New Operating Model

lovingbangInternet και Εφαρμογές Web

3 Νοε 2013 (πριν από 4 χρόνια και 9 μέρες)

64 εμφανίσεις

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole
use of the intended Gartner audience or other authorized recipients. This presentation may contain information that
is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly
displayed without the express written permission of Gartner, Inc. or its affiliates.

© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.

Drue

Reeves

Hybrid IT: A New Organization for a
New Operating Model

Gartner delivers the technology
-
related
insight necessary for our clients to make
the right decisions, every day.

Cloud fundamentals haven't changed.

We've changed.

Pent up demand to outsource IT services
was at an all time high.

Future data center?

CEOs/CIOs are demanding that the IT
organization adopt cloud computing.

Internal customers have become
accustom to consuming IT as a service.

Liability

Integration

Migration

Management

Security

Transparency

Cost

Availability

Forge Ahead?

IT must rethink the way we are
organized and governed to adopt cloud
computing in its current state

Hybrid IT: The Cloud Computing Strategy
a
nd
Organizational Model

IT organization
acting as

a

provider
and

broker

Internal
cloud

Public
cloud

Hybrid
cloud

Provider



Self
-
service



Metered use



User focus

Broker



Vet outside
services



Forge relationship
with CSPs



Monitor services

Why Build Hybrid IT?


Two purposes of the Hybrid IT organization:
Protect and Serve


Positions IT as the broker to all IT services,
regardless of service location

-
Enables IT organization to manage risk

-
Enables IT to better serve business needs with agility
and scalability


Hybrid IT is both a cloud computing adoption
strategy and an organizational structure

IT Service Broker Group

Hybrid IT: The Cloud Computing Strategy
a
nd
Organizational Model

IT organization
acting as

a

provider
and

broker

Internal
cloud

Public
cloud

Hybrid
cloud

IT Organization: Broker Group


Purpose:

-
Assist business users and app owners rapidly self
-
provision
and/or adopt cloud
-
based services.

-
Right size the use of cloud services to reduce costs

-
Assist business users/app owners select the best location to
host the application/data.


Personnel and skill set requirements:

-
Liaisons to the biz users and app owners

-
Service architects to design the service interface

-
Security architects to manage risk (which goes where)

-
Management specialists to integrate with private and public
cloud



Being the Broker Requires a Mindset
Change


Think like a public cloud service provider (CSB)

-
Constantly attempting to find the best fit for the
customer’s business, applications, data

-
Based
-
on customer requirements (cost, availability,
security) what is the best location to host the
application/data for my customer?


Are there additional services I can add on top of
the cloud services we’re using?


Integrate, manage, and monitor private and
public providers to enhance customer experience


15

Private Cloud Operations Group

Hybrid IT: The Cloud Computing Strategy
a
nd
Organizational Model

IT organization
acting as

a

provider
and

broker

Internal
cloud

Public
cloud

Hybrid
cloud

IT Organization: Private Cloud Operations
Group


Purpose:

-
Build an automated private cloud to host critical
applications

-
Offer a viable alternative to shadow IT and prevent the
company from taking unnecessary/preventable risks.


Personnel and skill set requirements:

-
Technical architects who can build a unified, multi
-
function cloud service

-
Orchestration/Management specialists tasked with
optimizing the private cloud

-
Operations personnel tasked with operating the private
cloud for faults and governing usage (e.g.
showback
)



What is an Internal Cloud?


19

Cloud
Orchestration

Virtualization
and
consolidation

Self Service
Provisioning
Portal

Service
Catalog

Chargeback

Capacity
Management

Virtual Infrastructure Management

Self
-
Service Provisioning Portal

Service Catalog

REQUIRED

REQUIRED

PREFERRED

Performance Management

Enterprise Service Management

Identity & Access Management

Lifecycle Management

Orchestrator

Ext. Cloud
Connector

Chargeback System

Configuration & Change
Management

Capacity Management

Physical Infrastructure

Virtual Infrastructure

Service Governor / Infrastructure Authority

Internal Cloud Requires IT to Change Too…


Think like and compete with public CSPs

-
Maintain reasonable SLAs, provisioning times, service tiers

-
Differentiate from CSP services

-
Experiment with CSPs to grasp cloud concepts and
semantics (e.g., PAYG, self
-
service provisioning)


May require changes to or additional infrastructure


Requires governance

-
Prevent overconsumption and maintain efficiency


May require both business and IT process changes

-
Chargeback may change accounting techniques

Public Cloud Management Group

Hybrid IT: The Cloud Computing Strategy
a
nd
Organizational Model

IT organization
acting as

a

provider
and

broker

Internal
cloud

Public
cloud

Hybrid
cloud

IT Organization: Private Cloud Operations
Group


Purpose:

-
Forge relationship with CSPs (vet, evaluate, and negotiate)

-
Maintain a stable of providers to meet internal customer
requirements, capacity overflow, scalability

-
Manage and monitor providers (SLAs, T/C, billing, auditing)


Personnel and skill set requirements:

-
Technical architects who can understand the CSP and build
solutions using their services

-
Provider liaisons tasked with managing, dealing with,
auditing, and monitoring providers

-
Operations personnel tasked with operating the private cloud
for faults and governing usage (e.g.
showback
)


Public Cloud Strategy Also Requires a
Mind
-
Set Change


Procurer and manager of external services

-
Determine provider capabilities and viability

-
Maintain a stable of providers to meet internal customer
requirements, capacity overflow, scalability

-
Monitor, manage, audit, review providers

-
Deal with provider outages and hold them accountable

-
Aggregation of cloud services (e.g. billing, SSO)

What About the Hybrid Cloud?

External
cloud

Internal
cloud

Critical
svcs
.

What is a Hybrid Cloud?

Hybrid Cloud is an Integration of all Three
Groups

IT organization
acting as

a

provider
and

broker

Internal
cloud

Public
cloud

Hybrid
cloud

Hybrid Clouds Require Mind
-
Set Change


Think of IT services as fungible, interoperable,
utility


Rethink where applications, application services,
and data must be hosted

-
Privacy, confidentiality, and performance concerns


Press upon vendors for software license mobility


Future disaster recovery and data center
migration plan



What About Legacy Systems?

IT Organization: Traditional IT Group


Purpose:

-
Maintain the existing architecture to host applications
that cannot be moved to a cloud environment


Personnel and skill set requirements:

-
Operations personnel tasked with keeping the
traditional IT environment operational

-
Migration architects and specialists tasked with
devising a migration plan for critical applications to the
private or public cloud

-
Point and go approach: From this point forward, cloud
is the primary hosting location for new apps


What about my career? If we move to cloud
computing, will I have a job?

Bottom Line and Recommendations

Bottom Line


Hybrid IT is the new IT model for the cloud
-
enabled
era. To protect and to serve

-
Leverages public cloud for agility

-
Builds private cloud for risk management

-
Bridges with hybrid cloud for scalability


Hybrid IT requires a different mind
-
set

-
Service
-
oriented approach


Hybrid IT requires different organizational structure

-
IT service broker

-
Private cloud operations

-
Public cloud management

Recommendations


Commit today to a hybrid IT strategy, reorganize
and reposition the IT organization as the IT
services broker


Build the internal cloud for critical apps


Utilize the public cloud for business agility


Prepare and bridge the private and public clouds
using the hybrid cloud for scalability

Related Gartner Research


2012 Cloud Computing Planning Guide: The Shift to Hybrid IT

Drue Reeves (G00210316)


Building a Viable Cloud Adoption Strategy: Success By Design

Drue

Reeves (
G00203990
)


Developing a Cloud Computing Security Strategy

Dan Blum (
G00204011
)


The Future of IT Work

Jack Santos (
G00211969
)


Migrating Applications to the Cloud:
Rehost
,
Refactor
, Revise,
Rebuild, or Replace?

Richard Watson (
G00207162
)

For more information, stop by Gartner Solution Central
or email us
at
solutioncentral@gartner.com
.