Expanding Single Number Reach with SMS - NACR

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31 Οκτ 2013 (πριν από 4 χρόνια και 10 μέρες)

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WAUG 2013

“Secret” Message Session
-

SMS

SMS = “Secret” Message Session

Topic #1


Single Number Service & SMS

Communicating with the Media of Choice


Short Message Service


SMS

o
Most
widely used data application in the world with 3.6 billion active
users or 78% of all mobile phone
subscribers


SMS = 160 max characters per message


Mobile to Mobile Communication
-

Texting

o
Your “address” is your mobile number


Bringing SMS into your Enterprise

o
Keeping your mobile number private

o
Documenting conversations

o
SMS from multiple devices


Mobile phone, desk phone, PC



Who can benefit from Enterprise SMS?


Gives flexibility to communicate based on

o
User media preference


phone call, email, or text

o
Device availability


mobile or desk phone, PC, web browser

o

Location


Network access


Who benefits?

o
Education


Teachers/Professors to Students

o
Healthcare
-

Doctors to Nurses, Pharmacy, other Doctors

o
Legal


Attorney to Client, Office etc. while in court

o
Financial


Financial Advisor


Buy/Sell Stocks & Securities


#1 Concern

o
Privacy


publishing mobile phone number


Expanding Single Number Service with SMS


Solution


Single Number Service

o
Associate DID station # with Mobile number

o
Current Applications


one
-
X Mobile, Messaging (voice & fax), one
-
X
Communicator

o
Future SNS Application


SMS


Things to consider

o
Available clients


Browser,
iOS
, Android, MAC/PC, endpoints (9641)

o
Web Portal Administration Capabilities


Administrator


Management of Users


End Users


Grant or Deny Access


Archive Dumps


Keep records of SMS sessions

o
Hosted or on
-
premise Solution


Coordination with Carriers


text enable


An Avaya Solution is coming this summer

o
Beta Opportunities may be available

o
NACR only Business Partner Beta Participant







SMS = “Secret” Message Session

Topic #2


Avaya Aura Messaging 6.3 Highlights

Avaya Aura Messaging 6.3 Roadmap


General Availability target


December 2013


Call Pilot “like” TUI


AAM on VMware


Calendar & Presence Integration

o
Determines which greeting to play based on when Reach Me/ Notify Me
is triggered

o
Uses Exchange “Out of Office” status, calendar status & Avaya presence
status to make decisions about greetings & notifications


Outbound Fax print driver for Windows desktops


Exchange 2013 & Outlook 2013 Support


Remove requirement for separate Exchange Connector


G.729 Encoding Support (transcoded to G.711 or GSM)


Common Server Support


Upgraded to current Dell & HP Specs




Avaya Aura Messaging 6.3 Roadmap


Improved Centralization Capabilities

o
Support for variable length mailboxes

o
Support for multiple sites per application server


Currently 1 site designation per application server

o
Better support for multi
-
lingual mailboxes


Now a COS option versus system wide setting


Callers do not have to select the language


Press 1 etc.

o
Support for multiple SIP domains

o
Per site broadcast


Improved security for uninitialized mailboxes

o
Administrator defines “uninitialized” parameters

o
Default Password not changed or Standard Greeting not recorded

o
Administrator then configures if caller can leave a message or not





Avaya Aura Messaging 6.3 Roadmap


Support for 20,000 IMAP Session on Avaya Msg. Store


Multiple Personal Greetings on Aria TUI


System Greeting Before Call Answer Greeting


ELA List Management Enhancements


Serviceability Improvements


New Reporting Capabilities


SIP Enhancements


SMS = “Secret” Message Session

Topic #3


It’s No “Secret” Avaya VDI

Expanding Virtualization to the Desktop


VDI

What is VDI?

Virtual Desktop Infrastructure

Virtual Desktop Interface

Deployment Model

Users PC runs virtually in Data Center

Monitor, Keyboard, & Attached Thin Client


on users desktop

VDI Thin Client

Citrix /VM

HDX Receiver

Citrix/VM

Visual Receiver

Local

Audio Drivers

Graphics

& Camera

VDI Client Endpoints


(Thin Clients
)

Session Manager

VDI virtual machine

Citrix /VMware

Device and Graphics Drivers

Voice

Controller

Software

Codecs

Soft phone

IT Apps

SIP

RTP

Data Center

HDX/ICA/
P
CoIP

Why VDI?


All Data is maintained in Data
C
enter


More Secure


Back
-
ups more reliable


Simplified deployment


Support


Maintenance


Lower TCO




Unified Communications in a VDI Environment


Standard
VDI is not well suited to drive real time media directly
to the desktop.



Avaya’s Real Time UC solution for VDI

o

Avaya VDI Communicator 1.0


Software installed on VDI thin client (desktop)


Provides connectivity to Avaya Aura CM & Session Manager


Processes all voice media locally on thin client off loading media
processing from data center

Unified Communications in a VDI Environment

o
Avaya one
-
X Communicator


Runs on users virtual machine in Data Center


Shared control mode


Must run in “Desk Phone” mode


User interface only does not process any voice traffic


Avaya VDI Communicator User Interface

Everyday

scenario

VDI
Thin
Client

Loss of connectivity or

VM machine down


Avaya one
-
X Communicator

running on virtual PC in the
data center accessed via thin
client


Avaya VDI Communicator client
running on the thin client


Problem with the virtual machine


Problem in the data center


Problem with the network between

data center and thin client

Remote desktop
protocol


(
e.g., Citrix
ICA

VMware View
PCoIP
)

Avaya Real
-
Time
UC Solution for VDI

Avaya Approach


Media direct to client


Lighter load on server


QoS model supported


Call path unaffected by VDI architecture

“Headless Client” on end
-
point


Media terminated
locally


“Remote Control” of Real Time app is extended
to ‘local client’ on the VDI end point


Session Down UI for loss of connection scenarios

Local

Audio

Drivers

Citrix/

VMware

Receiver

Graphics

& Camera

Avaya


VDI

Communicator

VDI

Thin Client

Citrix/VM

Virtual

Device

And

Graphics

Drivers

Data Center

GUI

Session

Control

One
-
X

Communicator

Media

Control (SIP)

Business

Apps

VDI Virtual PC

Control (SIP)

Desktop

Avaya VDI Communicator

… solving for scale & QoS for improved real
-
time communications in VDI


off loads processing of real time
communications to thin client
or PC
and
Avaya Aura

Performance


basic voice if connection to data
center or virtual PC is down

Survivability


works in various customer
environments; choice of vendors
within the VDI ecosystem

Flexibility


no Avaya hardware required


desk phone is optional

Software only


Voice, IM/Presence, contacts /
directory, conferencing, messaging

Collaboration

Virtual Desktop


Avaya one
-
X Communicator view


VDI Communicator on
HP or

Dell Wyse Thin
Clients; or Windows
PC


Support for VMware View &
Citrix
Xen

Desktop

Avaya VDI Communicator Release
1.0


Thin Client

OS

HP
T510

WES7 or
ThinPro

4.1

HP T610

WES7 or
ThinPro

4.1

HP T5740e

WES7

HP T 5565

ThinPro

(Linux)
4.1

Dell
-
Wyse

R50L

SLETC11 SP1

Windows

PC

Windows
7 32/64
bit

Windows PC

Windows

XP SP3 32 bit

Agent

VDI Broker

VMware View 5.X

Citrix
XenDesktop

5.X

Supported USB Headsets

Plantronics Blackwire C300 Series

Plantronics
Blackwire

C400
Series

Plantronics Blackwire C600 Series

Client

Headset

Avaya Infrastructure

& Clients

Avaya Aura Communication Manager 6.0+

Avaya Aura Session Manager 6.0+

Avaya one
-
X Communicator SIP 6.1 SP5

Avaya

Georgene MacLennan

NACR

Solutions Architect


Business Collaboration

651
-
796
-
6425

gmaclennan@nacr.com