Integrated Management Systems

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Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Integrated Management Systems

Author:

Dr Rhys Rowland
-
Jones

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Session Plan


What do we mean by an integrated management system?


Why should management systems be integrated?


Management systems.


A word of caution on IMS.


Considerations for the Integrated Management Process.


Publicly Available Specification (PAS) 99.


Breaking down the structure.



Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

What do we mean by an integrated management
system?


Integrated means combined; putting all the internal management
practices into one system but not as separate components.


For these systems to be an integral part of the company's
management system there have to be linkages so that the boundaries
between processes are seamless.


An integrated management system (IMS) is a management system
which integrates all components of a business into one coherent
system so as to enable the achievement of its purpose and mission.



Source IQA.2007

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Why should management systems be
integrated?


Be consistent within the organization.


Improve internal and external communication.


Avoid duplication and gain cost savings.


Reduce risks.


Expose conflicting objectives.


Identify and rationalise conflicting responsibilities and relationships.


Gain a structured balance of authority/power.


Focus organization onto business goals.


Create a formalisation of informal systems.


Harmonise and optimise practices.


Identify and facilitate staff training and development.


Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

MANAGEMENT SYSTEM


System to establish policy and objectives and to achieve those
objectives.



Six common elements


Source: ISO Guide 72




Policy


Planning


Implementation and Operation


Performance Assessment


Improvement


Management Review



There are no national or international standards for integrated management
systems.

Source: ISO 9000:2000

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

What does a system comprise of ?


The controlling factors through which the business
process is realized.

Remember that:


A system is a collection of sub
-
systems.


A subsystem is a collection of processes.


A process is a collection of tasks.


An activity is the smallest parcel of work to be
carried out by a person or group of people.


A procedure is just a way of doing things.

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Which Management Systems standards can be
integrated?


Typically:


ISO 9001 (Quality Management)


ISO 14001 (Environmental Management)




OHSAS 18001 (Occupational Health & Safety)


ISO/IEC 27001 (Information Security)




ISO 22000 (Food Safety)


ISO/IEC 20000 (IT Service Management)


Source BSI
-
Global 2007

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

QUALITY MANAGEMENT SYSTEM

A management system to direct and control an organization

with regard to quality





ISO 9000:2000


The ISO 9000 family of standards was revised in December 2000,

and comprises of:


ISO 9000 Quality Management Systems fundamentals and vocabulary
installation and servicing


ISO 9001 Quality Management Systems requirements


ISO 9004 Quality Management Systems guidelines for performance
improvement


ISO 19011Guidelines on Quality and Environment Management Systems
Auditing

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Environmental Management


Environmental management is seen today as an increasingly important
aspect of the business process



There are three types of Environmental Management System/ Schemes:



ISO 14001

Environmental Management System standard


EMAS

-

EU Eco
-
management and Audit Scheme


BS 8555

STEMS



Environmental Management Systems


Guide to phased
implementation of an EMS including the use of environmental performance
evaluation.


Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Management System Targets

QMS

-
The Customer

EMS

-
Stakeholders, Regulators

OH&S

-
Primarily Employees

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Internal
factors

External
factors

Initial and
periodic

status
review

Policy

Audit

Organising

Planning
and
implementin
g

Measuring
performanc
e

Information
link

CONTROL
LINK



Flowchart of

a generic
management
system

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Product

Continual improvement of the quality management system



Customers

(and other

interested

parties)

Requirements

Management

responsibility

Resource

management

Measurement,
analysis and
improvement

Product

realisation

Output


Satisfaction

Input

Source: BS EN ISO 9001:2000

Key:

Value adding activity

information flow

Customers

(and other

interested

parties)


Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Typical QMS Structure

STANDARD
-

ISO 9001 OR SIMILAR

QUALITY MANUAL

Policy, objectives, organization,

outline of quality system

PROCESS DOCUMENTS

AND PROCEDURES

INSTRUCTIONS

FORMS

Processes, practices,

responsibilities,

interfaces

Detailed instructions

on how to carry out

specific tasks

Quality

records


Design IT Support Installation Training

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Commitment

Initial Review

Policy

organization and
Personnel

Regulations Register

Objectives and Targets

organization and
Personnel

Management
Manual

Audits

Records

Reviews

Operational Control

Schematic diagram of the stages in the implementation of an Environmental
Management System

Source: British Standard 7750:1992

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

A word of caution on IMS


Before looking at integrated management, you should consider the
management structures and styles within which it must be
embedded.


You need, therefore, to assess how effectively and efficiently the
organization is currently managed in a general sense.


There are many factors which affect how it operates.

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Considerations for the Integrated Management
Process


The extent to which integration should occur.


The political and cultural situation within the company.


The levels of competence necessary.


Legal and other regulatory requirements.


Clear objectives for the integration project.

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Publicly Available Specification (PAS) 99


PAS 99 is a Publicly Available Specification of common requirements for
management systems that can be used as a framework for an integrated
management system.


Organizations with more than one management system can view PAS 99 as an
aid to achieving a single holistic management system.


PAS 99 takes account of the six common requirements for management
systems standards outlined in ISO Guide 72; guidance document.

These 6
common requirements are:


Policy


Planning


Implementation and Operation


Performance Assessment


Improvement


Management Review


Source BSI
-
Global 2007

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Functional decomposition

breaks down activities according to
what is

done, rather than how it

is done, and is probably the most common strategy.

Role decomposition

breaks down things according to
who

does what, it can
be an easy and useful starting point, but is likely to constrain improvements if
it is maintained.

Subsystems decomposition

divides systems first by major subsystem. This
is useful when these subsystems are largely independent of one another.

Lifecycle decomposition

breaks down a system first by the phases of
activity. Again
,
this is most useful when these phases are clearly defined and
relatively independent.


Breaking down the structure



a Decomposition Strategy

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Understanding your business


Decide on the viewpoint you intend to take in
attempting to describe your business process.
Engineers may have a particular viewpoint,
sales staff may think slightly differently,
administrators with differing criteria.


Multi
-
disciplinary cross
-
functional teams may
provide the overall viewpoint which you need

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Understanding Management Systems


A QMS does not in itself decide the technical or commercial
specification of a product, but establishes disciplines that assist in
the consistent attainment of quality requirements.



An environmental management system (EMS) requires in the main
that an organization identifies and registers its environmental
effects, while promoting continual environmental improvement, but
does not need to comment on overall environmental performance.

Integrated Management Systems

Standards in Action

www.bsieducation.org/standardsinaction

Conclusions


Integration of management systems is an
organizationally specific proposal.


Necessary to achieve understanding of key business
process.


ISO has recognised wishes for integration in
management system design.