Service System and Service Management

pantgrievousΤεχνίτη Νοημοσύνη και Ρομποτική

30 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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The
9
th International Conference on Service Systems and Service Management

(ICSSSM’12)

J u l y 2
-
4, 2 01 2, S h a n g h a i, Ch i n a

C o n f e r e n c e We b:
h t t p://
s e m.t o n g j i.e d u.c n/I C S S S M1
2
/

Co
-
Sponsored by

IEEE SMC

(Pendi
ng)

Tongji University

Tsinghua University

Hosted by

Economics & Management School, Tongji
University, China

Conference Co
-
Chairs

Jiazhen

Huo
,
Tongji
University, China

Daoli Zhu
,
T
ongji
University
,
China

Jian Chen
,
Tsingh
ua University
,
China

International Advisory Committee

James A. Fitzsimmons,
University of Texas at
Austin, USA

William A. Gruver,

Simon Fraser University,
Canada

Chongqing Guo,

Tongji University, China

Chung
-
Ye
e LEE,

Hong Kong University of
Science and Technology, Hong Kong
, China

Roland RUST,
University of Maryland, USA

J. M. Tien,

University of Miami , USA

D. S. Yeung,

IEEE Systems, Man and
Cybernetics Society

International Program Committee

Chair:
Jian Chen
,

Tsinghua University
, China

Co
-
Chair
:
Ou

Tang
,
Linköping University
,

Sweden

Local Organizing
Committee

C
hair

:
Jiantong Zhang
,
Tongji University,
China

Co
-
Chair: Qiang Su,
Tongji University, China

Papers on issues related to service systems and service man
agement are
welcome.
The topics of interest include, but are not limited, to the following
tracks:


Track 1


Theory and Principle of Service Sciences

Service concepts

and
strategies,

quality assurance, performance metrics.

Track
2


Service System Design,
Operations, and Management

Service system and network design, service process
engineering/reengineering, service planning and scheduling, service
management

based on
emergency, modeling and analysis of service
systems
.

Track
3

Supply Chain

Management for
Service

Supply chain

planning,
value delivery
,
supply chain

management

based on
emergency,
supply chain cluster
, transportation management systems,
return

logistics, supplier relationship management, logistics visibility and
control, procurement.

Track
4

Service Marketing
and Financial Management

Demand forecasting, customer relationship management, public relations,
customer behavior, satisfaction, and retention
, s
ervice cost evaluation and
analysis, profitability of service investment, risk management,

r
evenue
management
.

Track
5

S
pecific
Industrial Service
Management

Information service,
t
ourism and
h
otel management, public service,
hospital,

finance and insurance service,
sports service,
exhibitions.

Track 6

Service Information Technology

and Decision
Making


Integrated

information
management
systems, real
-
time identification and
tracking technology, agent theory and technology, software agent based
systems, intelligent

decision support systems, artificial intelligence, RFID
technology and applications,

data warehousing and data mining, systems
integration, e
-
business/e
-
service.

Track
7

Service Experiential

Studies

and Case Studies

Healthcare, education, public service, transportation, telecommunication,
maintenance, finance/

insurance/real estate, dist
ribution/retail, service for
social, economical, and cultural events (e.g., exhibitions, sports, festivals).


Important Dates



2
9

Feb 201
2

Extended abstracts or Full papers
(maximum 6 pages) submiss
ion



20 Mar 201
2

Notification of paper acceptance
or reject
ion



10 May 201
2
Final camera
-
ready papers
submission deadline



2


4 July 2012 Conference

Paper Submission



Please send papers (in PDF or Word) to

ICSSSM
12
@
gmail.com



Please indicate “
Track Number
” in the subject
duri
ng your submission

Call for Invited Sessions and Tracks

The goal of invited sessions (5 papers for each session) and invited tracks (at
least two sessions) is to provide focused discussions on new topics or
innovative applications. Each prospective session
/track organizer is invited to
submit a proposal, including the title of the session/track, and a list of authors
with extended abstracts before Feb 2
9
, 201
2
, the final version of full papers of
all submissions must be submitted before May 10, 201
2
.

Best P
aper Award

The
Best
(Student)
Paper Award
will be
announced

to recognize excellence of
the papers to be presented in the conference. Up to three awards in each
track

may be granted. In addition to a certificate, the best papers will be
recommended for publ
ication in the
Journal of Systems Science and Systems
Engineering
.

Note

A l l s u b mi s s i o n s s h o u l d b e w r i t t e n i n E n g l i s h. P a p e r s w i l l b e p e e r
-
r e v i e w e d. To b e e l i g i b l e f o r p u b l i c a t i o n i n

t h e c o n f e r e n c e
p r o c e e d i n g s, a n a c c e p t e d p a p e r mu s t b e p r e s e n t e d a t t h e c o n f e r e n c e b y o n e o f t h e a u t h o r s.
T h e c o n f e r e n c e p r o c e e d i n g s w i l l b e
p u b l i s h e d i n C D
-
R O M w i t h I S B N
.

F r o m 2 0 0 5, a
l l p r e v i o u s I C S S S M p r o c e e d i n g s h a v e b e e n i n d e x e d b y E I C o mp e n d e x.