Jan07 Dee Anne Kotzur - Knowledge Management In Action

Knowledge Management

Dee Anne Kotzur

About Me

•
Background in Logistics

•
Lotus Notes
-

1996

•
Content Management
–

Outlook Folders 1998

•
Official KM title and program
–

2001

•
Portal Manager
–

2005

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Knowledge Manager SEG
–

2006

•
KM Exec Committee 2004

•
BS in Management

•
MBA in New Ventures


Background

•
This presentation is an interpretation of my
experiences and knowledge gained during
the last 10 years

•
My knowledge and experience in the
realm of KM has grown through my
participation in KM groups, reading books,
academic coursework, and on the job
learning


Agenda

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Your first 90 days
–

Win the hearts and
minds of you stakeholders

•
Concepts for sense making

•
Building Momentum
–

Keys to adoption


Greatest Impact Learning

1.
KM Group participation and interaction

2.
Technology Adoption Curve

3.
Whole Product Model

4.
Community of Practice Model


Your first 90 Days

1.
Gather Evidence to Build a Foundation

2.
Determine Your Fit

3.
Expectations Yours and Theirs

4.
Identify the Stakeholders

5.
Develop a Vivid Description and Strategy

6.
Get Buy
-
In

7.
Leverage Low Hanging Fruit Projects

8.
Show results quickly


90 Day Action Plan

1.
Conduct interviews with Stakeholders

–
Pain Points

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Uncover Ideas and Innovations

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Goals and Objectives

–
Gain Support

2.
Investigate Systems in place

–
Define interrelationships

–
Get training

–
Develop Strategy for integration

3.
Develop Images and Messaging

4.
Identify ways to improve collaboration and share
content more effectively

5.
Implement something that has value

First 90 Days
-

Examples

Map Flows

Lessons Learned

•
If you are passionate about KM

–
Take time off between jobs

–
Don’t jump in to quickly

•
Get Help

–
Changing jobs can be very difficult

–
Find a coach to help with sense making

–
Hire a consultant to help you

–
Reach out to your network and ask for a peer
review



Learning Continued

•
Branding is very important

–
Get Marketing to own your home page

•
Easier to be the first KM Leader than
inherit or support and existing program

•
For every door that is closed, another is
opened


Concepts

Technology Adoption Curve

Crossing the Chasm

Whole Product

Standards

Procedures

Experienced

People

Strategy

Processes

Training

User Guides

Help Desk

Knowledge

Management

COP Member Model

Core

Members

Lurkers

Projects to Build Momentum

Portal

Before

Portal

EmployeeNet

Performance Review Process

Conference Support

Client Team Rooms

Other Processes and Content

•
Tracking paid time off

•
Skills Inventory

•
Recent Win

•
Conference Support

•
Electronic Signatures

•
Dashboards for Sales



Questions