DFW Airport Facilitation Update
August 1, 2013
DFW Airport Facilitation Update
-
August 2013
Recent (7/22) Customs And Border Protection Passenger Experience
93 International
f
lights
10,518
p
assengers
39% or 4,111 passengers waited
over 60 minutes
34 flights either early or late by 15
minutes
Terminal D
–
60 Immigration
Lanes (not a facility issue)
CBP Staffing
A
vg. 23 of 60
CBP Staffing Low point 10 of 60
DFW/AA has 19
-
21 Staff Assisting
Passenger lines extended to
arriving
gates
Water deployed to passengers
waiting in line
Peak wait times exceeded 3.5
hours
DFW Airport Facilitation Update
-
August 2013
3
How DFW is Trending
6,048
6,463
7,245
7,819
7,097
7,325
8,552
10,665
5,000
6,000
7,000
8,000
9,000
10,000
11,000
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
3rd Qtr 2013
DFW
-
Average CBP Passengers Processed
Avg Passengers Processed
DFW Trendline
Max
12,388
Passengers
July 13,
13
DFW Airport Facilitation Update
-
August 2013
4
How DFW is Trending
39
38
42
46
43
47
55
63
58
71
75
30min
35min
40min
45min
50min
55min
60min
65min
70min
75min
80min
4th Qtr 2010
1st Qtr 2011
2nd Qtr 2011
3rd Qtr 2011
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
DFW
-
Avg PEAK Wait Times
CBP Website
Avg PEAK Wait Time
DFW Trendline
Max
189min
July 22,
13
DFW Airport Facilitation Update
-
August 2013
5
How DFW Compares to Other
U.S. Airports
83min
69min
65min
59min
54min
45min
40min
39min
37min
20min
40min
60min
80min
100min
JFK
DFW
MIA
IAH
ORD
LAX
ATL
CLT
PHL
Average PEAK CBP Wait Times
-
Last Reported 30days
(6
-
15
-
13 thru 7
-
15
-
13)
28min
25min
21min
21min
17min
16min
15min
13min
10min
5min
10min
15min
20min
25min
30min
DFW
JFK
IAH
MIA
LAX
ORD
CLT
PHL
ATL
Average CBP Wait Times
-
Last Reported 30days
(6
-
15
-
13 thru 7
-
15
-
13)
DFW Airport Facilitation Update
-
August 2013
DFW Responses
–
2008
-
Present
6
Terminal Facility/Process Optimization
Customer Care and
Response
Global Entry
Kiosks
Enrollment
Marketing/Public Relations
$100 for 5 Years
TSA Pre
-
Check Included
Automated Passport Control
30 Kiosks
November 2013 Deployment
DFW Airport Facilitation Update
-
August 2013
DFW
Responses
–
2008
-
Present
7
CBP and TSA Undergoing
E
volution of
their Business
M
odels
Changing Nature of Security
T
hreat
Evolving Airline/Airport
B
usiness
M
odels
Political Pressure
Advanced Technology
Core shift from Labor
-
Intensive
P
rocess
to Automated, Global, Seamless
S
ystem
Frequent Customers
–
Global Entry
All Customers
–
APC and Pre
-
Check
Staying ahead of change during business
model transition
Mitigate Customer
I
mpacts
Universal Passenger
P
rocessing
S
tandard (30 minutes)
Legislative Policy Advocacy
DFW Airport Facilitation Update
-
August 2013
Aviation and Security Policy Development in D.C.
FY 11
–
Partial FAA Shutdown, 4,000 Furloughed
FY 12
–
FAA Reauthorization (After 23 Attempts)
FY 13
–
Sequestration Disruptions
–
AIP Raid
FY 14
–
Sequestration
–
Part 2
Unresolved Issue
–
Who Pays?
Federal, State/Local, Airports, Airlines,
Passengers
Biometrics, Exit Lane Staffing,
CBP Reimbursement Agreements,
Explosive Detection Systems
Systemic Approach
–
Innovative New
P
olicy
Advocacy
M
odels and Messaging
VISA Reform, Trusted Traveler Reciprocity
Alliance with Travel Industry
Focus on Economic Impact and Customer/Constituent
E
xperience
8
DFW
Responses
–
2008
-
2013
DFW Airport Facilitation Update
-
August 2013
Media on DFW Customs Wait
-
Times
9
DFW Airport Facilitation Update
-
August 2013
Social Media
10
DFW Airport Facilitation Update
-
August 2013
Canada
–
NEXUS
Mexico
–
SENTRI
Netherlands
–
FLUX
South Korea
–
SES (SMART ENTRY SERVICE)
Limited Pilot Programs
United Kingdom
Germany
Qatar
Under Development
Panama
Israel
New
Zealand
Australia
11
International Reciprocal Agreements Aligned with U.S. Global Entry
DFW Airport Facilitation Update
-
August 2013
12
Questions
and
Comments
DFW Airport Facilitation Update
August 1, 2013
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