ZENworks Asset Management

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18 Νοε 2013 (πριν από 3 χρόνια και 4 μήνες)

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Martin Buckley

Director


Systems and Resource
Management

Novell, Inc.

ZENworks Asset Management

Inventory, Reporting and Compliance

© Novell, Inc.



2



Agenda


Laying the groundwork


ZENworks
®

Asset Management feature set


Architecture and Planning


Futures

Laying the Groundwork

© Novell, Inc.



4



Your Experience


What are your plans for ZENworks
®

Asset
Management?

© Novell, Inc.



5



Your Experience


What are your plans for ZENworks
®

Asset
Management?


Already implemented (pilot or production)?


Planning to implement:

>
In the next 3
-
6 months?

>
In the next 7
-
12 months?


No current plans to implement


Nothing better to do...

© Novell, Inc.



6



Your Experience


What are your plans for ZENworks
®

Asset
Management?


Already implemented (pilot or production)?


Planning to implement:

>
In the next 3
-
6 months?

>
In the next 7
-
12 months?


No current plans to implement


Nothing better to do...

© Novell, Inc.



7



Your Experience


What are your plans for ZENworks
®

Asset
Management?


Already implemented (pilot or production)?


Planning to implement:

>
In the next 3
-
6 months?

>
In the next 7
-
12 months?


No current plans to implement


Nothing better to do...

© Novell, Inc.



8



Your Experience


What are your plans for ZENworks
®

Asset
Management?


Already implemented (pilot or production)?


Planning to implement:

>
In the next 3
-
6 months?

>
In the next 7
-
12 months?


No current plans to implement


Nothing better to do...

ZENworks
®

Asset Management

Feature set

© Novell, Inc.



10



ZENworks
®

Asset Management

Capability overview







Asset Inventory


Hardware inventory


Software inventory


Network discovery

Entitlement for Existing

ZENworks customers

© Novell, Inc.



11



ZENworks
®

Asset Management

Capability overview







Asset Inventory


Hardware inventory


Software inventory


Network discovery

Entitlement for Existing

ZENworks customers

Available as Upgrade to

ZENworks Asset Management


Software Compliance

>
License tracking

>
License view of software inventory

>
Reconciliation and compliance status

>
License allocation

>
Software standards management


Software usage

>
Monitoring

>
Trend reporting

© Novell, Inc.



12



ZENworks
®

Asset Management

Feature overview


Discovery of software/servers/PCs/network devices


Extensive Knowledgebase approach


Scalable architecture


Configuration history tracking


Extensible database


user
-
defined fields


Scan
-
on
-
demand


Client push utility


Web
-
based reports


Alerts

© Novell, Inc.



13



ZENworks
®

Asset Management

Knowledgebase defined


Built and maintained by Novell
®

Technology Analyst


Foundation for providing actionable inventory


65,000+ products (multiple versions and models)


Suite/suite component relationships defined


Licensing data coded for software products


Updates posted to web site monthly Knowledgebase
Updates (PRUs)

Based on a simple question:


What information do IT managers need

and how will they use it?

© Novell, Inc.



14



Asset Inventory

Key software data points


Normalized manufacturer, product, edition, version


Suites/suite components


Category/subcategory


OS and app service packs/releases and OS hotfixes


Serial numbers


Virus definitions/engines


Trial versus full product installs


Run
-
time versus full version distinction


Language editions


Locally
-
defined products (e.g. in
-
house applications)

© Novell, Inc.



15



Asset Inventory

Key hardware data points


Normalized manufacturer, product, model


Serial number


Processor


Physical drives


Logical Drives


Network drives


Memory


Network information (e.g. MAC, IP)


User

© Novell, Inc.



16



Asset Inventory

Key network device data points


Normalized manufacturer, product, model


Hubs, routers, switches, printers, other IP devices


Type


Serial number


Network information


Firmware


Printer details (e.g. pages printed, toner levels)


ZENworks
®

Asset Management client software

© Novell, Inc.



17



Software Usage

Key features


Monitors all recognized applications/user
-
defined


Measures total run time and active window time


Includes local and server
-
based application usage


Attributes usage to workstation and user


Conducts passive monitoring (no license servers)

© Novell, Inc.



18




License tracking


Flexible import for purchase transactions


Reseller connectors (SHI, Softchoice,
Software Spectrum, and CompuCom)


License view of software inventory


Reconciliation and compliance status


License allocation


Software standards management

Software Compliance

Key features

© Novell, Inc.



19



Latest and greatest

ZENworks
®

7 Asset Management SP1


Asset Management


CompuCom Reseller Connector


Windows Terminal Server application usage monitoring


Asset Inventory


Support for running server components virtually

>
VMware ESX Server 2.5 and Microsoft Virtual Server 2005


Enhanced processor recognition

>
Multi
-
processor, multi
-
core machines, 64
-
bit and hyper
-
threaded
processors


Recognition of 64
-
bit Windows OS


Network Discovery Recognition Enhancements

>
Discovery and reporting of Novell
®

and Red Hat Linux Distributions


Updated support
-

Firefox, Oracle 10G R2, MS SQL 2005

Architecture and Planning

© Novell, Inc.



22



Architecture

Servers

Mobile and laptop users

Remote dial
-
up users

Network printers

Routers, switches,
hubs, other IP devices

Central
database

Web Console

Reporting, analysis, software compliance

Manager

Administration

Updates

Updates

Inventory data

Inventory and
usage data

Task service


Network discovery


Knowledgebase updates


Software updates


Collection service


Inventory schedules


Client updates

Window/Mac/Unix/Linux

© Novell, Inc.



23



Product environment


Client based for managed devices


Client
-
less for network discovery


Device support


Windows desktop/server, Mac, Linux, UNIX, NetWare
®


Database support


Oracle


Microsoft SQL/MSDE


Windows console


Web reporting back
-
end (Apache Tomcat)

© Novell, Inc.



24



Architecture

Inventory process

Servers

Mobile and laptop users

Remote dial
-
up users

Network printers

Routers, switches,
hubs, other IP devices

Central
database

Manager/Web

Console

File Store

Task service


Network discovery


Knowledgebase updates


Software updates


Collection service


Inventory schedules


Client updates

Window/Mac/Unix/Linux

1

Initiate

scan

2

Unload

WIF

4

Collector

performs

inventory

6

Load delta

WIF

3

WIF to

initiate scan

5

New WIF

© Novell, Inc.



25



Architecture

Client updates

Servers

Mobile and laptop users

Remote dial
-
up users

Network printers

Routers, switches,
hubs, other IP devices

Central
database

Manager

File Store

Task service


Network discovery


Knowledgebase updates


Software updates


Collection service


Inventory schedules


Client updates

Window/Mac/Unix/Linux

2

Notification

of change

4

Stores new files

=> catalog.ini updated

1

1

Update applied

to database &

file store

3

Retrieves

files

5

Updates

clients*

* Client update


immediate


Recognition update


next scan

© Novell, Inc.



26



Architecture

Network Discovery

Servers

Mobile and laptop users

Remote dial
-
up users

Network printers

Routers, switches,
hubs, other IP devices

Central
database

Web Console

Network discovery reports

Manager

Task configuration

Updates

Task service


Network discovery


Knowledgebase updates


Software updates


Collection service


Inventory schedules


Client updates

Window/Mac/Unix/Linux

2

Task Initiated

1

Task

created

3

Discovery

process


IP


SNMP


WMI


Client Test


DNS Lookup

4

Data

loaded

© Novell, Inc.



27



Planning (1)


Determine your asset management goals


Asset management of network attached devices such as
printers, routers, etc


Hardware inventory


Software inventory


Software usage tracking


Software license compliance


Determine the network links between sites and
their speeds


Helps determine where to place collection servers


Helps determine where to place task servers

© Novell, Inc.



28



Planning (2)


Determine the approximate number of workstations
total and per site


Determines whether you can use Standalone


Determines where you might want collection servers


Helps determine database platform, sizing, and scan schedules


Gather SNMP monitor community strings used by
network devices you want to discover

© Novell, Inc.



29



Planning (3)


Determine Active Directory Credentials that can be
used by the task server


Determine credentials for authenticating to the file store


Gather purchase orders for software you want to
monitor for compliance


Determine who needs access to the system and what
information they need access to

© Novell, Inc.



30



Planning (4)


Determine universal administrator name for
workstations, if one exists


Used by network discovery to obtain WMI information


Works well in a Active Directory/Domain environment


Could use ZENworks
®

Desktop Management to create a
global user, if you don't have one

>
Create a NAL app that runs NET USER command and then adds user to
Administrators group

© Novell, Inc.



31



Database/File Store/Web Console


One each per installation


Centrally located


File Store must be accessible to Managers, Collection
Servers and Task Servers


Web Console runs on Apache Tomcat


For upgrades to 7.0, see TID 10099062 “Upgrading to Tomcat 5
and JDK 1.4.2 for use with ZAM 7”

© Novell, Inc.



32



Collection Server Service


NT/2000/XP Server or Workstation


Runs as service


Max
-

One per 10,000 workstations


Does not require dedicated server


Will use maximum CPU during inventory, unless throttled

© Novell, Inc.



33



Task Server Service


NT/2000/XP Server or Workstation


Runs as service


Install to same server as Collection Servers


Run Network Discovery Tasks “locally”


Does not require dedicated server

© Novell, Inc.



34



Standalone Install

max. 1,000 machines

Database

File store

Task service

Collection service

Manager

Web console

Dial up, VPN

LAN

WAN

© Novell, Inc.



35



Enterprise Install

distributed with high speed WAN

Central
database

Manager

File store

Task service

Collection service

Web console

Dial up, VPN

LAN

WAN

© Novell, Inc.



36



Task service

Collection service

Enterprise Install

distributed with low speed WAN

Central
database

Manager

File store

Task service

Collection service

Web console

Dial up, VPN

LAN

WAN

© Novell, Inc.



37



Enterprise Install

100,000+ distributed

Task service

Collection service

Central
database

Manager

File store

Web console

Dial up, VPN

LAN

WAN

LAN

Task service

Collection service

Task service

Collection service

WAN

ZENworks Asset Management

Futures

© Novell, Inc.



39



ZENworks Asset Management
roadmap


We have two releases planned for delivery in the next
year:



ZENworks 7.5 Asset Management



Extending the capabilities of the current ZENworks
Asset Management solution



Project “Tremor”



Integration of ZENworks Asset Management with
the next generation ZENworks architecture

© Novell, Inc.



40




© Novell, Inc.



41



Contract Management

Record and manage all types of IT contracts

Examples: lease, maintenance, warranty, service

Track key dates

Examples: effective, termination, renewal

Upload and attach documents

Record key terms and conditions

Associate to assets, users, departments, licenses

Track renewal history

Add attributes with user
-
defined fields

© Novell, Inc.



42



Key Differentiators

More contract attributes out of the box (~60)

Quicker and easier date notifications (one click)

Flexible and easy document attachment/viewing

Depth of lease
-
specific attributes (~16)

Nested (parent/child) contracts to show relationships

In
-
place renewal option with history tracking

Strong linkage to underlying inventory data/licenses

Powerful canned and custom reports/alerts

© Novell, Inc.



43



Key Differentiator:

One
-
click Notifications

One
-
click date
notifications
based on
default
settings

© Novell, Inc.



44



Key Differentiator:

Quick document attaching/viewing

© Novell, Inc.



45



Key Differentiator:

Flexible Associations


Link contracts to associated
assets, users departments,
sites, cost centers, and license
records

© Novell, Inc.



46



Key Differentiator:

Flexible Date Notifications

Generic Notice Date can be
used to ensure review of
evergreen contract

© Novell, Inc.



47



Key Differentiators:

Lease Schedule Template

Lease Schedule linked to
Master Lease Agreement

© Novell, Inc.



48



Key Differentiators:

Renewal History

Renewal function retains
contract details and logs
renewal history

© Novell, Inc.



49



Current software usage tracking

Software on shared drive

Dial
-
up/VPN

LAN


Usage Tracked:


1. local apps


2. local software file usage


3. software run from server share




Usage Data Tracked:


> active time


> background time


> # of starts


> software title


> workstation


> user


> server

© Novell, Inc.



50



Enhanced software usage tracking

Software on shared drive

Dial
-
up/VPN

LAN




Usage Tracked:


1. local apps


2. served apps (Terminal Server & Citrix)


3. web apps


4. local software files


5. software run from server share


Usage Date Tracked:


> active time


> background time


> # of starts


> software title


> workstation


> user


> server

Citrix Server farm*

Web*


*
-
new usage tracking


Sample of Usage Metrics:


> Local Hours Active


> Served Hours Active


> Workstations Used From


> Average Usage Days


> Number of Users


> Number of Days with Starts


> Number of Servers Used

© Novell, Inc.



51



360
0

usage view

© Novell, Inc.



52



Vista and SUSE Support/Readiness

Full Vista support


Client support


Desktop Install support


32 and 64 bit editions

Vista Capable Reports/Analysis

Vista Readiness Reports/Analysis

SUSE Linux Enterprise Server/Desktop 10 client support

SUSE Linux Enterprise Desktop readiness reports

© Novell, Inc.



53



User
-
defined Software Collections

Allows Admin to define suites/bundles/collections

Flexible discovery rules

Any number of components can be required

Two levels of tracking and reporting

Software Collection level for license reconciliation/tracking

Underlying components for software inventory tracking

© Novell, Inc.



54



Software Collections Defined

Define apps to be included in
collection and whether they
are required for discovery

Q & A

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-
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