Jan07 Dee Anne Kotzur - Knowledge Management In Action

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6 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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Knowledge Management

Dee Anne Kotzur

About Me


Background in Logistics


Lotus Notes
-

1996


Content Management


Outlook Folders 1998


Official KM title and program


2001


Portal Manager


2005


Knowledge Manager SEG


2006


KM Exec Committee 2004


BS in Management


MBA in New Ventures


Background


This presentation is an interpretation of my
experiences and knowledge gained during
the last 10 years


My knowledge and experience in the
realm of KM has grown through my
participation in KM groups, reading books,
academic coursework, and on the job
learning


Agenda


Your first 90 days


Win the hearts and
minds of you stakeholders


Concepts for sense making


Building Momentum


Keys to adoption


Greatest Impact Learning

1.
KM Group participation and interaction

2.
Technology Adoption Curve

3.
Whole Product Model

4.
Community of Practice Model


Your first 90 Days

1.
Gather Evidence to Build a Foundation

2.
Determine Your Fit

3.
Expectations Yours and Theirs

4.
Identify the Stakeholders

5.
Develop a Vivid Description and Strategy

6.
Get Buy
-
In

7.
Leverage Low Hanging Fruit Projects

8.
Show results quickly


90 Day Action Plan

1.
Conduct interviews with Stakeholders


Pain Points


Uncover Ideas and Innovations


Goals and Objectives


Gain Support

2.
Investigate Systems in place


Define interrelationships


Get training


Develop Strategy for integration

3.
Develop Images and Messaging

4.
Identify ways to improve collaboration and share
content more effectively

5.
Implement something that has value

First 90 Days
-

Examples

Map Flows

Lessons Learned


If you are passionate about KM


Take time off between jobs


Don’t jump in to quickly


Get Help


Changing jobs can be very difficult


Find a coach to help with sense making


Hire a consultant to help you


Reach out to your network and ask for a peer
review



Learning Continued


Branding is very important


Get Marketing to own your home page


Easier to be the first KM Leader than
inherit or support and existing program


For every door that is closed, another is
opened


Concepts

Technology Adoption Curve

Crossing the Chasm

Whole Product

Standards

Procedures

Experienced

People

Strategy

Processes

Training

User Guides

Help Desk

Knowledge

Management

COP Member Model

Core

Members

Lurkers

Projects to Build Momentum

Portal

Before

Portal

EmployeeNet

Performance Review Process

Conference Support

Client Team Rooms

Other Processes and Content


Tracking paid time off


Skills Inventory


Recent Win


Conference Support


Electronic Signatures


Dashboards for Sales



Questions