identifies and apply relevant rules of use and security concepts to a virtual data storage scenario.




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Cloud Credential Council.
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Refe
rences

Links to content and books



http://searchcloudstorage.techtarget.com/definition/cloud
-
storage




http://www.snia.org/cdmi




Vendor

example definitions
http://uk.emc.com/storage/atmos/atmos.htm


http://www.z
dnet.com/emc
-
updates
-
cloud
-
storage
-
platform
-
with
-
native
-
support
-
for
-
amazon
-
s3
-
api
-
7000008577/


Module 11.

IaaS:
Cloud Infrastructure Benchmarking

Module Overview

This learning unit examines the functionality and metrics of cloud infrastructure standardization and
comparisons. The various specifications of cloud environments need parameters to control their operational
characteristics and performance.


The cloud administrator needs to understand what methods and basis of
analyzing

and evaluating a cloud
environment is used in order to define its efficiency and level of operation.

Key Topics



Managing chargeback metrics (via data collectors)



Virtualized environment availability and usage monitoring

Learning Objectives



(L4) Identifie
s

and compare the benefits of different analysis and evaluation methods in different cloud
environments.

References

Links to content and books



Example commentary on IaaS comparison
http://www.techrepublic.com/blog/datacenter/11
-
cloud
-
iaas
-
providers
-
compared/5285




Example commentary
http://www.computerworld
uk.com/slideshow/cloud
-
computing/3372037/how
-
choose
-
iaas
-
provider/




http://www.enterprisestorageforum.com/storage
-
services/the
-
enigma
-
of
-
benchmark
ing
-
clouds.html




Example views on VM virtualization benchmarking
http://stackoverflow.com/questions/516716/how
-
to
-
benchmark
-
virtual
-
machines


Module 12.

IaaS:
Deployment Autom
ation And Elastic Sizing Of
Environments

Module Overview

A key benefit of cloud computing has been the speed of provisioning at different stages of an information
systems life cycle from selection to deployment, running and maintenance. The use of automati
on
technology and standards to enable this has been critical to this success. The role of the administrator

is
central to understanding how to define and optimize these capabilities from

consumer, provider and
intermediary perspectives. Specific aspects of

performance management and control of policies of
reasonable use and the actions and contingencies needed are key scenarios.




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14



Key Topics



Provisioning control of Virtual capacity.



Provisioning environments and platform services in cloud.



Virtual computing
resources management and issues.

Learning Objectives



(L4) Illustrates

the use of automation technology at each stage of provisioning for a variety of cloud
environments.

References

Links to content and books



Deployment models
http://www.cloudtweaks.com/2012/07/the
-
4
-
primary
-
cloud
-
deployment
-
models/




Deployment models
htt
p://info.apps.gov/content/what
-
are
-
deployment
-
models



Elasticity
http://blog.evolveip.net/index.php/2012/05/24/cloud
-
elasticity
-
an
d
-
cloud
-
scalability
-
are
-
not
-
the
-
same
-
thing
-
2/




Elasticity
http://www.ecommercetimes.com/story/69123.html


Module 13.

IaaS:
Workload Definition

Module Overview

Analysis of workloads and their definition is

a key aspect of IaaS environment specification and control.

Various types of workloads are now possible in cloud computing spanning vertical, horizontal and hybrid
styles that include distributed web services, HPC (high performance computing), Big Data a
nalytic clusters,
mobile computing, desktop as a service, virtual network and wireless. These typically may be scaled by
specific levels of SLA and functionality capability often seen as “small, medium, large, X
-
large” by predefined
functional specificatio
ns. This may also include stores and marketplaces and configurable variations of these
depending on the types of IaaS service environment capabilities.

Key Topics



Technology stack strategy and design impact issues for cloud assets



Legacy application issues

in cloud environments



Application migration to cloud hosted environments

Learning Objectives



(L4) Identifies the workload scale and issues of administration in a given case study scenario.

References

Links to content and books



http://www.somic.org/2010/02/16/workloads
-
in
-
cloud
-
computing/




http://www.dummies.com/how
-
to/content/how
-
to
-
handle
-
workloads
-
in
-
cloud
-
computing.html




http://thoughtsoncloud.com/index.php/2011/12/migration
-
to
-
cloud
-
it
-
is
-
all
-
about
-
workloads/



Vendor examp
le definition
http://www.pwc.com/gx/en/technology/cloud
-
computing/assets/Article_5_Big_Cloud_Hurdle.pdf




Vendor example definition
http://www.ibm.com/developerworks/cloud/library/cl
-
cloudthresholdpolicy/





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15



Module 14.

IaaS:
VM Deployment And Maintenance Life Cycle

The
concepts of VM (Virtual Machines) and their management life c
ycle are

explored in detail.

The role of the IaaS administrator from the perspectives of consumer and provider is examined and the
specific critical steps and issues that need to be considered in practice.

Key Topics



How to publish to cloud environments



VM life cycle

Learning Objectives



(L4) Relates

the differences in administering VMs from the consumer and provider perspectives.

References

Links to content and books



http://www.journeytothecloud.com/cloud
-
computing/cloud
-
life
-
cycle
-
management
-
now
-
that
-
i
-
have
-
it
-
how
-
do
-
i
-
patch
-
it/




Vendor example definition
http://www.bmc.com/products/cloud
-
management/cloud
-
software.html




Vendor example definition
http://searchvmware.techtarget.com/tip/V
Mware
-
maintenance
-
checklist
-
Daily
-
weekly
-
and
-
monthly
-
tasks




Vendor example definition
http://www.virtu
-
al.net/2010/02/08/automated
-
vm
-
provisioning/




Vendor example definition
http://pubs.vmware.com/vsphere
-
50/index.jsp?topic=%2Fcom.vmware.vsphere.vm_admin.doc_50%2FGUID
-
9062F225
-
E0
1B
-
42BA
-
8AFB
-
8EA4069068FE.html


Module 15.

PaaS Deployment, Administration and Security of
Cloud
-
Enabled Platforms

The life cycle of information systems development in cloud computing is affected in PaaS environments
through a combination of deployment, administratio
n and security functions and tools.

The PaaS
administrator needs to understand these features and their management to ensure effective control and use
of the PaaS environment.


Key Topics



Ability to install and manage PaaS and cloud
-
enabled PaaS.



Ability t
o install and manage applications into PaaS and cloud
-
enabled PaaS.

Learning Objectives



(L4) Outlines

an installation strategy for a PaaS case study.

References

Links to content and books



http://cloud
-
computing.learningtree.com/2011/02/12/comparing
-
paas
-
with
-
iaas
-
revisited/




http://www.networkworld.com/s
upp/2011/enterprise4/080811
-
ecs
-
cloud
-
management
-
test.html




Vendor example definition
http://cloudcomputing.info/en/news/2012/07/gartner
-
releases
-
its
-
evaluation
-
criteria
-
for
-
cloud
-
management
-
platforms.html





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Module 16.

PaaS
Application Container Management Issues

Application functionality has been enabled through web app and now cloud app functionality

where
applications can be developed and composed as a set of services.

How applications are defined and their container strategy for Software and hardware is a key aspect of the
administrator role.

How templates and standardization of application containers is defined is an administrative issue particular in
PaaS environments that seek to automate and manage development.

Key Topics



Platform as a Service PaaS and ITSM

Learning Objectives



(L4) Identif
ies

the application container standards and templates used in a PaaS environment.

References

Links to content and books



http://cloudcomputing.sys
-
con.com/node/2228652




Vendor example definition

http://www.windowsazure.com/en
-
us/develop/net/other
-
resources/samples
-
and
-
toolkits/




Vendor example definition
http://www.ibm.com/cloud
-
computing/us/en/assets/IBM
-
Paas
-
WP.pdf




Vendor example definition
http://www.activestate.com/blo
g/2012/05/deploying
-
private
-
paas
-
cloudstack
-
stackato




Vendor example definition
http://www.skytap.com/blog/introducing
-
virtual
-
private
-
paas
-
feat
uring
-
cloud
-
foundry
-
integration




Vendor example definition
http://www.cisco.com/en/US/solution
s/collateral/ns340/ns517/ns224/ns955/ns957/white_paper_c11
-
636984_ns1103_Networking_Solutions_White_Paper.html


Module 17.

PaaS
Cloud Broker Platforms

The cloud service broker is a feature of cloud integration where a combination of cloud and non
-
cloud
services may b
e provided through an intermediary process.

In the PaaS role the issue of middleware and the development of broker functions to integrate and manage
broker services is a key role.


Key Topics



Service brokers and federated SLA



Cloud broker metrics for cloud

Learning Objectives



(L4) Analyzes

the different middleware options for successful integration in a given case study scenario.

References

Links to content and books



http://www.forbes.com/sites/kevinjackson/2012/08/12/cloud
-
management
-
broker
-
the
-
next
-
wave
-
in
-
cloud
-
computing/





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Vendor example definition
http://www.forbes.com/sites/gartnergroup/2012/03/22/cloud
-
services
-
brokerage
-
a
-
must
-
have
-
for
-
most
-
org
anizations/




GovCloud II: Implementation and Cloud Brokerage Services

(
http://governmenttraininginc.com/GovCloud
-
II
-
Handbook.asp
)

Module 18.

SaaS
:
Cloud service catalogs and application
marketp
laces

The use of new types of OSE online sourcing environments is a phenomenon of cloud computing which is
particularly visible in the “Apps Store” that seeks to provide rapid access and application services.

A key aspect of this as a SaaS administrator i
s how applications are managed in directories, catalogs,
storefronts

and marketplaces; how the control of versions and use and certification of these apps impacts on
their life cycle of use in the store.


Key Topics



SaaS and ITSM

Learning Objectives



(L4) A
nalyzes the administration factors relating to online sourcing environments for a SaaS cloud.

References

Links to content and books



Vendor example definition
http://www.apple.com/uk/iphone/
from
-
the
-
app
-
store/




Vendor example definition
http://www.android.com/apps/




http://en.wikipedia.or
g/wiki/Service_catalog#Service_catalogs_for_cloud_computing_services




http://www.networkcomputing.com/private
-
cloud
-
tech
-
center/pri
vate
-
cloud
-
success
-
factors
-
include
-
se/232301316



http://community.netiq.com/blogs/it_process_automation/archive/2010/05/11/itil
-
meets
-
quot
-
the
-
cloud
-
quot
-
better
-
get
-
a
-
service
-
catalog
-
umbrella.aspx



Vendor example definition
http
://www.vce.com/asset/documents/vblock
-
service
-
catalog.pdf




Vendor example definition
http://www.cisco.com/en/US/services/ps296
1/ps10364/ps10370/ps11104/need
-
for
-
cloud
-
services
-
catalog_whitepaper.pdf



Vendor example definition
http://blogs.technet.com/b/server
-
cloud
/archive/2011/11/04/understanding
-
the
-
new
-
service
-
catalog.aspx


Module 19.

SaaS:
Multi
-
Tenant Data Management

The development, use and management of data in cloud computing presents unique challenges where
access and control of data may be across distributed environm
ents, on
-
premise and off
-
premise.


The use of tenancy and virtualization increases the scope of data management issues in the way data may
be partitioned between multiple tenant and multiple VM instances and platform environments.

In SaaS, the use of multi
ple users or multiple tenants within a SaaS environment needs to be understood by
the administrator from the perspectives of SaaS consumers and providers.


SaaS can also involve integration and mash
-
ups, RIA (Rich Internet Applications) that can present is
sues
around data semantics, data formats and data search and authenticity.


With mobility and security compliance issues this can become a complex case of managing synchronization
and currency of the data sources and uses.




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18



Key Topics



SaaS

tenancy and
multi
-
tenancy controls for database and platform administration

Learning Objectives



(L4) Identifies

and recommend the appropriate administration actions in a SaaS multi
-
tenancy scenario.

References

Links to content and books



Multi Tenancy
http://whatis.techtarget.com/definition/multi
-
tenancy



http://en.wikipedia.org/wiki/Multitenancy




http://cloudintegration.wordpress.com/tag/data
-
synchronization/




Vendor example definition
http://msdn.microsoft.com/en
-
us/library/aa479086.aspx


7.

Specific

Technical Knowledge for Cloud Administrators

The aim of this
chapter

is to suggest a variety of vendor
-
based potential courses of further study for cloud
administrators so that the candidate can plan their on
-
going personal development in the role.



PTR/IN
T Oracle Exalogic Elastic Cloud X2
-
2: Install and Maintenance



Oracle Enterprise Manager Cloud Control 12c

Install / Upgrade



Salesforce Administration Essentials for New Admins


EE or UE (ADM201)



Cloudera Essentials for Apache Hadoop



Implementing and Mana
ging Microsoft Server Virtualization (10215)



HP ATA


Cloud



Virtualized Infrastructure Specialty (EMCCA)



VMware vCloud: Overview [V1.0]



VMware vSphere: Install, Configure, Manage



Systems Operations on AWS



Red Hat Enterprise Virtualization (RH318)



Eucalyptu
s 3: Design, Build, and Manage a Eucalyptus Cloud (EUCP3)



Eucalyptus
-

Cloud Connections: Work with Instances and Images



IBM Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310GB)



IBM WebSphere CloudBurst appliance v1.1 (ZA902GB)



Cisco Data
Center Unified Computing Implementation (DCUCI)



Cisco Intelligent Automation for Cloud Starter Edition (CIAC)



introduction to Converged Infrastructure and HP BladeSystem Matrix (HE642S)



CSA Certificate of Cloud Security Knowledge: CCSK Basic (H1L09S)



Oracl
e Exalogic Elastic Cloud Administration



Oracle Enterprise Gateway 11g: Security Management For SOA Cloud



Salesforce Administration Essentials for Professional Edition (ADM202)



Cloudera Administrator Training for Apache Hadoop



Creating and Managing a Priva
te Cloud with System Center 2012 (Jump Start)



HP ATP
-

Cloud Administrator



VMware vCloud Director Fundamentals [V1.5]



VMware vSphere: Optimize and Scale



Vmware DRBC Design
-

Disaster Recovery and Business Continuity Fundamentals



Architecting with AWS



Red H
at Cloud Architecture



Eucalyptus
-

Cloud Connections: Install and Configure




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19





IBM Cloud Service Delivery 7.2.2 Administration



IBM Systems Director VMControl for a Cloud Computing infrastructure (AN71GB)



Cisco Data Center Unified Fabric (DCUFD)



HP CloudSystem

Matrix VIP Training (H1L25S)



CSA Certificate of Cloud Security Knowledge: CCSK Plus (H1L10S)



Salesforce Administration Essentials for Experienced Admins (ADM211)



Private Cloud Monitoring and Operations with System Center 2012 (10750)



VMware vCloud: Deploy

and Manage the VMware Cloud [V1.5]



Eucalyptus
-

Cloud Connections: Identity and Access Management



Configuring Cisco Nexus Data Center (CCNDC)



HP Blade/CloudSystem Matrix: Infrastructure Administration (HK920S)



Private Cloud Configuration and Deployment wi
th System Center 2012 (10751)



Big Data Training with Amazon Elastic MapReduce



Eucalyptus
-

Cloud Connections: Eucalyptus HA



HP Matrix Operating Environment: infrastructure orchestration Integration (HK916S)




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20




8.

Course & Exam Details

Course Details

Suggested
delivery format is instructor
-
led classroom
-
based learning.

Suggested duration:
24 learning hours
.

Exam Details

Aspect

Details

Exam
Type

Scenario Based, Complex Multiple Choice

Nr of Questions

60

Duration

75 minutes

Provisions for additional time
relating to language

15 minutes of additional time

Prerequisite

None. However, it is recommended to have passed

Cloud
Essentials

or
Virtualization Essentials

certification
.

Supervised

(Proctored)

Yes

Open Book

No

Pass Score

70%

Delivery

Online