Business Readiness Plan - Liqui-Site Designs

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20 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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SAP

Organization Change
Management (OCM)

Business Readiness Plan

‹#›

EXAMPLE SAP SUCCESS PRACTICE

APPENDIX



EXAMPLE

SUCCESS PRACTICE


Pre Go Live

Business Readiness Planning

‹#›

Goals

Actions

Results

Deliverables


Extend ownership of Proj X
transition goals and
imperatives to key RICH
leaders and the Proj X
project team


Create awareness among
the core project team and
within RICH on transition
risks to be managed and
agree on how to proceed


Interview RICH leaders and the
Proj X project team to identify
expectations & key constraints
and agree on leadership roles,
transition process and other
key issues


Present SAP Launch Proposal
to Proj X Steering Committee


Confirm Proj X Sponsors


Review SAP Launch plan with
Proj X and Business Leaders


Select / Confirm team lead;
finalize SAP team roles and
leader strategy across Proj X
and Business


Finalize SAP management
structure Review other sources
to identify business transition
risks and recommend actions
to address risks for each Proj X
area


Validate organizational risks
and agree upon mitigation
actions with the core team


Aligns RP leader attention,
effort and time to accelerate
executive buy
-
in &
participation


Transition risks and mitigation
actions are agreed upon at
the outset


Create foundational
agreements on how
executives will support the
transition initiative, creating
visible, consistent positive
action and communications


Promotes timely decision
making and problem solving



Clearly Articulated Case for
Change


Proj X & RICH

Change Leadership
Strategy


RICH HQs / US/C & SeaPak
Individual Change
Leadership Plans


Proj X

Site Deployment Manager

Orientation Workshop


Mobilization Recommendations:

Leadership Considerations

Mobilizing the Sr. Managers to Lead The Transition


Next 60 Days

‹#›

Goals

Actions

Results

Deliverables


Ensure change
communications about Proj
X are well planned, timely,
consistent, and address the
core issues important to
each stakeholder group


Ensure RICH employees
have the information they
need when they need it



Analyze audience needs, craft
key messages to announce
SAP initiative
-

prepare to
manage staff info needs during
the transition


Review Communications
Strategy and Tactical Plan with
Business Units / Proj X
Leadership


Integrate Feedback, Obtain
Buy
-
in to Move Forward


Proj X Appoints Resources to
lead Communication efforts


Identify appropriate employee
communication vehicles, tools
and channels


Execute a systematic
communication campaign


Develop a manager
communications toolkit to
support Proj X management
actions post the SAP
announcement


Plan how retained / displaced
staff will be communicated to
throughout the transition


Targets specific core
messages to different ABC
Inc. audiences


Ensure that communications to
employees are factual and
address their relevant
concerns


Plans how relevant, timely
messages will be
communicated throughout the
project


Ensure that effective
stakeholder feedback
channels are in place


Stakeholder involvement is
planned rather than sporadic &
haphazard


Accelerates understanding of
the business initiative,
reducing fear of the unknown
and employee resistance, and
improving the potential for a
smooth and productive
transition



Change

Communications Strategy


Updated

Communication Plan


Mobilization Plan


Communications Delivery


Proj X

Line Operations Manager
Transition Workshop

Mobilization Recommendations:

Communication Considerations

Managing Transition

Communications


Next 180 Days

‹#›

Goals

Actions

Results

Deliverables


Identify workforce training
requirements, and create a
comprehensive learning
strategy, and a tactical plan
to produce effective,
practical training delivery
(curriculum, tools, aids and
delivery mechanisms)


Identify new SAP / ERP work
roles and responsibilities


Align COE Model With Proj X
Activities

(Integrate COE Support Center
Activities With Proj X Planning,
Teams and Timeline)


Assess impact to current work
roles, staffing and skills required


Identify gaps and resultant
training needs, creating specific
training plans


Identify delivery infrastructure and
mechanisms


Work with Proj X SMEs to create
delivery curriculum, content, tools
and aids


Create method for Proj X
Knowledge Transfer. Conduct
Knowledge Transfer sessions


Develop content activity and
deliver training via multiple
vehicles



Clear understanding of new
job roles and work
requirements


Training plans and delivery
geared specifically to each site
and audience needs


Provides for a workforce
skilled to succeed in the new
work environment



Learning Strategy


Tactical Training Plan


Knowledge Transfer
Process & Plans


Training Curriculum and
Content, and Infrastructure


Knowledge Transfer
Sessions


Knowledge Transfer
Evaluation


Training Documents


Train
-

t
-
Trainer Workshop



Preparation Recommendations:

Training & Knowledge Transfer Considerations


Creating a Skilled and Trained Workforce


Next 180 Days

‹#›

Goals

Actions

Results

Deliverables


Adjust organization and
performance management
programs to sustain
performance and benefit
capture in new working
environment



Conduct organizational impact
interviews


Widen Proj X participation with
Business Staff and External
Stakeholders


Integrate high level “to be”
SAP process mapping


Articulate user roles and
responsibilities and skill
requirements


Define accountabilities,
interfaces and
interdependencies between
work roles


Alignment to performance
management and
compensation systems


Define workforce migration
recommendations




Impacts on the existing
organization structure and
Business infrastructure are
understood


Alignment of organization with
new way of operating


Compensation and rewards
systems, as well as,
performance management
system, are aligned to
motivate desired new ways of
working



Work Impact Assessment


Technology / work role

Gap Analysis


Detailed Work Profile


Outcomes


Activities


Suggested performance
measures


Technical/business skill
requirements


Future organization
performance management
and compensation systems


Staffing migration plan


Employee action plans


Preparation Recommendations:

Site Readiness Prep

Managing Organization Transition


Four to Six Months Prior To Go Live

‹#›

EXAMPLE SAP SUCCESS PRACTICE

APPENDIX



EXAMPLE

SUCCESS PRACTICE


High Level

Business Readiness Roadmap

‹#›

Road Map Recommendation:


for Transition, Communication & Training

Deliver On
-
Going Communication

Evaluate SAP Support
Competency

Conduct
Mentoring
Sessions

Kick Off
Mentoring
Schedules

Prepare


Training
Materials

Develop
Comms Plan

Draft

Comms Key
Messages

Update Messages

Develop
Leadership
Action Kit

Develop &
Publish
ERP FAQs

Proj X Leaders
Prep Teams For
Transition

Conduct
Risk/Impact
Assessment

Conduct
Leadership
Plan
Sessions

Finalize ERP
SLAs

Evaluate Proj
X ERP
Transition

Proj X Training
Starts

Execute Proj X ERP Transition Plan

Plan On
-
Going
Knowledge
Transfer Post
Proj X

Craft ABC
Inc. Product
Employee
Messages

Craft Proj X
Management
Messages

Pilot Proj X
ERP Service
Procedures

Develop ERP Training
Strategy and Knowledge
Transfer Plan

Defining ERP Training
Requirements

Draft

Wave 1
Comms

Update Key
Messages

Transition Announcement

Post GO LIVE Update

Update Key
Stakeholders Matrix

Develop
Leadership
Action Plan

Mgmt

Comms

EE

Comms

KT

Comms

Go
-
Live

Comms

Sr Exec

Comms

Communications

Proj X
Transition
Mgt.

Training

Mgr

Action Kit

July

Aug

May

April

Oct

Jan 07

Transition Update

GO LIVE Update

Go
-
Live

EE

Comms

June

Sept

Nov

Dec