Morale and Welfare

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18 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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CANADIAN FORCES NON
-
PUBLIC PROPERTY

BIENS NON PUBLICS DES FORCES CANADIENNES

Morale and Welfare


Presentation to

CFSTG
-

Borden


Commodore Mark B. Watson

3 December 2012

CANADIAN FORCES NON
-
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CFPFSS


=


MORALE AND WELFARE

CANADIAN FORCES NON
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PUBLIC PROPERTY

BIENS NON PUBLICS DES FORCES CANADIENNES

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Agenda



Introduction


Organization & Background


Vision, Priorities, and Strategy


Programs, Services, and Activities


Recent Initiatives


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Military

Family Services
Program

Quality of Life



(
DQoL
-
MFS)


Pers Fin Svcs

(Pres SISIP

Financial Services)

Organizational View

Retail Svcs

(Pres CANEX/

NATEX)

Casualty Support

Management


(DCSM)


Chief

Military

Personnel


NPP Fin


(CFO)

NPF HR
(VP HR)


NPP
IM/IT(CIO)

Non
-
Public

Public

Staff of NPF

CEO

NPF

Chief of the

Defence Staff

Managing

Director

NPP

DGPFSS

s)

Pers Support Prog

(C PSP)

ASD

Coordination

M&W

in

& Family Services

Alternate Service Delivery:
Public Funding

Delivered Through

Non
-
Public Property

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The Morale & Welfare Team


Approximately 5600 “Staff of the Non
-
Public
Funds, Canadian Forces”


Number Varies Due to Casual Employment,

esp. in Summer


2125 Full Time, 1066 Part Time, 2395 Casual


253 Canadian Forces Members


153 National Defence Public Servants


375 at MFRCs (Locally Employed)


Plus Many, Many Volunteers


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Staff Demographics

80.3%

19.5%

0.2%

CAT I
CAT II
CAT III


Gender





62.5% Females / 37.5% Males



Multigenerational Workplace


Average Age : 38 years


Employees Under 18: 5.6%


Youngest Employee: 12 years (Paper Boy)


Employees Over 66: 2.2%


Oldest Employee: 82 years (Golf Course)



Employee Retention

-
Average Years of Service: 6 years

-
Longest Serving employee: 40 years



41.9%

39.5%

18.6%

CASUAL
FULL-TIME
PART-TIME
Status

Category

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Staff Complexities


Unionized Employees
: 27.1%



Dynamic Military Affiliation
: 40%

Serving, Retired, Family



Diverse Range of Occupations



Financial Planner ↔ Barn Supervisor


Clerk/Cashier ↔ Meat Wrapper



Distributed at >70 locations in Canada, US, Europe &
Deployed Operations



T4 /
Relevé

Generated in 2011:

8,289

T4s: 7,134 /
Relevé

1: 1,155


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Scale of Operations

Total $713M (19.5% Public / 80.5 % Non
-
Public)

Public Funds

SISIP Financial

Services ($280M)

CANEX Retail

($52M)

Messes ($24M)

Base / Wing / Reserve Unit

Funds ($77M)

C108

($25M)

C109

($88M)

Central Fund

($124M)

Assistance Fund

CFPAF ($17M)

DCSM

($26M)

NPP Net Worth / Publicly Funded Expenditures FY2011
-
12

}

CANEX 2011
-
12

Revenues: $135M

SISIP FS 2011
-
12

Revenues: $77M

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NPP Governance


Full Governance
A
ssigned to CDS


Authorities Delegated to DGPFSS as
Managing Director of NPP


NPP Board Serves as an Advisory Board:


Provides Stakeholder Input to CDS


Strategic Plans, Policies and Direction


NPP Investments


Approval of Audited Financial Statements


NPP Board and AFC Engagement is Key


NPP is a “Chain of Command


Responsibility


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Canadian Forces Central Fund

Sources of Revenue




Investment
R
evenue


$130M Under Management


Subject to Market Volatility


Some Years > $4.8M


Other Years Negative


CFCF Loan
I
nterest


Rate Fixed at 4% Even

When Bank Rates Are 7%
-
8%


Proceeds from Base Closures


Largest Proceeds
from European Base Closures
(90s) and KAF


Fees


Administration Fees Paid by Customers to CANEX Credit Plan


Donations


Historic, Prior to Creation of Support Our Troops Funds


4,824
1,126
696
1,042
CFCF REVENUE
FY 31 Mar 2012
Investment
Loan Interest
Mission Closure
Fees
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Canadian Forces Central Fund

Distributions




CFCF Loans


Financing Local Capital
Projects


Consolidated Bank Account

Interest Payments


Subsidies
to

National

Shared Services


HR
, Accounting and
IM/IT


Costs Not Reimbursable by

Public or B/W/U Funds


Increased by $1.5M with New Deal


Grants to Base/Wing Funds


Any
Other Purpose Approved
by CDS


3,288
996
2,124
5,992
CFCF EXPENDITURES
FY 31 Mar 2012
CBA Int. Dist.
CFCF Mgmgt
Programs
Support Svcs
Additional B/W/U

Contributions:

CANEX ($3M) &

SISIP FS ($3.2M)

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Vision & Priorities

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Make CFPFSS one of the strongest military
Morale
and Welfare

organizations in the Western world by
providing programs that provide widest possible
benefits to the greatest number of serving and former
service personnel and their families:


One Community, One Million Strong

My Vision

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Empowerment / Responsiveness


Increased Local Authority / Delegations


Increased Consultation with B/W Commanders


Greater Autonomy Over
L
ocal, (Legal) Morale & Welfare Initiatives



Branding


NPP Education, Training, and Certification Courses to Improve
Governance and Knowledge Throughout the Chain of Command


More Holistic and Coherent Marketing and Communication Strategy to
Increase CF
-
wide Awareness of the Breadth of Available Programs
and Services


Name and Logo Change



Increased Understanding of Military
L
ife and Heritage Within Staff of
the Non
-
Public Funds, Canadian Forces



Priorities

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Synergy


Organizational Review


Continued Development and Integration of DMFS, DQOL and
Dependent Education Management


Leverage Technology for Greater Effect, Cost Benefit and
Immediacy of Impact



Priorities

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Programs and
Services

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Programs & Services Video

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PSP

Operations at Bases / Wings


36


PSP Managers


3,650+

PSP Staff


1,200+

Full Time Staff


Deployment Support


12 Years

(2000
-
2012)


1,600

PSP MW Staff Deployed Abroad


32


Rotations Served in Bosnia, Afghanistan, Haiti, Ships


Messes


100


Regular Force


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PSP

Sports


20,000

Intersection Sport Competitors


91


Regional Competitions


3,500+ Competitors


18


National

Competitions


1,800 Competitors


14


CF CISM Teams


210


Individual CISM Athletes


115


CF Athletic Trainers


Recreation


400,000

Annual Registrations in Recreation Programs


42,000

Recreation Memberships


700


Different Types of Recreation
P
rograms


325


DND Facilities Involved


100


Special Events
-

60,000 in Attendance


33


Community Gateway Web Sites
-

20,000 Hits
M
onthly


17


CF Newspapers
-

80,000 Circulation


14


CF Golf Clubs

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SISIP Financial Services


141,042

Lives Insured
under Term Life
Insurance Plan


with
$
27.8B

in
Coverage


$
38.5M

Paid
to
Beneficiaries


100,850

CF Personnel Protected with Long
Term Disability


$71.2M

Support Paid under
Vocational Rehabilitation Program


6,805

Financial
Planning
Clients


with
$
187.4M

Invested


3,845

CF
GroupRSP

Clients


with
$
128M

Invested


6,498

CF Members Educated
on
Personal Money Management


9,090

Financial Counselling Appointments Held


2011 Results

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SISIP Financial Services


$2,720,650


Morale
and Welfare


$362,350


Other
NPP activities


$100,000


Volunteers
Recognition
Program





72


Vocational
Rehabilitation Program
Briefings


2,643

Participants


209


Canadian
Forces
Severance Pay Briefings


17,579

Participants



2011 Contributions
-

$3,192,500

2012 Highlights

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CANEX / NATEX

A Unit of the Canadian Forces


Mission
: Ensure

the Availability of Competitively Priced Goods
and Services to Satisfy Customers and Generate revenue

Programs:


The Personal
Home & Auto
Insurance


No Interest Credit
Plan



Home Heating Oil Rebate
Program


Club
XTra Loyalty Program




National Partnerships


Tim Horton’s


Aramark
(Food Services)


Subway




OK Tire


Best Vendors
(Vending
)


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CANEX / NATEX

Scale of Operations


46


CANEX/NATEX Outlets


183


CANEX Concessions


750


CANEX/NATEX Employees


4.4 Million

Average
Annual Transactions


Sales and Contributions


$
140M

Average Annual Sales


$4M+

Average Annual Morale & Welfare Contributions


$3.2M CANEX Average


$975K NATEX Average




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CANEX / NATEX

Online offering


What You Need (WYN):
Primarily
Targeting Deployed
Members


Support our Troops (SOT): Clothing and Accessories


Jewellery (
Bellecour
)


Flowers (Pinkerton
)

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Military Family Services



Enabling a mission
-
ready Force by addressing the challenges faced

by CF members and their families that result from military service.


Military Family Support



3 Access Points:



-

43 Military Family Resource Centres (MFRCs)



-

Family Information Line, 1
-
800
-
866
-
4546



-

www.familyforce.ca


MFSP Policy Development, Resilience and

Engagement


Dependent Education





Compensation and Benefit Programs for
F
amilies


DND Dependent Schools Overseas Education Programs


Departmental Foreign Service Education and Military Education
Allowances/Entitlements


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DCSM
/
JPSU

JPSU Mission

Through an integrated and individual
-
centric service delivery model, to ensure the
coordination and facilitation of standardized, high quality, consistent personal and
administrative support during all phases of recovery, rehabilitation, and reintegration on
return to service or transition following release, for all injured and ill Canadian Forces
personnel and former personnel, their families and the families of the
deceased

Peer Support


Operational Stress Injury Social Support (OSISS)


Joint Speaker’s Bureau


Soldier On


Injured Soldier Network


Helping Others by Providing
Empathy (
HOPE)

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DCSM
/
JPSU

Transition


Return to Work


CF Transition Program


Transition for Ill and Injured

Administrative Support


Liaison with Service Partners


Client Services

And More…


Policy Drafting and Validation


National Military Cemetery

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Posted
Supported
(not posted)
Personnel Currently being Tracked by JPSU

Posted to JPSU

1,710

Supported by JPSU
(but not posted)

3,032

Total

4,742

DCSM
/ JPSU

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Support Our Troops Funds Video

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Internal Support Funds

Support Our Troops Fund is
an Umbrella


Military Families Fund
-

Linked to Conditions of Service


$4M Dispersed to >1,000 Members/Families


Soldier On Fund
-

Contributes to a Healthy, Active Lifestyle


$1.1M Dispersed to 350 Members/Families


Funded a Wide Range of Programs


Hospital Comforts
Fund
-

Basic
Amenities for
Hospitalized
Members


$85K Dispersed Annually to >300 Members


Op Santa Claus
-

Gift for Deployed Members over Holidays


Gifts Delivered to 1,600 Members

Total Pledged to SOT Funds Since 2006: $11M

-
Personal Contributions to SOT
Fund:


Six Year Old Boy: 84 cents


Couple from Toronto: $50K

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Internal Support Funds

Canadian Forces Personnel Assistance
Fund



Minor Disbursement
Program


$36K
to 230
Members


Education Assistance Loan
Program


$2.2M
to 570
Members


Self Improvement Loan
Program


$9M
to 2,750
Members


Financial Distress
Program


$900K
to 150
Members


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Recent Initiatives

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PSP


DFIT.CA

Fitness Training


Launched
11 Oct 2012


Over
10 600
CF

Personnel Registered

in
4
Weeks


Already Over 33,000

Visits


500,000 Page Views

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DFIT.CA


Allows User
to

Generate Running

Regimen, Training

Regimen or View

Training Calendar


Create Personalized

Training Regimens


Training
Programs

Focus
on
Fitness Required
for
Operations

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DFIT.CA


Fitness Algorithm

Developed
by
DFIT


Physical
,
Functional

and Operational

Workouts


General
=
Typical

CF Personnel


Functional = More

Complex
and
Complete Movements


Operational = Tasks that Simulate
CF
Tasks


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DFIT.CA


Warm
Ups Can

Be Expanded


Videos Viewed or

Changed Based

on Access to

Equipment


Different Levels

Can Be Selected to

Adjust Exercise Difficulty Level


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PSP


Project FORCE


Defining a New

Generation of

Fitness Testing


Phase One: Capture Real World Operational
Data


20 Years of Operations


Survey and Interview Hundreds of CF Personnel


Consulted Canada Command & CEFCOM


Identified 13 Common Tasks

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Project FORCE


Phase Two: Align Tasks with Real Operational
Scenarios


Measured Physical and Physiological Demands on
CF Personnel


Through Combination and Elimination Established 6
Key Common and Physically Demanding Tasks


Phase Three: Validation


Predictive Test Batteries Applied to CF Population


Set New Standards


Assess Adverse Impacts & Rectify


AFC to Be Briefed on Dec 5
th

2012



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PHASE 1

Job Analysis

(What is the job?)

LITERATURE REVIEW

POST MISSION SURVEYS

POST MISSION INTERVIEWS

MISSION PLANNING FOCUS
GROUPS

13 Common, essential tasks
Jan 2011

AFC

PHASE 2

Physiological Measurements

(What are the demands?)

TASK SPECIFIC FOCUS GROUPS

PHYSIOLOGICAL MEASUREMENTS
(lab)

PHYSIOLOGICAL MEASUREMENTS
(Field)

REFINEMENT OF TASK LIST &
DEMANDS

6 CF Common &

physically
demanding Tasks

Apr 2012

AFC

SET
-
UP OF PMT

PHASE 3

Test & Standards development

(How should we test them?)

PILOT STUDY (lab)

FIELD DATA COLLECTION (7 locations)

DATA ANALYSES

FINAL TEST BATTERY OPTIONS

Options for new CF Physical
Fitness Evaluation

Dec 2012


AFC

DETERMINATION OF STANDARDS

ADVERSE IMPACT ANALYSES

Project FORCE

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Project FORCE Tests

1.
Sand Bag Lift

std
:
3 min 30 s

30 consecutive lifts of a 20 kg sand bag to a height of 91
cm, alternating between left and right sand bags separated
by 1.25 m.


2.
Loaded Shuttles

std
:
5 min 21 s

Complete ten 20 m shuttles alternating between a loaded
shuttle with a 20 kg sand bag and unloaded shuttles, for a
total of 400 m.


3.
20m Rushes

std
:
51 s

Starting from prone, complete two 20 m shuttles sprints
dropping to a prone position every 10m, for a total of 80m.


4.
Sand Bag Pull

std
:
complete

Carry one 20 kg sandbag and pull four on the floor over 20m
without stopping
.

Pros


Looks / Feels Like the Job


Minimal Equipment

(Sand Bags)


Objective Testing


Equal Total Physical Work
for All


Functional Movements

Cons


New Training Requirement
for Assessors

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CANEX / NATEX

Initiatives


E
-
Retailing


Developing an Online E
-
Retailing Strategy to Augment
Existing Store Operations


Elite Line of Clothing and Accoutrement


Developing a Consolidated and Centralized Retail Offering
In
-
store and Online of Canadian Forces Memorabilia,
Clothing and Accoutrements.



Infrastructure Modernization


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DQOL
-
MFS Initiatives


Reduce management overhead/increase funding to the field


More
than
$500K
Recurring Reduction
from
Budget Allocation


25% F
unding Increase
to the
Field Over Past
5
Years


Access to Non
-
Emergency Military Family Health Care


10 of 13 Provinces / Territories Have Dropped
90
Day Wait
for
Access
to
Health Insurance


Op Family Doc Ottawa


80+ Families / Military Retirees Matched
with
Family Physicians to Date


Family Medicine Forum 2011


29
Doctors Agreed
to
Take Military
Families


Military Family Mental Health


33
Family Liaison Officers;
4084 Families Served in 2011
-
12


“The
Minds The
Matter” Self
-
Help Videos; Six Episodes Created


Studying
Feasibility
of
Telemedicine
in
Petawawa


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Military Family Special Needs


8%
Self Reporting Special Needs


CF
Living Accommodation


AFC and DSX
Endorsed Requirement
for
Just Under 12,000 Military
H
ouses Across
Canada


Studying
Options
for
Service Delivery


Deployment Support


Option
Development
on
How Best
to
Ensure
all
Deploying Members
and their
Families Receive
the
Support
they
Require


Continuity of Education and Employment for Military Families


Studying
Feasibility
of
Overseas School
with
Innovative Delivery
M
ethods

DQOL
-
MFS Initiatives

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Mentor to the National Military Family Council


9
Specific Recommendations Made
to AFC


Stakeholder Engagement


Vanier Institute of the Family
Committed
to a 5
Year
Military Families in
Canada Initiative


DQOL
-
MFS Initiatives

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Associate DG
-

NPP
Outreach


SOT
Programs / Funds Attracting Significant Contributions
from
Canadians


Individual Donations of D
ollars
and
Products / Services


Proceeds from Third Party
Events


Contributions from
Events / Campaigns Held
by Charitable
Organizations


e.g.: True
Patriot Love, Canada Company and Wounded
Warrior


As number and complexity of events increases


There are Greater
D
emands
for DND/CF
Support


There is
Little Adherence
to
Policy Provisions
and


There are
Diminishing Efforts
to
Align
with CF
Priorities


Some
External Organizations Competing with Internal
NPP
“Charities



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Associate DG
-

Sponsorship


Opportunity to I
ncrease Sponsorship
of NPP
Programs
,
Activities
and
Events
, at
National
and
Local
L
evels


Policy
is
Being Rewritten


This Policy
Would See
:


Sponsorship
of NPP Programs, Events and Activities, at Base/Wing/Unit
Levels
to be
Approved
,
Annually
, in
Advance


Enhanced Oversight
of the
Use
of
Sponsorship
for
Major Events /
Activities
that
Are ‘Not
Public’


Army Run, Air Force
Run


Improved Visibility
and
Facilitation
of
Sponsors Being Targeted
and
Sponsorship Arrangements Being
C
oncluded


MFRCs Being Subjected
to the
Policy
P
rovisions


B/W Commanders
to be
Held Accountable
for NPP Sponsorship
Activities
, with
Assistance
of PSP
Managers


New
Policy
to be Introduced
for FY
13/14

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CF Appreciation Program


Program launched in Jun
2011


Official CF Discount Program


Builds and Expands
on
Earlier CANEX

Discount Program


Discounts in Eight Distinct Categories


International, National & Local Partners


Almost
1,000 Industry
Partners


Working
with
American Counterparts
to
Include Discounts
on
Popular
US Vacation Destinations


Universal
Studios, Busch
Gardens


Have Issued
30,000
Membership Cards
to
Date


e
-
Boutique with Tickets
to
Water
Park and Cineplex


Two
New Features Coming
:


On
-
line Registration


Secure Web Login to Allow Special Discounts Solely Available to CF Community



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CF R&R Club


Component of CF Appreciation

Program


Linked to US Armed Forces

Vacation Club


Provide Access
to
Accommodations


More
than 4,000
Resorts
,
Apartments
,
Condos and Homes


Destinations in More
than 100 C
ountries


Offers the Opportunity
to
Enjoy Vacations
at
Popular
Destinations Around
the
World


Starting at Just
$
369
USD per
Unit
, per
Week

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Associate DG
-

CFOne

Card

Two Objectives


Provide Confirmation that an Individual is a Member of the

One Community
-

One Million Strong



Provide Access to Programs, Services, and Facilities

Multi
-
Phased Approach


Spring 2013


CF Appreciation Program, CANEX Loyalty
Program, Military Family ID


Fall 2013


Base, Wing, Unit Recreation Membership


Spring 2014


Messes, Clubs and Activities

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PUBLIC PROPERTY

BIENS NON PUBLICS DES FORCES CANADIENNES

50

Enhanced Web Site


More than 6000 Pages of

Content Refreshed and

Ported to New Platform


More Visually
-
Oriented

Presentation; Less Clutter


Functional Search Engine


Navigation by Service

Rather than by

Organizational Structure


Enhanced Support for Multi
-
Media Content

www.CFPSA.com


CANADIAN FORCES NON
-
PUBLIC PROPERTY

BIENS NON PUBLICS DES FORCES CANADIENNES

QUESTIONS?