A Deep Dive on How to - MSDN

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18 Νοε 2013 (πριν από 3 χρόνια και 6 μήνες)

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Client

Datacenter to Cloud

Integration and
Centralization


Automation

Action + Workflow +
Optimization

Knowledge

Best Practices

+ Design

Microsoft Platform

Skills + Technology +
Ecosystem

Decrease

Costs

Improve

Service Delivery

Physical

Virtual

Consistent Process

Service

Manager

INTEGRATED

EFFICIENT

BUSINESS ALIGNED

Portal


Forms

Data Warehouse


Workflows


Configuration
Management DB

Work Items

Configuration
Items

Knowledge


Problem

Change

Incident

Asset

Compliance &
Risk

Web Portal

SSRS

SMDB

DWDBs

Web Portal

Analyst Console

Portal Server

Management Server

SM Database

DW Management Server

DW Databases

SSRS

DAL





Incident Management & Problem Management


Change Management


Asset Management


Reporting and Dashboards



Integrated CMDB


Incident Management & Problem
Management


Quickly restore
s
ervice through routing and
knowledge


Easily adapt your process and workflows


Change Management


Asset Management


Reporting and Dashboards



Data Center
Alerts

SOURCES

RECORD

QUEUES

TRIAGE

RESOLUTION

ESCALATION

CLOSURE

CLASSIFICATION

ROUTING


Integrated CMDB


Incident Management & Problem
Management


Change Management

Minimize risk and disruption to production

Easily adapt your processes and workflows


Asset Management


Reporting and Dashboards



Integrated CMDB


Incident Management & Problem Management


Change Management


Asset Management


Leveraging partners to extend Microsoft’s solutions.


Reporting and Dashboards


Runs
within Microsoft System Center Service
Manager
2010


Provides
Software and IT Asset
Management capabilities
allowing
Microsoft System Center customers
to:


take
control of IT costs,


improve
IT Service Management
efficiency,
and


reduce
security and compliance risks.


Extends
Microsoft System Center Service Manager with
additional functionality to
support:



Software
Asset Management,


License
Compliance,


IT
Asset Life Cycle
Management.


www.provance.com



Integrated CMDB


Incident Management & Problem Management


Change Management


Asset Management


Reporting and Dashboards

Data Warehouse Platform for IT Business Intelligence

Create and Adapt Reports to Support Continuous Improvement



IT Manager

Analyst

Data Warehouse

SCSM

ETL

Insert
/

Update

View
Reports

Manage & Analyze within the Console


20+ in the box


Built on top of Microsoft
BI stack


Extensible platform


Integrated CMDB


Incident Management & Problem Management


Change Management


Asset Management


Reporting and Dashboards


Flexible
solutions

to
automate common IT
processes



Deep
integration

with other
System Center products



Comprehensive, extensible
platform

for orchestrating
people, processes, and
systems

Public SDK

Tools for IT and Dev

Connectors



Incident and Problem

Change

Portal

Workflows
Knowledge Base

Data
CMDB

Authoring

sean.christensen@microsoft.com
www.microsoft.com/systemcenter
http://europe.msteched.com/topic/list/