Appendix B: Questions & Answers Why are the systems now offline?

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1



Appendix B: Questions & Answers

Why are the systems
now

offline?

The systems are offline for network and cyber security upgrades to online applications



How long will systems be offline?

Work will continue until it is completed, a firm completion

date has not been determined at this
time.


Records Management Support (
Pers
-
3
)

FAQS

I cannot view my Electronic Official Military Personnel File (OMPF) via BOL My Record.
I now need a copy of my Electronic Official Military Personnel File (OMPF). How do

I get
it?

Sailors cannot view their OMPF via BOL access at this time however they may request a copy of
their OMPF which will be mailed to them on a CD. To request a CD write to:


Navy Personnel Command

PERS
-
313

5720 Integrity Drive

Millington TN 38055
-
31
20


Or send an
encrypted email

request to: (

P312NARA@NAVY.MIL
.
As a result of the DoN
FAX policy issued by the DoN CIO, these requests, which must contain the full SSN, cannot be
sent by FAX.


I tried to request my

Official Military Personnel File (OMPF) online and it isn’t working.
Is something wrong?


The “request a CD” application is offline pending cyber security upgrade. Sailors cannot view
their OMPF via BOL access at this time however they may request a copy
of their records which
will be mailed to them on a CD. To request a CD write to:


Navy Personnel Command

PERS
-
313

5720 Integrity Drive

Millington TN 38055
-
3120


Or send an
encrypted email

request to: (
add email address
)

P312NARA@NAVY.MIL


As an alternative, members or veterans with a Common Access Card (CAC) may access their
OMPF through the VA’s website at eBenefits at https://www.ebenefits.va.gov/ebenefits
-
portal/ebenefits.portal , click Access My Documents.

2




I
need to review the OMPF of one of my Sailors. I am unable to access it through OMPF
-
Command View. Is something wrong?

OMPF Command view is currently down for CYBERFOR security updates. Commands
requiring OMPF documents, or complete records on CD, will be

required to send in written
requests on command letter head, signed by the CO, OIC or by direction per MILPERSMAN
1070
-
150. As a result of the DON FAX policy issued by the DON CIO, these cannot be sent by
FAX. Please note that information required may be

available in the Sailor’s Electronic Service
Record (ESR) available via NSIPS. The letter may be mailed to PERS
-
313, or scanned in and
sent via encrypted email to
P312NARA@NAVY.MIL


I work at a PSD/Personnel Offic
e and am having difficulty submitting documents via E
-
Submission.

The E
-
submission application is down until further notice for a cyber security upgrade. Routine
personnel documents should be mailed as soon as possible, with the exception of DD
-
214s which
should be mailed daily to:

Navy Personnel Command

PERS
-
313

5720 Integrity Drive

Millington TN 38055
-
3120


Since other agencies are dependent upon availability of the DD 214 to service veterans, DD 214s
must be mailed the next working day after separation.
A transmittal is not required.


I’m going in front of a promotion/statutory board and need to verify information on my
Officer Data Card (ODC), Performance Summary Record (PSR), Officer Summary

Record (OSR) and/or Enlisted Summary Record (ESR). How do I
do that?

The Officer Data Card (ODC), Officer Summary Record (OSR), Enlisted Summary Record
(ESR) and Performance Summary Record (PSR),
cannot currently be
accessed via BOL Online.
While the application is offline, contact the Customer Service Center (CSC)

at 1
-
866
-
U
-
ASK
-
NPC (1
-
866
-
827
-
5672). The CSC will be able to review your ODC/OSR/ESR/PSR over the
phone. The CSC can also answer questions on how to fix errors on your ODC/OSR/PSR/ESR.


Reoccurring Reports from Control D Mailbox(s)

Command access to Co
ntrol D is down until further notice for a cyber security upgrade. During
this time, reports will not be available. As an alternative, those individuals who have access to
the mainframe (DECC Mechanicsburg) may submit a request for access approval in or
der to
download their reports while mailbox application is offline. To request this special access, send
an email to the Control Help Desk (
controldpchelpdesk.fcm@navy.mil
). Requests must include
mailbox names and User IDs used to access the mainframe.



3


Military Locator System

The MLS application is down until further notice for a cyber security upgrade. During this time,
the system will not be available for use.


Fitness Reports

The Individual

Continuity Report, Reporting Senior Submissions Report and the Reporting
Senior Cumulative Average Report may be received by contacting PERS
-
32 at 901
-
874
-
4881/4882.


Flag Officer Reports

The Flag FITREP POC is LCDR Quintrell McCreary at (703) 604
-
5750 or

email
quintrell.mccreary@navy.mil



Distribution Division (
Pers
-
4
)

FAQs


FAQ for Overseas/Remote Assignment Screening, Expeditionary Screening for ECRC or
AFPAK Hands, and Early Return Programs

Due to the temporary shutdown of BUPERS On
-
Line (BOL), the
following FAQs will provide
commands who wish to submit Overseas/Remote/ Expeditionary Screening for ECRC or
AFPAK Hands determinations and overseas screening deficiency reports (OSDR) for
Overseas/Remote/ECRC/AFPAK Hands assignments. It will also addres
s questions regarding
requests for Early Return or Early Return of Dependents. The following FAQs will help you in
communicating with Pers 451:


Q. Since BOL is not available, is the command still required to submit screening result to
NPC?

A. Yes, howeve
r the method to submit has changed. The system that the detailer use to write
orders is still tracking the screening requirements and will still be sending out delinquency
messages if suitability determination are not sent to NPC in a timely method. The
procedure to
use in submitting these requests can be found on the Pers 451 website. This website can be
accessed by clicking the hyperlink provided at the end of this article.


Q. Since BOL is not available, is the command still required to submit pending

notices to
NPC?

A. Yes, however the method to submit has changed. The system that the detailer use to write
orders is still tracking the screening requirements and will still send delinquency messages if
suitability determinations are not sent to NPC in

a timely method. The procedure to use in
submitting these requests is can be found on the Pers 451 website. This website can be accessed
by clicking the hyperlink provided at the end of this article.

4



Q. Do we still contact Pers 451 for Expeditionary Sc
reening for ECRC or AFPAK Hands
screening determinations?

A. Yes, however the method to submit has changed. The procedure to use in submitting these requests can be
found on the Pers 451 website. This website can be accessed by clicking the hyperlink pr
ovided at the end of
this article.


Q. How does my command submit a screening requirement to Pers 451?

A. The procedure to use in submitting these requests can be found on the Pers 451 website. This website can
be accessed by clicking the hyperlink provid
ed at the end of this article.




Q. I am an overseas command and need to submit an Early Return (ER) request, Early
Return of Dependents

(ERD) request, or Overseas Screening Deficiency Report (OSDR). How do I do
this now that BOL is down?

A. The checkli
sts, forms and procedures to use in submitting these requests/reports can be found on the Pers
451 website. This website can be accessed by clicking the hyperlink provided at the end of this article.


Q. BOL provided a secure method of transmitting person
ally identifiable information (PII)
to Pers
-
451. How do I protect the information that I am sending via this alternate means?

A. The procedure to use in submitting these requests can be found on the Pers 451 website. Included in those
procedures is a discussion of how to protect your data. This website can be accessed by clicking the hyperlink
provided at the end of this articl
e.


Q. Why did my command receive a delinquency message when NPC has not provided the
command with a method to input the screening requirement?

A. During the period that BOL is unavailable, Pers
-
451 will have to manually update the status of each
screeni
ng. As this is time consuming, you can anticipate delays in processing. We regret the inconvenience.


Q. Do I go to a different website if the member is enlisted?

A. No, the website is the same for both officer and enlisted.



Q. The member I am
submitting a request for is an officer. What website do I use for an
officer?

A. The same website listed below is for officer or enlisted.


Q. The member I am submitting a request for is enlisted but will be commissioned soon.
How do I annotate this in t
he overseas screening?

A. There is a specific block for enlisted personnel that will be commissioned as an LDO or CWO on the
screening form. The screening form may be accessed by clicking the hyperlink provided at the end of this
article.



The website bel
ow will direct you to the Pers
-
451 overseas screening web page. This web page site will assist
you with Overseas Screening, Remote Duty Screening, Expeditionary Screening for ECRC or AFPAK Hands
(for members with PCS orders to an ECRC), Early Return (ER)
of Service members, Early Return of
Dependents (ERD) and Overseas Screening Deficiency Reports (OSDR and OSDR/ER). The website also
hyperlinks to the MILPERSMAN articles that apply.


http://www.public.navy.mil/BUPERS
-
NPC/SUPPORT/DISTRIBUTION/Pages/OverseasScreening.aspx


How do I submit an Overseas Tour Extension Incentive Program (OTEIP) request?

5


Effective immediately CCCs and authorized command personne
l may submit OTEIP related
requests via Enlisted Personnel Action Request (NAVPERS 1306/7), naval message to
COMNAVPERSCOM MILLINGTON TN//PERS40CC// or on command letterhead signed by
Commanding Officer (CO) or authorized signing official/authority per MIL
PERSMAN 1306
-
300. OTEIP requests may be scanned/emailed directly to the OTEIP Desk at
kirby.denson@navy.mil

or faxed to (901) 874
-
2647. Please ensure that "all" OTEIP related
emails include member's rate and l
ast name in the subject line.
For protection of PII do not
include full or partial SSN in any request correspondence.


How do I verify my Exceptional Family Member (EFM) status?

Members are directed to utilize their Command EFM Point of Contact (POC) to v
erify their
individual enrollment status.


All commands are directed to ensure an EFMP Command POC is identified in writing and that
the enrollment status of EFMP sponsors is reviewed at least quarterly to ensure enrollment status
is current.


A. Commands
shall review enlisted data verification reports and officer distribution
control reports to identify EFMP enrolled sponsors.


B. Command EFMP POCs can obtain status verification for their UICs by contacting
PERS
-
456 and providing their command
appointment letter.


C. POC for obtaining verification is Ms. Ricka Socha, PERS
-
456, at (901) 874
-
4149/DSN 882 or via e
-
mail at ricka.socha(at)navy.mil.


View Orders is unavailable, how do I get my PCS orders?

Your PCS orders are sent via normal message traffic to your command and are available via
NSIPS Self Service. If you are unable to obtain your orders from either of those sources you can
contact the PERS
-
4 Helpdesk at: Commercial
-

901
-
874
-
3249, DSN 882
-
3
249, or email:
Mill_pers
-
455inbox@navy.mil
.



How do I submit a Personnel Action Request?

Effective immediately Officer and Enlisted Personnel Action Requests for items such as Spouse
Collocation, PRD Chan
ge, Schools, Duty Swaps, Early Return to Sea and any other situation that
requires a PAR submission, they are to be submitted to the NPC Customer Support Center (CSC)
at the following email address
-

CSCemail@navy.mil. When e
-
mailing correspondence to
CSC
email@navy.mil that contains PII, IT MUST BE ENCRYPTED as per DoD policy. Please
call 1
-
866
-
U
-
ASK
-
NPC if you experience any problems using this account. Ensure that the
request is properly endorsed.


Officer Personnel Action Request NAVPERS 1301/85 is ava
ilable here:

http://www.public.navy.mil/bupers
-
npc/reference/forms/NAVPERS/Documents/NAVPERS%201301
-
85%20R9
-
10_re.pdf


6



Enlisted Personnel Action Request NAVPERS 1306/7 is available here:

http://www.public.navy.mil/bupers
-
npc/reference/forms/NAVPERS/Documents/NAVPERS%201306
-
7.pdf



How do I get a copy of my command's EDVR?

Until PCEVDR services are restored, your command may review manning data in
Fleet
Training, Management and Planning System (FLTMPS)
https://ntmpsweb.nwptf.nuwc.navy.mil/fltmps/. To access the system you must be registered
account holder.


Step One: Select the manpower tab.

Step Two: Select the Enlisted BA NMP tab.

Step Three: Sel
ect the BA NMP COB tab.

Step Four: Select your command UIC and rating.


The information provided will be similar to Section Four of the Enlisted Distribution and
Verification Report (EDVR).


If necessary, a current month (historical months are not
available) EDVR may be obtained by
sending an ENCRYPTED email to MILL_PCEDVR_EDVR_Help@navy.mil with the primary
UIC needed. The email must be initiated by a currently authorized PCEDVR user. Any
questions regarding this process may be sent to the same a
ddress.



How can I get a copy of my IA/MOB orders?

A. "Navy
-
Marine Corps Mobilization Processing System (NMCMPS), the order writing system
for Reserve Mobilization and ADSW orders, which is normally accessible through BOL, is down
due to network upgrades
and cyber
-
security risks. Reserve members who need to obtain a copy
of their orders may do so from their NOSCs for initial mobilization and ADSW orders. Members
already on mobilization orders may obtain their orders from their Ultimate Duty Station
Manpowe
r Office/NAVCENT/or their servicing PSD which can access the orders via message
traffic.


Members already on FY13 ADSW orders may obtain FY14 ADSW orders from their NOSC,
Ultimate Duty Station or Ultimate Duty Station PSD.


Please keep in mind that init
ial mobilization orders will not be issued sooner than 180 days from
initial report date and demobilization orders no sooner than 90 days from their detach from
Ultimate Duty Station date. If members have problems accessing their orders within the noted
da
tes, from the commands listed above, please contact NESA@navy.mil as a last resort.





7


Career Progression (
Pers
-
8
)


FAQs


Advancement, Promotions (Enlisted), and Selective Reenlistment Bonus (SRB) questions:


Results of the advancement examination have
been released, how do I find out if I was
advanced?

Results for advancements (E4 thru E6) are currently not able to be posted to BOL. Your
command representative may view the results through the Navy Enlisted Advancement System
(NEAS) website by viewing y
our examination profile sheet.



Sailors, individually can access exam results via NKO. Sailors can log on NKO and go to the
"My Announcements" channel, then click on the exam profile sheet link, which will take the
Sailor directly to his or her advancement exam profile sheet. Sailors ca
n also access individual
advancement exam profile sheets through the advancement exam profile sheet link on the "My
Career" page.



8



I have requested to reenlist for SRB, how do I know if I have been approved?

Your Command Career Counselor (CCC) may have a
ccess to OPINS which will show them the
status of your request. Also, an approval message to reenlist for SRB is automatically sent to the
command upon approval. Note: You must pay close attention to the SRB amount approved, the
date for which reenlistm
ent is authorized and the Term of service (Years reenlisting for).
Reenlisting outside of the guidelines of the message can result in overpayment, underpayment, or
loss of eligibility for SRB.


For commands that do not have OPINS access, you should contac
t your local PSD to determine
the status of your request.


---------------------------------


Officer Resignations:


Did you get my resignation request?

Contact the Customer Service Center, 1
-
866
-
U
-
ASK
-
NPC/(827
-
5672).


Where can I check the status on my
separation orders?

You should check your command's message traffic first. If your command has not received your
separation orders contact the Navy Personnel Command's Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC.


---------------------------------


Enlisted

Retirements/Fleet Reserve Transfer:


I cannot access my Message of Intent or Final Authorization/Statement of Service message
due to BOL not being available. How do I acquire a copy of the message?

These messages are accessible thru command message traff
ic. If your command does not have
the message, contact the Navy Personnel Command's Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC.


---------------------------------


Active Duty Officer Retirements:


How do I get a copy of my retirement orders?

Retirement
orders are released through regular message traffic. If your command does not have
the message, contact the Navy Personnel Command's Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC.



9



How do I check the status of my retirement orders?

If your request to retir
e was submitted more than 60 days ago and you are not in receipt of
retirement orders, please call the Officer Retirement Branch as follows:

o

For last names starting with (A
-

M) call 901
-
874
-
2467

o

For last names starting with (N
-

Z) call 901
-
874
-
3231


How
do I get a copy of my retirement statement of service?

A copy of your retirement statement of service is mailed to your command approximately 6
months prior to your official retirement date along with your retirement certificate. Check with
your administr
ative department to see if they are in receipt of this document. If they do not have
the documents, then contact the Navy Personnel Command's Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC.


I submitted a request to have my ADSD, PEBD, retirement eligibility,
or prior service
information updated, how can I find out my new date(s)?

Have your administrative department check NSIPS and/or MMPA to see if the information has
been updated. If the new dates are not established yet, contact the Officer Retirements Bran
ch at
901
-
874
-
3241 (SSNs beginning with 001
-
384) or 901
-
874
-
4014 (SSNs beginning with 385 or
above).


---------------------------------


Selection / Promotion Board Preparation


How do I submit correspondence or communicate to the upcoming Promotion Board?

Please refer to MILPERSMAN 1420
-
010 for information and guidance.


How do I update my record before the upcoming Promotion Board?

Per SECNAVINST 1420.1B, officers have a duty to review their records periodically to ensure
their records are complete and ac
curate. Therefore, it is strongly recommended that you review
your records 6 months prior to a promotion selection board to ensure your record is accurate and
up
-
to
-
date; especially critical items such as: Regular FITREP continuity (no gaps greater than 9
0
days), awards, education, training, and qualifications.

o

One way to review and/or update your official record is through your self service
Electronic Service Record account (ESR). Additional assistance can be obtained
from the NSIPS Help Desk at 1
-
877
-
58
9
-
5991 or email at
NSIPSHELPDESK@NAVY.MIL.

o

You can also request your official military record by ordering a CD ROM. Please
refer to MILPERSMAN 1070
-
150 for additional information and guidance.

o

The proper procedure for submitting documents to be filed in y
our Official
Military Personnel File is found in BUPERSINST 1070.27 and you can submit
your documents to:



10



COMMANDER

NAVY PERSONNEL COMMAND

PERS
-
313

5720 INTEGRITY DRIVE

MILLINGTON TN 38055
-
3130


How do I get an award certificate into my OMPF?

Check to
see that the award has been entered into the Navy Department Awards Web Service
(NDAWS) at https://awards.navy.mil. Select "personal awards", then "personal awards query".


If it is reflecting accurately in NDAWS, print your full SSN in the upper right cor
ner of the
award, and send a copy to PERS
-
313 (Navy Personnel Command, PERS
-
313, 5720 Integrity Dr.
Millington, TN 38055), or ask your command to mail it to us.


If it has not been entered into NDAWS, or is in error, ask your admin office to contact the
ND
AWS authority for your command (or your command may be an NDAWS authority) for
assistance. The NDAWS authority will authenticate the award with the assistance of you & your
command by following the policy guidance provided on the NDAWS Authority page of th
e
website, then they will mail a copy to your OMPF.


What are the requirements for updating an Officer Photo?

NAVADMIN 103/07 reinstated the officer photo. MILPERSMAN 1070
-
180 establishes the
requirements for the photo. When submitting the photo ensure t
he photo is attached to the new
form NAVPERS 1070/884


How do I check the status of my Letter to the Board for the XXXXX promotion board?


Please contact the NPC Customer Service Center at 866
-
U
-
ASK
-
NPC to see when your package
was received.


-------------
--------------------


Officer Continuation


How will I know if I am offered continuation?

Please contact your detailer for information regarding your continuation status.


---------------------------------



11



Selection Boards
-

LDO/CWO In
-
Service
Procurement Board


How do I verify receipt of my application?

You can call the Navy Personnel Command Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC (1
-
866
-
827
-
5672) DSN 882
-
5672 or log on at
https://ahdsedstws16:ahf.nmci.navy.mil/OA_HTML/npc.html

to check individual selection
board application status.



How do I know if my application contains an error?

A list of applications received that contain errors will be available on the Navy Perso
nnel
Command FY
-
15 LDO/CWO In
-
Service Procurement Board website at
http://www.public.navy.mil/bupers
-
npc/boards/administrative/ldo_cwo/Pages/default.aspx

.

If my application contained an error and I've taken corrective action, how will I know if
my application has been corrected?

The list of applications with errors is updated weekly. Once your application has been cleared of
the error, your name will fa
ll off the list.


How will I know if my application has been accepted?

If you have verified that your application has been received by the Navy Personnel Command
Customer Service Center and you are not on the list of applications with errors, your applicat
ion
has been accepted.


How will I get notified of selection or non
-
selection?

The NAVADMIN announcing the results of the board is the official notification of selection.


How will I know if I was selected, but in a "hold" status?

Navy Personnel Command
will send a letter to you via your command to notify you of a "hold"
status. The letter will contain all the appropriate documents and required action to adjudicate the
"hold" status.


--------------------------------


Selection Boards
-

Active/Reserve En
listed Advancement/Continuation Boards


How do I verify that I'm eligible for a selection board?

View your profile sheet on Navy Knowledge Online (NKO) under Career Management, then
Navy Advancement Center found at
https://wwwa.nko.navy.mil/portal/careermanagement/navyadvancementcenter/home
.





12



Once I verify that I'm eligible for a selection board by viewing my profile sheet
on NKO, is
there any reason either before or during the board to re
-
verify my profile sheet?


Yes. You may receive a BUPERS INVAL profile sheet without notification if you lose board
eligibility.


With the removal of many applications in BOL, what is the
best way to review my record
prior to a selection board or continuation board?


Sailors cannot view their OMPF via BOL access at this time however they may request a copy of
their records which will be mailed to them on a CD. To request a CD write to:


Nav
y Personnel Command

PERS
-
313

5720 Integrity Drive

Millington TN 38055
-
3120


Or send an
encrypted email

request to: (P312NARA@NAVY.MIL)
. As a result of the DoN
FAX policy issued by the DoN CIO, these requests, which must contain the full SSN, so cannot be
sent by FAX.


I tried to request my Official Military Personnel File (OMPF) online and it isn’t working. Is
something wrong?


The “request a CD” application is offline pending cyber security upgrade. Sailors cannot view
their OMPF via BOL access at this ti
me however they may request a copy of their records which
will be mailed to them on a CD. To request a CD write to:


Navy Personnel Command

PERS
-
313

5720 Integrity Drive

Millington TN 38055
-
3120


Or send an
encrypted email

request to: (add email address)

P312NARA@NAVY.MIL


As an alternative, members or veterans with a Common Access Card (CAC) may access their
OMPF through the VA’s website at eBenefits at https://www.ebenefits.va.gov/ebenefits
-
portal/ebenefits.portal , click Access My Documents.



13



How may

I obtain a copy of my Performance Summary Record (PSR) part 1 (Personnel
Data Summary), part 2 (pre
-
1996 evaluation summary), and part 3 (1996 to present
evaluation summary)?


There is currently no means available to view or request a printed copy of your

PSR. However,
most information displayed on your PSR is also available in NSIPS. For example, evaluations
summarized on the PSR are also summarized in NSIPS.


I'm a command representative and need to review records of Sailors in my command. How
can I d
o that with the "Official Military Personnel File (OMPF)
-

Command View" no
longer available in BOL?


Per MILPERSMAN 1070
-
150, commands requesting OMPF of Sailors' records must submit
their request on letterhead or by naval message to PERS
-
313 with justifi
cation. The request must
by "signed" by CO/OIC or "By direction".


How do I view selection board results if they are no longer available in BOL?


The NAVADMIN announcing the results of the board is the official notification of selection.


How will I know
if I was selected, but in a "hold" status?


Navy Personnel Command will send a letter to you via your command to notify you of a "hold"
status. The letter will contain all the appropriate documents and required action to adjudicate the
"hold" status.


Res
erve Personnel Management (
PERS
-
9
)

FAQs


How do I complete my Individual Ready Reserve (IRR) Annual Screening?

Your

IRR Annual Screening (NAVPERS 1080/3)

can be accessed at:



http://www.public.navy.mil/BUPERS
-
NPC/REFERENCE/FORMS/NAVPERS/Pages/default.aspx


Responses will be recorded directly onto the NAVPERS 1080/3 “fillable” PDF document. This
unencrypted form may be transmitted via e
-
mail to:
IRR_Counselor@Navy.mil

or
submitted via
conventional mail to: Nav
y Personnel Command, ATTN PERS 93, 5720 Integrity Drive,
Millington, TN 38055
-
9000. Mailing is encouraged, as it provides the best protection for your
personal data and any responses deemed sensitive.

The use of a facsimile (fax machine) is not a
secure
means to transmit your personal information, and is not recommended. If documents must
be faxed, a Privacy Act Data Cover Sheet (
DD form 2923
) must precede your annual screening.
You must contact an IRR Counselor at 1
-
800
-
535
-
2699 to request the PERS
-
93 fax number, and
to verify receipt of transmission.
Data provided will be processed into the Inactive Manpower
14


and Personnel Management Informa
tion System (IMAPMIS) using the date of submission as the
effective date of compliance.


Questions regarding IRR Annual Screening may be directed to PERS
-
93, IRR Force
Management, at 1
-
800
-
535
-
2699 or
IRR_Couns
elor@Navy.mil
,

or
visit the website
http://www.public.navy.mil/BUPERS
-
NPC/CAREER/RESERVEPERSONNELMGMT/IRR
.
Continue to monitor this website for the most up to date info
rmation.



I don’t have access to BUPERS Online or Navy Knowledge Online/e
-
learning, is something
going on?

BUPERS Online and Navy Knowledge Online/e
-
learning access is being restricted to only those
personnel who have been issued a DOD CAC.


I want to
check my Annual Retirement Point Record/Annual Statement of Service History.
How can I do that?

For information regarding Annual Retirement Point Record/Annual Statement of Service
History, please contact the Customer Service Center at 1
-
866
-
U
-
ASK
-
NPC. Aft
er confirming
your identity they will be able to verbally provide you with a point statement.

If you wish to view your online point record, the nearest Navy Operation Support Center
(NOSC) may be able to assist you.


How do I apply for the Fall Full
-
Time

Support Lateral Transfer/Redesignation Board if
the online system requires me to have a CAC and I do not have one?


For Service members applying for the Fall Full
-
Time Support Lateral Transfer/Redesignation
Board in accordance with NAVADMIN 201/13 who do
not have CAC access to BOL, contact
PSC Audrey Dixon at audrey.dixon(at)navy.mil to discuss manual submission procedures.


Information is also available at
http://www.public.navy.mil/bupersnpc/career/reservepersonnelmgmt/officers/Pages/FTSOfficers
.aspx



Military Community Management (
BUPERS 3
)

FAQ


Our My Career Waypoints account was suddenly disabled. Why?


The Career Waypoints application requirements mandates all accounts be disabled (Active
Duty/SELRES/Civilian) if unused for 30 consecutive calendar days. If CCC Career Waypoints
account has been disabled, the member, and only the member, is required to con
tact the
Helpdesk to reestablish their account. The Help desk will require a digital signed email from the
member to re
-
enable the account from a secure email account (i.e. .mil). All personnel (Active
15


Duty/SELRES/Civilian) must contact the Career Waypoin
ts Helpdesk at (901)874
-
2102 or DSN
882
-
2102 or email career_waypoints@navy.mil for Career Waypoints account resets. There are
no waivers or exceptions allowed