STANDARD PRINT SERVER INSTALLATION & TROUBLESHOOTING (PS104, PS105, PS110 & PS113)

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STANDARD PRINT SERVER INSTALLATION &
TROUBLESHOOTING (PS104, PS105, PS110 & PS113)



NOTE: Please be advised that the PS104 is on Netgear’s EOL list and is therefore no


longer manufactured. All Print Servers support the protocols TCP/IP, IPX/
SPX &


NetBEUI. The Print Servers have a limited warrant for 5 years from date of


purchase and their power adapters have a limited warranty for 1 year from date of


purchase. The PS104 & the PS110 use the same power
adapter power


consumption specifications which are 12VDC, 1.2A and their part # for an RMA


is PWR
-
002
-
004. The PS113’s power consumption specifications are 12VDC,


800mA and the part # for an RMA is PWR
-
012
-
101. The

PS105 is a model sold


in Europe so the power consumption specifications are 12VDC, 0.6A max; 7 W


AC. At this time there is no part # for an RMA (Please see your Leads for info).


PS104: One parallel port and 4 10base
-
T ports (po
rt 1 is up
-
link
-
able)

PS105: One parallel port and 4 10base
-
T ports (port 2 is up
-
link
-
able) with port 1


as a BNC (British Navel Connection (coaxial 10base
-
2)) connection


(Ethernet specifications limit the segment length of coaxia
l cable to 185m,


the maximum distance between nodes to 0.5m, and the maximum number


of nodes per segment to 30).

PS110: Two parallel ports and 1 10/100 base
-
T port (the port is permanently


configured for Up
-
link wirin
g)

PS113: Three parallel ports and 1 10/100 base
-
T port (the port is permanently


configured for Up
-
link wiring).


*Be advised that the maximum parallel cable length is 3m’s.

*Please take some time to get aquainted with the light status on th
e front panel of


the Print Servers.

*The latest firmware version is 2.0 (6017) and is used for all Print Servers. Please


note that the firmware can only be uploaded on a Windows O/S. Please see


Firmware upgrade at the end of “Installation,” for he
lp with Firmware upgrade.

*If the customer is using an HP Inkjet Printer or any other printer that provides bi
-


directional support, and while printing if you see the error message, “There is an


error writing to PSxxxxxx…,” disable bi
-
directional sup
port on the printer. You


can possibly disable bi
-
directional support by right
-
clicking on the printer icon


and selecting Properties>Details>Spool>Settings…> Next, select “Disable bi
-


directional support for this printer.”

*Netgear Print Servers w
ere designed to work with “Printer Only” models.


Therefore Multifunctional Printers (Printers with print, scanner, copier and fax


capabilities all rolled into one unit) will not function.

*The Print Server uses NetBIOS name resolution. Therefore the
name can be no


longer than 15 characters according to NetBIOS standards.

*If the printer(s) lock up during the course of printing, and the only solution


seems to be to power the printer off and then back on, make sure that the spool


settings fo
r the print server (the following is set within the Printer(s) Properties>


Spool settings> Details) are set to “Print after the last page is spooled.” Then


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make sure that the data format is set to RAW. These settings should make a


difference on h
ow the print server responds.


*If the customer is attempting to print large print jobs or graphics and the print


spooler displays errors printing, and the print job is unable to comply, because


the Print Server only has a 64K buffer, the customer
may need to utilize the Print


buffering features incorporated in Windows NT or 2000. Unfortunately, we do


not support utilizing the Print buffering features on the stated O/S’s.



Operating Systems the Print Servers will support: Windows 9
5/98/ME/2000/NT
& Novell Netware & Unix; we do not support Novell Netware or Unix
(support@netgear.com).


INSTALLATION

1. First ask about the topology

A.

Computer(s) specs.

B.

NIC(s) specs.

C.

Hub(s)/Switch(s) specs.

D.

Cabling specs. (Make sure t
hey are CAT5 or beyond)

E.

Etc..

F.

One important issue to remember is to check the light status on the Print Servers
front panel before you begin. If the alert light indicator is on, there is a problem
with the printer attached (the printer will not be installe
d with the alert light on). If
the Link light indicator(s) is not on, there is no connectivity. Comply with
Netgear’s policy on product support.

2. Is there a functional network connectivity established?

A.

If yes, most likely all network media is operat
ing at its optimum capability.
Proceed with #3.

B. If no, ask why not (could be possibly that they do not intend to have a functional


network at the moment. Therefore just support the configuration with
one

of the


computers once a computer is deemed
a candidate for setting up the Print Server.


Proceed with #3)? If they have never been able to setup a functional network, there


may be a problem with part of their topology. Therefore setting up the Print Server


may

not work properly (use your b
etter judgment on what to do). If you can deem


one

of their computers as a possible candidate for setting up with the Print Server


(by checking the NIC status etc.), then proceed with #3. Otherwise comply with


Netgear’s policy on product support.

3. As a precaution, please check device manager, IRQ status, network properties, etc. for


any inconsistency that would disallow a flawless connectivity.

4. While in network properties, check what protocals are being used.

A.

If TCP/IP is specified with

an IP address and a Sub
-
net mask (please make sure
that NetBEUI is also installed) then when the print


server software is installed, be sure to install the Admin utility first on the desired


computer. This must be accomplished first because
the EEPROM on the print


server must be flashed with an IP address and Sub
-
net mask within the IP setup


utility (see M).


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B.

If TCP/IP is not specified, be sure that NetBEUI is installed and binding to the


ethernet NIC.

5. We are now
ready to install the software for the Print Server. Please begin with the


desired computer which will be the Admin.

A.

Insert the Print Servers resource cd into the cd
-
rom and the cd
-
rom should begin


the install automatically. If the cd
-
rom does
not begin the install automatically,


run install.exe manually from the run line (start, run


and type in D (D is the cd
-
rom letter(if different, please apply) ):install.exe and


select o.k..





B.

Now the following screen display
s:


C.

Please select next to continue with the installation.



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D.

The following screen displays:


E.

Please select Admin PC installation for the Admin utilities or User PC installation


for only the user utilities. Please be advised that if TCP/IP is
specified on the


computer(s), then the Admin PC installation must be installed first so that the


Print Servers EEPROM can be flashed with an IP address.



F.

Now select next and continue with the next screen.



















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G.

Select next and continue with the next screen.


H.

Select next (at this point the directory for install can be any directory)





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I. Select next (at this point the program folder can be renamed and the existing folder


can be changed).


J.

At t
his point please be sure that there is space available for the required space


indicated above.







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K.

Because the Admin installation install PDF files for Print Server
administration,


Adobe Acrobat Reader is required to read them. If the cu
stomer already has Adobe


Acrobat Reader installed, there is no need to install this installation of Adobe


Acrobat. Select no and continue.





L.

Please be sure to uncheck the check box and select finish (the customer can
always read the ReadMe f
ile within the folder created after install).

M.

The software is now installed and is located in programs (unless the install


directory was changed and or the desktop). We are now ready to continue with


the utility configurati
on for adding a printer. Now, double click on the


Firstgear for Print Server icon on the desktop.











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N. The above window is what is installed with the Admin installation. If the User


installation was installed, only the Re
adMe, Setup and Uninstall icons would have


been installed.

O. If NetBEUI is the primary protocal used on the network, we are ready to double


click on setup to add the printer(s). Proceed with P.

P.

If TCP/IP is the primary protocal (the IP addre
ss and Subnet mask should be


specified), double click on the IP setup icon in
-
order to flash the EEPROM of the


Print Server with a static IP address and Subnet mask. Proceed with a. The


following screen displays how to Flash the EEPROM
with the TCP/IP settings.

















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a. In the Device Name window, please take a look on the bottom panel of the
Print Server and you will find the Device Name. Please input the Device Name
in the Specified location in the following window. Once the
Device Name is
inputed, please input the IP address and the Subnet Mask accordingly.





b. When you have finished with the configuration of the IP and Subnet info,


please select o.k.. When the screen displays stating that it was set successfu
lly,


please select o.k., and then select cancel.



Q.

The following screen displays and warns you to make sure that there is still a


working physical connection with the Print Server and all other media.













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R. The following screen

displays the following:



This is were the printer will be found under the Device (remember from the


notes in the beginning that if the alert light in the front panel of the Print


Server is on, the pr
inter will not be found is). Once the printer is found, select


the port # with the printer and select Add.

S. The following window indicates the port that has been installed for the printer.


Select o.k..

T.

If a window displays a
sking for install as a local or network printer, please select


local printer.

















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U.

The following screen indicates to install the printer drivers.



V.

Either install with Have Disk or select the printer manufacturer and Printers.

W.

Now, the

following screen will ask, what port to connect to.

*Be sure to select the port which indicates the Device Name indicated on the bottom


panel of the Print Server like above.








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V. The following screen will ask what name to give the printer and whe
ther to set up


as the default printer. Select next once modified.

W.

Now it will ask you to print a test page. Select finish.

The printer should now be printing a test page.







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FIRMWARE UPGRADE


1.
Please download the Firmware from Netgear’s

web site first. The following screen shot
is what the .exe file looks like once it is downloaded:


2. From here, double click on the .exe file and then click next when the following screen
displays:






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3. Click next again:



4. Now the wizard will ins
tall the upgrade utility and display the following screen:

A.

Be sure to de
-
select the Yes to view the ReadMe file (the customer can always


come back to it) and select Finish.














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5.

Once installed the following screen displays on your desktop an
d is also listed in

Programs listed as Netgear Upgrade.




6.

From here double click on the Netgear Upgrade icon and the Upgrade Utlility will
display. Now click on Browse>browse target.




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7.

The following screen displays and indicates the Device name, Curren
t and Upgrade

Version. From here click on Upgrade.



8. The following screen shows the Upgrade Process.




8.

The following is displayed once the Upgrade is complete. Click o.k. and the
Firmware Upgrade is complete.








Modified 04/14/01