Learning 2011 - Session 501x - LearningWiki

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Learning 101

Learning 101

Session 430

November 7, 2011

2

Learning 101

3

Learning 101
-

Introductions


Peter Jones


Director, Global Learning & Organizational Development


Bristol Myers Squibb


Ilene Haber


Director, Communications & Creative Services


University of Farmers


Farmers

Insurance Group


http://www.youtube.com/watch?v=1tQm61fcGE4

4

What are your objectives?

5

Agenda


Learning Models


Learning Roles


Learning Decisions


Q & A


6

Learning and Development

7

How Real Corporate Learning Occurs

Coaching On
the Job, 70%
Formal
Training, 10%
Information in
Support of
Work, 20%
Bersin & Associates Research

High Impact Learning Organization 2008

8

Why is Learning Important?


Learning can:


Build effective training programs that can directly
impact business results


Plan and conduct leadership development programs
that ensure that their companies have the leaders they
need to build the business over time


Build and contribute to knowledge sharing practices




9

ADDIE Model


Analysis


Define problem, audience, environment, solution


Design


Solution strategy, delivery method, storyboards, prototype


Development


Build solution


Implementation


Test, communication plan, rollout


Evaluation


Determine solution effectiveness


Evaluate & Improve

E

I

D

D

A

10

The Farmers Model

11

Stakeholder Management


Implementation


Learning Expertise& Consulting

Estimating


Contracting


Resource Management


Project Management

Performance Consulting



Understand

Business Context





Learning

Recommendation



Strategic

Partnering

Linking Human Performance to Business Goals

Information gathering



Gap Analysis (KSB)



Task Analysis



Job Analysis

Needs Analysis
Conclusions /

Recommendations

Validation of Design

Detailed Design
Document



Implementation


Materials Design



Evaluation Materials


Design

High Level

Design


Detailed Design

Development

Development Process /
Review & Approval

Develop Solution



Develop Implementation


Materials



Develop Evaluation


Materials

Evaluation

L1
-
L4



Stakeholder



Alignment


Pilot / Solution Delivery



Plateau Admin



Program Admin



Learning Solution


Evaluation Data


Collection

Learning Solution
Evaluation



Data Analysis



Quantitative /


Qualitative


Conclusions


Performance

Assessment

Conclusions &


Recommendations



Performance

Analysis


Design & Development
Approach



Instructional Strategy



Implementation Strategy


/ Plan



Evaluation Strategy /


Plan

Learning Solution Analysis, Design & Development

Learning Solution Delivery and Metrics




Efficiency



Effectiveness




Feedback on Outcomes



Next Step


Recommendations



Lessons Learned &


Client Satisfaction


Client Request / Intake

Training Needs

Analysis

BMS Global Learning Model

12

Learning and Development Roles

Learning

Coordinator

Learning

Project Mgr

Manager of

Learning Mgrs

Learning

Analyst

Performance

Consultant

Chief Learning

Officer

Instructional

Designer

Learning

Manager

13

Learning Decisions


Business Alignment / Learning Governance


Learning Systems (LMS, LCMS, Mobile, Video, etc)


Outsourcing Partnerships with Learning Service
Providers


Build Buy or Repurpose


Learning Delivery Mix


Learning Scorecard (Metrics)



14

Learning Governance Models

De Centralized


Business units (BU) own
and operate independent
learning teams


Each learning team
manages their own
budgets, metrics,
resources, learning systems
and 3rd party vendors


Increases organizational
redundancy / Decreases
bureaucracy

Centralized


Control over all aspects of
Learning through a single
centralized learning
organization reporting to
CLO


Accountability for
enterprise
-
wide budget,
metrics, resources, systems
and 3rd party vendors


Reduces redundancy /
Increases bureaucracy

Terry Thompson
USP Lead
Barbara Keen
Head, Global Learning
and Development
Karen Bick
Global Leadership &
Management
Development
Bill
Favier
BMS Lean Sigma
Training
Peter Jones
Global Learning
Services
Cindy McManus
Learning
Transformation &
Productivity
Terry Thompson
Global Commercial
& Corporate
Learning
Emily Heaps
R&D Division Lead
Mary Hendrickson
Tech Ops Division
Lead
Monika
Eifert
Europe Region Lead
Kelly
Polanco
Intercon
Lead
Ivy Li
Asia Pac Lead
Terry Thompson
USP Lead
Barbara Keen
Head, Global Learning
and Development
Karen Bick
Global Leadership &
Management
Development
Bill
Favier
BMS Lean Sigma
Training
Peter Jones
Global Learning
Services
Cindy McManus
Learning
Transformation &
Productivity
Terry Thompson
Global Commercial
& Corporate
Learning
Emily Heaps
R&D Division Lead
Mary Hendrickson
Tech Ops Division
Lead
Monika
Eifert
Europe Region Lead
Kelly
Polanco
Intercon
Lead
Ivy Li
Asia Pac Lead
Federated


Centralized learning
organization develops
enterprise programs, sets
standards, and manages
enterprise learning systems


Business Units responsible
for local learning strategy
alignment / development as
well as learning delivery for
BU specific functional
learning

CLO
Shared Learning Services
CLO
Shared Learning Services
15

Poll Question

16

The Learning Architecture

17

Learning Systems, Tools, & Technology


Learning Management System (LMS)


Examples:
SumTotal
, Saba,
SuccessFactors


Learning Content Management System (LCMS)


Examples:
Outstart

Evolution,
Outstart

Force Ten


Rapid Development


Examples: Articulate Studio, Adobe Presenter


Simulations


Examples: Adobe Captivate,
Outstart

SoftSim
,


Assessment


Examples:
Questionmark

Perception


Emerging Technologies / Web 2.0 Learning


Examples: Podcasts, Wikis, Blogs,


Social Networking, Mobile Devices, Video

18

Learning Outsourcing Models


19

Elliott Masie’s Learning Consortium


Learning Consortium


The Learning CONSORTIUM is a collaborative of 2,500 learning
professionals representing 242 global organizations focused on
improving the effectiveness of learning and training.


It is composed of learning resources, invitations to benchmark,
common work projects and exclusive access to Elliott
Masie's

research and development activity.


Content Focus Areas


Learning Strategy & Management


Video for Learning


Social Learning & Collaboration


Leadership Development


Talent Management/Human Capital


Innovative Technology for Learning


e
-
Learning


Mobile Learning


Measurement/Analytics of Learning


Performance Support


Globalizing Learning


Classroom Learning & Innovation


Learning Systems




http://consortiumcontact.com/

20

Web Resources


American Society for Training & Development


-

www.astd.org


International Society for Performance Improvement


-

www.ispi.org



The MASIE Center


-

www.masie.com



Masie Learning Wiki


-

www.learningwiki.com

21

Bookshelf

Graphics for Learning

-

Ruth Colvin Clark

Learning Rants, Raves,

and Reflections

-

Edited by Elliot Masie

E
-
Learning:

-

Marc J. Rosenberg

The Pfeiffer Annual:

Training

-

Elaine Biech

And visit the ASTD bookstore while you are here

Q & A