Centralized vs. Decentralized:

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10 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Centralized vs. Decentralized:
Pros, Cons & Best Practices:


Session 303

October 25, 2010

2

Centralized vs. Decentralized: Pros, Cons & Best Practices

3

Distribution

eLearning

Account and
Program

Management

Content

Hosting

Learning

Evaluation

Certification

Content

Design &
Development

Learning

Content

Management

Custom

Content
Development

Content

Acquisition

Supplier

Contracts

Management

Curriculum

Strategy &
Design

Capacity

Planning

Training
Admin.

LMS

Admin.

Instructors

Classrooms

Learning

Needs

Analysis

Logistics & Scheduling

-

Students, Materials,
Facilities and Instructors

Reporting

Communications

Enrollment

Financial

Transactions


Organizational Learning Activities

4

Learning Governance Models

Decentralized


Business units (BU) own
and operate independent
learning teams


Each learning team
manages their own
budgets, metrics,
resources, learning systems
and 3rd party vendors


Increases organizational
redundancy / Decreases
bureaucracy

Centralized


Control over all aspects of
Learning through a single
centralized learning
organization reporting to
CLO


Accountability for
enterprise
-
wide budget,
metrics, resources, systems
and 3rd party vendors


Reduces redundancy /
Increases bureaucracy

Terry Thompson
USP Lead
Barbara Keen
Head, Global Learning
and Development
Karen Bick
Global Leadership &
Management
Development
Bill
Favier
BMS Lean Sigma
Training
Peter Jones
Global Learning
Services
Cindy McManus
Learning
Transformation &
Productivity
Terry Thompson
Global Commercial
& Corporate
Learning
Emily Heaps
R&D Division Lead
Mary Hendrickson
Tech Ops Division
Lead
Monika
Eifert
Europe Region Lead
Kelly
Polanco
Intercon
Lead
Ivy Li
Asia Pac Lead
Terry Thompson
USP Lead
Barbara Keen
Head, Global Learning
and Development
Karen Bick
Global Leadership &
Management
Development
Bill
Favier
BMS Lean Sigma
Training
Peter Jones
Global Learning
Services
Cindy McManus
Learning
Transformation &
Productivity
Terry Thompson
Global Commercial
& Corporate
Learning
Emily Heaps
R&D Division Lead
Mary Hendrickson
Tech Ops Division
Lead
Monika
Eifert
Europe Region Lead
Kelly
Polanco
Intercon
Lead
Ivy Li
Asia Pac Lead
Federated


Centralized learning
organization develops
enterprise programs, sets
standards, and manages
enterprise learning systems


Business Units responsible
for local learning strategy
alignment / development as
well as learning delivery for
BU specific functional
learning

CLO
Shared Learning Services
CLO
Shared Learning Services
5

What learning governance model do you have?

Don’t forget:
You can copy
-
paste this slide
into other
presentations,
and move or
resize the poll.

6

Centralized Learning Governance: Pros / Cons

Don’t forget:
You can copy
-
paste this slide
into other
presentations,
and move or
resize the poll.

7

Decentralized Learning Governance: Pros / Cons

Don’t forget:
You can copy
-
paste this slide
into other
presentations,
and move or
resize the poll.

8

Centralized vs. Decentralized (Distributed)

Bersin
:
The High
-
Impact Learning Organization
-

WhatWorks
® in the
Management, Governance and Operations of Modern Corporate Training

9

Centralization vs. Decentralization: Business Drivers


Cost


Efficiency


Consistency


Governance


Common User Experience

10

2008 Learning Governance Survey


Key Findings


86% of organizations do not have an enterprise
-
wide plan
for learning that spans the organization


More than two
-
thirds (69%) say that learning roles and
responsibilities are not optimally aligned across the
organization (suggesting improvements needed)


89% report low to moderate consensus on how to evaluate
the learning function


70% of respondents indicated having established a


shared services
’ role for learning in their organization
(underscoring this capability as an emerging ‘best practice’)

11

Federated Model: Example

12

Federated Structure

13

Learning Governance Implementation Model


Assess


Design


Develop


Change / Implement


Evaluate

Assess

Design

Develop

Change/

Implement

Evaluate

14

Assess



Identify the key stakeholders who represent learning,
business lines, etc.


Assess current training needs, practices and business drivers


Assess overall learning infrastructure and services
(programs, systems, headcount, vendors, etc.)


Assess effectiveness of current Learning Governance Model


Identify organizational redundancies, efficiency and cost
savings opportunities


Create Business Case


15

Design Learning Services Organization


Determine future state Governance Model


Align “centralized” Learning Services against
Governance model; account for localization
requirements


Design Learning Services Organization


Portfolio Tracking and Management


Operational Excellence


Financial Stewardship


Service Quality


Variable Workforce


Identify opportunities to partner with 3
rd

party
providers for selected services


16

Develop


Facilitate the process of getting key stakeholders
to buy
-
in to a strategic vision for learning services


Develop a Learning Services organization that is
aligned with strategic vision


Develop processes to optimize investment and re
-
use of
training assets and resources across the enterprise


Establish guidelines and standards for the tracking and
measurement of training activity, spend, resource and vendor
utilization, content re
-
use, and effectiveness


Develop processes and tools that generate transparency of
training offerings, participation, roles, costs, and results


Create vendor strategy, processes, rationalization


Establish management and maintenance processes


Create evaluation, feedback and effectiveness measures


Create an change management / implementation
strategy for the Learning Services organization

17

Implement


Create broad stakeholder buy
-
in


Train and implement


Highlight successes and mitigate challenges


Communicate


18

Evaluate


Dashboards


19

Questions

20

Contact Information


Peter Jones


@
pjones_TRNDIR

(Twitter)


http://learningwiki.editme.com/303


peter.jones@bms.com

21

Shared Learning Services: What is it?


Shared Learning Services


A
structure and governance model

for coordinating,
managing, delivering and measuring an organization’s
core learning services


Shifts common activities from individual business units
to a centralized operation to reduce costs and improve
service quality


Improves overall efficiency and control while giving
every business unit access to functionally deep and
talented resources

22

Shared Learning Services

Learning Technologies


LMS


LCMS


Virtual Classroom


Pod/Video Casts


Social Learning Tools


Vendor Management

Learning Content Design
and Development


ISD / Story Board Creation


Authoring / Assessment


Enterprise Content Library
Management / Integration


Vendor Management

Learning Administration /
Operations


Registration Services


Class Optimization, &
Reporting


Classroom Management


Financial Management


Vendor Management

Learning Strategy


Business Goal Alignment


Performance Consultation


Needs Analysis


Job/Competency Models


Curriculum Planning


Learning Project Mgmt.


Learning Delivery


Facilitation


Program Evaluation


Surveys



Shared Learning Services


Shifts common activities from individual business units to a
centralized operation to reduce costs and improve service quality


Improves overall efficiency and control while giving every
business unit access to functionally deep and talented resources