Knowledge Management
Dee Anne Kotzur
About Me
•
Background in Logistics
•
Lotus Notes
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1996
•
Content Management
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Outlook Folders 1998
•
Official KM title and program
–
2001
•
Portal Manager
–
2005
•
Knowledge Manager SEG
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2006
•
KM Exec Committee 2004
•
BS in Management
•
MBA in New Ventures
Background
•
This presentation is an interpretation of my
experiences and knowledge gained during
the last 10 years
•
My knowledge and experience in the
realm of KM has grown through my
participation in KM groups, reading books,
academic coursework, and on the job
learning
Agenda
•
Your first 90 days
–
Win the hearts and
minds of you stakeholders
•
Concepts for sense making
•
Building Momentum
–
Keys to adoption
Greatest Impact Learning
1.
KM Group participation and interaction
2.
Technology Adoption Curve
3.
Whole Product Model
4.
Community of Practice Model
Your first 90 Days
1.
Gather Evidence to Build a Foundation
2.
Determine Your Fit
3.
Expectations Yours and Theirs
4.
Identify the Stakeholders
5.
Develop a Vivid Description and Strategy
6.
Get Buy
-
In
7.
Leverage Low Hanging Fruit Projects
8.
Show results quickly
90 Day Action Plan
1.
Conduct interviews with Stakeholders
–
Pain Points
–
Uncover Ideas and Innovations
–
Goals and Objectives
–
Gain Support
2.
Investigate Systems in place
–
Define interrelationships
–
Get training
–
Develop Strategy for integration
3.
Develop Images and Messaging
4.
Identify ways to improve collaboration and share
content more effectively
5.
Implement something that has value
First 90 Days
-
Examples
Map Flows
Lessons Learned
•
If you are passionate about KM
–
Take time off between jobs
–
Don’t jump in to quickly
•
Get Help
–
Changing jobs can be very difficult
–
Find a coach to help with sense making
–
Hire a consultant to help you
–
Reach out to your network and ask for a peer
review
Learning Continued
•
Branding is very important
–
Get Marketing to own your home page
•
Easier to be the first KM Leader than
inherit or support and existing program
•
For every door that is closed, another is
opened
Concepts
Technology Adoption Curve
Crossing the Chasm
Whole Product
Standards
Procedures
Experienced
People
Strategy
Processes
Training
User Guides
Help Desk
Knowledge
Management
COP Member Model
Core
Members
Lurkers
Projects to Build Momentum
Portal
Before
Portal
EmployeeNet
Performance Review Process
Conference Support
Client Team Rooms
Other Processes and Content
•
Tracking paid time off
•
Skills Inventory
•
Recent Win
•
Conference Support
•
Electronic Signatures
•
Dashboards for Sales
Questions
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