DAISY PLAYER SUPPLY OPTIONS

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18 January 2012


1

DAISY PLAYER
SUPPLY OPTIONS

Frequently
A
sked Questions

Introduction

Vision Australia now supports Library Clients to access the growing range of
mainstream devices that play DAISY books. These include free software
many home CD or DVD players smart phones

and other MP3 players.
Specialised DAISY Players are still available for purchase or rental through
Vision Australia.

From February 1st, 2012, new library clients will be asked whether they wish
to use their own device or want to rent or purchase a DAISY

player. The
rental cost will be $79.00 if payed annually or $7.00 a month, ($84.00 pa.)
Clients can pay the library by credit card, or by direct debit. The library will
provide the standard player guide information with rental players.

The following Fre
quently Asked Questions describes options available to
people in considering solutions that best suit their individual needs.


The
questions are divided into
three

sections:

1.

Joining the Library


2.

Player options

-

Free options


-

Buy
ing a

player


-

Rent
ing a
pl
ayer


-

Pay
ing

rental fees


3.

Affordability arrangements

and other questions


18 January 2012


2


1.

JOINING THE LIBRARY

How do people sign up to the
Library

service?

People who are blind, have low vision or are otherwise print disabled

join the
Library

via a

Library

membership
for
m that is
available
both on the
Library
’s
web page and in
print
format from Vision Australia offices.

To join the
Library
, the
client

must verify their print disability by having a
designated person co
-
sign the form. This
may
be staff in Aged Care facilit
ies,
local public libraries, VA/ILS
offices or Equipment Solutions shops.
The
application contains further details on
who may
co
-
sign the application
.

When signing the library membership form
,

clients are agreeing to the terms
and conditions of library ser
vice

included in that agreement
.
These outline

client and library obligations.

If the client chooses
to rent a player,
they must complete a
Rental
Service
Agreement
form that outlines the
payment options.

What information is provided to New Borrowers

All p
rospective new clients receive a “New Borrower Pack” containing
information about the Library service. The information pack is available in
Braille, E
-
text and Audio formats.

If an email address is provided, all communications will be sent via email. The
L
ibrary will also subscribe the new client to the email version of the Library’s
newsletter “Read This” and all regular Library updates.

How does the
Library

provide content to clients?

The Library service provides a free postal service nationally to client
s in audio
and Braille formats. Books and magazines are distributed on either DAISY
CD, Braille or are able to be downloaded. Over 250 newspapers plus Music
Braille and podcasts are also available via download.

Is there online access to the library catalog
ue?

A new online downloadable

catalogue is now available.
It will provide effective
searching of the Library collection of more than 25,000 titles and in most
cases the ability to immediately download. Approximately 22,000 titles are
DAISY audio books and
magazines and the remainder are electronic Braille
files. The service will include a free newspaper subscription to over 250
newspapers from around Australia.



18 January 2012


3

How are Library clients supported after they join?

The Library provides follow up if a client’s
record becomes inactive for 3
months. The client is contacted to enquire if further support is needed in either
player or Library use. Phone training and support is offered and support is
also available through local VA offices.

Why is the rental fee being

introduced and only for new clients
?

With the increased demand for our services, Vision Australia can

no

longer

continue to supply DAISY Players without offsetting the cost of purchasing
new machines, ongoing repairs and maintenance costs and recovering
the
cost of damaged and lost players. At the same time, there is a growing range
of mainstream devices that can now play DAISY books. New
clients

will make
a conscious decision on whether they choose to rent or buy
,

or use other
devices to listen to their
books.

Without the rental arrangement Vision Australia would be forced to manage
the demand for players by introducing a waiting list which would grow over
time.

It is fairer to make the change for new
clients

coming into the service than to
change the ter
ms and conditions for existing
clients
.



18 January 2012


4

2.

PLAYER OPTIONS


Free options

Can
the client use
their own

computer
or other equipment
instead
?

The client can

play DAISY CDs on
their

computer with DAISY software.

If
the
client has
the internet and broadband
t
h
e
y

can download books and
newspapers from
i
-
access ®
online onto

their PC

or Mac.

There are free
DAISY software programs avai
lable and these are mentioned
below.

Assistance is provided by the
Library

by calling 1800 00 59 65 or email
:
i
-
access ®
online@visionaustralia.org

Where can
the
client

get more information about options such as free
DAISY

software?

http://www.visionaustralia.
org/info.aspx?page=2469

Where can
the
client

find out about mobile phones, and other
technologies

that can play DAISY materials
?

Vision Australia
offers
assistance
: clients should call

1
8
00
00 59 65

or refer to
the website.

http://www.visionaustralia.org/info.aspx?page=1230

To play the CDs on other devices like mobile phones it usually involves
ripping the files doesn’t it?

No.
All DAISY titles are in the MP3 format which will play on other

MP3
devices.
The
Library

can supply some support on this process.

Are DAISY devices available in public libraries?

A federal government and ALIA (Australia Library Information Association)
Initiative was launched in 2011 to purchase accessible playback de
vices to be
used by Australian public libraries.

These devices are used to assist public libraries to support the local print
disabled community by providing access to a large amount of audio titles
sourced through a variety of providers e.g. public Librar
y collections, internet
based suppliers and retailers.

The following is a list of all ALIA Initiative participating libraries:


State

Libraries

ACT

ACT Library and Information Service

NSW

Albury City, Armidale Dumaresq, Auburn Council,
Bankstown City, Bl
and Shire, Central Nth Region, City of
Canada Bay, City of Canterbury, Eurobadalla Shire, Great

18 January 2012


5

Lakes, Greater Taree, Kiama, Lake Macquarie, Lane
Cove, Liverpool City, Mid North Coast, Parkes, Riverina,
Wentworth, Western Riverina, Willoughby Council,
Wool
ahra, Wyong Shire, North Western Library.


QLD

Brisbane City Council, Burdekin, Ipswich, Moreton Bay
Region, Redland Libraries, Rockhampton, State Library of
Qld, Townsville, Capricornia

SA

City of Onkaparinga, PLS SA, Charles Sturt Library
Service, Bord
ertown Library, NPSP Library Service, Loxton
Library, Barossa Council Public Library, City of Marion
Library Service, City of Tea Tree Gully Library Service,
Holdfast Bay Library Service, Kadina Community Library
Service, Mount Barker Community Library, Mo
unt Gambier
Library, Naracoorte Public Library, Penola School
Community Library, Port Adelaide Enfield Library, Port
Lincoln Library, Prospect Library, Renmark Paringa Public
Library, Robe Library, Salisbury Library Service, Two Wells
Public Library, Unley

Libraries, Wudinna School
Community Library, Yorketown School Community Library

TAS

Kingston LINC

VIC

Campaspe, Casey
-
Cardinia, Central Highlands, Darebin
Libraries, Geelong Region, Glen Eira, Hobson’s Bay,
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Goldfields Library Corporation,



Eastern Regional
Libraries,



Whitehorse Manningham Regional Library,



Yarra Plenty Regional Library Corporation

Other organisations may also be able to assist in player supply or introduction


please contact the Library for further information.



18 January 2012


6

Buy
ing a

player
-

options

Can
the client

buy a
DAISY player
?

Yes.
E
q
uipment
Solutions have

the Plextalk PTX and Plextalk Pocket for
purchase
. T
he price is $500 for the PTX and $
400

for the Pocket.

This is the
discounted price

for
Library

clients
.

Please call Equipment Solution
s on 1300
84 74 66 to order.

Are there any commercial CD or DVD players that support the DAISY
player functions?

Many stores provide a range of CD and DVD players that can play DAISY
books. DVD and CD players that are
MP3

compatible can navigate our books

using the previous and next buttons or use the rewind and fast forward option.
If you press pause the players will hold the place on the CD
. I
f you press stop
the units will hold the place for about 30 minutes then default to the start of
the disc.

Many

clients do not use all of the DAISY features of the DAISY player. In
some cases there would be little need to use a specialised DAISY Player.

If the client or staff are unsure of the capability of the player, a DAISY CD can
be posted to the client to chec
k the player. VA offices will have sample
magazine CDs to give to the client directly. This is practically the best way of
assessing whether the device is adequate to the client’s need. By using their
own device, clients are already familiar with how to us
e it.
























18 January 2012


7

Rent
ing a

player


rental process

Can
the client try before

rent
ing
?

No
.

Because the
Library

Service
is administered
via the
P
ost

across Australia
,

it is too difficult to arrange a trial before renting.

Information about the p
layers
is available by
calling the
Library

or visiting the
Library

website
.

All
V
ision
Australia offices
have a player
available for
demonstration.

Will client details be secure and confidential?

Yes
. Application
f
orms can be posted to a secure
post office

box
, emailed

to a
specific
Library

membership
registration

email account
,

or faxed to Reader
Services in the
Library

(Fax Number:
03 9864 9677)

All records are handled and stored in a secure environment.

If the client is a

V
eteran
, w
ould D
epartment of Vet
erans Affairs (D
VA
)

pay
the

DAISY

player rental fee?

Yes.

Currently DVA pays for approved
clients

for their
Library

service and the
use of a playback device.

Is
a
rental
DAISY
player covered by insurance?

Clients are responsible for players that are on
loan or
rented

from Vision
Australia.
The
y should check with their insurer to ensure that their
personal
contents insurance policy cover
s

the player.

Can
the client
pick which DAISY player
they
want to rent?

The choice of player despatched will be made at

the Library’s discretion on
the basis of availability.

How long can
the client

rent the DAISY player for?

The client

may rent a player for as long
as
the
Library

service

is needed
.

If the client requests suspension or cancellation of service the Library
require
14
days


notice

as stated in the Rental Service Agreement.

As the financial agreement is with the Library Service the client must notify the
library of any payment cancellations.

If
a client

does not take up the rental option at the time of joining

the
Library

can they do so later?


Yes
.

T
he client

will have the option of renting or purchasing a player any time
after
service is commenced.


18 January 2012


8

What happens if
the

rental
DAISY player becomes faulty?

The player and power supply should be returned to
the
Li
brary

in the original
box and packaging
, with

all relevant documentation and components.

A
replacement player will be despatched within 24 hours after we receive
the
components as described.


If an unexpected delay occurs and the client is without a player

and has no
other means of playing books,
clients will be compensated by extending the
rental period
. Any current DAISY books on loan may have their loan period
extended.

How
much
notice do
es the client

need to give
if
t
he
y

wish
to stop
renting a player
?

1
4
days


notice

is required.

What if
a
client

default
s

on payments?

A bank alert process will notify
Vision Australia
of rejected payments and
a
staff member

will

contact the
client

to establish the reason for the default. If
the circumstances reflect an af
fordability issue, then the matter
will be
referred
to the National
Library

Manager or delegate.


18 January 2012


9

Payment of Rental Fees

How much are

the rental fees?

The annual upfront fee is $7
9
.00. If the client chooses to pay monthly the
rental fee will be $7.00 per m
onth.

How can
the client

pay
the

rental fee?

The client

can pay by Credit
C
ard, Direct Debit
,

on a monthly or
annual
basis.

Cash and cheque payments will be accepted
in exceptional cases
if this is the
only option available for the
clients
.

A Service Agre
ement will need to be
completed by the
client

indicating the type
of
payment

option
.

How will the client know that the monthly/annual rental fee has been
paid?

The fee will be listed in the client’s bank account or Credit Card statement.
Rejected payments

will be followed up by the Library.

When does
the

first payment occur?

For a new
client

the first payment will
occur 3

weeks after the
client

joins the
Library.
This is to allow for any delays in player delivery and as a grace
period.

Can a client change
their payment option throughout the year e.g. 6
months
-

pay by credit card, then change to direct debit?

Yes
,

payment options
can be altered by a re
-
signing of the
Rental Service
Agreement
.

What if
a
client

does

n
o
t want personal financial
details
recorde
d?

No
credit card financial details

are retained.

Confidential information include
d

in the Rental

Service Agreement
will
be securely

disposed of

by the Library
after processing with the bank.

What happens if
clients

change their
banking details
?

The clien
t must give t
he
Library

14
days’
notice of

any alterations to banking
details,

as
per the

Rental
Service Agreement.

Is this rental fee tax deductible?

The best solution is to talk to your accountant.


18 January 2012


10

Is there a refund policy?

A refund may be available fo
r
where

an annual contract has been entered into
and there is more than 6 months remaining on the contract. No refund shall
be made if the amount owing is less than $30.00.

Is there a deposit or bond required?

No
.

T
he only payment required is the annual o
r monthly rental payment.

Can
the client

use payments to pay off
the

player so the player will
eventually be
theirs
?

This is not possible through the Library
Service.

The previously available
“Progress Loan” through the ANZ
B
ank to purchase a brand new DAI
SY
player

is no longer available
.


Another option for clients who wish to purchase their own player and who are
in receipt of a Centrelink pension may be to apply to Centrelink for an
advance on their pension. Centrelink will then deduct a small amount fr
om the
fortnightly pension to repay the advance.

Further information is available from
Centrelink, telephone 13 27 17.


The
R
ental
S
cheme offered by the Vision Australia only applies for renting DAISY
players.


How much notice will the client receive for a
n annual renewal?

The annual renewal is due on July 1.

C
lients

who pay by cash/cheque
will
receive
one month’s notice in writing
.

All other clients’ renewals will be
automatically renewed unless the client notifies otherwise.

What happens when clients lea
ve the service and send back their DAISY
players, and then wish to restart the service?

Clients who cancel service and wish to re
-
join will be considered as new
members.


18 January 2012


11

3.


AFFORDABILITY ARRANGEMENTS

AND OTHER QUESTIONS

How will affordability be assesse
d and managed?

Library

staff will follow up on all applications to confirm details an
d establish
reading preferences and i
f the staff member feels there is an affordability
issue, the application will be handled confidentially by the National Manager
or d
elegate. Any associated costs will be covered by the
Library

and noted on
the client record.

A range of funding opportunities is

listed and will be presented for those
individuals who may want to follow up with those options.

We want to assist clients who

might have affordability issue with sensitivity
and respect so we will rely on good judgement and considered exploration of
the client's circumstances in order to make an assessment.

Equipment Funding Options

National Equipment Funding Schemes

Low Vision Aids


Program of Appliances fo
r Disabled People (PADP) NSW


VA Further Education Bursaries


Quantum Technology Scholarships Program

Telstra Disability Equipment Program

Department of Education to Department of Education (Victoria):

Statewide Vision Resource Centre (Department of Education Victoria)


DVA (Department of Veterans' Affairs)

DVA funding

Centrelink payment scheme:

http://www.centrelink.gov.au/internet/internet.nsf/individuals/ssp_advance.
htm


18 January 2012


12

Do students need to pay the rental fee?

Vision Australia cannot normally fund the provision

of
players

to students
.

A
player may be
available

to loan from one of the public libraries listed
previously
. Otherwise an affordability consideration may apply.

How are
clients

in aged care facilities trained and supported in the use
of DAISY players?

C
lients

in ag
ed care facilities using D
AI
SY players
may
also experience
difficulties at times.

Where training and support
is

not possible
with the
client
,
it is usual for
Library

staff to contact the
aged care staff
/relative to provide
training that can
then
be provid
ed to the
client
.


Depending on
location
and
availability
,

VA

staff/volunteers may be able to conduct face
-
to
-
face training

onsite
.

Many clients actually don’t use all of the DAISY features of the DAISY player.
In some of these cases there would be little
need to use a specialised DAISY
Player.

By using a mainstream device, aged care staff may be more confident in
assisting clients than when a DAISY player is used. Many centres also have
their own equipment, such as MP3 or DVD players.

Will

V
ision
A
ustrali
a

staff assist

clients

to

apply for a DAISY player
through a generic equipment program?

Relevant
information will be included in the
N
ew
B
orrower pack

for the client
to follow up
.