CU-Boulder Office of Information Technology

ovenforksqueeΑσφάλεια

3 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

134 εμφανίσεις



Page
1


CU
-
Boulder Office of Information Technology

Present Milestones and Accomplishments


January 2013


About This
Update

T
he

CU
-
Boulder

Office of Information Technology
(OIT) strives

to
continually
evolve to
better support the diverse
,

ever
-
changing needs of faculty

and

students.

It is a priority for
OIT to partner with
the Boulder Faculty Assembly,

particularly the

Administrative Services
and

Technology Committee

(AST), on campus technology initiatives, through the
leadership of
the As
sociate Vice Chancellor for IT.


The fall of 2009 began many changes for OIT, formerly known as
IT Services (
ITS
)
, and for
the CU Boulder IT environment, beginning with the hiring of Larry Levine into the new
position of Associate V
ice Chancellor for IT an
d CIO.
To provide current and future AST
committee members with an OIT history that might serve as a base
-
camp of information
for future IT initiatives, t
his
update

summarizes OIT milestones and activities from
fall
2009 to now that are of particular inter
est to faculty and BFA members.

Future updates
will conceivably be approximately yearly.


Content is organized chronologically:


1.

Technology Services Launched
2011
-
2012:

A review of the technology services
launched to date that ser
ve faculty, students

and staff
.


2.

Current Strategic
Initiatives:
A review of

OIT’s major initiatives, including:

a.

Business Performance Excellence (BPE)

and how it is transforming OIT
.

b.

M
ajor

OIT I
nitiatives

and
how they aim to
evolve the campus’ technology
.


3.

OIT Organization:

Links to the OIT organization charts.


Please
v
iew this document electronically
to access

hyperlinks
with reference information.


Note:

This is an abridged version of the report that includes the milestones and future
initiatives only. To view the full version of the report that includes OIT history, go to
http://www.colo
rado.edu/oit/accomplishment
-
reports

and select the current issue.




Page
2


2. Strategic Plan and Program Review


In a Nutshell

The
strategic planning
team collaborated with
key faculty and staff
to develop the

campuswide IT

strategic plan. This
re
shaped
the
IT organization with a new governance structure,
new
collaborative
research computing
environment
, symbolically new name, new reporting structure and
new

continuum of IT services.


Since 1998, the
Colorado Commission on Higher Education (
CCHE
)

has
require
d

colleges
and universities

to submit an
IT strategic plan

every four years
. T
he next plan
for CU
-
Boulder
was due in
2010. This fortuitous timing led to a
visible,
campus
wide effort to
review all

aspects of the IT environment

and strategy
.


Engaging the
Campus in Strategic IT Planning

Rather than
c
reate a strategic plan
internally
,

ITS

formed
17 committees

that were mostly
chaired by

faculty

and included many faculty
and staff
participants
.
Details
may be found in
Larry Levine’s Dec. 16, 2009,
memo to the Chancellor’s Executive Council (CEC)

invit
ing

them to participate.
The committees catalogued key program and strategic direction
changes

across
academic and administrative IT.


Planning Outcomes

Perhaps the two most importan
t planning outcomes were
:

1.

Formed a n
ew IT Governance
structure
:

Letters from the
Provost

and the
SVC

invited faculty and staff to participate.

This
presentation to the CEC

explained
governance to various groups.

2.

Launch
ed

a faculty
-
led research computing collaborative environment
:

This
included moving the C
U
-
Bould
er supercomputer
(Janus)
into production.


Program Reviews

Not long after releasing the
2010 IT Strategic Plan
, Ric Porreca asked all administrative
units reporting to him to undergo an
Administrative Program Review Process
, similar to
the Academic Review and Planning Advisory Committee process that academic
departments undertake typically every seven years, which was also fortuitou
s timing. ITS,
volunteering itself, was one of the first of Ric’s administrative units to conduct a program
review, which comprised
a self
-
study
,

internal
campus
-
committee study

and
external
committee on
-
campus review
.


Initiatives

Derived from the Program Review

T
h
re
e
of the
most significant
outcomes of the program review
s

were
:

1.

We r
eorganized IT support
, beginning with the help desk. Historically
,

ITS
employee
s

were
instructed to stay on
a help desk call
no longer than 180 seconds


Page
3

with the faculty, staff or student who called.

A change was made to have
professional IT
S
upport
staff
handle the faculty and staff calls
, while student
workers handle
th
e student calls. Call
s

were no longer
monitored by length (
i.e.,
180 seconds) but rather
by resolution.

2.

We e
stablished simple, correlated principles for OIT:
Principles include:

a)
increased
transparency; b)
internal and external
communication; and
c
) a
continuum of IT services



whereby
collaboration occurs
.

OIT provides the common
infrastructure on which localized IT providers can build ar
ea
-
specific services, and
importantly, whereby all are responsible to ensure there are adequate and sharable
core services.

3.

We e
stablished
a stronger
commitment to supporting teaching and learning

with technology and research computing initiatives
,

and a
s
a result,

Larry’s

reporting line grew to include a dotted
-
line to the Provost
, strengthening the
relationship between the academic mission and the
centralized
IT organization
.

4.

We c
hanged

organization name
to the Office of Information Technology

(OIT)
:


The

new name was symbolic, marking a new era of IT services for the campus
, and
connoting a collaborative breadth to the entire CU
-
Boulder IT environment
.


All of t
hese steps


governance, research computing, how to organize support, the dotted
line, the symb
olism of a new name and the IT continuum



helped pave the way to a
differently organized

and

new OIT
.






Page
4


Technology Services Launched
2011

-

2012


In a Nutshell

In
201
1 and 201
2
,

OIT launched a variety of initiatives to improve IT across campus

and support the
campus’
Flagship 2030 initiative
. Some
OIT
initiatives
tend to be more

visible t
o clients
, including
innovative campus
technology,

teaching and learning technology and IT support services.

Other
initiatives tend to be more “behind the scenes” but are equally as critical,
including technology
infrastructure and

IT security
services
. Fi
nally, others are precursors to client
-
facing technology,
including alliances, partnerships and studies.


OIT Governance

Five representative IT advisory committees that make up O
IT

governance
:

The

IT Executive
Governance Committee, the

Administrative IT
Advisory Committee, the

Faculty IT Advisory
Committee, the

Student IT Advisory Committee, and the

Campusw
ide Col
l
aboration of IT
Professionals (CCITP).

Visit the
Campuswide IT Governance page

of the
AVC for IT website
for more information about governance.


1
. Innovative Campus Technology

Launched

Initiative

Benefits

August 2012

Launched Desire2Learn
and retired CU
-
Learn

During 2012, the campus online learning environment
transitioned

from CULearn to Desire2Learn (D2L) to provide a
more robust system for faculty and students.
The transition was
compl
e
ted, and
CULearn was retired
, on

Aug. 31, 2012. (The two
systems overlapp
ed for approximately 1 year.)


June

2011

Launched
a revamped
OIT website with
comprehensive client
information

OIT launched a completely
revamped website

on the new Drupal
platform. For the first time, OIT services and information
a
re
consistently explained, and customers c
an

access
resources,
documentation, instructions and more
,

whenever they need to.
The
site
also enables customers to provide immediate
feedback
on specific services.


May

2012

Launched MyCUInfo and
retired CU
-
Connect

OIT r
etired
the
CU
-
Connect campus portal for faculty and staff
on May 14, 2012, and extended MyCUInfo

to include
registration, online courses, campus news and events, and
employee information and training. Over time
,

MyCUInfo has
steadily taken on more functionality from CUConnect so that it
can

serve faculty and staff needs as well.


August 2012

Launched Student
Mobile Site

OIT launched
a new mobile website at
https://m.colorado.edu/mycuinfo/

that makes it possible for
students to view t
heir class schedule and location, book lists,
grades and more on a smartphone or other mobile device. It
even uses your mobile device’s location functionality to map


Page
5

your route to the classroom building by car, bike or foot.


August 2012

Launched Adobe
Connect to enable
faculty, staff and
students to meet and
connect virtually

OIT l
aunched Adobe Connect to allow faculty, staff and students
to share a computer screen; create whiteboards; use text, a
udio
and video chat; and much more


all

through a W
eb browser
window. Since the service is provided as a common good to the
campus (
meaning
there’s no direct cost for using the service), it
can replace paid alternatives like WebEx and GoToMeeting.


Septe
mber
2012

Completed the
migration of
faculty an
d
staff to Microsoft
Exchange e
mail

OIT migrated faculty an
d staff from outdated CU
-
Link email to
Microsoft Outlook e
mail. This transition enables faculty and
staff

to access their CU e
mail seamlessly with a wide variety of
devices, including Macintosh, PC, tablets and mobile devices
such as phones.


September
2012

Began offering Apple
software,
including Mac
OS 10.8 as a common
good service

The campus’

Apple volume licensing agreement provides
licenses as a common good to CU
-
Boulder faculty and staff for
select Apple products and upgrades.

September
2011

Added
UCB
wireless
connectivity to the Buff
Bus

Added
wireless
capability to

the Buff Bus
es

so that
people

can
access
campus resources

that

are restricted to the campus
network, such as file servers or library resources
, while riding
the bus.


Ongoing

Provide students,
faculty and staff on the
CU
-
Boulder campus

or
on
all CU campuses

with Microsoft and
Apple software
download as a common
good service that they
can use for productivity
.


Note: A variety of versions
are required to be available
to accommodate for
compatibility with the
variety of computers and
systems versions that end
users have.

From Jan. 1 to Nov. 31, 2012,
4133

clients downloaded
Micro
soft W
indows or Office
,

and
1,310

clients

downloaded
Apple Mac operating system or application software. These
totals include anti
-
virus software listed in the “IT Security”
section of this report, below.


Here are details about downloads of Microsoft, Apple and other
software that is avai
lable as a common good:


Software

Downloads

Individuals

Microsoft Office 2010 for PC

3235

2092

Microsoft Office 2011 for Mac

2330

1615

Microsoft Office 2008 for Mac

66

60

Microsoft Office 2007 for PC

170

131

Microsoft Office 2004 for Mac

21

17

Microsoft Office 2003 for PC

48

40

Microsoft Windows 7 OS for PC

2182

1760

Microsoft Windows XP OS for PC

635

508

Microsoft Windows Vista OS for
PC

69

60

Mountain Lion OS (10.8) for Mac

764

562

Lion OS (10.7) for Mac

763

543

Snow Leopard OS (10.6)
for Mac

60

52

iWork for Mac

354

282

Pages for Mac

333

267

Keynote for Mac

395

301



Page
6

iLife (discontinued June 2012)

359

285

Mathematica*

5486

3340

MATLAB*

4161

2069

Origin Pro*

439

n/a

ArcGIS Desktop*

785

n/a

JMP*

729

n/a

*Provided to students,
faculty and staff at all CU campuses.


On Oct. 26, 3012, the following software became available. From
Oct. 26 to Nov. 31, 2012, clients downloaded

it

as follows:


Software

Downloads

Individuals

Microsoft Windows 8 OS for PC

511

437


Note: The
“downloads” column lists the times the software was
downloaded. The “individuals” column lists individuals who conducted
downloads. Often, an individual will download multiple copies for
multiple computers.




2
. Teaching and Learning with Technology

Launched

Initiative

Benefits

October
2012

Added Web conferencing to
Desire2Lear
n called

D2L
Online Rooms


In October we a
dded Adobe Connect web conferencing’s
Online Rooms to Desire2Learn

(D2L)
.

This
integration allows
people

to share
a

computer screen; create whiteboards; use
text, audio and video chat; and much more
,

all through
a W
eb
browser window. D2L Online Rooms also allow
s

users

to
archive past meetings
,

so attendees can view past sessions
on
demand
.


Fall 2012

Conducting an E
-
Textbooks
Pilot

CU
-
Boulder
was

one of over 20 colleges and universities
participating in a pilot of E
-
Textbook technology during the
Fall

2012

semester. Led by
EDUCAUSE

and Inte
rnet2, the pilot
involved

replacing physical books with virtual
ones. Our
participation included nine

instructors and
eight

classes,
totaling approximately 800 students and spanning several
disciplines including busi
ness, science, social science and
engineering.


August
2011

Updated classroom i
c
licker
technology

OIT updated i
c
licker

technology that is installed in most
classrooms and lecture halls seating over 40 students. The
update eliminated registration issues that had been disrupting
the use of i
c
lickers.


January
2011

Rolled out
Classroom
/Lecture

Capture
technology

OIT l
aunched
Lecture

Capture technology in Dec
.

2010, in
advance of the 2011 spring semester.
This technology
automatically captures, stores and index
es

classroom
-
related
audio and video from faculty lectu
res, for subsequent review
by students on the Web. OIT has partnered with vendor Sonic


Page
7

Foundry and is using their Mediasite solution to deliver the
service.


Ongoing

Conduc
ted many
Desire2Learn workshops

In 2011, OIT’s Academic Technology team c
onducted
18

workshops, with 171 attendees

and an average session size of
ten people
. In 2012, Academic Technology significantly
expanded the D2L sessions. Between Jan. 1 and Nov. 30, 2012,
they conducted
42

workshops

with 449 attendees and an
average session size of 11.

Topics included
:

Getting to Know
D2L
; Working with the D2L Gradebook
;

Using D2L Quizzes
;
and more.


Ongoing

OIT’s Academic Technology
team provides consultative
support to faculty in the use
of technology to further the
teaching and learning mission
of the campus

Over the past three years, OIT’s team of
Academic Technology
Consultants (ATCs)
has
steadily increased

its
one
-
on
-
one
support of faculty’s
technology teaching and learning needs
:



2010

2011

2012 (YTD)

Total Faculty
Contacts

1546

1755

2164

Unique
Contacts

444

724

732


ATCs have consistently supported CU
-
Boulder’s schools:


2010

2011

2012 (YTD)

Arts and
Sciences

53%

59%

51%

Education



9%



9%



6%

Engineering



7%



3%

10%

Law

16%

17%

16%

Leeds

15%

12%

12%

Music

N/A

N/A



5%

TOTAL

100%

100%

100%


ATC contact as a percent of total faculty per school is as
follows:


2010

2011

2012 (YTD)

Arts and
Sciences

35%

38%

37%

Education

89%

90%

64%

Engineering

19%



9%

20%

Law

96%

93%

81%

Leeds

99%

74%

82%

Music

N/A

N/A

24%







Page
8


3
. Technology
Infrastructure

Launched

Initiative

Benefits

Fall 2012

Upgraded the campus network

Starting in August 2012,
OIT
began work to improve
our campus network infrastructure.
All campus
switches (1000+) were upgraded to support
local
network speeds up
to 1 gigabit

per second, which is a
tenfold increase over our current network standard of
100 megabits per second. This change will also allow
for improvements in our wireless net
work, making it
possible to upgrade our wireless access points
to the
latest standard and support an increase in network
speeds by
six

times over the current technology
.
Initially, this work was planned to be conducted in four
phases over four years; howev
er, given the criticality
and dependency
of the
se

upgrades, the team
fast
-
tracked

the upgrades in the fourth quarter of 201
2
, on
time and on budget.
The work
took

place in six phases
from September through
December
.


June 2011

Upgraded infrastructure for www
.

colorado.edu

Given vendor support for the
www.colorado.edu

computing hardware infrastructure reached end of life,
OIT replaced all infrastructure and migrated all content
to a new hardware platform.


Summer
2011

Implem
ented several improvements
to the campus network

Over the summer, OIT upgraded the campus network
to make it faster and eliminate congestion on the
network.


Summer
2011

Implemented uninterruptible power
supplies for network switches

Over the summer, OIT added uninterruptible power
supplies (UPS
s
) to network switches across campus,
providing backup power in the event of a power outage

of

up to 30 minutes. This infrastruc
ture enhancement
has helped reduce network outages

and prepare
d

the
campus for V
oice
-
over Internet Protocol (VoI
P)
telephony
.


November
2012

Upgraded the emergency power
system in the
campus’ datacenter
located in the Computing Center
building

This upgrade replace
d

the existing

uninterruptible
power supply

(
UPS
)

and support
ed

other upgrades to
the emergency power distribution system. The
upgrade

resolve
d

issues encountered at this facility in Sept
.

2011 and Jan
.

2012.






Page
9

Fall
Semester,
2012

(Aug. 1,
2012,
-

Dec. 12,
2012)

O
I
T has approximately
85,000 devices registered

on the wireless network and supports an average of
over 25,000 simultaneously
connected wireless clients

daily. OIT’s wireless offerings include
campus UCB wireless

that is available to campus users with a

CU
-
Boulder user ID and

IdentiKey

password
, as well as
Buff Bus
UCB
wireless

and guest wireless for campus visitors
.


A

daily

average of over 25,000 users connected to wireless in some fashion during the fall semester
:



A

daily

average of
800
to

900

users
connect
ed

to

the

guest wireless

during the Fall 2012 semester
:




Page
10


A

daily

average of
500
to

600

users
connected to
UCB
Buff Bus

wireless
during the Fall 2012 semester:








Page
11


4
. IT
Support

Services

Launched

Initiative

Benefits

August
2012

Extended Service Center
hours

To make it easier for OIT
clients

to get the IT support they need,
when they need it, starting Aug. 20, 2012, the IT Service Center
began

opening

earlier and stay
ing

open later on weekdays, and
also
began holding

regular weekend hours for the first time.


September
2011

Published an IT quick
-
start guide for faculty,
staff and students

To make it easier for faculty, staff and students, OIT published an
IT quick
-
start guide
summarizing the steps
people

need to
take to
get started with critical campus technology services
,

such a
s
IdentiKey, E
mail, UCB Wireless, Wired Internet, Portals, IT
Training, Academic Technology, Desktop Support, IT Security and
more.


2012 year
to date

The
IT Service Center

help desk
supported

the
campus’ IT issues and
service requests

Between Jan. 1 and Nov
. 31,

2012, the IT Service Center
help desk
has responded to nearly
40,000

calls for IT help or service
requests from faculty, students and staff.


The top IT issues

clients

called about
,
in
descending order,
include:

1.

Help with

CU
-
Boulder User IDs and

IdentiKey
P
assword
s

2.

General desktop support

3.

CU
-
Link student e
mail

4.

Support with using and education technology facility

5.

Login issues with UCDAccess

6.

Requests for account setup

7.

Signups for the
CU Pol
ice Department’s laptop anti
-
theft
program

8.

Help using Microsoft Exchange E
mail

9.

S
upport migrating from CU
-
Link email to Exchange e
mail

10.

Requests for new
CU
-
Boulder User IDs and
IdentiKey
Pa
sswords


2012 year
to date

OIT’s two campus

IT
Walk
-
in

Desktop Support

Centers

supported the
campus’ IT issues and
service requests

Between Jan. 1 and Nov. 31,
2012, the

two

IT Walk
-
in
Desktop
Support
Centers, located in the Technology Learning Center
(formerly Telecommunications
building
)

and in the Norlin
Information Commons building, provided help to
5
,
505

faculty,
students and staff with their IT issues.


The top
5

resolutions to address these clien
ts’ issues, in order from
most to least, are:

1.

Virus/Spyware Removal

2.

OS Upgrade or Reinstall

3.

Software Installation

4.

Data Backup

5.

Application Issue




Page
12

Ongoing

Provided comprehensive
information about IT
services
on the OIT
website
, including a wide
array of self
-
help
resources to help faculty,
students and staff use
CU
-
Boulder technologies
and services.

Between Jan. 1, 2012 and Nov. 31, 2012, t
he OIT w
ebsite saw
1,599,138

page views, and the average time spent on a page was
1
:
38
.


Top pages visited, in descending order, include:



IdentiKey



CULearn



Virtual Privat Network (
VPN
)



Software and Hardware



Exchange



Quick Start



Desire2Learn (
D2L
)


The site saw
38,798

v
isits
from

mo
bile device, including tablets.
Top
mobile
devices

include
:



iPhone



iPad



SonyEricsson LT15i Xperia Arc



iPod Touch



T
-
Mobile myTouch4G



HTC Incredible and EVO



Motorola DroidX


The site saw
2,102

visits via social media referrals.
Top refer
rers

include
:



Facebook



Blogger



Twitter


These data are for
Jan. 1, 2012, through Nov. 30, 2012. In order to depict
proactive client visits to the site, these data exclude
campus

lab and kiosk

default home pages that are served from the

OIT website
pages.







Page
13


5
. IT Security

Launched

Initiative

Benefits

October
2012

Issued new standard antivirus for
Macintosh

The IT Security Office provided a new standard
antivirus software, called Sophos Endpoint Protection
for Mac, replacing iAntivirus, which maker Symantec
stopped supporting earlier
in 2012
. Sophos is available
for all CU
-
Boulder
-
provided computers that are
used by

students,

faculty

and

staff.


To date in
2012

Addressed approximately 50
significant IT security related
incident
s

Incidents included software security updates (e.g.,
Adobe, Apple, Java,

Microsoft, etc.) that involved
updating campus software
to ensure

continued
compatibility of OIT systems.


September
2011

Implemented malicious website
protection technology

IT Security imple
mented W
eb security technology that
helps protect the campus from websites that are know
n

to contain malware and transmit data back to a hacker.
Blocked websites and ads display a notice to users.


OIT’s “
Phishing E
mai
ls
” information

page display
s

reported phishing e
mails
, to hel
p raise awareness
about false e
mails. The page was launched in 2012, and
t
hus far it has received
600

views
. Thi
s page is gaining
steam,

and we anticipate many more

visits

as we

continue to

promote and prioritize this
important
information resource
.


March
2011

Launched Identity

Finder
technology, further
securing private
data

The
Identity Finder
service

enables faculty, staff and
student employees to scan the content of all computer
files to identify private data that should be protected.
Action can then be taken to protect this sensitive
information,
preventing a gap in security.




Page
14

Jan.


Nov.,
2012

Provided students, faculty and staff
with Microsoft and Apple
antivirus
software as a common good service
,

to protect their technologies.

From Jan. 1 to Nov. 31, 2012, clients downloaded
antivirus
software
as follows:

Software

Downloads

Individuals

Microsoft Forefront
Antivirus

for PC

1865

753


(In 2010, Forefront was downloaded 5,143 times. In
2011, it was downloaded 2,572 times.)


On

Oct. 26, 3012, the following software became
available. From Oct. 26 to Nov. 31, 2012, clients
downloaded
it

as follows:

Software

Downloads

Individuals

System Center 2012
Endpoint Antivirus for
Mac

82

65

Sophos AntiVirus

for
Mac* (launched Oct.
19, 2012)

334

n/a

*Provided to students, facult
y and staff at all CU campuses.



6
. Alliances
,

Partnerships

and Studies

Launched

Initiative

Benefits

January
2012

Conducted a future of labs study

Conducted a study regarding
convert
ing

central
computing labs into flexible
-
use spaces
and

deliver lab

software to students, faculty and staff over the campus
network.


December
2012

Conducting teaching and learning
spaces study

The Teaching and Learning Spaces committee is
working to better understand campus needs and to
propose support, maintenance and funding for the
technology in centrally

and departmentally
managed
teaching and learning spaces, including instruct
ional
and open computing labs. The committee will submit
its proposals to the Provost and to the S
enior Vice
Chancellor for Budget and Finance.


Ongoing

Increased understanding and
alignment to
IT Informat
ion Librar
y
(ITIL)

industry

best practices

In support of continuous improvement, OIT is adopting
ITIL best practices. According to the official website,
ITIL is “
the most widely adopted approach for IT
Service Management in the world. It

provides
a
practic
al, no
-
nonsense framework for identifying,
planning, delivering and supportin
g IT services to the
business.”


I
n 2012,
67

OIT staff completed formal ITIL training
and certification.




Page
15



Current Strategic
Initiatives


1.
Business Performance Excellence

(BPE)

In a Nutshell

In 2012, OIT launched a BPE initiative, in partnership with

Dr.

Jeff Luftig
, Professor

of the Engineering
Management Program. This program aims to permanently and sustainably change the OIT
organizational culture.


Overview

OIT is pa
rtnered with

Dr.

Jeff Luftig of the Engineering Management Program

for its BPE
initiative. The primary goal of this initiative
is to render OIT a client
-
needs responsive and
employee
-
empowered organization, as assessed by metrics, and as a sustainable cult
ure
not dependent on any set of persons.


According to

Dr. Luftig,
e
mpowered employees know
:

what
is expected of them;
how what
they

do is part of org
anizational mission and purpose; and how they will
contribute
. In
addition, they have
the skills and resources
they need to be successful.


Learn More

To learn more about this initiative, please view this
memo that went ou
t to OIT staff
regarding BPE
.


Proactive
Client

Surveys

On Oct
.

15, 2012, OIT launched a new survey that provides critical feedback from faculty,
staff and students. Shortly after receiving help from OIT,
an
email
goes out to
our clients
with
a
link for a
quick
follow
-
up survey
.


Clients are asked t
o share how satisfied they are with
OIT
services and what specifically
they find satisfying or dissatisfying. All answers are strictly confidential, and no individual
responses
are

shared.


The collective and continued input of our clients is critical to enable OIT to clearly
understand what is
and isn’t working. If we don’t know about problems, then we cannot
work on adequate solutions, and that is why this process is so important.


Here is the
curre
nt report of
trends from the
re
active customer surveys
.






Page
16


2. Major OIT Initiatives

In a Nutshell

OIT has several ongoing technology initiatives. This section summarizes the current initiatives that
aim to meet the critical technology needs of
faculty, students and staff.


1. Innovative Campus Technology

Initiative

Benefits

Google Apps for
Education
and

Microsoft
Office 365

OIT is undertaking a major change in the way email, calendaring and other
collaboration services are provided. Student email
will be migrated

from an
outdated,
in
-
house solution (
i.e.,
CULink) to Google Apps for Education
,

which
includes Gmail and Google C
alendar
.

F
aculty
and

staff email
will

be moved from
an in
-
house hosted Microsoft Exchange service to Microsoft Office 365, which is
a cloud
-
based service
that

also includes other collaboration and productivity
tools. Eventually students, faculty and staff
will be all able to use both services
,

and the OIT will support an ability to select their preferred e
mail and

calendaring platform.


Conducting
Identity and

Access Management

Study

OIT is collaborating with U
niversity Information Services

(UIS)

and t
he D
enver
and Colorado Springs c
ampuses to

conduct a study regarding
shared identity
management
infrastructure
.
A
shared approach
c
ould

improve process
es

t
o
creat
e

and maintain accounts and access privileges, triggered by updates in the
source systems (
i.e.,
H
RMS and ISIS)
. It could

also allow campuses to share data
to

"cross
-
authenticate
,
"
whereby

credentials provided by one campus
could

be
used for services provided by another.



2. Teaching and Learning with Technology

Initiative

Benefits

Campus and System

Strategy on Digital
Education

OIT is working with campus and system leadership
to better understand the
campus’

teaching and learning environment in the context of national and
global education. Likely outcomes of this strategic initiative include venturi
ng
into a Massive Open Online Course

(MOOC
) and providing tools and support to
encourage a

flip
-
the
-
classroom


approach to teaching.


Technology and Campus
Strategic Studies

OIT is currently leading several strategic and technology too
ls studies to shape

the campus’

future IT environment. A campuswide group is determining how
best to

continue to

fund classroom and lab spaces to support teaching and
learning
.

A

second group
,

working with the Office of Diversity, Equity and
Community Engagement,

is rethinking how different units (e.g., Disability
Services, University Communications, OIT

and

Human Resources) can
collaborate to better meet the needs of students, faculty and staff that use
assistive technologies because of a disability. Three smalle
r studies planned for
the spring semester include an independent (not publisher
-
sponsored) e
-
textbook pilot, a web
-
based cellphone student response system pilot and an
investigation of the correlation between student computing device ownership,
student com
puting lab usage and student socioeconomic status.




Page
17

Rich Media Enterprise
Streaming

OIT is establishing streaming media services for the campus to enable two
things. First, it will enable faculty and staff to host and deliver copyright
-
sensitive materials

in a fair use and protected manner (i.e., restricted access and
non
-
downloadable). Second, the service will provide live streaming and
archiving of classes
/lectures
, presentations and events

using Kaltura open
-
source video hosting technology.


IT in teaching and
learning

OIT is partnering with the College of Arts and Sciences Support of Education
through Technology (ASSETT) and t
he Provost’s office regarding how CU
-
Boulder can better use IT in teaching and learning (including an approach to
campus
-
wide advising and a new LMS).



2
. Technology Infrastructure

Initiative

Benefits

Project Management
Office and Project
Portfolio
management

OIT is maturing its project management and portfolio management processes,
focusing on three main goals:

1) Better prioritize our work and have consistent shared priorities across the
organization
.

2) Ensure that when services are launched or ch
anged through a project, they
are completely supportable through fully implemented support and operations
processes
and documentation.

3) Improve our ability to execute on projects to meet establi
shed schedules and
deliverables.


Datacenters

OIT d
eveloped

a comprehensive datacenter strategy for the campus
,

to support
the growing needs for research and administrative computing.
The strategy
includes
:

c
ontinuing development of the
Space and Science Center (SPSC)
(formerly Sybase)
;

developing a

plan
for a
po
ssible
data center in the to
-
be
-
built
SEEC Annex (formerly MacAllister)
;

and
growing
the Janus supercomputer
container to ser
ve more high
-
density computing.


OIT is also d
evelop
ing

a plan to facilitate the transition of many small, local
datacenters across campus
into
future datacenters in the in the SPSC, SEEC and
Janus buildings. Th
e

benefits

will

include
:


improv
ing

physical and technical
security
; providing

power and cooling
red
undancy
as well as
backup, and
scalability that small, local datacenters do not
have;
help
ing

reduce high costs
for power to support datacenter cooling
and heating; and un
-
imped
ing

growing
limits to research computing.


Network infrastructure


ongoing up
grades

OIT is u
pgrading the core network infrastructure to support continued wired
and wireless growth on campus. The backbone of the network will be upgraded
from
ten
-
gigab
it
to 40

gigabit

per second
. In addition, in
-
building
networks will
be upgraded fro
m one

to
ten

gigabit
,

to support growing needs
on the
distribution layer.






Page
18

3
. IT Support Services

Initiative

Benefits

Standardizing desktop
support campuswide

OIT is working to
realign
its desktop support services. Once launched, this new
service will
provide desktop, laptop and smart device support
on a more
equitable, less “have/have
-
not” basis across campus
. This improved service
aims to eliminate the disparities, where some have support while others do not,
by standardizing desktops and consolidatin
g much of the distributed and non
-
standard support across campus.


Continue improving IT
Service Center

OIT continues the work to improve the services offered by the IT Service Center,
or help desk. Goals include resolv
ing

80 percent of calls within the f
irst call,
adding a remote desktop capability, increasing evening and weekend hours, and
adding new tools that will allow end users to track the progress of their trouble
tickets and service requests.


Launching a new Web
Express service

OIT is launching workshops, training and technical support for all academic
departments. This new service w
ill include standardized web content tools with
CU
-
Boulder branded themes that groups can use to build and host

self
-
service
websites.







Page
19


4
. IT Security

Initiative

Benefits

Network access control

OIT is replacing the system used to register computers on the network. The new
system will improve the security
of the network by allowing risk
-
based security
requirements for network access and much more rapid response to security
incidents. The initial d
eployment will focus on providing network
authentication for networks where registration is currently in place (e.g.,
residence hall networks and wireless). Future phases will focus on ensuring
that computers and devices that connect to the university netw
ork meet
security requirements (in particular those departments maintaining high risk
information) and enable support of campus emergency communication efforts.


Information risk
management
improvements

As part of a u
niversity
-
wide effort to measure the e
ffectiveness of efforts to
protect University information and
IT

systems
,

the
CU
-
Boulder campus is
implementing an information security metrics program. The core objective of
th
is

program is to assist leadership in understanding risk. Information from
secu
rity audits, policy exceptions, security incidents, information asset
inventory, a new risk self
-
assessment tool and security awareness and training
data will be aggregated to identify risks to the campus and individuals
departments. As part of the effort
,

all departments will be asked to complete the
risk self
-
assessment survey tool.



5. Research Computing

Initiative

Benefits

NSF subsidized storage

Research Computing (RC) at CU
-
Boulder

is
committed to the vision of
redefining discovery and transforming
research support by setting new
standards
. In support of this, RC

will implement a foundational storage
infrastructure. University Libraries and RC propose

to

acquire, deploy and
maintain an expandable petascale storage infrastructure
.


The CU
-
Boulder peta
Library integrates disk and tape to enable faculty, staff,
postdocs,
and
graduate and undergraduate students to build, store, shar
e

and
merge large and growing data collections. The petaLibrary will be made
available to all CU
-
Boulder’s researcher
s

at the
cost of the storage media
.


NSF funded network for
science

Researchers at
CU
-
Boulder

use a hierarchy of computational resources
,

ranging
from desktops to lab machines to campus clusters to national supercomputers.
As they compute on these resources, they
inevitably want to move data among
them. The current Research Computing DMZ (RC
-
DMZ), is a 10 GigE dedicated
layer
-
2 network serving as a critical infrastructure for a number of data transfer
services provided by RC to t
he CU
-
Boulder campus community.


T
he

NSF funded improvements of the RC
-
DMZ will include better traffic
separation, improved scalability and resiliency, state
-
of
-
the
-
art
, real
-
time
security and performance monitoring,
as well as

integrated Dynamic Network
System (DYNES) capabilities. Enhancin
g the existing RC
-
DMZ is collaboration
between RC, the departments of Computer Science (CS), Physics and Molecular,


Page
20

Cellular and Developmental Biology (MCDB), the National Snow and Ice Data
Center (NSIDC), and the Office of Information Technology (OIT)


i
n

consultation with other departments and institutes.

Research data
management services

RC
and University Libraries will follow a recommendation of the Data
Management Task Force to formalize the existing collaboration to support
research data management.

RC and the Libraries will establish a new virtual
organization call Research Data Services (RDS). RDS will support at the
beginning the following services:

i.

Data management planning, consulting and training

ii.

Research data storage

iii.

Metadata and documentation
consulting

iv.

Support for sharing data among collaborators during active projects

v.

Periodic
d
ata value assessment

vi.

Referral to existing archival services

vii.

Referral to existing data visualization/analysis resources







Page
21

OIT Organization

Here is the current OIT
organization chart:




For more information about the OIT organization, visit the
Organization page

of the AVC for
IT website.