Mr Prasanto Kumar Roy, President and Chief ... - mega trends 2020

17/1/2012


MEGA TRENDS 2020: ‘Shaping India’s Future’

1

Mega Trend 3:

Intelligent Tech

& the Future of Work

Prasanto K Roy

(pkr@pkr.in
)

CyberMedia

with
Deep
Kalra

MakeMyTrip

17/1/2012

2



MEGA TRENDS 2020: ‘Shaping India’s Future’


Intelligent Tech

Disruptive

Displaces jobs

Creates jobs

New areas

Data Entry


Explosive
growth (more jobs!)

–
UID, ECI, Census board

–
Banks, credit cards, retail

–
Admissions, Exams, Passport, I
-
T


Tech overtakes growth



jobs decline.


0
1
2
3
4
5
Human
Auto
IT & BPO


Telecallers



Human


IVR


voice recognition


Auto multi
-
system
updates


Self
-
service portals


Software


Automated coding and
testing.

The Model

•
“Which
occupations get
offshored

?”

Onsite


佦晳f潲攠


䅵瑯A慴ad

Mithas

& Whitaker, 2007

The Intervention

Identify “A
-
zone” jobs, timeline

Appropriate training

Alternative vocations?

Re
-
skilling

The Opportunity

•
Can’t beat ’
em
? Join ’
em
!

•
Automation tech

•
Voice recognition

•
Self
-
service portals

•
Education and
reskilling

•
Maintenance.

The Opportunity

17/1/2012


MEGA TRENDS 2020: ‘Shaping India’s Future’

8