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Alcatel
OmniPCX

Enterprise

for
Large Enterprises

Overview Version 5.0 Lx

The reference in openness

Enterprise Large Segment

Overview Version 5.0 Lx


2

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Convergence is becoming a reality


IP and Convergence evaporating distance, enabling real time decision making


“73 percent of Global 2000 enterprises are already migrating or planning to
migrate to a converged network…”

>
Employee resource management is critical


“To make knowledge work more productive will be the great management

task of this century, just as to make manual work productive was the great
management task of the last century.“ Peter Drucker

>
Enhanced customer interaction becoming imperative


Through 2005, enterprises that deploy multi
-
channel

service & self
-
service will improve customer loyalty,

stabilize personnel costs and lower their costs of service

Market trends

Analyst vision

Enterprise Large Segment

Overview Version 5.0 Lx


3

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

PSTN

KS

KS

ATM/FR

Campus networks

IP

TDM

PBX

RS

Separated infrastructure

Real time telephony call handling

E
-
business dedicated applications

Multiple communication tools

Dedicated communication applications

with optional client integration

Single

Network

Any terminal

Anywhere

Anytime

Network

Services

Communication

Applications

E
-
Business

Applications

Branch

Workgroup

Edge

Converged QoS enabled

Multi
-
media, multi
-
protocol

communication control

Integration of communication functions
in e
-
business applications

Multi terminal and multi modal
communication

Portal integration, thin client access

>
Move to application networkability

Business communication

Challenges for enterprises

Enterprise Large Segment

Overview Version 5.0 Lx


4

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

e
-
Business applications

Communication software suite,
independent from the
infrastructure & enabled with
Internet technologies

Enabled by

A single, highly available,

standards based,

networking infrastructure

Supported over

Open

APIs

Open

Standard
s

Applications


e
-
Business



Open Communication

Suite

Network

Foundation

Our vision to fulfill

Business communication needs

Enterprise Large Segment

Overview Version 5.0 Lx


5

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Open Communications Suite

Communication

Control

Transparent

network ABC

TDM & IP

Call handling

ACD

Distribution

supervision

Multi protocols

management

Context/

cost routing

ARS/Ubiquity


500+ features

multi
-
tenant

mobility

DHCP/TFTP

Server

QoS L2/L3

SNMP agent

LDA
P

Data

base

>
Enterprise complexity demands a diverse set of applications


Communication control to manage connections throughout your enterprise


Communication applications to enhance employee resource management

and customer interaction

Communication

Applications

Web

distribution

E
-
mail

distribution

Campaign

manager

M.I.S

applications

CRM

connectors

Web

soft phone

Personal

routing

Personal

info manager

Single access
point

Unified

Messaging

Multi

terminal mgt.

Alcatel
OmniPCX

Enterprise

Open, powerful and modular

Enterprise Large Segment

Overview Version 5.0 Lx


6

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel




>
The top six challenges for our customers
:



Evolve the communication architecture while protecting investment

To enable network innovation and renovation


Architectural Flexibility


Optimize network infrastructure

To support real time networked applications



Intelligent Networking


Personalize
employee

communication tools


To increase productivity & job satisfaction for all users


Agile Workplace


Enable flexible and multimedia customer interaction

To optimize customer loyalty




Customer Interaction


Secure the network

To ensure that the network is available



Highest Reliability


Optimize network and application management

To control operations and TCO




Simplified Management

Business challenges

driving enterprise's decisions

Alcatel Enterprise Survey Q4 2001



Enterprise Large Segment

Overview Version 5.0 Lx


7

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise



Architectural Flexibility Value Proposition


Enterprise Large Segment

Overview Version 5.0 Lx


8

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel




73
percent of
Global
2000
enterprises are
already migrating or
planning to migrate

to a converged
network…”



MetaGroup

>
Cost effectively match your communication network to company
size, topology, and business needs as they evolve.

>
“80/20 rule”: Get maximal ROI by applying

investments where they make most sense

>
Minimize CAPEX by leveraging existing

voice network infrastructure investments

>
Minimize CAPEX by leveraging existing

data network infrastructure investments

>
Preserve your new investments with future proof,

standards
-
based solutions

>
Quickly realize the benefits of future innovations by

openning up your network

Architectural Flexibility means

Enterprise Large Segment

Overview Version 5.0 Lx


9

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Architectural Flexibility


Seamless integration with any network

>
Operating system independent


Robust Operating System: Linux and Unix


Reliable, secure and future
-
proof O.S


Dominates in e
-
Business (ERP, CRM…)


Reduced kernel latency, 30ms response

guaranteed

>
Server independent


Alcatel hardware


Optimized for small/medium configurations


Non Alcatel hardware (“Appliance server”)



Dissociate HW & SW, fit purchasing agreements




CPU
-
GD

LAN/
WAN



Analog or FAX



Conferencing



Compression



Voice guidance



www



DHCP

IP Address


(
DHCP
)

TFTP


server



MIB2

SNMP

traps



QoS

IP

QoS



H323

SIP

H
323
SIP


server



IP Media Handling



Voice Processing



4645

ISDN/
PSTN

Alcatel
OmniPCX

Enterprise

Multi
-
OS, multi
-
platform

Enterprise Large Segment

Overview Version 5.0 Lx


10

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Enterprise

SIP+

Proxy

SIP

Softphone

Business

Applications

Interworking

H.323+

Softphone

IP phones

POTS

lines

ADSL

Applications

3rd Party

Networks

Proxy

Sip,

Sip
-
T

SIP

SIP

Wireless

SIP: Message bus conveying
presence notification

>
Support for SIP


SIP clients Windows XP, Pingtel phones


SIP access to distributed application

servers for better scalability and easier
deployment of

customized services


SIP Proxy (registrar, location)


SIP Gateway
:


Inter
-
working with legacy phones
:

H
323
,

Reflexes
TM
, e
-
ReflexesTM, POTS,

DECT/PWT, cellular


Advanced services (call barring & billing

for PSTN access, transfer, conference,

voice mail access & notification…)

Digital
phones

SIP: adding new Internet services to

existing voice services and applications

Enterprise Large Segment

Overview Version
5.0
Lx


11

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

PSTN

ISDN

Remote shelf

TDM

network

Traditional voice

architecture

IP LAN/WAN


network

PSTN

ISDN

Appliance server

Media

Gateways

IP centric

architecture

Edge Switch

Access Switch

One platform for a variety of profiles

>
Customer profiles


Pure IP


Hybrid environment


Traditional telephony


PSTN

ISDN

IP LAN/WAN

network

Media Gateway

Media Gateway

Hybrid architecture

pockets of convergence

Enterprise Large Segment

Overview Version 5.0 Lx


12

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

>
Various migration strategies


Investment protection


Architecture and management simplification


ACT

ACT

ACT

ACT

INTOF*4

Fiber

Leased

Line

INTOF

Fiber

LIOB

Leased

Line

IP

Network



Unified Communications



Contact Center



Network Management



Network Services

Applications/services

PSTN

ISDN

CPU 5

CPU 6

Alcatel

OmniPCX
Enterprise

INT
-
IP

Switch/Routeur

INT
-
IP

INT
-
IP

CPU 5

CPU 6


INT
-
IP

INT
-
IP

Alcatel
OmniPCX

Enterprise

Visionary and practical

PSTN

ISDN

Media

Gateway

Enterprise Large Segment

Overview Version 5.0 Lx


13

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise


Intelligent Networking

Value Proposition

Enterprise Large Segment

Overview Version 5.0 Lx


14

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



>
Delivering consistent features and applications across

the total enterprise


Virtual system with distributed intelligence

>
Providing intelligent call routing for

efficient business operations


LCR, branch survivability

>
Offering new capabilities while migrating

from existing voice environments in a

non disruptive manner


IP or legacy TDM

>
Connecting all locations using the full choice of networking
technologies


Voice over x

Intelligent Networking

means

Enterprise Large Segment

Overview Version 5.0 Lx


15

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Switch/router

Application

servers

Alcatel
Omnipcx

Enterprise

Switch/router

Switch

Switch/routeur

Switch/router

IP WAN

Media Gateways and IP phones

Small & medium size

10
-

200 users

OA512 for very small

branch offices

1
-

10 users

Media Gateways &

traditional telephony

Small & medium size

10
-

200 users

PSTN

ISDN

>
Alcatel
OmniPCX

Enterprise


5000
users (IP phones, DECT/PWT, analog, soft phones),


2.000
Trunks,


90
Media Gateways (racks)


Bandwidth management: IP domains

Alcatel
OmniPCX

Enterprise

distributed architecture

Enterprise Large Segment

Overview Version 5.0 Lx


16

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Scaling & adapting to any topology with multiple call servers

PSTN
ISDN

IP LAN

WAN

Alcatel

OmniPCX

Enterprise

ATM

Frame

Relay

Leased

lines

Alcatel

OmniPCX

Entreprise

Alcatel

OmniPCX

Enterprise

Alcatel

OmniPCX

Enterprise

Alcatel

OmniPCX

Enterprise

>
Virtual
Enterprise

Multiple

communication servers:

(peer to peer IP)


100 servers, 50,000 users


Application & management centralization or distribution


Feature transparency

>
Multiple
Enterprise


255
Virtual Enterprises

>
No user limit

>
Feature transparency

Alcatel
OmniPCX

Enterprise

Virtual configuration

Enterprise Large Segment

Overview Version 5.0 Lx


17

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

ISDN

IP WAN

Media Gateways

and IP phones

Small & medium size

10
-

200 users

Switch/router



Application

servers

Switch/router

Switch


Communication within branch

office remains local (peer to peer)


The branch retains its identity


Welcome messages


Music on hold


Night service

>
Solution based on Media Gateways & IP phones


WAN bandwidth is optimized


Local tones generation


Local Music on hold


Local conference circuits


Cost optimization


“break
-
out” feature


LCR/ARS

Alcatel
OmniPCX

Enterprise

Alcatel
OmniPCX

Enterprise

Distributed architecture

Enterprise Large Segment

Overview Version 5.0 Lx


18

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

ISDN



IP WAN

OA512 for very small branch
offices

1
-

10 users

Media Gateway & IP phones

Small & medium size

10
-

200 users

Switch/router

Switch/router

Media Gateways &

traditional telephony

Small & medium size

10
-

200 users

Switch/router

Switch/router

Switch

Signaling

Back
-
up




>
Router back up


over ISDN

>
Additional back
-
up via Media
Gateways


Signaling backup via PSTN
connection


All local services maintained


Intra enterprise call via public
network

Alcatel
OmniPCX

Enterprise

Application

servers

Back
-
up continuity for surviving IP WAN failures

Enterprise Large Segment

Overview Version 5.0 Lx


19

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Existing

3rd vendor

PABX

Q
-
SIG

PRI Master

DPNSS

Analog Tie lines

E&M

>
Interwork with Voice over IP networks (H323, SIP)

>
OmniPCX

Enterprise

supports a full range of TDM protocols to
interface easily with existing PBX’s

>
Integrates the legacy into the company

communication workflow

Protect existing

investment

Media

Gateway

SIP

Gateway

H3223

Gatekeeper

Enterprise


IP Network

Media

Gateway

Alcatel
OmniPCX

Enterprise

Alcatel
OmniPCX

Enterprise

Integration with existing networks

Enterprise Large Segment

Overview Version 5.0 Lx


20

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise



Agile Workplace Value Proposition


Enterprise Large Segment

Overview Version 5.0 Lx


21

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Providing feature
-
rich telephony to simplify communications


Dial by name, voice mail integration on phone display, voice quides ...

>
Providing feature consistency across a range of phone choices


Optimized infrastructure without compromise on user productivity


>
Providing SIP end
-
point support


Openness to future multi
-
media applications


>
Offering full
-
featured on
-
site/off
-
site mobility solutions


Increased accessibility and reduced response time


>
Extending PC desktop environment with voice services


Simplified access to communication applications

from a standard web browser (web/XML interface)


Low cost deployment and enhanced productivity

with out
-
of
-
the
-
box softphone integration (Lotus, MS..)

The Agile Workplace means...

Enterprise Large Segment

Overview Version 5.0 Lx


22

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Reflexes
TM
: focused on facilitating communications

>
Easy communications
-

IP or Digital


A range of four sets:


QWERTY call by name, Voice guidance


Single
-
line & multi
-
line, display,

hands free, navigator…


Application integration: voice mail, fax


Full integration with
4635
messaging system

(TUI, management, record on line...)


IP telephony


Integrated
10
/
100
baseT switch


G.
711
, G.
729
a and G.
723.1


QoS:
802.1
p/Q & TOS/diffserv


DHCP and TFTP clients


SNMP agent (MIB
2
)


DC power pack or centralized patch panel

Enterprise Large Segment

Overview Version 5.0 Lx


23

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel




Dedicated

Console

4049

Telephone

Console

4035

Multimedia

Console

4059

>
Professional range of attendant consoles


Maximum uptime and ease
-
of
-
use with

the multi
-
media keyboard


Professional attendant interface:

Multi
-
window, BLF, directory, basic
management

Alcatel
OmniPCX

Enterprise

Attendant solutions

Enterprise Large Segment

Overview Version 5.0 Lx


24

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Media

Gateway

DECT/PWT

H323

Gateway

MGC

H
323

Gatekeeper

Mobility

WLAN

802.11b

Enterprise


IP LAN

Alcatel

OmniPCX

Entreprise

AVLAN

DHCP

VPN

>
Most feature
-
rich, well
-
integrated and
scalable on
-
site wireless


Thousands of users


Best handset features and autonomy


Network roaming


Price performance


Secure digital voice quality


Integrated management

>
Integration for WLAN



Integration of 3rd
-
party solutions

>
Secure IP terminal portability


VPN, DHCP and AVLAN

Alcatel
OmniPCX

Enterprise

Mobility solutions

Enterprise Large Segment

Overview Version 5.0 Lx


25

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

Company

Cellular

Inbound calls with

caller name ID

Full Telephony

features to Cellular

Outbound calls

C.O.S. controlled



>
Ubiquity


One number, one mailbox, one access, one management

>
Cellular clients


Same features as other company phones


Softphone association

Manager/assistant

monitoring

Attendant call

handling to Cellular

PC telephony

CSTA monitoring

Alcatel
OmniPCX

Enterprise

Integration with cellular handsets

Enterprise Large Segment

Overview Version 5.0 Lx


26

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Bringing simplicity to messaging via the Reflexes
TM
/

e
-
Reflexes
TM
Telephone User Interface (TUI)


Extensive interactive support



Soft key guidance, voice prompts


Multiple greeting messages


Dial by name mailbox


Record on line


Share conversations or conferences with other users


Ubiquity, hotel, automated attendant


Foundation for e
-
com center (delete)

1000 mail boxes

200 Hrs.
storage

4645

64
accesses

15
,
000
mail boxes

500
Hrs. storage

4635

VPIM step 2

VPIM

Octelnet

Integrated

messaging

Alcatel
OmniPCX

Enterprise

Voice mail solutions

Enterprise Large Segment

Overview Version
5.0
Lx


27

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
A single Web access to all communication services


To

communicate
and

access information


A
single access point

to personalized information

Infra

independent

Device

independent


Single access

point

any IT resource

IP, PSTN, GSM
,
GPRS,
UMTS, WLAN, bluetooth,
etc…

Directories

E
-
mail

Web sites

Unified

messaging

Personal

assistant

Personal

information


Com engine

Alcatel
OmniPCX

Enterprise

e
-
Communication Center

Enterprise Large Segment

Overview Version 5.0 Lx


28

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

>
Web
-
based application


Lower management overhead


Main telephony services


Call, transfer, conference, forwarding & set management


Universal call by name, Pop
-
up, LDAP, Outlook contacts)


Call logs (interaction with PIM)

>
4980 client integration with Office environment (option)


Full features, VoIP option


Lotus Notes 5.0x, Outlook 2000/2002, OWA, iNotes


VoIP

available with My Softphone 4980 option

Web

Softphone

My Softphone Application

IP Softphone

Enterprise Large Segment

Overview Version
5.0
Lx


29

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel


My Unified

Messenger



voice
(VxML and 4635/eVA
)



fax
(3rd party fax servers)



e
-
mail



automated attendant



voice mail settings

My Softphone



softphone



conferencing manager



instant messaging



file sharing



whiteboard

My Personal Information

Manager



contacts



directories



calendar



meeting manager



to do list

My Assistant



Routing manager



Mobile services



Notifications


manager

>
e
-
Communication Center applications

Oct/02

Alcatel
OmniPCX

Enterprise

e
-
Communication Center

Enterprise Large Segment

Overview Version 5.0 Lx


30

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise



Customer

Interaction

Value Proposition


Enterprise Large Segment

Overview Version 5.0 Lx


31

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Offering a diverse, yet consistent, range of components to allow


customers to interact using their preferred method

>
Providing end
-
to
-
end integration with

business applications

>
Allowing the business to adapt dynamically

to changes in the workplace or staffing


simplified sizing and configuration rules of

interaction center


flexible agent environment

>
Allowing for plug
-
and
-
play integration of

components in any IT environment


scalable, distributed and open architecture

“Through
2005
, enterprises
that deploy multi
-
channel
service & self
-
service will
improve customer loyalty,
stabilize personnel costs
and lower their costs of
service“



Gartner Research June
2001

Customer Interaction means

Enterprise Large Segment

Overview Version 5.0 Lx


32

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Packaged approach to minimize
duration to cut
-
over

>
Intuitive user
-
friendly supervision and
administration

>
Full featured telephony desktop

with integration tools

>
Modular application suite: from ACD

to multimedia

>
Advanced voice
IP
virtual contact
center

>
Best integration with Genesys suite


CCdistribution

CCsupervision

CCivr

CCagent

CCoutbound

CCemail

CCweb

OmniTouch

A family of open converged enterprise
products with bundled applications

The Alcatel Contact center suite

Enterprise Large Segment

Overview Version
5.0
Lx


33

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel


Cost effective inbound CRM connectors

IVR

Multi
-
media queuing and monitoring

ACD

email

AA

Web

Middleware


Interaction

center


Outbound

Fax

Sales force
automation

Customer support &
services

Enterprise resource
planning

Enterprise mktg
automation


e
-
Business


Supply chain
management

Statistics

customization

Standard or specific
CRMs Integration


E
-
mail, chat,


co
-
browse..

Scripting for

multimedia

distribution

3
rd party CTI

application integration

Advanced IVR
scripting...


Professional services for contact center components integration

>
Simplify integration of best of breed components:


Leverage
OmniPCX

Enterprise

IP Telephony architecture


Alcatel
OmniPCX

Enterprise


Packaged contact center

Enterprise Large Segment

Overview Version
5.0
Lx


34

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Distribution of resources (LAN/WAN)


Human


Applications


>
Same service level on

agent desktop


Local IP
-
phone

and CCagent


Remote worker


>
Internet interaction through

CCweb & CCemail


Call thru, call back & chat


Co
-
browsing


Email distribution

Alcatel OmniTouch

IP contact center

MIS

Media

Gateways

Email

distribution

Campaign


manager

Web call

distribution

IVR

CRM

application

CRM

integration

Workforce

management

Agent Desktop

Alcatel
OmniPCX

Enterprise

Enterprise Large Segment

Overview Version
5.0
Lx


35

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise



Highest Reliability Value Proposition

Enterprise Large Segment

Overview Version 5.0 Lx


36

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

>
Protecting call server and communication

applications from security breaches


Hardened Call server (Unix/Linux),

standard integration with firewalls


Secure partition management


>
Inexpensive redundancy


Communication server redundancy,

geographic server separation, LAN/WAN

Connection resiliency, data base mirroring

>
Full featured campus/branch office survivability

>
No compromise on traditional voice security


Toll fraud protection, privacy...

85% reported breaches
in the last 12 months

64% acknowledged $
losses

Attacks: 70% from
outside, 30%

from inside

Computer Security Institute
& FBI joint survey



Highest Reliability means

Enterprise Large Segment

Overview Version 5.0 Lx


37

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

Main

>
An architecture designed to support mission critical
applications


Primary and backup call processing/database servers

may be physically separated


Switch
-
over between distributed

servers occurs w/o communication cut off


Non
-
stop operation: easy to remotely

download a new SW release or

prepare a modification without

interrupting communications


License upgrade


Remove and add remotely


Transfer from one call server to another


Web Management of licenses

Mirroring

Stand by

Enterprise




IP LAN

10/100

10
/
100

10
/
100

10/100

E
-
Media Gateways

Alcatel

OmniPCX

Enterprise

Alcatel

OmniPCX

Enterprise

Alcatel
OmniPCX

Enterprise


High resiliency

Enterprise Large Segment

Overview Version
5.0
Lx


38

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

Disaster recovery

Branch
Office

Wiring

closet

Communication
Application

Servers

Internet

WAN

PSTN

Network
operations

Sensitive server
protection

Configuration

security

Web surfer

Voice

security

Tele
-

workers

Media Gateway

Hardened IP/TDM

Interface security

>
Checking for security breaches in the IP communication network

Alcatel
OmniPCX

Enterprise


Networked security

Enterprise Large Segment

Overview Version 5.0 Lx


39

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel



Introducing



Alcatel
OmniPCX

Enterprise


Simplified

Management Value
Proposition

Enterprise Large Segment

Overview Version
5.0
Lx


40

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

The management of
VoIP and the IP
oriented aspects of IP
Telephony are still fairly
new

& the manner in which
they are

performed varies
considerably

among systems.

Mier consulting Feb 2002


>
One Touch management of all users,


communication applications and
components from one user interface

>
All management applications from one

user interface

>
Synchronization of updates across

the network

>
Movable software licenses between
locations

Simplified Management

means

Enterprise Large Segment

Overview Version
5.0
Lx


41

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

>
Integrates in existing network services infrastructure


QoS tagging L
2
and L
3


Guarantee voice quality using standards


SNMP agent


Converge alarm management,

topology across voice and data infrastructure


LDAP client


Reach

all users known in any LDAP
company directory

SNMP

agent

DHCP

server

Firewall

services

LDAP

client


QoS

tagging

SLA


Embedded or external DHCP servers


Automatic moves, adds and changes


IP address optimization


Monitor RTP traffic (step 2)


To monitor IP Telephony quality

Alcatel

OmniPCX

Enterprise

Alcatel
OmniPCX

Enterprise


Network services

Enterprise Large Segment

Overview Version
5.0
Lx


42

Ref: 8AL020033229DMASA Ed 2

All rights reserved © January 2003, Alcatel

HP Open view

Unicenter TNG

SNMP

Management

Web Client

(Explorer or

Netscape)

Internet

OmniVista 4760 Server
(WNT4, 2000)

IP

Contact

Center

Mobility

Voice Mail

Directory

Expert Embedded

Configuration

Tool (Web Client)

Wizard

Installation

Media

Gateway

Alcatel
OmniPCX

Enterprise

>
One client server management application for all
OmniPCX


applications reducing training & administration costs, improving control

>
Modular Web based management functions:


Configuration, fault and alarms, performance, call accounting,
LDAP

directory, topology

>
Manage all users, applications, and components of your voice network
from a single GUI

IT Manager or Accountant

OmniVista

Client
(W98,NT4,2000, millenium, XP)

Alcatel
OmniPCX

Enterprise


Network Management

Enterprise Large Segment

Overview Version 5.0 Lx


43

Ref:
8
AL
020033229
DMASA Ed
2

All rights reserved © January
2003
, Alcatel

>
The most awarded IP Telephony system

Compared Management features & capabilities OmniPCX
& OmniVista:

+++++

Cisco AVVID


++++

Siemens Hicom
150
H


++

Avaya Definity & IP
600

++

Alcatel e
-
ND’s
4980
Soft Phone was clearly a cut above
the others, earning out our World Class Award.

In the features realm, this product supported
37
of the
41
features we deemed necessary for use in a corporate
setting. Alcatel’s product also topped the ticket in terms of
installation, ease of use and configuration.



Recognized by the press and analyst communities

Thank you