GUIDELINES FOR REMOTE ACCESS TO LIBRAR COMPUTING RESOURCES

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3 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

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GUIDELINES FOR REMOTE ACCESS TO LIBRAR
IES’

COMPUTING
RESOURCES



Librar
ies’ librarians and exempt

staff can connect to many of the Libraries
and UCI campus technology resources remotely (from home or when they
travel). Examples of such resources are
the
Libraries’ network (through
Remote Desktop Connection), Libraries and UCI Campus Web Servers
,

wiki
pages, campus email system, and campus Oracle Calendar.



1. M
icrosoft Remote Desktop Connection


Microsoft Remote Desktop Connection Client can be used by
Libraries'
employees to connect to the Libraries’ network from home. The Remote
Desktop
Connection
client can only be used by librarians and exempt staff
who are authorized by their supervisor to have remote access to their
Libraries’
computer
files
from h
ome. The primary use for Remote Desktop

Connection

is to provide access to the Libraries’ network drives. Staff so
authorized must make sure that all the operating system and software
requirements, network and security requirement
s

mentioned below are met.

Failure to comply with security requirements as specified in these guidelines
may result in remote access to the Libraries drives being rescinded.



Getting Started



Approval from the supervisor or Department Head should be obtained.



Staff member has to

read this document before they solicit approval
for Remote Access Connection from his/her supervisor. By requesting
approval for Remote Access Connection, staff member acknowledges
and agrees with the guidelines contained in this document.



Staff member mu
st verify that their remote location meet
s

all
requirements related to operating systems, software, security and
network as listed below.



Supervisor is to submit a general work request to IT Department to
have Remote Desktop Connection Services enabled on
the user’s
Libraries’ staff workstation. If the staff member intends to print using
Remote Desktop Connection, he/she has to provide the printer
model(s) attached to the remote computer to ensure the correct
printer drivers are installed.


Operating System

and Software Requirements



The remote computer must be running Windows
XP

or later versions of
Microsoft Windows, or Mac OS X
.



The Remote Desktop Connection client is pre
-
installed on Windows XP,
Vista or 7
.
To install it on Mac OS X, please download the c
lient from
http://www.microsoft.com/mac/products/remote
-
desktop/default.mspx
.


Security Requirements

To protect the Libraries’ computing network, the remote computer must
have
the following security measures in place:



The latest and most current operating system patches.



A working and continually up
-
to
-
date virus scanner.



The Anti
-
Virus should have On
-
access scanning enabled.



An up
-
to
-
date physical or software firewall. A standard physical home
firewall/router, available at many computer stores at a reasonable
price, should suffice.



If there are multiple systems sharing the same Internet connection, all
systems that share this

connection need to meet these requirements
to be considered reasonably “secure.” This includes systems using
other operating systems

(e.g., Linux).


Network Requirements



For this to work effectively, the network connection should be a high
-
speed Internet

connection, such as DSL,

cable modem, or 3G network.



The campus software VPN client should be used when connecting
through Remote Desktop Connection. Information on connecting to the
campus VPN is available on the OIT Web Site:

http://oit.uci.edu/security/vpn/index.html


How to Connect with Remote Desktop



You must logoff your Libraries' staff workstation (but leave it powered
on) in order to connect to it remotely.



Launch the Remote Desktop
C
onn
ection app
li
cation. In the box labeled
"Computer:"

enter either your office computer name or IP address.
(Your office computer name is cXXX.lib.uci.edu, where "cXXX" is your
library computer number.


This number should be printed on a sticker
on the body o
f your Librar
ies’

staff workstation. It is also on the "My
Computer" icon on your desktop.)

Once connected, you will see a Remote Desktop Connection window.



If the mouse cursor is in the Remote Desktop Connection window, all
keyboard and mouse input
are

s
ent to the

Libraries’ staff workstation
.



Supply your Windows user name and password to log in to the

Libraries’ staff workstation
.


For More Information and/or Further Assistance



A Microsoft information page:
Getting Started Using Remote Desktop
.



A Microsoft article:
Tuning
Windows XP Remote Desktop for Network
Bandwidth
.






2. Libraries and UCI Campus Web Servers and Wiki Pages


In order to access Libraries
'

and UCI Campus
'

Web Servers, you need to use
either a desktop or mobile web browser. All the computers with network
access come with a web browser preinstalled. Keep in mind that you might
need to connect through the campus VPN and/or authenticate through
UCInetID for certain web pages/online

resources.



3. Campus Email System


You can access the UCI email system
either by installing an email client on
your home/mobile computer and configur
ing

it according to the instructions
available at
http://oit.uci.edu/email/settings.html

, or through webmail
(
https://webmail.uci.edu/

f
rom your web browser).


4. Campus Oracle Calendar


You can access the UCI Oracle Calendar either by downloading a desktop
client and configur
ing

it according to the instructions available at
http://oit.uci.edu/calendar/connect.php
, or by going to
https://calendar.uci.edu

from your web browser.


To support staff in accessing technology resources from home
,

the Libraries’
IT Department
is

responsible for the following:



Provid
ing

assistance during regular
Information Technology
Department

Helpdesk hours of Monday


Friday, 8:00

a.m.


5:00

p.m. PST (excluding holidays).



Provid
ing

the user with contact information for local computer support
companies if the Library staff member requires assistance beyond
what is listed out in the documentation
.


However, the Libraries’ IT Department
is

NOT responsible for the following:



Provid
ing

assistance at home in person
.




Any damage to home PC workstations and/or files
.




Troubleshoot
ing

issues with personal hardware/software.





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