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MIS 370


Spring 2012

ex2

Exam 2 Review

1

of
5

The BUSN 370 exam will cover chapters
6, 7, 8
,
9, 10, 11, 12, 13

and
14

of the
Bidgoli
text plus
the
Excel
a
ssignment
s

and readings.


The exam may consist of 50 to
100

multiple choice questions and several short
answer
questions.


You will need an
optical exam answer sheet

available from the bookstore, at least
one number 2 pencil and a good eraser.


Any material
covered
in
class, in the assigned readings
or
related to the homework
assignment(s)
is fair game.


For each chapter you should know
all of

the terms

that are listed in
bold type

in the text
,
the terms listed in the sidebars,

and/or
terms
indicated as
Key Terms

at the end of the
chapter.


It is always a good idea to answer the
Problems, Activities, and Discussions section
at
the end of each c
hapter. In the past I have been
known

to include some of these
questions on the exam.


Some specific things that you should know from the readings and lecture are given
below.


Chapter
6

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in t
he
sidebars and figures.


Know the components of an data communication system.


Know the differences between a LAN and a WAN.


Know the basic network topologies.


Know the major networking concepts.

-

Skip the two
-
tier architecture.

-

Skip the N
-
tier archite
cture.


Know the wireless and mobile networks advantages and disadvantages.


Know the techniques for wireless network security.


Understand the differences between centralized and decentralized processing and
databases.


MIS 370


Spring 2012

ex2

Exam 2 Review

2

of
5

Chapter
7

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in t
he
sidebars and figures.


Know how the Internet works:

-

The role of IP addresses and routers

-

The role of TCP/IP

-

The role of the URL and the Domain Name Server (DNS).

-

The role of top level domain names

and the Top Level Domain Name Servers
(TLDNS)

-

Who cont
rols the Internet

-

Who owns the Internet


Know the varous Internet services.


Know what intranets and extranets are and how they differ from the Internet.

Know what the Internet2 is.


Acrynoms to know from Chapters 6 & 7:

LAN, WAN, ISP, DNS, IP, TCP/IP, URL
, TLD, WWW, HTML, VoIP, XML, ARPNET



Chapter
8

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in t
he
sidebars and figures.


Know the bacis principles of e
-
commerce and the major categories of e
-
commerce.


Understand the e
-
commerce supporting technologies:

-

Know the various types of electronic payment systems

-

Know the termonlogy of web marketing

-

Know t
he concepts and goals of search engine optimization.


Acrynoms to know:

C2C, B2C, G2C, C2B, B2B, G2B, C2G, B2G, G2G, SEO


Chapter
9

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activiti
es, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in the
sidebars and figures.

MIS 370


Spring 2012

ex2

Exam 2 Review

3

of
5

Know the require
ments of

a
global information system.


You do NOT need to know each of the the or
ganization structures described in this
chapter.


Know the obstacles to using global information systems.


Acrynoms to know:

Global Information System
-

GIS


Chapter
10

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
th
e questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in the
sidebars and figures.


Understand and be able to describe the two basic approaches

to systems development.
Know the strengths and weaknesses of each approach.


Be familiar with the different types of feasibility.


Understand what the Service
-
Oriented Architecture (SOA) is.


Acrynoms to know:

SDLC, SOA, CASE, RFI, REP, JAD


Chapter
11

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented in t
he
sidebars and figures.


Know the basic concepts of Suppy Chain Management (SCM).


Know what Customer Relationship Management (CRM)
systems are

and how
they are
used in business.


Know what Enterprise Resource Planning (ERP) systems are and how they ben
efit a
business.


Acrynoms to know:

SCM, EDI, CRM, ERP


MIS 370


Spring 2012

ex2

Exam 2 Review

4

of
5

Chapter
12

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the
key terms and concepts bolded in each section and/or presented in the
sidebars and figures.


Know the different activities (decision making types) that managers engage in.

Know how/why the information needs differ for the different levels of management.


Know the phases of the Decission
-
Making Process developed by Herbert Simon.


Understand the characteristics of the following information systems:

-

Transaction Processing System (TPS)

-

Management Information System (MIS)

-

Decision Support Systems (DSS)

-

Executive Information Systems (EIS)


Know what group support systems (GSSs) are and their advantages and disadvantages.


Know what a Geographic Informat
i
on System (GIS) is and some of its uses.


Acrynoms to know:

DSS, EIS, GIS, GSS, MSS, MIS. TPS


Chapter
13

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
chapter. Know the key terms and concepts bolded in each section and/or presented i
n the
sidebars and figures.


Know the components of an Expert System

Know when to use and not use an Expert System

Know what an Intelligent Agent is and know the examples of Intelligent Agents.

Know what Fuzzy Logic is.

Know what an Artificial Neural Net
work (ANN) is.

Know what

Natural Language Processing (NL
P) is and how it is different from voice
recognitation.


Acrynoms to know:

ANN, CBR, AI, KBMS, NLP


Chapter
14

Review the Key Terms listed at the end of the chapter. Know the concepts covered by
the questions in the Problems, Activities, and Discussions section at the end of the
MIS 370


Spring 2012

ex2

Exam 2 Review

5

of
5

chapter. Know the key terms and concepts bolded in each section and/or presented in t
he
sidebars and figures.


Understand the differences between push and pull technologies.

Understand how the following relate to cloud computing:

-

Applicaton service provider (ASP)

-

Sofware as a service (SaaS)

-

Infrastructure as a service (IaaS)

-

Platform as
a service (PaaS)

-

Utility (on
-
demand) computing

Know the differenent types of Virtual Reality (VR) and virtual environments, and know
the terms associated with each.

Know what Radio Frequency Identification (RFID) technology is and have an
understanding of
how it can be applied.

Know what Biometrics are and how they may be applied.

Be familiar with the technologies presented in the Trends in Networking section

Understand the concept of grid computing.


Acrynoms to know:

ASP, CAVE, RFID, SaaS


Excel spreadshe
ets

Generally be ready to write Excel formulas at the level required in the Excel homework
assignments. If you actively participated in developing each the homework assignments
you should have no trouble with the questions that I will ask. If you “watche
d” someone
else complete the assignments and/or you limited your participation to a narrow section
of the assignments you should review the assignments prior to the exam.


Know

how to write Excel equations at the level required for the homework assignments
.


Make sure you understand the Excel IF statement and how to implement logical ANDs
and ORs in IF statements.

Be sure that you understand
both one
-
variable and two
-
variable
data tables.


Know how to use the following Excel functions:

DATE, DAY, MONTH,
YEAR

PV, NPV, NPER, RATE
,
FV,
IRR, XNPV, XIRR, SLN, DB

PMT, PPMT, IPMT,
CUMIPMT, CUMPRINC

OFFSET
, VLOOKUP, HLOOKUP


Know the growth and cost formulas used in the ss4 assignment.


Know how solver works and how to create a solver model.


Note: on the exam
you will be given a list of functions and their parameters, e.g.

SLN(cost,salvage,life)