a product presentation - IP Cell

parisfawnΤεχνίτη Νοημοσύνη και Ρομποτική

17 Νοε 2013 (πριν από 3 χρόνια και 6 μήνες)

69 εμφανίσεις

Cisco Confidential

© 2010 Cisco and/or its affiliates. All rights reserved.

1

Cisco UC/Collaboration for
Midsize Companies

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

2


Cisco Midmarket Unified Communications Portfolio Overview


Cisco
Business Edition
6000
Solution Overview


Cisco Business Edition
6000 Release 9.1 Enhancements


Key
Take
Aways


© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

3



Average
Customer
Size

Features/Solution Flexibility

0
-
20

100
-
250

250
-
350

350
-
500

450
-
1000

20
-
50

50
-
100

Cisco Collaboration Cloud

(Cisco WebEx Cloud & Cisco HCS)

Cisco Business Edition 3000

(On
-
premise)


Cisco Business Edition 6000

(On
-
premise)

Delivering Consistent End User Experience

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

4



Video


(Point
-
to
-
Point)

Cisco WebEx

Cisco Jabber

Customer

Collaboration

UC

Collaboration Applications

Affordable, Simple
Advanced Collaboration

Cost
-
Effective, Easy

Essential Communications



Cisco Business Edition 3000

Right
-
sized for

Cisco Business Edition 6000

Enterprise
-
class Collaboration

Right
-
sized Unified Communications

UC

High
-
quality
Endpoints

Mobility

TelePresence

Foundational UC

WIRED

WIRELESS

Mobility

WIRED

WIRELESS

Cisco WebEx

(Cisco Cloud
-
hosted
)

Messaging

IM & Presence
(Cisco Cloud
-
hosted)

Messaging

& Paging

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

5



Meetings

Messenger

TelePresence

TelePresence

Cisco WebEx

Cisco Jabber

Customer

Collaboration

UC

Collaboration Applications

Social

Partner Hosted

Cisco Hosted

Cisco WebEx Cloud

Applications and Services Delivered Through the Partner

Cisco Hosted Collaboration Solution (HCS)

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

6

Cisco Confidential

Cisco Confidential

© 2011 Cisco and/or its affiliates. All rights reserved.

6


Sophistication Meets Simplicity



Cisco Business Edition 6000

Solution Overview

Cisco Confidential

© 2011 Cisco and/or its affiliates. All rights reserved.

7



Affordable


Lowers TCO with server
consolidation for
reduced hardware footprint, power, and
cooling; serves up to 1,000 users and 50 sites

Interoperable


Links multiple 3
rd

party and legacy
TelePresence devices seamlessly together to
form a true Collaboration platform

Simple


Streamlines operations, administration, and
management with deployment flexibility
through unified provisioning

Highly
-
Available



Offers optional
server redundancy and
Survivable Branch (
SRST) providing peace of
mind

Scalable


Increases ROI with agility
and
99% investment
protection; grows
with the
company


Cisco Business Edition 6000

Enterprise
-
Class Collaboration for

Small & Midsize Companies




Sophistication Meets Simplicity

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

8


Feature
-
rich, Enterprise
-
class Collaboration
Solution Optimized for Midsize Businesses


Large
choice of
devices


Unified
Messaging and Paging


Rich

Media
Presence and
Instant
Message


Web
Conferencing


Customer
Care


Consistent services whether
employees work in the office or
remotely


Capacity for up to
1,000
users, 100
contact center agents, and 50 sites






Drives lower TCO,
employee efficiency, and
business transformation

Cisco Business Edition 6000

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

9

Server Virtualization

Cisco Unity® Connection

F
or voicemail, automated attendant

Cisco Jabber

F
or instant messaging, presence

Cisco Unified Attendant Console

F
or call routing, distribution

Cisco Unified Contact Center
Express

F
or
c
ustomer
c
are

Cisco Business Edition 6000

o
n Cisco UCS® 220
M3

TRC

#3
Rack
-
mount Server

Cisco Emergency Responder

F
or emergency services

Cisco Unified Communication Manager

for call
c
ontrol

Cisco Prime Collaboration
F
or day 1, day 2+ management

All
virtual machine servers can be managed
by
their individual native
GUIs.

Cisco
TelePresence® Video
Communication


F
or
H.323

interoperability,
B2B

Cisco WebEx Meetings

F
or web conferencing

Cisco Paging Server

F
or point
-

to
-
point, group paging

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

10

Unified
CM +

Unity
Connection +

Prime Collaboration


User Connect License


Bundle

Base Configuration

Unified
CM +

Unity
Connection +

Prime
Collaboratoin

Unified
Presence

Unified Workspace

Bundle

Add on
-
premise

IM, Presence, UC Clients


Attractive, low
-
entry
point
starter
bundles
include: Server
,
application
software,
virtualization software,
and
collaboration
management


Supports 5 co
-
resident
applications


Spare
virtual machine

can
be used for
attendant console,
contact center


High
-
availability with
second server

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

11

3900
Series

Basic Voice

Communications

Endpoints

Advanced
Business

Communication

Endpoints

Business

Communication

Endpoints

Advanced
Professional
Media
Endpoints

Advanced

Collaborative
Media

Endpoints

8900
Series

9900
Series

7900
Series

6900
Series

Video
Personal &
Immersive Media

Endpoints

EX Series
and CTS
Systems

Cisco Jabber On Any Device

Virtualization Experience Clients

From basic to high
-
quality, multi
-
media communications enhanced viewing,
streamlined user experience.


© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

12

Mobility

Wired or Wireless:

Anywhere, Any time

Any device

WIRED

WIRELESS

Flexibility of Wired or Wireless: Anywhere,
Anytime,
Any
device.


Single business number reach, single
voice mailbox


Desktop pickup and Cell Phone
pickup: seamlessly move calls
between any mobile device and
desktop phones


Single mode Wi
-
Fi and Dual mode
Smartphone (
BYOD
) support
(Android,
iPhone
, Nokia, Blackberry)


Extension Mobility


Dial via office: Place mobile calls
through Cisco Unified
Communications Manager = cost
savings


IP Phone
VPN

client

Get the flexibility to effectively work
from anywhere, at anytime, on any
device.

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

13

Unifying pr
esence
, IM, v
oice
, v
oice

messaging,
d
esktop

sharing and conferencing capabilities
securely into one client on your desktop, mobile,
or tablet device.


All
-
in
-
one
UC Application



Presence and IM


Voice, Video, voice messaging


Desktop sharing, conferencing

Collaborate from Any
Workspace



PC, Mac, tablet, smart phone


On
-
premises and Cloud


Integration with Microsoft Office

Best desktop collaboration experience with Public IM and Presence options

Cisco Jabber

One
-
one

One
-
to
-
few

Real
-
Time

Rich, Real
-
time


Communications

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

14


Cisco Jabber for Everyone
-

Presence & IM


IM and Presence available at no additional cost


Available for all users, not only those with a
Cisco Unified IP Endpoint


Enables all “click
-
to
-
x” user experiences


IM client licenses at no additional cost


Available for all users, any device
-

Mac,
Windows,
IOS
, Android, Blackberry, Web
with Jabber SDK


Included in BE 6000 top
-
level SKU for ease
of ordering


© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

15

Cisco Unity
Connection

Messaging anywhere.

Robust functions.



Access voicemail the way you work:
anytime, anywhere.



The way you prefer: whether from an IP
phone, mobile phone, web browser,
email client, or a desktop client.



Respond quickly to colleagues and
partners by using speech recognition.



Easily prioritize and manage
messages, access meetings on your
calendar, and connect to colleagues by
simply saying their names.



Intelligently route incoming calls using
call transfer rules. Easily customizable
call screen and message notification
options.

Advanced, integrated messaging for all users

Voicemail, Integrated and/or
Unified messaging

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

16

Cisco Prime Collaboration




Streamlined


embedded, single
interface for managing subscriber
MACS and speeding infrastructure
setup and configuration



Unified
-

one

interface, single sign
-
on



Simplified
-

business
-
process and
user
-
oriented



Rapid
-

1 minute or less for service
activation



Accurate
-

manual and duplicate
entry errors reduction



Role
-
based
-

delegated access for
customer MACS


Provisioning

Simplified

deployment

and

configuration

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

17

Out of the Box Dial Plan


Pre
-
loaded dial plan saves time,
reduces costs


Set up uses a checkbox selection with
most common dial plans predefined for
easy and fast implementation


Option for custom dial plan



Usage profiles reduces time it takes to
configure assign services


Simple & intuitive and easy to setup




Pre
-
configured dials plans & usage
profiles reduces deployment time,
reduces skill level required.

Usage Profiles

Cisco Confidential

© 2011 Cisco and/or its affiliates. All rights reserved.

18

Native
Call Queuing



Ability to hold hunt pilot callers in queue while
they wait for an agent to become available



For each hunt pilot, callers can be routed to
configurable secondary destinations



Agents can be part of multiple hunt pilots
where queuing is enabled



2 different options for announcements are
available:


I
nitial
announcement


Periodic announcement



New serviceability counters in
RTMT

folder
“Cisco Hunt Pilots” to monitor queue
performance



Cisco Unified CM
Subscriber

“Thank you for calling”

“Your call will be answered in the
order in which it was received”

“Please hold a moment”

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

19



© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

20

Hunt Group

Contact Center

Attendant Console


Customer call is
transferred to the
next extension in
the group until
answered


“lack of
consistency
required us to
introduce a live
person”


Customer call is
answered by an
attendant who
directs the call with
the help of a
desktop GUI


“We
were losing
sales from long hold
times,
and frequent
call transfers”


IVR

self
-
service for
account status


Screen pop and CRM
integration for
centralized customer
info


Integrated reports
reveal opportunities to
improve

the
customer experience

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

21

Cisco Unified Contact Center Express


Ease of ordering with
single, top
-
level
SKU Single, includes
appliance/OS
entitlement


Discounted 5, 10, 25
agent seat
license
bundles (Enhanced
or Premium
configurations)


Available
with both UCL and UWL
bundles



© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

22



Automatically tracks IP phone location



Provides emergency call routing instructions



Identifies caller location to LECs and PSAPs



Eliminates administration for IP phone
relocation



Supports emergency callback



Alerts customer security personnel to
emergency calls in progress



Logs emergency calls and location record
changes



Business Edition 6000
integrates with
CER

on a separate MCS or UCS server

Cisco Emergency Responder

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

23

Cisco Confidential

Cisco Confidential

© 2011 Cisco and/or its affiliates. All rights reserved.

23

Cisco Business Edition 6000


Release 9.1 Feature Enhancements

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

24

Hybrid
OEM Paging Solution


New, innovative model:
InformaCast

paging provides customers with
immediate
functionality


Basic Paging


ships standard, no license
required


Advanced Notification


optional upgrade
with purchase of license

Special Offer! 60
-
day trial of Advanced
Notification is available on each
InformaCast

installation


Advanced Notification features provide a
choice of license purchase:


Perpetual
-

SolutionsPlus


Annual Subscription
-

Singlewire

direct

DVD ISO
includes OVA file for VM Deployment and product documentation
collateral


LOCKDOWN

WEATHER

911

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

25


Release 9.0 for
existing and new
customers


Migration from Cisco Unified Provisioning
Manager (UPM) 8.6
*Note: No migration from UPM
-
BE 9.0


Available from Product Upgrade Tool
(PUT) with current
ESW

contract


User self
-
care portal to allow preference
settings


Single
interface for provisioning of users
and their voice service


Batch provisioning


Reverse synch with native interface


Additional applications supported in
future releases, including video



Cisco Prime Collaboration

Provisioning

Simplified

deployment

and

configuration

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

26


Simplified License Management


Cisco Business Edition 6000
s
ystem
automates user
l
icense provisioning for:


Cisco Unified Communications
Manager


Cisco Unity Connection


Cisco Unified Presence


Electronic
d
elivery
s
peeds
l
icense
activations


Tool enables provisioning of exact
licenses
that are
required


Easy license retrieval, tracking,
management


Cisco Enterprise License Manager 9.1

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

27


Purpose
-
built, Advanced UC for Midsize Companies

Simple to Install, Deploy, Manage, Administer, Upgrade

Enhanced UC and Innovative Collaboration Features
Roadmap

Affordable Solution, Lowers TCO / Speeds ROI

Scalable Solution Grows with Business Strategy / Direction

Affordable. Simple. Flexible. Scalable.

Learn more:
www.cisco.com/go/be6000

Contact us:
be6000@cisco.com


Thank you.

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

29


Basic Paging

No Cost, Unlicensed

Advanced Emergency Notification


Optional, Licensed (60 day trial)


Point to Point and Group Live Audio
Paging to / from Cisco Unified IP Phones



Unlimited groups / zones of endpoints as
configured by administration



Maximum of 50 endpoint devices per
group



Paging between sites supported
(Multicast on WAN is required)








Pre
-
recorded / scheduled broadcasts
(e.g., school bells / work shifts)


Notification to Cisco Jabber IM


Notification to Social Media
(critical for
H
igher Education)


Communication with mobile
/

remote users


Triggered notification to / from other
systems;
M2M

input / output
(
panic buttons, door locks, lights, etc.)


Integration to existing, overhead paging
systems


Text / audio to Cisco Unified IP Phones,
other endpoints


Broadcasts to IP speakers


911 / emergency calls

Hybrid
OEM Paging
Solution

Comes pre
-
loaded in Cisco
UCM
9.1 and
Cisco
Business Edition 6000
E
9.1 Systems

© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

30



Level I & II:
Customer contacts Cisco
TAC


Level III:
Customer contacts
Singlewire

Customer
has

Basic
Paging

ONLY


All Levels:
Customer contacts
Singlewire

(no
TAC

involvement)

Customer
has


60
-
day
Advanced
Notification
TRIAL


All Levels:
Customer contacts
Singlewire

(no
TAC

involvement)

Customer
has
Advanced
Notification
License

Customer Support Options


Simple coordinated
support structure


Customers
use
intuitive UI to easily
see their ‘status’


Partners/customers
engage directly with
Singlewire

for
Advanced Notification
support


support@singlewire.com


© 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

31


One Year Subscription

Base Quantity

Annual List Price

250 Endpoints Tier

250

$2,450

1,000 Endpoints Tier

1,000

$8,750

2,500 Endpoints Tier

2,500

$17,500

5,000 Endpoints Tier

5,000

$31,500

Unlimited Endpoints

Unlimited

$49,900

Advanced Notification Model Options


Perpetual licenses are obtained from
SolutionsPlus

(maintenance required):


SKUs
:

Annual subscription licenses are purchased directly from
Singlewire


Price savings for multi
-
year subscriptions and include upgrades/fixes

Calculate P
rices
with
Singlewire’s

Online Calculator

http
://www.singlewire.com/quote_gen/
quote_form.php


SP
-
INFORMACST
-
250
=


SP
-
INFORMACST
-
1K
=


SP
-
INFORMCST
-
2500=