Healthcare professionals are always in
they have to think fast
and process an array of diagnostic test
results, medications and past treatment
responses in order to make decisions.
Knowledge Management (KM) holds the
key to proper patient care in these often
Knowledge management systems in
Healthcare will streamline information for
the best, most efficient patient care.
Many Healthcare facilities have yet to fully
utilize all the benefits of KM systems.
It could make a the difference when, for
instance, your chance of survival for open
heart surgery can go from 2% to 16% with
the proper knowledge and procedures.
How certain roles within your organization, such as case
managers and contact center staff, can use instant
messaging and other collaboration software to
communicate more effectively in real time
social software, such as wikis and blogs, can be used
to link staff with the experts and information they need to
better serve providers and members
you can use Web portals to develop a single view of
a member’s account, where staff can access their
medical data, demographics, claims and all other
information from one screen
Web portals can also empower members, providers
and staff to access data and interact more effectively
case managers can use communications software
for seamless, real
time information sharing to better
research, communicate and manage risk.
Utilizes sensors to take vital sign data
This data is wirelessly transmitted to the
medical staff where it is analyzed
and analyzes information
from clinical and business application
systems, as well as data collected from
sensors, patient monitoring systems,
medical instruments and handheld
Helps healthcare staff answer questions
such as how the organization is
performing, the clinical results being
achieved and patient satisfaction
Collects, identifies and aggregates patient
information from all source systems
Enable sharing of documents and images
among healthcare enterprises, regardless of
source, location or format in support of
improved patient care.
Serve as a data repository and searchable
registry of clinical documents
Record audit events generated by all
Establish a standards
methodology vital to the creation and
calibration of instruments
tools and special equipment
support for electronic signatures
records and audits
support for asset
related corrective and preventive
Real Time Location Systems (RTLS) tags
® Process Server
Sensor Event Server with Location
Enterprise Service Bus
Population studies including diet and
Medical effectiveness and errors
Accountability to national standards and
transparency of medical errors
Greater collaboration including over
Easier transfer of best practices
Tracking of performance
Communication between researchers
Ease the difficulties of using research
data in clinical settings
Researchers informed of clinical results
Overcoming local variable and ethnicity
Transfer of data over wide geographic
Knowledge may be accessed at three different times: before,
during, or after the event.
The most beneficial and obvious times would be before and
during the moment it is needed.
process goes through several stages: analysis,
segmentation, correlation, clustering of the data and
information and forecasting.
The aspects of the diagnosis and care are analyzed and
Relationships and interrelations between them
are analyzed and classified in the KM systems.
information is built up over time, patterns of similar
characteristics come together.
The KM process involves documenting knowledge of
processes that require improvement, methods to
achieve improvement, and ways to measure
outcomes of the change.
These procedures will continually help ensure that
the best quality of information is archived.
KM resources enables us to see the ‘whole
picture’ and recognize the care and/or forecast for
the involved cases.
In order to develop knowledge
management system, researchers behind the
KM systems are required to do years of research
from simple item such as FAQs, to extremely
complex databases at a research hospital.
Software Design Engineer:
Assists in defining specifications for
software programming applications and/or oversees the
maintenance of existing programs to ensure continued
performance and compliance with current guidelines and
Coding Compliance Specialist:
Under general direction of the
Assistant Director of Coding and Clinical Documentation and
with limited supervision, the Coding Compliance Specialist is
primarily responsible for the development, implementation and
maintenance of an effective compliance program related to
the documentation and coding of medical records within the
scope of the Health Information Management Department.
are IS professionals who understand both
business and technology. They are active throughout the
systems development process, and they integrate the work of
the programmers, testers, and users.
A KM system is to enable employees to
have ready access to the organization's
documented base of facts, sources of
information, and solutions.
In a hospital, KM system helps a doctor or
a nurse instantaneous access to a patient’s
medical history and provides better
knowledge of medication effects and side
Good security and good security
awareness depend upon management
support in generating, communicating,
and implementing the security plan.
In addition to these, Knowledge
Management System also needs a
person who is certified IS security
professional, CISSP, and have been
trained to incorporate the management
support into security programs.
Knowledge Management in Healthcare has obvious
benefits that could really make the difference in people's
There are still many healthcare facilities that still need to
fully utilize these systems.
We are drawing a predictive conclusion that over the
next decade there will be significant improvements in
physician care based on medical knowledge
Each of the five components in these information systems
will undergo technological improvements to ensure the
best, most efficient information is available.
le May. "Evidence based
guidelines or collectively constructed "
Ethnographic study of knowledge management in primary
BMJ, Oct 2004; 329: 1013.
, Janet. "Knowledge Management in Health
J Health Care Finance
31.3 (2005): 10
. EBSCO. Web. 8 Mar. 2010.