FRAMEWORK FOR ACTION: - United We Ride

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4 Νοε 2013 (πριν από 3 χρόνια και 7 μήνες)

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F
RAMEWORK FOR
A
CTION
:

B
UILDING THE
F
ULLY
C
OORDINATED
T
RANSPORTATION
S
YSTEM


A Self Assessment Tool for Communities




Section 1: Making Things Happen by Working Together



Driving Factor:

Individuals and organizations are catalysts for envisioning, orga
nizing,
and sustaining a coordinated system that provides mobility and access to transportation
for all.




1. Have leaders and organizations defined the need for change and
articulated a new vision for the delivery of coordinated transportation
services?


Decision Helpers


Leaders

in human services
agencies and public
transportation have
acknowledged that the existing
network of transportation
services is not yet sufficiently
efficient, cost effective, or flexible enough to meet the mobility needs of people in the
community or regi
on.


A clear and inspiring vision statement for improved service and resource
management through coordination is supported by all partners and is regularly
revisited to ensure its vitality.


The vision drives planning and action.


Progress Rating
(circ
le one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl





2. Is a governing framework in place that brings together providers,
agencies, and consumers? Are there clear guidelines t
hat all embrace?





Using Decision Helpers

Circle statements that apply to your situation to
help determine your progress. The more
positive statements that you can identify
describing your system will indicate that a higher
rating is appropriate.

Decision Helpers


A shared decision
-
making body such as a coalition, lead agency, advisory board,
and/or working group is taking a leadership role.


The shared decision
-
making body includes public and private transportation
providers,
non
-
profit human services agencies, health providers, employment
providers, and consumers.


Those at the table are clear about and comfortable with the decision
-
making
process, whether it is based on consensus or majority rule.


Roles and responsibilit
ies are outlined in a formal, written agreement.


The shared decision
-
making group communicates effectively with those not at the
table.


The group meets regularly, establishes strategic and measurable goals and
objectives, follows a work plan, and regu
larly evaluates its progress and
performance.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




3. Does the governing framework cover the entire commu
nity and maintain
strong relationships with neighboring communities and state agencies?


Decision Helpers


The shared decision
-
making body covers an appropriate area, such as a region, and
maintains collaborative working relationships with neighboring area
s and with human
service and state transportation agencies.


The relationships are used to address service issues such as ensuring transportation
services can cross jurisdictional boundaries, customers have access to easy transfer
points, and that servic
e is provided to individuals where transportation gaps exist or
when people are too frail to use public transportation.



The relationships are also used to work on policy and financial issues to create a
framework that enhances coordination.


Progress
Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl





4. Is there sustained support for coordinated transportation planning
among elected officials, agency administr
ators, and other community
leaders?


Decision Helpers


The shared decision
-
making body has sustained support for coordination by
calculating and communicating the specific benefits to community stakeholders.


Elected officials, agency administrators, and c
ommunity leaders have been active
in coordinated transportation services planning.


It is widely recognized and accepted that transportation must be integrated into
community initiatives related to aging, disability, job training, and health care and
ser
vices to low
-
income persons.


Community leaders provide sufficient staff and budget and provide leadership on
policy initiatives to support coordination efforts.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




5. Is there positive momentum? Is there growing interest in and
commitment to coordinate human service transportation trips and
maximize resources?


Decision Helpers


Participation in and budge
t support for coordination initiatives are regularly
increasing.


Agencies are actively working together to ensure that service information, routes,
and vehicles are coordinated; funding deployment is coordinated; and policies allow
for better resource ma
nagement and increased ridership.


Momentum has been maintained even through difficult events such as budget
crises and changes in leadership.



Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial
Action


Needs Some Action


D潮e
坥Wl


Section 1: Evaluation:

After reviewing each of the questions and assessing our
progress, my overall evaluation of how well we are doing in the area of
Making
Things Happen by Working Together

is:



Needs to Beg
in


Needs Substantial Action


Needs Some Action


Done Well


Notes: _____________________________________________________________

____________________________________________________________________



Section 2: Taking Stock of Community Needs a
nd Moving Forward


Driving Factor:

A completed and regularly updated community transportation
assessment process identifies assets, expenditures, services provided, duplication of
services, specific mobility needs of the various target populations, and op
portunities for
improvement. It assesses the capacity of human service agencies to coordinate
transportation services. The assessment is used for planning and action.




6. Is there an inventory of community transportation resources and
programs that fund

transportation services?


Decision Helpers


All entities in the region that buy, sell, or use transportation services have been
identified.


The inventory encompasses public transit systems, community non
-
profits,
churches, schools, and private provide
rs such as taxis.


Transportation services provided by different federally funded programs such as
Meals on Wheels, Medicaid, Head Start, Vocational Rehab Services, Independent
Living Programs, employment services, and other programs have been identified
and
their scope of services catalogued.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




7. Is there a process for identifying duplication of services,

underused
assets, and service gaps?


Decision Helpers


All entities providing transportation service in the region have been surveyed and
information has been collected on geographic areas serviced, spending for
transportation, types and number of trips

provided, hours of operation, cost per trip,
sources of funds, number and types of vehicles, number of trips per day/hour, and
type of maintenance.


Agencies providing travel training and eligibility assessments have been identified.

The data has been

analyzed to assess service duplication, underutilized assets,
and inefficient service delivery.


The data and the analysis have been shared with the decision
-

making body,
community leaders, and others to drive and enhance coordination efforts.


The d
ata is regularly updated to ensure its ongoing value.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl





8. Are the specific transportation needs of v
arious target populations well
documented?


Decision Helpers


Information and data that outlines the needs and expectations of individuals with
disabilities, older adults, youth, job seekers and persons with low
-
incomes has been
collected.



Non
-
users of
transit have been asked through surveys, focus groups, or similar
means to identify what characteristics would make transit an attractive choice.


Major health and human service agencies have been asked through surveys,
focus groups, or similar means to a
rticulate what would motivate their clients to ride
public transit.


The data has been analyzed and used by the shared decision
-
making body to
drive the coordination planning process.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




9. Has the use of technology in the transportation system been assessed
to determine whether investment in transportation technology may improve
services and/or reduce costs
?


Decision Helpers



The current use of transportation technology by transportation providers,
service agencies, and advocacy groups for scheduling, dispatching, reservations,
billing, and reporting has been assessed.



Research has been conducted on wa
ys in which investments in transportation
technology can improve services and/or reduce costs.



The survey and research data has guided decision making about adopting
new technologies.


The local provider is investigating ways, such as pooled acquisition,

to help
transportation providers, service agencies, and advocacy groups acquire
transportation services technology.



Ongoing discussions about using technology for coordinated transportation
are conducted through list serves, face
-
to
-
face forums, and o
ther means among
providers and client agencies.


Progress Rating
(circle one rating that best describes your program)



Done Well


Needs Significant Action


Needs Some Action


N敥搠do
B敧i渠





10. Are transportation line items included in the annu
al budgets for all
human service programs that provide transportation services?


Decision Helpers


Each human services agency participating in transportation coordination has listed
transportation costs as a separate item in its budget to facilitate a stra
tegic planning
process for transportation services.


These agencies have completed an analysis of how improved coordination can
extend their current transportation resources and/or reduce the amount of funds
spent on transportation


Progress Rating
(circ
le one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




11. Have transportation users and other stakeholders participated in the
community transportation assessment process?


Decis
ion Helpers


Stakeholder groups throughout the community have been systematically included
in the assessment process through meetings, surveys, focus groups, and other
means.


Customers representing people with disabilities, older adults, and low
-
income
po
pulations serve on work groups and are actively engaged in the assessment and
planning process.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




12. I
s there a strategic plan with a clear mission and goals? Are the
assessment results used to develop a set of realistic actions that improve
coordination?


Decision Helpers


A regularly updated strategic plan or similar document has tangible goals and
ob
jectives, timelines, and methods for measuring performance and evaluating
benefits.


The mission and program goals are sufficiently long
-
range, comprehensive, and
compelling to transcend changes in leadership or circumstances, conflicts over
power and co
ntrol of resources, and competing goals or personalities.


Priorities for coordinating transportation services and a strategic action plan for
achieving them were developed through open and informed discussions among all
stakeholders.



Progress Rating

(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl





13. Is clear data systematically gathered on core performance issues such
as cost per delivered trip, ridership, and
on
-
time performance? Is the data
systematically analyzed to determine how costs can be lowered and
performance improved?


Decision Helpers


Operations planning and service planning are priorities in our system.


Data in core performance areas is collecte
d, disseminated, and analyzed.


In addition to typical reviews, there are efforts to lower costs and improve
performance through exploring new and creative means to provide services.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




14. Is the plan for human services transportation coordination linked to
and supported by other plans such as the Regional Transportation Plan,
State Transportation Improveme
nt Plan, human service program plans, and
other state and local plans?


Decision Helpers


Human service agency representatives participate in transportation planning
together with metropolitan or rural planning organizations, taking full advantage of
their

resources and coordination expertise.


The cross
-
participation has created a set of mutually supportive and linked plans
that actively strengthen coordination efforts.


Progress Rating
(circle one rating that best describes your program)



Needs to Beg
in


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




15. Is data being collected on the benefits of coordination? Are the results
communicated strategically?


Decision Helpers


To maintain support for transportation coordination, the ben
efits of coordination
are routinely documented and communicated to community leaders and the public.


The number of individuals that receive transportation services, the types of
services they receive, and the costs associated with those services are all
tracked.


There is also a focus on collecting information on the economic and quality of life
benefits of connecting people to jobs, health care, education, training, and social
support networks.


The results are regularly published and disseminated for

community members,
elected officials, and agency leadership.


Presentations are made throughout the year at local committee meetings to help
agencies and organizations recognize the needs and the opportunities for
coordinated transportation services.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl


Section 2: Evaluation:

After reviewing each of the questions and assessing our
progress, my overall ev
aluation of how well we are doing in the area of
Taking
Stock of Community Needs and Moving Forward
is:



Needs to Begin


Needs Substantial Action


Needs Some Action


Done
Well


Notes: _____________________________________________________________

____________________________________________________________________





Section 3: Putting Customers First


Driving Factor:

Customers including people with disabilities, older adults, and low
-
income riders have a convenient and accessible means of ac
cessing information about
transportation services. They are regularly engaged in the evaluation of services and
identification of needs.




16. Does the transportation system have an array of user
-
friendly and
accessible information sources?


Decision H
elpers


Information about transportation services and options is easy to obtain in our
community.


There is a “one
-
stop” resource such as a toll
-
free number or a Web site where
consumers can obtain information about service and schedules and make
reservati
ons regardless of provider.


There are “mobility managers” within human service agencies that advise their
clients about transportation options.


Information is accessible and can be obtained in electronic, Braille, or large
-
print
formats.


Customer
representatives are available to assist first time users or people needing
extra help.


The system is designed for the general public as well as for people with special
needs and clients of human service agencies.


Technology is used effectively to ena
ble and support information systems.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




17. Are travel training and consumer education programs available

on an
ongoing basis?


Decision Helpers


Persons with disabilities and others can avail themselves of travel training
programs to learn how to safely ride public transportation.



There are transitional programs for older adults and others that help indi
viduals
recognize and feel comfortable with alternative transportation options if and when
they are not able to drive a car.


Consumer education programs are available to help new or potential riders learn
how to use the system, including learning how to

read a schedule, how to identify the
bus number, how to pay the fare, where to wait for the bus, and other key skills.




Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Ac
tion


D潮e
坥Wl





18. Is there a seamless payment system that supports user
-
friendly
services and promotes customer choice of the most cost
-
effective service?


Decision Helpers


Regardless of the funding source for each particular trip, the customer or

client
uses the same payment mechanism each time.



If there is a fixed route system, a transit pass has been implemented to encourage
riders to choose lower
-
cost fixed route services. The billing process is transparent to
the consumer.


The seamless
payment system enables customers to choose appropriate cost
-
effective transportation services.


These payment systems may include universal payment cards, fare cards, and
similar mechanisms.


Up
-
to
-
date technology is being used to support and manage this

system.



Progress Rating
(circle one rating that best describes your program)




Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




19. Are customer ideas and concerns gathered at each step of the
coordination process? I
s customer satisfaction data collected regularly?


Decision Helpers


Customer input was gathered during the planning and needs assessment process
through town meetings, surveys, focus groups, or similar means.


Consumer representatives are active member
s of advisory and other work groups.
In addition, a customer service
-
monitoring program provides information for a yearly
“report card” or similar status report.


Customers are encouraged to submit suggestions, complaints, and compliments.
Actions are
taken on complaints within 24 hours of receiving them.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




20. Are marketing and communications programs
used to build awareness
and encourage greater use of the services?


Decision Helpers


There are active marketing and communications programs that promote the ease
and accessibility of coordinated transportation services.



The programs use an array of m
edia such as direct marketing, public service
announcements, advertisements in local newspapers, and articles and notices in
newsletters of various community organizations.


Information is also disseminated through human service agencies, employment
speci
alists, health care providers, and civic organizations and churches.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl


Section 3: Evaluation:

After rev
iewing each of the questions and assessing our
progress, my overall evaluation of how well we are doing in the area of
Putting
Customers First

is:



Need to Begin


Needs Significant Action


Needs Some Action


Done
Well


Notes: ______________________
_______________________________________

____________________________________________________________________



Section 4: Adapting Funding for Greater Mobility


Driving Factor:

Innovative accounting procedures are often employed to support
transportati
on services by combining various state, federal, and local funds. This
strategy creates customer friendly payment systems while maintaining consistent
reporting and accounting procedures across programs.




21. Is there a strategy for systematic tracking o
f financial data across
programs?


Decision Helpers


Systems have been created to enable the tracking and sharing of financial data
across programs.


Participating agencies have agreed on common measurements and definitions to
support the tracking syst
em.


Up
-
to
-
date technology is being used to support and manage this system.


Progress Rating
(circle one rating that best describes your program)




Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




22. Is there an autom
ated billing system in place that supports the
seamless payment system and other contracting mechanisms?


Decision Helpers


A technology interface has been implemented that allows transportation providers
to track clients from multiple agencies and fundi
ng sources and submit both the
report and the bill electronically to the appropriate agency.


The system effectively supports grant monitoring and reporting requirements.


Progress Rating
(circle one rating that best describes your program)


Needs to Beg
in


Needs Substantial Action


Needs Some Action


D潮e
坥Wl



S散ti潮 4: Ev慬畡瑩潮:
After reviewing each of the questions and assessing our
progress, my overall evaluation of how well we are doing in the area of
Adapting
Funding for Greater Mobil
ity

is:



N敥摳 t漠䉥gi渠


Needs Substantial Action


Needs Some Action


D潮攠e敬l


Notes: _____________________________________________________________

____________________________________________________________________











Section 5: Movin
g People Efficiently


Driving Factors:

Multimodal and multi
-
provider transportation networks are being
created that are seamless for the customer but operationally and organizationally sound
for the providers.




23. Has an arrangement among diverse trans
portation providers been
created to offer flexible services that are seamless to customers?


Decision Helpers


A system to coordinate numerous transportation providers, such as a brokerage, has
been established.


Providers, such as public transit agenc
ies, taxi and other private paratransit
operators, school transportation operators, nonprofit faith and community based
organizations,and human service non
-
profit agencies, are systematically engaged
and blended with informal transportation providers (reco
gnizing that the most cost
effective travel for some may be paying a neighbor for mileage) to create an array of
flexible services for the customer.


The “broker” identifies the most cost effective transportation provider appropriate
to the client’s need
s, schedules the trip, dispatches the services, bills the appropriate
funding source, and tracks the utilization and data associated with the trips.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substan
tial Action


Needs Some Action


D潮e
坥Wl




24. Are support services coordinated to lower costs and ease management
burdens?


Decision Helpers


Systematic studies have been completed in our communities which have led to the
coordination of essential
support services for transportation providers.


These may include joint purchasing and/or leasing of equipment and facilities;
shared maintenance facilities; maintaining a single phone number for customers;
maintaining a shared internet information syste
m; using a single or coordinated fare
mechanism; sustaining coordinated reservation, dispatching, scheduling, and
payment systems; or establishing a single entity to provide human service
transportation to all participating human service agencies.


Progr
ess Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




25. Is there a centralized dispatch system to handle requests for
transportation services from agencies and
individuals?


Decision Helpers


Agency case managers and mobility managers find it easy to schedule regular and
one
-
time trips for their clients through a centralized dispatch system or a similar
mechanism appropriate to your locale.


Agency clients and
the general public can easily schedule trips using the dispatch
system.


The dispatchers can help agencies and individuals wisely choose from available
transportation alternatives.


There are also mechanisms, such as transit passes, to reduce dependency

on
individualized services.


Technology is used to enhance overall dispatch services, including communication
with drivers and passengers, scheduling and mapping routes, locating vehicles, and
other critical aspects.



Progress Rating
(circle one rating t
hat best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl




26. Have facilities been located to promote safe, seamless, and cost
-
effective transportation services?


Decision Helpers


Location decis
ions for common destinations such as the offices where clients are
served have taken transportation issues into account.


Services are co
-
located or near to each other to reduce transportation needs.

Pickup locations, which can be used by any transport
ation provider, are safe and
accessible.


Progress Rating
(circle one rating that best describes your program)



Needs to Begin


Needs Substantial Action


Needs Some Action


D潮e
坥Wl



Section 5: Evaluation:

After reviewing each of the questi
ons and assessing our
progress, my overall evaluation of how well we are doing in the area of
Moving
People Efficiently

is:



Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well


Notes: __________________________________________
___________________

____________________________________________________________________



F
RAMEWORK FOR
A
CTION
:

Overall Community Self
-
Assessment


You have completed Step 1 of the Community Self
-
Assessment. The five sections
highlighted in the questionn
aire represent the core elements of building a fully
coordinated transportation system.


This questionnaire was designed to help you see the big picture of your community’s
overall progress. Take a moment to review the evaluations you made at the end of

each
section and make a note of them on this page. By doing so, you will create an at
-
a
-
glance
summary of your individual assessment that identifies areas where your system is
working well and areas that can be improved.


Section 1: Making Things Happen

by Working Together


Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well



Section 2: Taking Stock of Community Needs and Moving Forward



Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well


Section
3: Putting Customers First








Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well


Section 4: Adapting Funding for Greater Mobility






Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well



Sect
ion 5: Moving People Efficiently






Needs to Begin


Needs Substantial Action


Needs Some Action


Done Well



Notes___________________________________________________________________
_______________________________________________________________
_________
________________________________________________________________________


Next Steps


The next step of the assessment process is to share and discuss your evaluations with
your partners. A group leader who can guide the next steps of the assessme
nt and action
planning process will facilitate the meeting. The goal of the meeting will be to clarify the
results of the assessments as a group, establish priorities, and develop an action plan. The
next steps will involve implementing the actions and m
oving you farther down the road
to a fully coordinated transportation system.



A step
-
by
-
step
Facilitator’s Guide

to
Building the Fully Coordinated Transportation
System
and other resources are available on the Federal Coordination Council on Access
and M
obility web site:
http://www.fta.dot.gov/CCAM/www/index.html

or
www.ccam.gov.