Knowledge Management Systems Discussion Forum

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6 Νοε 2013 (πριν από 4 χρόνια και 1 μέρα)

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Knowledge Management Systems


Discussion Forum

The following are some comments / suggestions / thoughts that
have come out of my
observations of the discussion forums so far.

In light of the chance you have had to use the KMS discussion, h
ow
might
we star
t to think
about a discussion forum? What are some of the criteria that might be important

when setting
out to create or run one
?

Discussion forums are no different (at least at the start) to any
human activity
system
(HAS)
we examine i.e. the important a
reas for consideration are still:



People



Processes



Technology

If we look at the requirements for a discussion forum, what might some of the things be that
we need to consider? Some of the things raised

incl
ude:



Accessibility



Can you find it?



Can you use i
t?



The level of discipline / structure “imposed” by the software or rules



What is expected of people posting to the forum
? (s
ee
Assignment 4, in
the
Assessment Details

for more information)



Is the information current / appropriate / useful?



Are the c
onsistent contributors people with “too much time on their hands”
or
people
providing useful information
?

An observation I would like to make is that, despite use of electr
onic media being promoted in
the media as the new way of communication, how few people (less than 1/3 on a show of
hands in a class of nearly 20) have previously participated in online discussion forums. So
even among ourselves, the “technically / compute
r literate”, there are new technologies, new
means of communicating, to be learnt.

What are some of the things happening on the KMS discussion forum?



there are series of ideas being expressed, statements being made, but
seemingly
not much

in the way of

dis
cussion …



there is no debate happening


it
seems

disjoint with
a lack of

flow to the
‘conversation’



multiple topics are being created where a single, nominated(?) topic might help
to focus the discussion e.g. have a nominated topic for a period

(how many
topics are titled “knowledge”?)



there is no ownership of the discussion



how many
people are asking questions
?

What are some of the things that are working in the KMS discussion forum?



at least there are no flame wars (yet?)



search works



different ideas are

being expressed (can be creative)



(can) get momentum



references are useful



get to see other peoples thinking



can help you organise your thoughts



help to test your arguments

What are some of the things we need to consider when gathering requirements for a
discussion
forum? Is this any different from the considerations we would give to gathering requirements
for any system? Some of the things we may need to consider are:



is there a problem needing to be solved


and if so, what is it?



what is the context i
n which we are operating



stakeholder identification, and identification of their issues / concerns / ideas /
thoughts



project requirements (e.g. resources, scope, time, cost, quality, options)



information needs



processes we might use within the system.

Nei
l Lynch

5 September 2010