Reporting as a tool of

obnoxiouspotpieΔιαχείριση

8 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

54 εμφανίσεις

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Hilton Environmental
Reporting as a tool of
Corporate Social
Responsibility

Paulina Bohdanowicz

TeknLic., MSc, BSc


Royal Institute of Technology, Stockholm

Hilton International & Scandic

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Environmental performance
reporting schemes


Commercial reporting tools

















Internal reporting tools


Accor International, Fairmont Hotels & Resorts,
InterContinental Hotels Group, Hilton International,
Marco Polo Hotels, Rezidor SAS, Shangri
-
La Hotels &
Resorts

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Environmental Sustainability

Responsible business in practice



BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

The four corner stones

of
environmental programme

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain



Dates back to 1996 and SUS (at Scandic)



Introduced globally in 2004, upgraded in 2006



Currently 2 regions live (Europe & Africa, and
UK & Ireland ~300 hotels),



Japan & Micronesia in the process of
implementation on own request


No cost for the hotel or area


It’s primary function is to support the hotels!


HER


Hilton Environmental Reporting

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain


to provide clear feedback to members
in individual hotels and across the
business


to provide a global mechanism for
reporting operational, resource
consumption and cost data


and to collate data for the purpose of
environmental management and CSR
reporting


HER

-

objectives

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Problems identified in 2005


lack of instantaneous update of the reports



technical problems with forms (duplicated,
missing or disconnected)



the accuracy and reliability of the data
-

an
automated data accuracy check and warning
system
-

being developed



proper information, introduction and
training for all users



limited access to the required data by
individual user (energy & water metering,
invoices, management contracts, waste
collection, laundry)

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

HER upgrading process



HER v.2006


Goal to improve:


the user
-
friendliness and usefulness of the system


the accuracy of the data collected and benchmarks
created



Tasks identified:


the type and the quality of information collected


better benchmarking


results communication


system interface and logistics


website layout


training and information provided to the users
(Manual, FAQ)


technical improvements in the platform



HER adapted as platform for
we care!

environmental programme

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain


2 levels of reporting


hotel profile (annual)


detailed facility information, services offered,
mechanical systems, energy sources, refrigerants


monthly reports


hotel operational features


resource consumption


waste generation


costs



Useful calculators


Forms created automatically


E
-
mail reminder of upcoming report
submission date

HER v.2006

-

reporting

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Section of the hotel profile in
HER v.2006


BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Laundry calculator in
HER v.2006


BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

HER v.2006

Output reports


standard user

Total Energy (kWh)
2004-2006
0
100 000
200 000
300 000
400 000
500 000
600 000
700 000
January
February
March
April
May
June
July
August
September
October
November
December
Hilton Stockholm Slussen
Sweden
EA
2004
2005
2006
a)
Total Energy / Guest Night (kWh)
Monthly average 2004-2006, Year-To-Date (YTD)
Note that only fully reported months for every hotel are included in analysis
0
10
20
30
40
50
60
70
80
90
100
Hilton Stockholm Slussen
Average Sweden
Average Hilton
Sweden
Average Hilton
EA
Average Hilton
2004
2005
2006
b)

Energy, water,
waste, laundry


CO
2

emissions

(in process)


M&T


resource
consumption
forecasting tool

Water - Actual & Forecast (m3)
based on last calender year
0
500
1 000
1 500
2 000
2 500
3 000
3 500
4 000
Jan
2004
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
2005
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Actual
Forecast
BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

HER v.2006

Output reports


Area manager, VP and President


Energy, water,
waste, laundry


League tables


CO
2

emissions

(in process)



Detailed results
for all hotels in
the area


Collated results
for the area

Total Energy / Guest Night (kWh)
Monthly average 2004-2006, all years are calculated as Year to date (YTD)
0
50
100
150
200
250
300
350
Scandic Uppsala Nord
Scandic Upplands Väsby
Scandic Uplandia
Scandic Täby
Scandic Södertälje
Scandic Star Sollentuna
Scandic Sjöfartshotellet
Scandic Sergel Plaza
Scandic Park
Scandic Malmen
Scandic Kungens Kurva
Scandic Järva Krog
Scandic Infra City
Scandic Hasselbacken
Scandic Continental
Scandic Bromma
Scandic Ariadne
Scandic Alvik
Hilton Stockholm Slussen
Average Sweden
Average Hilton
Sweden
Average Hilton
EA
Average Hilton
2004
2005
2006
BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Lessons Learnt 1


Selection of indicators & variables and software
programming


easy,

collecting information
-

difficult




While developing the system:


involve the future users in the design process


careful selection of the input data


provide users with detailed descriptions of
requirements (information & training)


include help aids


populate data centrally (less educational)


create verification system for the data quality


ensure the availability of proper IT
infrastructure


ensure prompt system support

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Lessons Learnt 2


carefully define the type of output


sub
-
classify portfolio to ensure realistic
comparisons and benchmarks


consider climate and service differences


secure the database and access to it


keep the information updated



run information campaign among all staff
members


arrange training workshops for the key users


offer other training materials to all staff
members


include discussion forum & best practice
section in the platform

BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Lessons Learnt 3


prepare environmental boards for results
communication


organize a reminder campaign periodically


continuously offer strong corporate support to
the initiative




use the tool to evaluate the commitment level
of area and hotel managers and to provide
support and advice to individual managers on
how to improve performance of their facilities


use the tool as framework for entire
environmental program


BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Conclusions


HER is used not only to monitor

performance of the entire corporation for
the purpose of CSR reporting, but also:


to identify “best performers”


to evaluate the commitment of individual hotels


to share ideas and best practices



lessons learnt by Hilton International &
Scandic in the process of development,
incorporation and operation of the HER
system are extremely valuable


these can help hospitality businesses improve
their performance



The experience with HER shows that large
corporations are capable of transparent
reporting of their performance within the
corporate social responsibility framework


BEST Sustainable Tourism Think Tank VI
, 14 June 2006, Girona, Spain

Thank You

paulina_bohdanowicz@yahoo.com







www.greenthehotels.com