DFW Airport Facilitation Update

DFW Airport Facilitation Update


August 1, 2013


DFW Airport Facilitation Update
-

August 2013

Recent (7/22) Customs And Border Protection Passenger Experience


93 International
f
lights


10,518
p
assengers


39% or 4,111 passengers waited
over 60 minutes


34 flights either early or late by 15
minutes


Terminal D
–

60 Immigration
Lanes (not a facility issue)


CBP Staffing
A
vg. 23 of 60


CBP Staffing Low point 10 of 60


DFW/AA has 19
-
21 Staff Assisting


Passenger lines extended to
arriving
gates


Water deployed to passengers
waiting in line


Peak wait times exceeded 3.5
hours

DFW Airport Facilitation Update
-

August 2013

3

How DFW is Trending

6,048

6,463

7,245

7,819

7,097

7,325

8,552

10,665

5,000
6,000
7,000
8,000
9,000
10,000
11,000
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
3rd Qtr 2013
DFW
-

Average CBP Passengers Processed

Avg Passengers Processed
DFW Trendline
Max
12,388
Passengers
July 13,
13

DFW Airport Facilitation Update
-

August 2013

4

How DFW is Trending

39

38

42

46

43

47

55

63

58

71

75

30min
35min
40min
45min
50min
55min
60min
65min
70min
75min
80min
4th Qtr 2010
1st Qtr 2011
2nd Qtr 2011
3rd Qtr 2011
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
DFW
-

Avg PEAK Wait Times

CBP Website

Avg PEAK Wait Time
DFW Trendline
Max

189min

July 22,
13

DFW Airport Facilitation Update
-

August 2013

5

How DFW Compares to Other
U.S. Airports

83min

69min

65min

59min

54min

45min

40min

39min

37min

20min
40min
60min
80min
100min
JFK
DFW
MIA
IAH
ORD
LAX
ATL
CLT
PHL
Average PEAK CBP Wait Times
-

Last Reported 30days

(6
-
15
-
13 thru 7
-
15
-
13)

28min

25min

21min

21min

17min

16min

15min

13min

10min

5min
10min
15min
20min
25min
30min
DFW
JFK
IAH
MIA
LAX
ORD
CLT
PHL
ATL
Average CBP Wait Times
-

Last Reported 30days

(6
-
15
-
13 thru 7
-
15
-
13)

DFW Airport Facilitation Update
-

August 2013

DFW Responses
–

2008
-
Present



6


Terminal Facility/Process Optimization


Customer Care and
Response


Global Entry


Kiosks


Enrollment


Marketing/Public Relations


$100 for 5 Years


TSA Pre
-
Check Included


Automated Passport Control


30 Kiosks


November 2013 Deployment

DFW Airport Facilitation Update
-

August 2013

DFW
Responses
–

2008
-
Present

7


CBP and TSA Undergoing
E
volution of
their Business
M
odels


Changing Nature of Security
T
hreat


Evolving Airline/Airport
B
usiness
M
odels


Political Pressure


Advanced Technology


Core shift from Labor
-
Intensive
P
rocess
to Automated, Global, Seamless
S
ystem


Frequent Customers
–

Global Entry


All Customers
–

APC and Pre
-
Check


Staying ahead of change during business
model transition


Mitigate Customer
I
mpacts


Universal Passenger
P
rocessing
S
tandard (30 minutes)


Legislative Policy Advocacy

DFW Airport Facilitation Update
-

August 2013


Aviation and Security Policy Development in D.C.


FY 11
–

Partial FAA Shutdown, 4,000 Furloughed


FY 12
–

FAA Reauthorization (After 23 Attempts)


FY 13
–

Sequestration Disruptions
–

AIP Raid


FY 14
–

Sequestration
–

Part 2


Unresolved Issue
–

Who Pays?


Federal, State/Local, Airports, Airlines,



Passengers


Biometrics, Exit Lane Staffing,



CBP Reimbursement Agreements,



Explosive Detection Systems


Systemic Approach
–

Innovative New
P
olicy



Advocacy
M
odels and Messaging


VISA Reform, Trusted Traveler Reciprocity


Alliance with Travel Industry


Focus on Economic Impact and Customer/Constituent
E
xperience

8

DFW
Responses
–

2008
-
2013

DFW Airport Facilitation Update
-

August 2013

Media on DFW Customs Wait
-
Times

9

DFW Airport Facilitation Update
-

August 2013

Social Media

10

DFW Airport Facilitation Update
-

August 2013


Canada
–

NEXUS


Mexico
–

SENTRI


Netherlands
–

FLUX


South Korea
–

SES (SMART ENTRY SERVICE)


Limited Pilot Programs


United Kingdom


Germany


Qatar



Under Development


Panama


Israel


New
Zealand


Australia


11

International Reciprocal Agreements Aligned with U.S. Global Entry

DFW Airport Facilitation Update
-

August 2013

12

Questions

and

Comments

DFW Airport Facilitation Update


August 1, 2013