Knowledge Management Systems
–
Discussion Forum
The following are some comments / suggestions / thoughts that
have come out of my
observations of the discussion forums so far.
In light of the chance you have had to use the KMS discussion, h
ow
might
we star
t to think
about a discussion forum? What are some of the criteria that might be important
when setting
out to create or run one
?
Discussion forums are no different (at least at the start) to any
human activity
system
(HAS)
we examine i.e. the important a
reas for consideration are still:
People
Processes
Technology
If we look at the requirements for a discussion forum, what might some of the things be that
we need to consider? Some of the things raised
incl
ude:
Accessibility
Can you find it?
Can you use i
t?
The level of discipline / structure “imposed” by the software or rules
What is expected of people posting to the forum
? (s
ee
Assignment 4, in
the
Assessment Details
for more information)
Is the information current / appropriate / useful?
Are the c
onsistent contributors people with “too much time on their hands”
or
people
providing useful information
?
An observation I would like to make is that, despite use of electr
onic media being promoted in
the media as the new way of communication, how few people (less than 1/3 on a show of
hands in a class of nearly 20) have previously participated in online discussion forums. So
even among ourselves, the “technically / compute
r literate”, there are new technologies, new
means of communicating, to be learnt.
What are some of the things happening on the KMS discussion forum?
there are series of ideas being expressed, statements being made, but
seemingly
not much
in the way of
dis
cussion …
there is no debate happening
–
it
seems
disjoint with
a lack of
flow to the
‘conversation’
multiple topics are being created where a single, nominated(?) topic might help
to focus the discussion e.g. have a nominated topic for a period
(how many
topics are titled “knowledge”?)
there is no ownership of the discussion
how many
people are asking questions
?
What are some of the things that are working in the KMS discussion forum?
at least there are no flame wars (yet?)
search works
different ideas are
being expressed (can be creative)
(can) get momentum
references are useful
get to see other peoples thinking
can help you organise your thoughts
help to test your arguments
What are some of the things we need to consider when gathering requirements for a
discussion
forum? Is this any different from the considerations we would give to gathering requirements
for any system? Some of the things we may need to consider are:
is there a problem needing to be solved
–
and if so, what is it?
what is the context i
n which we are operating
stakeholder identification, and identification of their issues / concerns / ideas /
thoughts
project requirements (e.g. resources, scope, time, cost, quality, options)
information needs
processes we might use within the system.
Nei
l Lynch
5 September 2010
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