Addenda #1 - Presentation - Wake County Government

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17 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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1

2

Request for Proposals Released

January 17, 2013

Pre
-
Proposal Conference (Not Mandatory)

January 25, 2013, 10 a.m.

Deadline for Submission of Questions from Interested
Organizations

February 1, 2013, 5 p.m.

Deadline for Responses to Questions

February 8, 2013

Proposals Due to Wake County

March 1, 2013, 1 p.m.

Interviews with Qualified Prospective Contractor(s), If
Conducted


Week of March 11, 2013

Selected Vendor Notified

Week of March 17, 2012
(Projected)

Contract(s) Awarded by Board of Commissioners

April 2, 2013 (Projected)

Transition Planning Period

April 1
-
30, 2013

Implementation of Transition Plan

May 1


June 30, 2013

Contract Services Begin

July 1, 2013

Timeline

Deputy Director

Wake County Human Services

Administration/Operations Department

TRACS/Wake Coordinated
Transportation Service

Transportation Call
Center/Medicaid
Coordinator

Route Match
Software

ASP hosted site

North Carolina
State Medicaid
Database/Agency
Approval

Contracted
Providers

Eligible

Customers

Sponsor
Agencies

(contracted)

3

4

WCTS Vehicle Pool (42 vehicles)


35
-

Lift equipped vans



3
-

LTV w/lift



1
-

LTV w/o lift


3
-

Conversion vans

FTA/NCDOT/Wake County

AssetWorks

Preventative Maintenance Program

Safety and Security

Driver Training

Drug/Alcohol Training and Testing Program

Funding/Revenue


-
Federal/State Grants



-

Vehicles/administrative



-

Technology

-
Purchased Services



-

contracted agencies



and programs

5

Wake County


Total Population:

900,993


Population Outside
Raleigh/Cary:

170,000


Medicaid:

82,000


(2011 estimates)

6

Mobility Options


Purchased Services (Sponsor Agencies)
-

2012



-

Wake County Human Services (9 programs including Medicaid)


-

Wake County Public Health (5 internal programs)


-

Resources for Seniors (5 internal programs)


-

NC Services for the Blind (2 internal programs)


-

Wake Technical College


-

Wake Enterprises


-

HEC Camp


-

Dialysis (9 centers county
-
wide)


-

The Arc of Wake County (2 internal programs)


-

Community Partnerships


Total: 10 Agencies/36 Programs


Public Transportation Mobility Options (NC DOT Grant Funded)


2012



-

Rural General Public Transportation Options


-

Elderly and Disabled Transportation Options


-

Employment and Training Transportation Options

7

Wake Coordinated Transportation Service (WCTS) Delivery Model

WCTS Brokerage Design

Van eligible trips are brokered based on several key factors


-

Vendor/vehicle eligibility (compliant w/FTA guidelines, Medicaid requirements)


-

Vendor capability/service capacity (adequate staffing; appropriate vehicles, lifts, etc.)



-

Vendor performance/complaints (prior on
-
time performance, complaint levels, etc.)



-

Cost (low cost; contract rate; special agency negotiated rates for services, etc.)



-

Agency/customer special needs (specific agency requests, Work First/daycare, etc.)





Primary Vendor



-

70 %
-

80% of trips



-

Specialty trips offered



-

Same day/next day offered


Secondary Vendors



-

20%
-

30% of trips



-

overflow services



-

specialty services



-

same day/next day



-

other services as requested (agency specific; special needs that do not conform to schedules)

8

Transportation Call
Center/Medicaid
Coordinator

Route Match
Software

ASP hosted
site

Medicaid Eligibility
Review/Assessment
Agency
Authorization

Transportation
Provider
Determination

Eligible

Customers

Bus Pass/Ticket,
Gas Card, WCTS
Vendor

Lotus
(bus/gas)


Trip
Request


OR

Customer Trip Provided

9

Technology

Presently

-
Automated Call Distribution (ACD) telephone system

-
ASP site hosted Route Match software

-
Lotus Notes Transportation Database

-
State Medicaid Database

-
After hours voice mail

-
Mobile Data Computers w/Automated Vehicle Locator (MDC/AVL)



Allows For

-
Client databases

-
Client eligibility tracking/determinations

-
Trip reservations/call distribution

-
Scheduling and dispatching

-
Service verification, billing, invoicing, data collection, reporting

-
Data export for auditing/service monitoring /compliance

-
Performance monitoring

-
Complaint resolution using GPS technology/electronic trip delivery



10


Technology (continued)





Route Match add
-
on module for Integrated Voice Recognition (IVR)



-

reduce the number of same day cancellations and No
-
Shows



-

improve on time performance and service delivery, reducing Medicaid costs



-

improve quality of data and data reporting

-
Route Match add
-
on module for Provider Services


-

all contracted vendors in same service application



-

uniform data collection



-

uniform billing, invoicing, data reporting



-

enhance exported data reporting for Medicaid provided services


11

12


Call Center Enhancements
-

Fiscal Year 2013


2014


-
Enhanced Automated Call Distribution (ACD) telephone system


-

improve customer service times during the trip reservation process


-

call monitoring enhancements for use in complaint/billing resolution (cost control
)

Enhanced Technology


April


December 2013



-
Information

&

Service

availability
:

24

hours/day,

7

days/week

(
24
/
7
)


-
Customer

“One

Call”

Services

(via

telephone,

internet

chat,

and

online

services)

-
Provide

automated

WCTS

customer

service

information

-
Provide

automated

customer

trip

reservations

request

capability

-
Access

to

regional

public

transportation

information

&

service

-
Customer

ride

status

information

(“where

is

my

ride
?”)

-

Access

to

GoTriangle
.
org

for

regional

mobility

-
Connections

to

regional

transportation

services

-
24
/
7

Web

Access

for

individuals

and

agencies/programs

-
Live

chat

during

normal

business

hours

-
Web

email

messaging

-
Trip

cancellations

-
Data

collection

enhancements

and

reporting

-
On
-
line

survey/complaint

process





13

Technology Enhancements, Part 2


April


December 2013


Management Console Technology


-
Customized to meet local needs

-
Reports Management


-

database of all required Medicaid reporting forms and notifications for customers


-

reports, audit information, data verification and collection

-
In
-
house live monitoring of services


-

effective cost control



-

improved service delivery (reducing late trips and no
-
shows)



14

15

REQUEST FOR PROPOSALS #
13
-
020



For
“Wake Coordinated Transportation Services (WCTS/TRACS
)”

Wake
County’s Community Transportation Program

Raleigh, North
Carolina


PART
1


RFP

PROCESS, SUBMISSION, AND EVALUATION OF PROPOSALS


S
ECTIONS

1.1
-
1.3

I
NTRODUCTION

AND

S
CHEDULE


S
ECTIONS

2.1
-
2.6

O
VERVIEW

AND

P
URPOSE


S
ECTIONS

3.1
-
3.11

I
NSTRUCTIONS

TO

P
ROPOSERS


S
ECTION

4


P
ROPOSAL

R
EQUIREMENTS


S
ECTION

4.1


T
RANSMITTAL

L
ETTER


S
ECTION

4.2


T
ECHNICAL

P
ROPOSAL


S
ECTION

4.3


F
ORMS

AND

C
ERTIFICATIONS


S
ECTION

4.4


C
OST

P
ROPOSAL


S
ECTION

4.5


E
LECTRONIC

F
ILES


S
ECTIONS

5.1
-
5.22

G
ENERAL

P
ROPOSAL

R
EQUIREMENTS

AND

C
ONDITIONS


S
ECTIONS

6.1
-
6.13

E
VALUATION

OF

P
ROPOSALS


S
ECTIONS

7.1
-
7.4

SELECTION FOR AWARD AND CONTRACT AUTHORIZATION

16

PART 2


GENERAL TERMS AND
CONDITIONS


C
ONTRACT



E
XECUTION

OF

C
ONTRACT

A
GREEMENTS


P
ERIOD

OF

P
ERFORMANCE
/C
ONTRACT

T
ERM


O
PTIONS

TO

R
ENEW


O
THER

A
DJUSTMENTS

TO

C
OST



R
EIMBURSEMENT

B
ASIS



T
AXES



TRANSITION OF SERVICES

PART
3


FEDERAL AND
STATE REQUIREMENTS
AND SPECIAL
CONDITIONS






QUESTIONS?

PART 4


SCOPE OF
SERVICES

H
OURS

AND

D
AYS

OF

S
ERVICE

A
GENCY

P
ASSENGER

E
LIGIBILITY
, S
PECIAL

N
EEDS
, & R
EPORTING

R
EQUIREMENTS

R
ESERVATION

AND

S
CHEDULING

P
OLICIES
/P
ROCEDURES

D
ISPATCHING

O
N
-
T
IME

P
ERFORMANCE

P
ASSENGER

A
SSISTANCE

C
ANCELLATIONS



17

Questions ?

All questions must be submitted in writing to
Anita
Alers

(
Anita.alers@wakegov.com

NO
LATER THAN

5:00 PM, February 1, 2013.


If is not in writing


it doesn’t count