EHS - Wiki UMN

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31 Οκτ 2013 (πριν από 3 χρόνια και 7 μήνες)

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Main Applications


1
-

EHS

2
-

Dr. Dial

3
-

Phone System

4
-

Meeting Maker

5
-

Scanning Software

6
-

Printing

EHS

EHS (Electronic Health System) is the main application used for Electronic Medical Records. This
application is not supported by AHC. However we still help with the
setup and install of many aspects of
the program.

This application uses Remote Desktop Connection to the servers of the application which are located in
Alabama. To connect to the server you have to launch the RDC from a website. The website is
http://Launch.ehsmed.com
.
Once you get to the website you have to enter the Clinic Client ID

and the
workstation ID
(i.e. mn0836
-
xx)

where MN0836 is the clinic ID and the (XX) is the workstation ID. Each
workstation should be
using a unique number to be able to print correctly to the designated printers
installed on that machine.
This is a link to an Access database that has all information about device ID
and their EHS station ID.

R:
\
Desktop Support
\
NewWikiSite
\
Offsite
\
Ahmed O
ffsite
\
CUHCC
\
CUHCC.mdb

Dr. Dial

Dr. Dial is just a company that CUHCC clinic has a contract with to upload to call patients for them. All
we have to do is to upload a file to dr. dial’s server. This file i
s downloaded from EHS. Aimee
Shallaba
rger and May L
y are the only two users who know how to upload the file. Also they have
instructions on how to do that.

Phone System

Phone system is supported by a third party company. Steve Osthus is the one who maintains the phone
system application. The system is inst
alled on a PC in the Janitor’
s Room with IP address
(128.101.108.161). Steve O. has remote desktop access to this workstation using VPN AHC
-
Desktop.

Meeting Maker

Only a handful of users are using MM in the CUHCC Clinic. Dr. Reif always has problem with hi
s. I have
downloaded the latest version twice on his machine.

Scanning Software

The clinic uses scanners at the registration office to scan photocopies of the patients insurance card,
drivers’ License, etc… , and upload them into EHS. The software for the

scanner to work with EHS can be
found on EHS main page
http://launch.ehsmed.com

and located at the bottom of the page.

Printing

CUHCC has about 25 printers in the clinic.
All printers are named accordingly with th
e area they’re
located in.
A list with printers make, model, IP address, and location is located
on the server
.

R:
\
Desktop Support
\
NewWikiSite
\
Offsite
\
Ahmed Offsite
\
CUHCC
\
Printers list.xls

Printer issues are the most common
problems
at CUHCC. Printers have

to be installed twice on every
machine; once for the local machine and another for EHS in order to be able to print from it. There is a
document
on the server

explains how to install printers in EHS


R:
\
Desktop Support
\
NewWikiSite
\
Offsite
\
Ahmed Offsite
\
CU
HCC
\

EHS printer installation guide.docx

Most issues are related to not being able to print from the EHS. In this case you’ll need to verify that it’s
printing from the local machine first (Word, Excel, or even a test page). If it’s working, you’ll need to

make sure user is using the correct EHS number for his workstation or maybe you’ll need to reinstall the
printer in EHS.

General Info:

There are network connectivity issues clinic wide. AHC is working with NTS on installing a second line
(Comcast). This will enhance their network performance and fix a lot of issues they have. This expected
to be installed on Feb 09.

Most issues are EHS r
elated. Kristy Graf (EHS Trainer) is very familiar with the program and can answer
and help with many issues.

The lab has some Fairview instruments that are on CUHCC’s Network but maintained by Fairview. There
is usually a proble
m when they go down becaus
e who
ever we call at Fairview usually doesn’t know
anything about these instruments. Jeff Thompson (Lab Manager) knows some people at Fairview and
can help calling them directly to save time.