Citi Client Service AcademyCLIENT SERVICE

mobdescriptiveΛογισμικό & κατασκευή λογ/κού

28 Οκτ 2013 (πριν από 3 χρόνια και 10 μήνες)

131 εμφανίσεις







February 2012




Citi C
lient Service Academy




CLIENT SERVICE

http://www.citibank.com/transactionservices/home/region/university/index.jsp

Citi's Client Service Academy is an innovative series of proactive training sessions offering you & your
clients the op
portunity to enhance your knowledge of
Citis
systems
and

cash
products.



***PATHWAY TO CLIENT SERVICES



ON DEMAND

EMEA

WESTERN EUROPE



CLIENT SERVICES

HOW TO
ON DEMAND


HOW TO


ON DEMAND T
raining Sessions

'How T
o' Sessions

are pre
-
recorded quick, simple, step by step tutorials offering you the convenience
and indepen
dence of training in your time.
‘ How To’
Tutorials are user friendly and easy to access

&
also
offers you the opportunity to control your training ne
eds and times.



English

How to get the details of your incoming French ACH transactions (credit posted on the account)
.


New!

CitiDirect BE Mobile Training


New!

Intro. To Citi's Cash Management Products

How to p
re
-
advise a payment and cancel an existing pre
-
advice

How to check the status of an outgoing payment

How to retrieve an account statement on Citidirect

How to manage WorldLink cheques on Citidirect

How to retrieve an

interest statement on CitiDirect

How to view an Incoming Source Document on CitiDirect®


New!

How to get RIBA details in Delphi (CitiDirect)


New!


Italiano

Come verificare lo stato di un pagamento in uscita in CitiDirect®


New!

Come visualizzare un estratto conto in CitiDirect®


New!

Come preavvi
sare un pagamento in entrata e cancellarne uno gia’ esistente


New!

Come gestire gli assegni Worldlink® in

CitiDirect®


New!

Come generare un estratto conto degli interessi in CitiDirect


New
!







Deutsch

Abruf von Kontoauszügen in CitiDirect®

Statu
sabfrage ausgehender Zahlungen in CitiDirect®

Abruf von Zinsauszügen in CitiDirect®

Verwaltung von WorldLink
-
Schecks in CitiDirect®

Avisieren von Zahlungen in CitiDirect®


Français

Vérifier le statut de vos paiements (Débits) dans CitiDirect®

Préaviser un paiement (crédit) d
ans CitiDirect®

New!

Gérer vos chèques Worldlink® dans CitiDirect®

New
!

Consulter vos relevés de compte dans CitiDirect®


New!

Consulter vos relevés d'intérêt dans CitiDirect®

New!




***PATHWAY TO CLIENT SERVICES



INSTRUCTOR LED

EMEA

WESTERN EUROPE



CLIENT SERVICES

INSTRUC
TOR LED


INSTRUCTOR LED Training Sessions

IMPORTANT NOTE
-

Please view our session calendar located on the academy in order to view
upcoming training modules. These take place Tuesday to Thursdays at either 10:00GMT or
15:00GMT.


The

following Sessions ar
e
currently
available

on the Academy
:

* These sessions are also available in German, French & Italian




SWIFT Overview

You will learn about

SWIFT Messaging
& Formatting,
BIC codes, SWIFT formatting,
various SWIFT fields, clearing systems, payment flows and
STP applicable to SWIFT



SEPA Direct Debit Overview

This session provides you with

information on the

origin of SEPA
DD’s
& how the S
E
PA
offering differs from existing direct debits.



Revaluation

You will learn what revaluation is exactly. The different type
s and how revaluation is
performed in accordance with the payment currency.



Worldlink Overview

This session provides you with an overview of WorldLink®. You will learn about p
ayment
types, delivery channels,

funding methods and charges applicable to WorldL
ink®





Pre

advising and Claims

You will learn a
bout pre
a
d
vising payments, rules, claims and calculation of claims
relating to Pre advices



IMPS Overview

This session provides you with an overview of I
M
PS. The presentation will cover payment
options, file d
elivery flow, & ACH Rules relating to Mercury (CEEMEA) and IMPS (EMEA)





Client Service Academy
ELECTRONIC BANKING

http://www.citibank.com/transactionservices/home/region/university/index.jsp

Citi's Client Service Academy is an innova
tive series of proactive training sessions offering you the
opportunity to enhance your knowledge of Citi's Electronic Banking systems.


***PATHWAY TO ELECTRONIC BANKING

EMEA

WESTERN EUROPE



ELECTRONIC BANKING
HOW
TO
-

ON DEMAND


HOW TO


ON DEMAND TRAINING


(ENGLISH)




CITIDIRECT



Citidirect
-

SEPA Direct De
bits


new



CitiDirect BE Mobile Training


new



CitiDirect Liquidity Reports

new



CitiDirect Event Notifications




CitiDirect How to Log
-
On


new



CitiDirect Security Manager



CitiDirect Payments Tutorial




CitiDirect Reports Tutorial



CitiDirect File Export



CitiDirect File Import



CitiDirect AFRD

-

new revised session!



WorldL
ink via CitiDirect






PAYMENT METHODS



CitiDirect
-

London branch Faster Payments Standing Order




CitiDirect
-

London branch Faster Payments Single Immediate

Amended




CitiDirect Payment Methods
-

Denmark




CitiDi
rect Payment Methods
-

Sweden




CitiDirect Payment Methods
-

UK

-

updated version including BACS payments!




CitiDirect Payment Methods
-

Spain




CitiDirect Payment Methods
-

France




CitiDirect Payment Methods
-

Portugal




CitiDirect Payment Methods
-

Norway




CitiDirect Payment Methods
-

Netherlands




CitiDirect Payment Methods
-

Finland




CitiDirect Payment Methods
-

Austria




CitiDirect Payment Methods
-

Belgium




CitiDirect Payment Methods
-

G
ermany




CitiDirect Payment Methods
-

Luxembourg




CitiDirect Payment Methods
-

Italy




CitiDirect Payment Met
hods
-

Ireland




OTHER PRODUCTS




Cash Management Invoice


new



Citiconnect Browser



Mult
iLink Standalone
-

Overview



MultiLink Single Sign
-
On (SSO)
-

Overview
eBam



CMS



Service Inquiry Manager

Amended




WorldLink Payment Services (GPP)



Administrative Messages (MT199)



Payment Flow Management




Online Investments




Treasury Vision



HOW TO


ON DEMAND TRAINING



(
ITALIAN)



CitiDirect File Import
-

Italian


HOW TO


ON DEMAND TRAINING

(FRENCH)



CitiDirect Automated Reports
-

French




Citidirect Exporting Data
-

French




CitiDirect Online Banking
-

Reports
-

French




CitiDirect Payment Initiation
-

French




CitiDirect File Import
-

French




CitiDirect System Admini
stration
-

French




CitiDirect Log
-
On
-

French





HOW TO


ON DEMAND TRAINING

(
SPANISH
)



CitiDirect Direct Debits
-

Spanish




CitiDirect File Import
-

Spanish




CitiDirect File Export
-

Span
ish




CitiDirect System Admin
-

Spanish




CitiDirect AFRD
-

Spanish




CitiDirect Payment
s Norma 34
-

Spanish




CitiDirect Log
-
On
-

Spanish




CitiDirect Payments SEPA
-

Spanish




CitiDirect Payments Domestic Cheques
-

Spanish




CitiDirect Payments High Value
-

Spanish




CitiDirect Reports and Inquiries
-

Spanish




HOW TO


ON DEMAND TRAINING

(
GERMAN
)



CitiDirect
-

Zahlungen

.



CitiDirect
-

Berichte und Abfragen




Citidirect Online Banking
-

Security Management




Multicash
-

Zahlungen und Kontoinformation




MultiLink Standalone


Überblick




MultiLink Single Sign
-
On (SSO)


Üb
erblick