Terminal Quality Management Overview

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23 Οκτ 2013 (πριν από 3 χρόνια και 9 μήνες)

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TÜV SÜD Product Service GmbH

Terminal Quality Management

Overview


2010

TÜV Product Service Ltd

Agenda


Scope


Requirements


Benefits


Process


Recommendations for TQM implementation


Fees


Contact



TÜV Product Service Ltd

TQM scope overview

Scope

1.
Relevant devices:


Terminal Level 1 Components


-

for contact:

I
nter
F
ace

M
odules (IFMs)


-

for contactless:

P
roximity
C
oupling
D
evices ( PCDs)

2.
Relevant Vendors:

Vendors developing products embedding an IFM or a PCD


Requirements

1.
Same structure as ISO 9001

2.
Focus on configuration
management


Methodology

Based
on assessment of questionnaires with surveillance by audits.




TÜV Product Service Ltd

TQM scope
-

EMV Level 1 Vs Level 2

7 Application

6 Presentation

5 Session

4 Transport

3 Network layer

2 Data link layer

1 Physical layer

Level 1

Level 2

OSI Model

EMV Specifications

Level 2 Component

=


Application

Level 1 Component

=

IFM for contact

Or

PCD for contactless

Product Components

TQM only focuses on Level 1 Component (s)

TÜV Product Service Ltd

TQM scope
-

Product Configurations in the field



Fully Integrated Terminal

Terminal

PCD/IFM

Level 1

Level

2



Terminal and

Intelligent Card Reader

Terminal

PCD/IFM

Level

1

Level

2

Card Reader



Terminal and

Transparent Card Reader

Terminal

PCD/IFM

Level

1

Level

2

Card Reader

PCD =

Proximity

Coupling Device

IFM =
InterFace

Module

= Products subject to TQM

TÜV Product Service Ltd

TQM scope
-

Terminal Type Approval Level 1



Terminal

Level 1

Terminal Type Approval Level 1

testing

TTA L1

Success

One sample

Prototype/
Pre
-
series

Valid
only for the tested
sample:



Specific
Level 1 component

containing specific
HW +
SW



Embedded
in
specific
product (
s)



Is
compliant with the relevant specification

The vendor has been able ONCE

to develop ONE compliant product configuration

TÜV Product Service Ltd

TQM scope
-

Terminal Level 1 within a Product



Level 1

Level 1 Component interface

Part without impact on PCD/IFM functionality

Product

Product

Level 1 component: PCD or IFM

A change in one of
these parts may
impact the
PCD/IFM
functionality

TÜV Product Service Ltd

TQM scope
-

EMVco

policy on changes

1.
Major change does require new Type Approval


2.
Vendor is responsible

for assessing whether the change is minor or major and for demonstrating to the
Acquirer that the change is minor.


Source
EMVco

bulletin 11

TÜV Product Service Ltd


TQM requirements


TQM requires the vendor to have implemented a Configuration
Management System ensuring that:


1.
The identification of the PCD/IFM and the PCD/IFM interface is sufficient
and allows efficient impact analysis of changes on EMV compliance


2.
Appropriate processes are implemented to control and improve the
Product configuration management from R&D to maintenance.


TÜV Product Service Ltd

TQM requirements
-

Configuration management


MasterCard needs to be confident that:



1.
Product configuration is controlled by the Vendor

»
Identified

»
Recorded

»
Checked

2.
Impact of changes is assessed

3.
Subsequent unauthorized alterations are prevented
(guidelines for maintenance, process for information
release to manufacturing sites, etc..)



That is the TQM purpose

TÜV Product Service Ltd


A TQM Label gives confidence that products are compliant with level 1 spec.



products manufactured in volume,




products which embed an approved IFM or PCD,

but different from the tested model,




products which embed an updated version

of an approved IFM or PCD,




TQM added value

TÜV Product Service Ltd

Benefits


For the Acquirer


Vendor change management is
reliable and takes into account
EMVCo

change policy


Configuration management of the
products will be controlled and
continuously improved by the
vendor .


Interoperability issues will be
managed following a controlled
process by the vendor.



For the Vendor


A means to demonstrate to
Acquirers that changes done on
their products are only minor
changes.


Allow more design flexibility with
less cost for approvals.


Give a marketing advantage.


TÜV Product Service Ltd

TQM process
-

Overview

Mandatory process

Conditional process

MasterCard


TQM Label

Vendor Registration

with Assessment Body

Product Registration

TQM Compliance Assessment

Test of Product Samples

TQM Audit


TQM Label Recommendation

and Preparation


TQM Label Granting

by MasterCard

Subcontracted to Assessment Body

Renewal

Completion of


TQM Questionnaires

TÜV Product Service Ltd

TQM process
-

Outsourcing


MasterCard has arranged for its Terminal Quality Management scheme to be
administered by TÜV Product Service.


From now on, the TQM primary contact
is:


Mr

Dale WHITAKER

tqmtuv@tuvps.co.uk

+44
-
1489
-
558342



All your requests for registration,
product
plan number, documentation,
granting of labels, TQM project management, etc. should be sent
directly

to
tqmtuv@tuvps.co.uk



TÜV Product Service Ltd

TQM process
-

Product registration


Objective


Identification of each Vendors IFMs or PCDs requiring a TQM label.


Agreement on submission timescale


Key Steps


Vendor completes an Application Form listing all IFMs/PCDs that need a TQM
label) and proposes dates for submission of TQM Questionnaires.


Assessment Body confirms the schedule or agrees with the Vendor on a
modified schedule.


Assessment Body assigns a TQM Project Plan number for each PCD or IFM
that needs one.


Outcome


Acknowledgement granted by granting of Project Plan number*.


( * formerly called action plan number)


TÜV Product Service Ltd

TQM process
-

TQM is not required for


Terminals not subject to TIP, (Terminal Integration Process)


End
-
of
-
life products (no longer being manufactured)


TÜV Product Service Ltd

TQM process
-

Questionnaires

Vendor Organizational Description

(VOD)


Valid whatever the PCD or IFM


Objectives:


Configuration Management
System description


Identification of organizational
changes done after last
assessment


Corrective actions follow up,


Type Identification Description

(TID)


Specific to one PCD or to one IFM


Objectives:


Description of the TTA L1
tested configuration


Description of all the PCD/IFM
“evolutions”


Description of all the PCD/IFM
implementations within
products


Identification of product
changes done after last
assessment


Corrective actions follow up,

Based on self
-
assessment

TÜV Product Service Ltd

TQM process
-

Recommendation to MasterCard


Objective


The assessment body to make a recommendation to
MasterCard concerning the TQM
Label*
granting


Key Steps


Assessment Body send to MasterCard:


The list of IFMs/PCDs involved in the TQM project


A management summary of the TQM project


The final audit
report(s),
if any


A recommendation for the granting of TQM label(s
).


*Note that “TQM Label” means a unique reference allocated to an IFM/PCD following
MasterCard’s acceptance of the TQM recommendation. Vendors will receive a
“Statement of Compliance” listing all their TQM Labels. A physical label is not
required to be attached to
a terminal.

TÜV Product Service Ltd

Recommendations for TQM implementation:


Keep written documentation simple


No need for translation into English


Shorter is better


Just improve existing documentation when needed



Use existing processes


Just improve existing process when needed



Use existing tools

TÜV Product Service Ltd

TQM pricing for EMV Contact and
PayPass

services

Note
1: Vendor Registration + 1 or 2 VODs + First TID





Amounts in EUR

Initial Fee

Annual Renewal Fee

Fee 1

TQM Program Fee (Note 1)

6 500


3 500


Fee 2

Per additional VOD

2 000


1 000


Fee 3

Per additional TID

1 250



800


Fee 4

Per additional Manufacturing Site

1 250



800


Fee 5

Audit

Defined by TUV
-
PS

Defined by TUV
-
PS

Delivered by TÜV Product Service

TÜV Product Service Ltd

Contact



TQM assessment body contact:


tqmtuv@tuvps.co.uk



MasterCard contact (for escalation purpose only):


tqm@mastercard.com