Private Cloud Service Delivery and Automation with Microsoft ... - Net

possehastyΜηχανική

5 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

75 εμφανίσεις

SIM332


Self Service


Service
Delivery and
Automation

System Center Helps Deliver IT as a Service

Deploy

Configure

Service
Model

DC

Admin

Operate

Monitor

Virtual Machine Manager

Operations Manager

App Controller

Service Manager

Service Manager

Orchestrator

Configuration Manager

Application Management

Service Delivery
and
Automation

Infrastructure Management

Data Protection Manager

App

Owner

STANDARDIZATION

SELF SERVICE


AUTOMATION


Give Consumers of IT services the
ability to identify, access and
request services as needed


Controlled empowerment

Request offerings displayed based on
user role

Intuitive, easy to navigate portal

Self
-
service reporting




Automate the
processes
and
systems necessary to
fulfill
Consumer requests.


Automate
routing of requests for
approval and
manual steps

Automate
fulfillment of
the service
request

Automate notifications




Standardize the services provided
by IT to
Consumers


Define
the services to be offered

Define the request offerings that
will be
part of a
s
ervice offering

Identify who needs to be involved
(approvals, notifications, fulfillment
)

Create templates to capture
process for request fulfillment



Compliance with Regulation

Increased Reliability

Simplicity of Choice

Increased Customer Satisfaction

Reduced Costs

Nothing Lost in Translation

Faster Time to Delivery

Reduced Costs

Minimize Human Error

Physical

Virtual

Application

Application

Application

Compute

Storage

Network

Private Cloud

Operating
System 1

Operating
System 1

Operating
System 1

Virtual
Machine

Virtual
Machine

Virtual
Machine

Application

Application

Application

Operating
System 1

Operating
System
2

Operating
System
3

Scale
-
out and
health policy




Scale
-
out and
health
policy




Scale
-
out and
health policy


Service template (Multi
-
tier .NET
applications)

Internet Information Service (IIS)

Hardware
profile

Operating
system
profile

Application
profile

Application server

Hardware
profile

Operating
system
profile

Application
profile

SQL Server

Hardware
profile

Operating
system
profile

Application
profile

Web tier

Application
tier

Data tier

Compute

Storage

Network

Web (IIS)

Server App
-
V

Data (SQL)

DC

Admin

App

Ops

Server Application
Virtualization

Operating
System

Easily Upgrade Applications

.
NET Framework

Java

App

Ops

Approve
request

Process
automation

Self
-
service
deployment
request

Access service
catalog

Provision
service

Access service catalog

Self
-
service deployment request

Approve request

Process automation

Provision service

Predictable Service Delivery

Service
Delivery
and Automation Architecture

3
rd

Party

Management

Tools

Service Catalog


Templates

Workflows


CMDB

Work Items

Configuration


Items

Knowledge

Reporting
and
d
ata warehouse

Self Service

Standardization

Automation

Email


Mobile


Portal


Service
Manager

Orchestrator

Virtual Machine Manager

Operations Manager

Configuration Manager

Active Directory

LOB

3
rd

Party Management Tools




Service Templates

Virtual Machine Templates

Storage Classifications

Logical Networks

Load Balancers

Load Balancer VIP Templates


VIRTUAL MACHINE MANAGER




Servers

Clients

Hardware

Web Sites

Databases

Web Services

Virtual Machines

Hosts

Exchange Servers

Domains

Sites

And much more…

OPERATIONS MANAGER




Computers

Hardware

Software

Computer Primary User

Desired Configuration
Management

CONFIGURATION MANAGER




Users

Groups

Computers

Printers

User Manages User

ACTIVE DIRECTORY




Runbooks


Author workflows to sync data
from line of business applications
(LOB) or other 3
rd

party
management systems

ORCHESTRATOR




CSV Data Import

Custom Connector using SDK

PowerShell

OTHER OPTIONS

ACTIVITIES

Units of execution
that perform defined
actions


RUNBOOKS

System level
workflows that
execute a series of
linked activities

DATABUS

Publish and consume
data between
activities as a
runbook runs


DESIGNER

Drag, drop, and
configure Visio
-
like
authoring

Invoke Web
Services

Compare
Values

Send e
-
mail

Query
Database

Run .Net

Script

Get Server ID
from DPM

Get Data
Sources

Create Recovery
Point

Create
Incident

Create
Checkpoint

Start Maint
Mode

Shut Down
VM

E
-
mail on
error

Update on
success

Return Data

Check
Schedule

Third Party Integration Packs


VMWare vSphere


BMC BladeLogic


BMC
Remedy


BMC Atrium


BMC
Event
Manager


HP Operations Manager


HP
Service Manager


HP
iLO & OA


IBM Netcool

Or build your own!

Microsoft
Integration
Packs

System Center 2007 Operations Manager

System Center 2007 Configuration Manager

System Center 2010 Service Manager

System Center 2008 Virtual Machine Manager

System Center 2010 Data Protection Manager

System Center 2012 Operations Manager

System Center 2012 Configuration Manager

System Center 2012 Service Manager

System Center 2012 Virtual Machine Manager

System Center 2012 Data Protection Manager

Active
Directory


IMPORT

BUILD

PUBLISH

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

IMPORT

BUILD

PUBLISH

Automated Request Fulfillment in 6 Steps

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

IMPORT

BUILD

PUBLISH

Automated Request Fulfillment in 6 Steps

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

IMPORT

BUILD

PUBLISH

Automated Request Fulfillment in 6 Steps

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

IMPORT

BUILD

PUBLISH

Automated Request Fulfillment in 6 Steps

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

IMPORT

BUILD

PUBLISH

1

2

3

INVOKE

MONITOR

5

6

CREATE

4

View status in work
item forms


Easily link over to
Orchestrator console
to view detailed
status


Retry failed runbooks

ORCHESTRATOR

Detailed status down
to activity level


Historical view of
runbook execution


Input, output and
runtime variable data

SELF
-
SERVICE PORTAL

Summarized view of
status for consumer

EMAIL NOTIFICATIONS

Notify about
progress, failure, or
successful
completion


Rich HTML formatted
emails with context
data inserted

SERVICE MANAGER

Cloud
Services Process
Management Pack

Model Extensions & Views

Project

Capacity Pool

Cost Center

Logical Network

Placement Tag

VIP Template



Service Request Templates

20+ service request
templates



Provision VMs


Project creation


Capacity
management


Automated work
item activity
templates

Service Catalog Content

20+ request
offerings


Based on service
request templates



Runbooks/Workflows

New runbooks for
Orchestrator and
workflows for Service
Manager to
automate request
offering fulfillment