17/1/2012
MEGA TRENDS 2020: ‘Shaping India’s Future’
1
Mega Trend 3:
Intelligent Tech
& the Future of Work
Prasanto K Roy
(pkr@pkr.in
)
CyberMedia
with
Deep
Kalra
MakeMyTrip
17/1/2012
2
MEGA TRENDS 2020: ‘Shaping India’s Future’
Intelligent Tech
Disruptive
Displaces jobs
Creates jobs
New areas
Data Entry
Explosive
growth (more jobs!)
–
UID, ECI, Census board
–
Banks, credit cards, retail
–
Admissions, Exams, Passport, I
-
T
Tech overtakes growth
jobs decline.
0
1
2
3
4
5
Human
Auto
IT & BPO
Telecallers
Human
IVR
voice recognition
Auto multi
-
system
updates
Self
-
service portals
Software
Automated coding and
testing.
The Model
•
“Which
occupations get
offshored
?”
Onsite
佦晳f潲攠
䅵瑯A慴ad
Mithas
& Whitaker, 2007
The Intervention
Identify “A
-
zone” jobs, timeline
Appropriate training
Alternative vocations?
Re
-
skilling
The Opportunity
•
Can’t beat ’
em
? Join ’
em
!
•
Automation tech
•
Voice recognition
•
Self
-
service portals
•
Education and
reskilling
•
Maintenance.
The Opportunity
17/1/2012
MEGA TRENDS 2020: ‘Shaping India’s Future’
8
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