Unit Three Business Management

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20 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Unit Three Business
Management

Area of Study Three


The Operations
Management Function

The Operations Function:



Is the activities involved in the actual production of
goods or services


Turns inputs into outputs (goods and services that
have value)


Is the front line of the organisation’s productive
process


Supports the organisation’s objectives


Involves the production of goods (manufacturing)
AND the provision of services

The Operations Manager



Coordinates the turning of inputs into outputs


Uses POLC


Ensures the efficient running of the production
process


Needs to use all the management skills from Chap 2


Needs to use ESM practices


Is answerable to all stakeholders


Makes strategic, operations and front
-
line decisions

Operations management needs to consider the
management of
FOUR

key areas

1.
The production process


operations system

2.
Facilities


design and layout

3.
Materials

4.
Quality of outputs


Decision making at all levels of operations involves
the consideration of the influence of

new technology