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12 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Mobile WebPacs

John Wenzler

Associate Library Dean

San José State University

Dr. Martin Luther King, Jr. Library

San José, California USA

John.wenzler@sjsu.edu


NorCal IUG

November 5, 2010


Alexis de Tocqueville and me

Outline


Overview of the “Mobile Web” environment



What does this mean for library web sites
and OPACs?



Current mobile web options for the III
OPAC.

Networks
--

“What does 3G mean?”

2G (Second Generation)


GSM (AT&T, T
-
Mobile)


CDMA (Verizon, Sprint)


Data Transfer Speeds:
12KB
-
60KB/sec

3G


CDMA2000, UMTS, HSDPA ….


Data Transfer Speeds:
3MB
-
16MB/sec

4G


LTE, WiMAX … ?


Data Transfer Speeds:
30MB
-
100MB/sec

WiFi


Hardware


Feature Phones



Smart Phones



Touch Screen
Phones



Tablets, Netbooks,
ipad, ebook readers,
ect.

Feature Phones


Feature Phone Era (1998
-
2008)
per
Brian Fling,
Mobile Design &
Development



85% of the world
-
wide cell phone
market as of 2010



Cameras, Text Messaging …



Internet Access



Horrible usability,
enabling only minimal interaction with
websites
.” Jakob Nielsen’s Alertbox

Smart Phones


The Smart Phone Era (2002
-
2010)
per Brian Fling


10
-
15% of the world market
(25
-
30%
in US)


QWERTY Keyboard, email, calendars,
3G and WiFi networks
--

management tool


Internet Access



Bad usability,
forcing users to struggle to complete
website tasks
” Jakob Nielsen.

Touch Phones


Touch Phone Era (2007
-

?)
iPhones,
iPods, and copies such as Android



Key Features: WebKit/Safari Browser,
CSS & JavaScript support, Intuitive
interface for data entry and surfing




The iPhone is the first mobile Internet
device worth criticizing
. It’s a starting
point for mobile online services
access, not an endpoint
.” Jakob
Neilsen

Other Stuff



Tablet Computers, ebook readers,
netbooks …



Are they the Future?



Do we have to change anything to
adapt to them?

Software


Native Apps



Web Sites



Web Apps

Native Apps


Computer programs written to run on a
specific phone hardware or on a mobile OS



Some Mobile OSs


Mac OS X
: a mobile version used in Apple
Products


Android:
Open Source, supported by Google


Windows Mobile
: based Windows XP


Palm Web OS:
based on webkit


Blackberry


Mobile Web Apps/Sites


Written for Web Browsers
--

HTML, CSS,
JavaScript, AJAX



You don’t need to install on your hardware



If you can do everything on one page
--

without browser chrome
--

then you have
Web App

Native Apps

Pros


Better Usability (if they
are well designed)



Can access more of the
services provided by the
phone’s OS

Cons


Need to create an app for
many platforms if you
want to give everyone
access


Vendors control users’
access to your App (App
store)


Your users have to find,
download, and remember
to use your App

Web Apps

Pros


Cheaper development
costs, tools more
familiar to libraries



No need to develop
for several OS or
platforms



Any one can access
over the web

Cons


Device detection



Displays differently on
different browsers



Native App usability is
better

Three Strategies (per Nielson)


Do Everything
:
Create two web sites (or
more), and native apps for dedicated users.
Rich, high use sites (i.e. Amazon, NPR, ESPN)



Do One Thing:
Create one version of your
site optimized for mobile web browsers



Do Nothing:
Not many mobile users
expected. Make sure that your regular site works
OK for them

What does this mean for
Libraries?


What kind of mobile devices will our
patrons be using?



Will they use them to access library
resources?



What will they want to do with the library
when they are on the move?

San Jose Library Mobile Patrons

San Jose Library Mobile Patrons

San Jose Library Mobile Patrons


Website


Mobile visits Oct 2009: 0.68%


Mobile visits Oct 2010: 2.16%


2.5 pages per visit; 1.5 minutes per visit



WebPac


Mobile visits Oct 2009: 0.94%


Mobile visits Oct 2010: 2.98%


6 pages per visit; 4 minutes per visit


*AirPac traditional? Browsers without JavaScript?

Mobile Library User Surveys


California Digital Library (CDL):
“Mobile Strategy
Report
” (8/18/2010)


Ryerson University Library, Toronto: “The mobile
university: from the library to the campus”
Reference Services Review
(2/2010)


Washington State University: “The use of
handheld mobile devices: their impact and
implications for library services”
Library Hi Tech

(1/2010)
--

Specifically asks about OPAC usage

What Mobile Patrons want to do


Find Hours, Location, and Contact info


Reserve study rooms and computers


Quick searches


Renew books, place holds, pay fines


Transfer information (citations, ect) to other
devices.


Read news and blogs


Social Networking, music and video …


What Mobile Patrons want to do

“Often mobile users seek information that
is particularly relevant in a mobile context,
such as directions or hours. Others seek
information that is relevant in the moment

finding information on mobile devices is
like snorkeling, where ‘shallow dipping in
and dipping out of content
’ … is desired”
(CDL)

What Mobile Patrons don’t want to
do


Academic research or reading



Log in to Campus Wifi, Proxy Servers,
or VPN



Study Collection Development Polices
or Library Mission Statements

What Mobile Patrons don’t want to
do

“Most interviewees …see research as a
difficult activity that would only be more
difficult on a mobile device.”
(CDL)


“Only 1% of mobile EBSCO users actually
viewed the full text (as opposed to 77%
who typically view full
-
text on a regular
device)”
(CDL)


Mobile Library Sites

Mobile WebPacs


AirPac


Boopsie


Library Anywhere


MobileCat


Others ( Xerxes, Discovery Systems)

AirPac Home

AirPac Search

AirPac Record Display

AirPac Patron Features

AirPac Other Views

AirPac Pros/Cons

Pros


Relatively easy to set up


On the III server with
direct access to bib and
patron database


Two web versions


with
native app on the way


Potentially, a full solution
to for a mobile library site

Cons


Extra cost
--

not
included with webpac
subscription


Library has limited ability
to control look and feel


No easy way to save
and export records


Can’t pay fines


No author searching

Boopsie Home

Boopsie Search/Record

Boopsie Account

Boopsie Other Features

Comments from the App Store

“Very easy to use. Much better than their
website. My account log in is very simple.
Events, phone number and locations are
all accessible on one page.
No need to
look all over the dang place like on
their website
.”


“This app might be easier than the website.”

Boopsie Pros/Cons

Pros


Only vendor supplied
Native App for several
mobile OS


Good usability


Library has a lot of
control over the content


Auto
-
complete feature
for catalog searching


Relatively easy for
library staff to implement

Cons


No Web App


Some cost and some set
up time for library staff


No access to electronic
resources

856 links


No author searching,
relevance ranking ?


No way to export
records


Library AnyWhere

Library Anywhere Search/Record

Library Anywhere Patron

Library Anywhere admin

Library AnyWhere Prices


Schools: $150 + $50 per additional
location


Public Libraries: $350 for main facility +
$50 per branch


Two and four
-
year colleges: $750 + $150
per additional building


Universities: $1,000 + $150 per additional
building

Library AnyWhere Pros/Cons

Cons


Slow searching
(screen
-
scraping) and
page loads


Bland look and feel of
home page


Interesting Iphone App
(pro or con?)


Some Cost

Pros


Very easy to get set up


relatively easy to edit and
customize


Inexpensive


Two web versions


Author searching


Saved records feature


LibraryThing for Libraries
feaatures (if you have
LTFL)



MobileCat

MobileCat Search

MobileCat Save and Export

MobileCat How To

MobileCat Pros/Cons

Pros


Open Source


no upfront
costs


Library has full control over
interface


Basic look and feel is
simple and direct


Easy options for saving
and exporting


Provides direct access to
Electronic Resources



Cons


Somewhat slow
searching



Tech skills required for
set up (PHP sysadmin
for basic set up; PHP
coding for more
extensive customization)

Other Options?

References

Mobile Design and Development
(2009)
Brian Fling

The Anywhere Library: Primer for the
Mobile Web
(2010) Courtney Greene,
Missy Roser, and Elizabeth Ruane

Mobile Technology and Libraries
(2010)
Jason Griffey

Copyright John Wenzler, 2010



This work is the intellectual property of the author.
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-
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