Knowledge Management in

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6 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Knowledge Management in
Libraries : A Thai Perspective

Pimrumpai Premsmit

Chulalongkorn University, Thailand

Outline


Introduction


Knowledge Management and the
Thai Society


Knowledge Management in Libraries


Case Study


Chulalongkorn
University Center of Academic
Resources

Knowledge
-
based Society


Society where creating, haring and
using knowledge are key factors in
the prosperity and well being of
the people.


Society that has knowledge
-
based
economy that knowledge and
innovations are key factors for
development

Knowledge Economy

Four Pillars

1.
An economic and institution regime that
provides incentives for the efficient use of
existing and new knowledge and the
flourishing of entrepreneurship

2.
An educated and skilled population that can
create, share and use knowledge well

3.
A dynamic information infrastructure that
can facilitate the effective communication,
dissemination, and processing of information

4.
An effective innovation system of firms,
research centers, universities… that can tap
into growing stock of global knowledge,
assimilate and adapt it to local needs and
create new technology


( Erik Johnson
-

World Bank institute)

Assets of the Knowledge
-
based
Society


People who owns tacit knowledge


Recorded information and can be
stored and retrieved , i.e. explicit
knowledge































‘Explicit'

and
‘Tacit'

Knowledge

Explicit knowledge

is
formal

and
systematic

and can be easily communicated and shared,
i.e., in a book or a database in the library,
a product specifications, or a scientific
formula or a computer program.

Tacit knowledge

is highly
personal
, is
unrecorded
and
unarticulated

and is hard to
formalize and therefore difficult, if not
sometimes impossible, to communicate
.

Knowledge Management
Defined


An emerging set of strategies and
approaches to create, safeguard
and put into use a wide range of
knowledge assets (e.g. people and
information). These assets flow to
the right people at the right time
so that they can be applied to
create more value to the enterprise


The American Productivity and quality Center (APQC)

Knowledge Management.



"...a discipline that promotes an
integrated approach to identifying,
managing and sharing all of an
enterprise's information assets.

These
information assets may include
databases, documents, policies and
procedures, as well as previously
unarticulated expertise and experience
resident in individual workers."

(Gartner
Group Inc, October 1996)




Knowledge management is concerned
with the exploitation and
development assets of an
organization with the view to
furthering the organization’s
objectives. The knowledge to be
managed includes both explicit,
documented knowledge, and tacit,
subjective knowledge.


(Jennifer Rowley
,

199
9)


KM is the process of capturing and
making use of the firm’s collective
expertise anywhere in the business


on paper, in document, in databases
(explicit knowledge), or in people’s
heads (tacit knowledge)




( Awad & Ghaziri, 2003)


Knowledge Management and
the Thai Society

The Knowledge Management
Institute (KMI), Thailand

Vision


The Knowledge Management
Institute (KMI) is a major
organization driving the
knowledge management
movements in Thai society
together with multiple partners

Mission


The Knowledge Management Institute (KMI)
plays a vital role in promoting knowledge
management in Thai society covering sufficiency
socio
-
economy, competition socio
-
economy and
in community, government, private enterprise,
NGO and public sectors. KMI commits itself
to building up the competence of knowledge
management in a variety of contexts, enabling
the transformation of Thailand into knowledge
-
based society and learning society by promoting
the development of art and science of
knowledge management in local context.

Objectives


To promote knowledge management
networks and develop knowledge
management models suitable for Thai
society and drive the society into
knowledge
-
based society and learning
society


To collaborate with partners to
improve the knowledge management
competence

Operational Strategies


Leverage of knowledge on KM from action


Synergy by the Power of Three


Partnership and Network


Develop Competence in conjunction with Social
Awareness


Training in conjunction with Action


Collaboration with partners with different km
styles and beliefs


Micro in conjunction with Macro Strategies


Multiplier Development Strategy


TKC
-
Thailand Knowledge
Center


Web Portal to collect and disseminate
knowledge in digital format



Information about Thailand


Local community knowledge


Knowledge Bank ( agriculture, travel &
culture, science, IT, etc.)


Communities of Practice

(
Sufficient
-

economic Culture Community, Earthquake
Warning Group, etc.)



Thailand Knowledge Park

Vision

TK Park will become a major mechanism
in the promotion of lifelong learning,
development of the thinking process, and
integration of well
-
tried wisdom, through
the promotion of the reading habit,
continuing pursuit of knowledge, and
creative learning, which will contribute
to intellectual development of the Thai
society
.

Goals



To provide a place of learning that will instill
and promote the habit of reading and the
search for knowledge in a creative and modern
environment
.



To promote the love of reading, pursuit of
knowledge and creative lifelong learning among
children and youth
.



To provide

youth and the general public with
the opportunities to develop, exchange, and
present their creative works, as well as to
support them in the innovation of products that
are produced as a result of their accumulated
knowledge in arts, culture, lifestyles, science
and technology



Royal Decree


On

Criteria and Procedures for Good Governance,
B.E.2546 (2003)





Section 11. the government agency, for
result
-
based management under this
Royal Decree, shall make itself to be
global learning organization
. For this
purpose, the government agency shall
acknowledge and analyze information in
all aspects and shall then apply
analytical result to its administration for
correct, quick, and suitable service. The
government agency shall also promote
and develop capability, vision, attitude
and co
-

learning of its official.


Office of the Public Sector Development
Commission
-


OPDC’ s Diamond : An overall picture of public
sector development



3.
Knowledge Management: Creating Change Management
Teams through Knowledge Management within the Public
Sector

Change cannot be accomplished if the persons responsible
for driving the change process do not coordinate;
consequently, creating change management teams is a
vital process to produce resources whereby the change
managers can use as a tool to drive the intended change.


The Royal Decree on Good Governance Article II stated
that
government agencies are to regularly develop
knowledge within their organization in a pattern of the
learning organization.

Data and information are to be
organized for further application to create faster, more
accurate and up to date work methods. They must also
promote and develop capabilities, build visions and change
paradigm of the officials within their organization,
encouraging efficiency and mutual learning effecting
result of performance.















OPDC Evaluation Framework





Dimension

1
st

Strategy
Effectiveness

Weight : 60%

Strategy
achievement

2nd

Service Quality


(
weight : 10%
)

Service
quality

Anti
corruption

3rd

Performance
Efficiency

(
(weight : 10%
)

Cost
reduction

Service time
reduction

4
th

Organization
Development

(
weight ; 20%
)

Organization
knowledge
management

Evaluation issues

Change
management
proposal

Information
management

Knowledge Management in
Libraries

KM in Libraries


The new roles of the libraries should
be as a learning and knowledge center
for their users as well as the
intellectual commons for their
respective community where people
and ideas interact in both the real
and virtual environments to expand
learning and facilitate the creation
of new knowledge


( Lee, 2005)

Libraries have focused
effectively on:


collecting,


organizing and


making
explicit

information/knowledge
available


Issues


Creation of knowledge
repositories


Facilitation of knowledge
sharing and organization
learning

Perspectives on library works
and KM concept


Knowledge resources


Knowledge sharing


Goals and work process


Roles of librarians


User services


A VISION OF KNOWLEDGE
BASED LIBRARY
-

INFORMATION SERVICES

A guarantee of universal
electronic access to the
collective corpus of our
traditional libraries, as well as
the inclusion of Web
-
based
materials and certain other
kinds of tacit information.



(Stueart, 2006)

Role of Information
Professional


Provide information products and
services


Educate information users


Facilitate the sharing and transfer
of knowledge



(Henczel 2004)



Librarians as

Knowledge Intermediaries


negotiators



identifying needs



facilitators



providing effective search
strategies


educators



familiar with the literature and
information in many formats


information intermediaries



providing
current awareness services and liaison
between the seekers of information and
that information itself


information advocates


The Knowledge Management
Assessment Tool (KMAT)



KM Process


Leadership


Culture


Technology


Measurement

An Assessment of Knowledge
Management Readiness in Academic
Libraries



Pilot study using KMAT conducted by
Saowapa Limvichit supervised by
Dr.Pimrumpai Premsmit



Ten academic libraries ( 5 public and
5 private)


Results


The Knowledge Management Process


Moderate level ( mean = 3.32)


Public
-

moderate level (mean = 3.26)


Private


moderate level ( mean = 3.39)


Leadership in Knowledge Management


High level (mean = 3.92)


Public


high level (mean = 3.53)


Private


high level (mean = 4.15)



Knowledge Management Culture


High level (mean = 3.81)


Public


moderate level (mean = 3.40)


Private


high level (mean = 4.23)


Knowledge Management Technology


High level ( mean = 3.99)


Public


high level ( mean = 3.78)


Private


high level (mean = 4.18)


Knowledge Management
Measurement


Moderate level ( mean = 3.27)


Public


moderate level (mean = 2.58)


Private


high level ( mean = 3.79)

Case Study


Chulalongkorn University
Center of Academic Resources


KM at Chulalongkorn
University

KM Strategies

-

being a learning organization


-
having staff members that understand
and participate in KM process

-
Having a support system for KM

-
Having KM development guidelines that
serve the University strategies

-
Having an evaluation system

Learning Organization



An organization skilled at
creating, acquiring, and
transferring knowledge and
modify its behavior to reflect
new knowledge and insights

KM Process KSF



Leadership


Knowledge sharing culture


Knowledge sharing environment


IT Support


Knowledge Coordinators


KM Plans ,e.g.


Authorship and publication


E
-
learning


Risk management


Evaluation


General education


“ Good Practices manual” and
“Community of Practices


CoP”

Knowledge


Individual knowledge


Organizational knowledge


Interactions between technologies,
techniques, and people

Mission of CAR


to be a knowledge center,
having a mission to explore,
pursue, generate, and
disseminate the knowledge for
the most benefit of
Chulalongkorn University
community and the society.

Policies


The role in collecting, storing and
disseminating Chulalongkorn University’s
knowledge


Information resources development and
information service provision to
Chulalongkorn University community and
society


Managerial development and improvement


Cultural promotion


Academic service provision

KM at CAR


Chulalongkorn University
Intellectual Repository (CUIR)



The Community of Practice (CoP)
Database

IR


a university
-

based institutional
repository is a set of services that
a university offers to the members
of its community for the
management and dissemination of
digital materials created by the
institutions and its community
members.

Chulalongkorn University
Intellectual Repository

(CUIR)


initiative for storing, disseminating
and preserving the university
scholarly works in digital format.



offer services and access to
Chulalongkorn University’s
intellectual asset.

Collection


research reports, theses and
dissertations, journal articles,
learning materials, lectures, and e
-
journal

CUIR Page

CoP


Communities of Practice
(
CoP
)
are
groups of people in organizations
that form to share what they
know, to learn from one another
upgrading some aspects of their
work and to provide a social
content for that work.
(
Nichols
2000
)



It has become associated with
knowledge management as people
has begun to see them as ways of
developing social capital, nurturing
new knowledge, stimulating
innovation, or sharing existing tacit
knowledge within an organization.
(
Community of Practice 2007
)

The Communities of Practice
(
CoP
)
Database


To collect and store CoP Information


To develop a database management
software


To provide search tool for the database


To provide management decision support
reports, particularly on research


activities, scholarly works promotion and
disseminations.

Researcher information

Link to CUIR

Result page in CUIR

Thank You