EHS (Electronic Health System) is the main application used for Electronic Medical Records. This
application is not supported by AHC. However we still help with the
setup and install of many aspects of
This application uses Remote Desktop Connection to the servers of the application which are located in
Alabama. To connect to the server you have to launch the RDC from a website. The website is
Once you get to the website you have to enter the Clinic Client ID
where MN0836 is the clinic ID and the (XX) is the workstation ID. Each
workstation should be
using a unique number to be able to print correctly to the designated printers
installed on that machine.
This is a link to an Access database that has all information about device ID
and their EHS station ID.
Dr. Dial is just a company that CUHCC clinic has a contract with to upload to call patients for them. All
we have to do is to upload a file to dr. dial’s server. This file i
s downloaded from EHS. Aimee
rger and May L
y are the only two users who know how to upload the file. Also they have
instructions on how to do that.
Phone system is supported by a third party company. Steve Osthus is the one who maintains the phone
system application. The system is inst
alled on a PC in the Janitor’
s Room with IP address
(18.104.22.168). Steve O. has remote desktop access to this workstation using VPN AHC
Only a handful of users are using MM in the CUHCC Clinic. Dr. Reif always has problem with hi
s. I have
downloaded the latest version twice on his machine.
The clinic uses scanners at the registration office to scan photocopies of the patients insurance card,
drivers’ License, etc… , and upload them into EHS. The software for the
scanner to work with EHS can be
found on EHS main page
and located at the bottom of the page.
CUHCC has about 25 printers in the clinic.
All printers are named accordingly with th
e area they’re
A list with printers make, model, IP address, and location is located
on the server
Printer issues are the most common
at CUHCC. Printers have
to be installed twice on every
machine; once for the local machine and another for EHS in order to be able to print from it. There is a
on the server
explains how to install printers in EHS
EHS printer installation guide.docx
Most issues are related to not being able to print from the EHS. In this case you’ll need to verify that it’s
printing from the local machine first (Word, Excel, or even a test page). If it’s working, you’ll need to
make sure user is using the correct EHS number for his workstation or maybe you’ll need to reinstall the
printer in EHS.
There are network connectivity issues clinic wide. AHC is working with NTS on installing a second line
(Comcast). This will enhance their network performance and fix a lot of issues they have. This expected
to be installed on Feb 09.
Most issues are EHS r
elated. Kristy Graf (EHS Trainer) is very familiar with the program and can answer
and help with many issues.
The lab has some Fairview instruments that are on CUHCC’s Network but maintained by Fairview. There
is usually a proble
m when they go down becaus
ever we call at Fairview usually doesn’t know
anything about these instruments. Jeff Thompson (Lab Manager) knows some people at Fairview and
can help calling them directly to save time.