WordQ/SpeakQ Troubleshooting Tips

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17 Νοε 2013 (πριν από 4 χρόνια και 1 μήνα)

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WordQ/SpeakQ Troubleshooting Tips


Problem

Solution



What should I do if I can’t seem to load my
WordQ profile on start up?



This sometimes occurs when your netbook
has not logged on correctly. Make sure to
allow enough time for the wireless in your
netbook to connect to the wireless AP
(radio) in your school. To do this power on
your netbook, wait 15


20 seconds and then
enter your user name and password.




What should I do if my WordQ profile will
not load properly?



Go to your home directory and find the
yourname.wdq file in your Home drive.
Delete this file. Launch WordQ on your
netbook. You will need to create a new
profile (preferably with a slightly different
name for example yourname2.wdq). You
will also need to
reload your dictionary!




What should I do if my WordQ is no longer
responding and seems to be frozen?



Close WordQ and Microsoft Word. Wait a
few seconds and then open WordQ and MS
Word (preferably in this order). Click once
on the Word document (you
should see the
cursor begin to flash) and the prediction box
should appear.



What should I do if I get numbers instead of
letters when using the netbook (Acer) in
class?



Hold down the Function and the F11 key at
the same time. This turns off the number

pad.



What should I do if my WordQ prediction
box has disappeared?



Solution 1: On the WordQ menu, check to
make sure that the Words box is selected.

Solution 2: Close WordQ and Microsoft
Word. Wait a few seconds and then open
WordQ and MS Word (prefer
ably in this
order). Click once on the Word document
(you should see the cursor begin to flash)
and the prediction box should appear.



What should I do if the word prediction box
is in the way?



The location of the word prediction box can
be adjusted by finding Options on the
WordQ menu. Under Options find Prediction
-

you can choose the layout and the position
of the list.



What should I do if WordQ reads my text
back too quickly?



The speed a
t which the text is read back can
be adjusted by finding Options on the
WordQ menu. Under Options find Speech
Feedback
-

you can adjust the volume, the
reading speed and the voice.



What should I do if my MS Word files are not
saving?



Be sure to use
the File


SAVE AS command
in MS Word. This will allow you to search
and find your Home directory. Save all of
your files into your H drive.



What should I do if I scanned a document
and WordQ will not read it?



Check to make sure that you have indeed
scanned the document into .pdf format.
WordQ will not read the text from a scanned
image.


What should I do if I visit a webpage and
WordQ will not read it?



WordQ is designed to read text and not
images. We have found that some sites
(especially those
that designed in Flash) are
not always able to be read by WordQ.



What should I do if my computer logs off or
just shuts down?



One of the energy savings strategies the tech
dept. has implemented is to turn off the
netbooks whenever the lids are closed (or
even moved a few degrees away from
completely open). Restart the netbook. If
the problem continues (and the battery is
indeed
charged) create a helpdesk ticket for
this netbook.






What should I do if SpeakQ is not accurately
recording/displaying what I am dictating?


There are two things you can do to help
SpeakQ “learn” more about how you
pronounce words.


a) Begin by
reconfiguring the microphone.
This can be done through the Word Q menu.
Find Options


Speech Recognition. Click the
Configure Microphone button and follow the
directions.

b) Spend some additional time training
speech. This can be done through the Word
Q m
enu. Find Options


Train Speech.
Choose the level you are most comfortable
and spend 5 or so minutes training. Be sure
that your profile saves as this is how SpeakQ
“learns”.