Commerce as a Service
•
NetSuite
SuiteCommerce's
Commerce
as
a
Service
(
CaaS
)
is
the
first
commerce
solution
built
with
the
idea
that
ecommerce
is
no
longer
a
standalone
channel
but
a
core
capability
for
retail
and
B
2
B
businesses
.
The
CaaS
-
based
SuiteCommerce
is
the
industry's
first
solution
that
unifies
ecommerce
with
core
operational
systems
to
meet
rising
customer
expectations
for
a
consistent
experience
across
all
touchpoints
,
from
smartphones
to
call
centers,
from
tablets
to
point
of
sale
in
virtually
any
country
around
the
globe
.
Commerce as a Service
Technology Architecture
•
SuiteCommerce
CaaS
exposes native
NetSuite
commerce capabilities
—
including
merchandising, pricing, promotions, payment
processing, support management and
customer management
—
as services that can
be leveraged by any presentation layer, while
providing an integrated back
-
end business
management system.
The
NetSuite
SuiteCommerce
Platform includes several
technologies:
•
SuiteCommerce
Experience:
SuiteCommerce
Experience is the front
-
end
webstore
technology
that enables companies to support any
touchpoint
without having to
rebuild business logic.
SuiteCommerce
Experience is built on responsive
-
design principles, enabling designers to create any customer experience,
from altering the page layout to changing the interaction design. For
example,
SuiteCommerce
Experience adapts to different resolutions on
mobile devices and supports interaction models appropriate to
touchscreens
, such as swipe pagination.
In addition to supporting any experience design,
SuiteCommerce
Experience is extremely scalable and high performance. Whereas the
industry standard is page loads in less than two seconds,
SuiteCommerce
Experience offers sub
-
second page rendering by avoiding the redundant
downloading and rendering of traditional presentation frameworks.
The
NetSuite
SuiteCommerce
Platform includes several
technologies:
•
SuiteCommerce
Services
:
New
SuiteCommerce
Services
expose
NetSuite's
back
-
end
commerce
functionality
and
data
as
services
to
the
SuiteCommerce
Experience
and
any
other
commerce
front
-
end
touchpoint
.
These
services,
combined
with
SuiteCloud
development
tools,
enable
users
to
develop
and
use
new
business
logic
across
multiple
touchpoints
.
Promotions
can
be
implemented
once
and
enabled
across
online,
telephone
and
in
-
store
transactions
.
Leading
B
2
C
and
B
2
B
commerce
providers
such
as
Square,
Stripe,
and
SPS
Commerce
have
announced
new
products
to
support
omnichannel
commerce
atop
the
SuiteCommerce
Services
platform
.
The
NetSuite
SuiteCommerce
Platform includes several
technologies:
•
SuiteCommerce
Operations Platform:
The
SuiteCommerce
Operations Platform provides the core
native business processing capabilities to run modern commerce
operations from a single, integrated system delivered via the cloud.
Core commerce functionality includes order management,
inventory management and master customer profiles. These
systems of record enable commerce front ends to offer robust
personalized promotions and merchandising, account
management and support management technologies.
Features
•
Site Navigation/Search
•
Let customers easily find the
product they want.
•
Visual Merchandising
•
Present the product in the best
possible way.
•
Promotions and Pricing
•
Set the right price and incentives
to buy.
•
Checkout
•
Make buying from you a painless
experience.
•
Tablet/Mobile
•
Let your customers reach you
from any place.
•
B2B Commerce
•
Grow your business by
elling
to
other businesses.
•
International Commerce
•
Expand your business by selling
in other countries.
•
Marketplaces
•
Take advantage of the large
customer base of online
marketplaces.
Features
•
Search Engine Optimization
•
Make
sure your site ranks
•
high on search engines.
•
Customer
Service
•
Provide
your customers with the
•
best customer service options
•
Order
Management
•
Ensure
quick and efficient
processing of all orders
•
Inventory
Management and
Demand Planning
•
Maintain
tight control over
your
inventory
•
Payments and Fraud Prevention
•
Offer your customer multiple
ways to pay.
•
Rich Customer Profiles
•
Get a 360 degree view of your
customer.
•
Business Intelligence, Analytics
and Reporting
•
Keep a finger on the pulse of
your business
–
in real time.
•
Site Management
•
Manage multiple sites easily.
•
Shipping
•
Make shipping easy
–
for your
customers and your operations
Top Users
"We
were
initially
just
looking
at
NetSuite's
CRM
side,
but
after
looking
further
we
began
to
think
about
integrating
our
CRM,
ERP,
e
-
commerce,
and
UPS
shipping,
and
realized
what
a
powerful
solution
that
would
be
.
"
—
POS Supply Solutions
Top Users
"
NetSuite
is
helping
us
handle
substantial
growth
in
order
volume
—
and
take
care
of
high
spikes
—
without
having
maintain
on
-
site
hardware
and
software
and
a
staff
of
IT
support
people
.
“
—
Wrigleyville
Sports
Top Users
"
NetSuite
made
the
technical
aspects
of
our
implementation
ridiculously
easy,
and
were
valuable
partners
in
helping
us
understand
our
requirements
and
processes
.
If
we
had
selected
a
lighter
-
weight
system,
we
would
never
have
gotten
off
the
ground,
and
if
we
had
paid
for
a
conventional
on
-
premise
ERP
system,
we
would
not
have
survived
long
enough
to
implement
it
.
"
—
Beyond The Rack
Top Users
"We
have
tripled
our
productivity,
enhanced
our
risk
management,
and
reduced
our
overall
Ecommerce
IT
expenditures
by
more
than
20
percent
switching
to
NetSuite
.
"
—
Igloo Products Corp.
Top Users
"We
were
doing
very
well
selling
high
-
value,
low
-
volume
products,
but
we
knew
our
IT
software
wouldn't
let
us
add
a
high
-
volume
retail
distribution
division
—
we
couldn't
track
new
leads,
and
it
took
a
long
time
to
fill
an
order
.
With
NetSuite
,
we've
boosted
the
efficiency
of
all
our
business
processes,
and
we're
able
to
do
serious,
proactive
marketing,
which
is
just
what
the
new
business
needs
.
"
—
Sonoma Wine Accessories
NetSuite
SuiteCommerce
delivers
a
competitive
advantage
that's
difficult
to
achieve
with
the
previous
generation
siloed
commerce
solutions
.
For
example,
SuiteCommerce
allows
you
to
use
cross
-
channel
customer
information
as
well
as
back
-
office
financial
data
to
drive
merchandising
and
promotions
.
A
promotion
could
be
created
in
seconds
targeting
customers
who
have
purchased
more
than
$
1
,
000
across
any
channel
and
offer
a
limited
time
30
%
off
promotion
on
any
item
with
a
gross
margin
greater
than
50
%
.
Thank You!!!!!
Presented by:
Alpha Venus L. Serra
and
Noemar
Oneal
H.
Lapena
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