Free Elective 3 Presentation - Kristen Bhing Salvio

Commerce as a Service

•

NetSuite

SuiteCommerce's

Commerce

as

a

Service

(
CaaS
)

is

the

first

commerce

solution

built

with

the

idea

that

ecommerce

is

no

longer

a

standalone

channel

but

a

core

capability

for

retail

and

B
2
B

businesses
.

The

CaaS
-
based

SuiteCommerce

is

the

industry's

first

solution

that

unifies

ecommerce

with

core

operational

systems

to

meet

rising

customer

expectations

for

a

consistent

experience

across

all

touchpoints
,

from

smartphones

to

call

centers,

from

tablets

to

point

of

sale

in

virtually

any

country

around

the

globe
.

Commerce as a Service


Technology Architecture


•
SuiteCommerce

CaaS

exposes native
NetSuite

commerce capabilities
—
including
merchandising, pricing, promotions, payment
processing, support management and
customer management
—
as services that can
be leveraged by any presentation layer, while
providing an integrated back
-
end business
management system.


The
NetSuite

SuiteCommerce

Platform includes several
technologies:

•
SuiteCommerce

Experience:





SuiteCommerce

Experience is the front
-
end
webstore

technology
that enables companies to support any
touchpoint

without having to
rebuild business logic.
SuiteCommerce

Experience is built on responsive
-
design principles, enabling designers to create any customer experience,
from altering the page layout to changing the interaction design. For
example,
SuiteCommerce

Experience adapts to different resolutions on
mobile devices and supports interaction models appropriate to
touchscreens
, such as swipe pagination.



In addition to supporting any experience design,
SuiteCommerce

Experience is extremely scalable and high performance. Whereas the
industry standard is page loads in less than two seconds,
SuiteCommerce

Experience offers sub
-
second page rendering by avoiding the redundant
downloading and rendering of traditional presentation frameworks.


The
NetSuite

SuiteCommerce

Platform includes several
technologies:

•
SuiteCommerce

Services
:




New

SuiteCommerce

Services

expose

NetSuite's

back
-
end

commerce

functionality

and

data

as

services

to

the

SuiteCommerce

Experience

and

any

other

commerce

front
-
end

touchpoint
.

These

services,

combined

with

SuiteCloud

development

tools,

enable

users

to

develop

and

use

new

business

logic

across

multiple

touchpoints
.

Promotions

can

be

implemented

once

and

enabled

across

online,

telephone

and

in
-
store

transactions
.

Leading

B
2
C

and

B
2
B

commerce

providers

such

as

Square,

Stripe,

and

SPS

Commerce

have

announced

new

products

to

support

omnichannel

commerce

atop

the

SuiteCommerce

Services

platform
.

The
NetSuite

SuiteCommerce

Platform includes several
technologies:

•
SuiteCommerce

Operations Platform:




The
SuiteCommerce

Operations Platform provides the core
native business processing capabilities to run modern commerce
operations from a single, integrated system delivered via the cloud.
Core commerce functionality includes order management,
inventory management and master customer profiles. These
systems of record enable commerce front ends to offer robust
personalized promotions and merchandising, account
management and support management technologies.

Features

•
Site Navigation/Search

•
Let customers easily find the
product they want.

•
Visual Merchandising

•
Present the product in the best
possible way.

•
Promotions and Pricing

•
Set the right price and incentives
to buy.

•
Checkout

•
Make buying from you a painless
experience.

•
Tablet/Mobile

•
Let your customers reach you
from any place.

•
B2B Commerce

•
Grow your business by
elling

to
other businesses.

•
International Commerce

•
Expand your business by selling
in other countries.

•
Marketplaces

•
Take advantage of the large
customer base of online
marketplaces.


Features

•
Search Engine Optimization

•
Make
sure your site ranks

•
high on search engines.

•
Customer
Service

•
Provide
your customers with the

•

best customer service options

•
Order
Management

•
Ensure
quick and efficient

processing of all orders

•
Inventory
Management and
Demand Planning

•
Maintain
tight control over
your
inventory



•
Payments and Fraud Prevention

•
Offer your customer multiple
ways to pay.

•
Rich Customer Profiles

•
Get a 360 degree view of your
customer.

•
Business Intelligence, Analytics
and Reporting

•
Keep a finger on the pulse of
your business
–

in real time.

•
Site Management

•
Manage multiple sites easily.

•
Shipping

•
Make shipping easy
–

for your
customers and your operations

Top Users

"We

were

initially

just

looking

at

NetSuite's

CRM

side,

but

after

looking

further

we

began

to

think

about

integrating

our

CRM,

ERP,

e
-
commerce,

and

UPS

shipping,

and

realized

what

a

powerful

solution

that

would

be
.
"


—
POS Supply Solutions

Top Users

"
NetSuite

is

helping

us

handle

substantial

growth

in

order

volume
—
and

take

care

of

high

spikes
—
without

having

maintain

on
-
site

hardware

and

software

and

a

staff

of

IT

support

people
.
“


—
Wrigleyville

Sports

Top Users

"
NetSuite

made

the

technical

aspects

of

our

implementation

ridiculously

easy,

and

were

valuable

partners

in

helping

us

understand

our

requirements

and

processes
.

If

we

had

selected

a

lighter
-
weight

system,

we

would

never

have

gotten

off

the

ground,

and

if

we

had

paid

for

a

conventional

on
-
premise

ERP

system,

we

would

not

have

survived

long

enough

to

implement

it
.
"


—
Beyond The Rack

Top Users

"We

have

tripled

our

productivity,

enhanced

our

risk

management,

and

reduced

our

overall

Ecommerce

IT

expenditures

by

more

than

20

percent

switching

to

NetSuite
.
"



—
Igloo Products Corp.

Top Users

"We

were

doing

very

well

selling

high
-
value,

low
-
volume

products,

but

we

knew

our

IT

software

wouldn't

let

us

add

a

high
-
volume

retail

distribution

division
—
we

couldn't

track

new

leads,

and

it

took

a

long

time

to

fill

an

order
.

With

NetSuite
,

we've

boosted

the

efficiency

of

all

our

business

processes,

and

we're

able

to

do

serious,

proactive

marketing,

which

is

just

what

the

new

business

needs
.
"


—
Sonoma Wine Accessories


NetSuite

SuiteCommerce

delivers

a

competitive

advantage

that's

difficult

to

achieve

with

the

previous

generation

siloed

commerce

solutions
.

For

example,

SuiteCommerce

allows

you

to

use

cross
-
channel

customer

information

as

well

as

back
-
office

financial

data

to

drive

merchandising

and

promotions
.

A

promotion

could

be

created

in

seconds

targeting

customers

who

have

purchased

more

than

$
1
,
000

across

any

channel

and

offer

a

limited

time

30
%

off

promotion

on

any

item

with

a

gross

margin

greater

than

50
%
.

Thank You!!!!!

Presented by:


Alpha Venus L. Serra

and

Noemar

Oneal

H.
Lapena